Lee's Moving & Storage

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: In response to your unprofessionally written letter regarding my complaint with the Revdex.com against Lee’s Moving and Storage in [redacted] , PA, I am responding to clear up several inaccuracies As an educated consumer, I am aware that companies have different rules and regulations that they must followMy complaint regarding the travel time and fuel surcharge was not a complaint against the charge; rather, it was a complaint that those fees were not disclosed to me during my initial estimate I was misled to believe that there was no travel fee or fuel surcharge and upon receiving my bill found both a one-hour travel fee and a fuel surchargeFurthermore, it was not disclosed to me that I would be charged an additional 2% if I chose to pay by credit card, which was my initial intentionThe representative from Lee’s Moving and Storage misled me and lacked the customer service skills to provide me with the full costs associated with choosing them as my moving company When presented with my bill of payment on the day of my move, I immediately contacted Lee’s Moving and Storage and requested to speak to a manager regarding my chargesWhen [redacted] answered the phone, he informed me that a manager was not available; however, halfway through the phone call he claimed that he was the manager – yet another example of being misled by this companyIn speaking with ***, his rude, unhelpful tone and lack of acknowledgment of my issue caused both parties to escalate the situation [redacted] threated to come to my home and resolve this issue in personI responded with my second amendment right to bear arms and informed him that he if showed up at my house and threated harm to my girlfriend or me, I would protect us in any means necessaryIt was at this point that my girlfriend took over the phone call Recognizing a hostile situation, she tried to calm all partiesAfter being hung up on twice by ***, my girlfriend was finally able to negotiate a $ creditIf this complaint were a bogus complaint, why bother refunding $at all? [redacted] had already exemplified horrendous business and customer service skills, so the refund would only be an acknowledgment of a justifiable complaint Your claim that [redacted] responded in person not to confront me, but to resolve the issue is the true bogus claimWhy would my “intestinal fortitude” be an issue if [redacted] were only coming to resolve the issue and not further escalate an already heightened situation? My girlfriend just so happened to be outside when [redacted] arrived as she was in the process of cleaning up a mess that the movers from Lee’s Moving and Storage createdDuring the move, a box clearly marked “Fragile” was packed too tightly in the moving van, causing a bottle of oil to leak and cause damage to our furnitureNotice that I am not asking for reimbursement on my damaged furniture or a reimbursement on the cost that I had to pay to have a professional service come out to clean this messI recognize an accident, but I also recognize poor customer service and threats, all of which came from Lee’s Moving and Storage There should still be a refund of $ Lastly, although I have nothing to hide, you are in violation of Pennsylvania’s wiretapping law, which requires a two-party consent before recording any phone conversationsTherefore, it is a crime to have recorded our telephone call since all parties in the call did not provide their consentPlease educate yourself with the wiretap law for PAI will look into filing a complaint with the local police department This is a legitimate complaint against not only the business, but also its employeesAs a self-proclaimed reputable business, Lee’s Moving and Storage should be looking to make an unhappy customer happyInstead, the company is attempting to defend its horrible customer service, their threats, and their deceiving nature Regards, [redacted]

Handwritten response