Business Response to a ComplaintComplaint ID#: [redacted] Company Name:METRO HONDACompany Contact:JASON B***Company Phone: [redacted] Company Email: [redacted] Person Who Sent the Complaint: [redacted] Staff Member: [redacted] Response:I WAS ABLE TO PULL THE CONTRACT AND DID NOTICE THERE WAS AN ERROR I SPOKE TO [redacted] AND AGRRED TO PAY THE DIFFERNCE THAT WAS ENTITLED TO HIM HE IS AWARE AND IS SATISFIED AND WILL BE AT THE DEALERSHIP ON THURSDAY 02/12/2015...ANY QUESTIONS EMAIL ME
TO WHOM IT MAY CONCERN, AFTER PULLING THE DEAL FILE AND REVIEWING THE SERVICE RECORDS AND MAKING SURE THE WINDOW THAT HAD A SCRATCH IN IT WAS REPLACED FREE OF CHARGE.[ HE WAS HERE ONCE TO LOOK AT IT AN ORDER A NEW GLASS AND ONCE TO FIX IT ON RECORD AS FAR AS I COULD SEE.] WE AGAIN CONTACTED MR NAQVI, AND EXPLAINED TO HIM AGAIN HE WAS ORIGINALLY DECLINED ON THE HIGHER MODEL AND AFTER WORKING WITH THE BANK A FEW TRYS WE GOT AN APPROVAL ON A LOWER MODEL OF A ACCORD HE SAID HE UNDERSTOOD AND WE CONCLUDED WITH FREE OIL CHANGES AND A FREE TANK OF GAS WOULD MAKE HIM HAPPY IF YOU NEED ANY DOCUMENTS LIKE THE RETAIL ORDER SIGNED ON A HONDA ACCORD LX AND THE DECLINE LETTER FROM THE BANKS PLEASE FEEL FREEL TO CONTACT ME [redacted] [redacted] [redacted]
Good afternoon,My name is Alexander V***, I am the general Sales manager here at metro HondaI pulled the deal and checked all the signed documents by the customer and the dealer I don't see anything signed or us promising or us being responsible of making any additional payments on ***
*** previous leaseHowever I will do my do diligence to do everything possible to make sure *** *** is happy and satisfiedThank you Alexander V***
To who it may concern , please be advised that I spoke to ** *** ON TUESDAY JANAN RELAYED THE INFO TO HIM WE HAVE THE NEW TITLE, REGISTRATION, AND PAPER WORK HE REQUESTED AN VARIFIED THE ADDRESS HE WANTED US TO OVERNIGHT TO HE ASKED TO
OVERNIGHT ON THURSDAY FOR FRIDAY SO SOMEBODY WILL BE HOME I APOLIGIZED FOR THE INCONVENIENCE, HE WAS FINE
To whom it may concern, please be advised we spoke to ** ***, and we will cutting a check for $plus a $more for the inconvenience We will drop check off to her monday
08/01/25016. SINCERELY, NICK B***
Thank you for the update. Metro Honda has followed up with *** We have scheduled an appointment with service to take care of the second key and the touch up paint on a Saturday morning roughly 3-weeks ago and taken care of there additional needs. As for the license plate
from the trade that they had was bolted/rusted on and the plate was mangled upon taking it off. We have shredded the plates properly and also offered a letter signed stating such details.Thank youGSM Alexander V***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Good afternoon, The vehicle was repaired and delivered to the client 3/27/from my understanding everything is now taken care ofWe apologize for any inconvenience that we have causedThank you for you very much for your business
Tell us why here...we called CE [redacted] and apologized for the wait. The customer was away who traded in the vehicle and delayed the headrests . we finally got them and brought them to my [redacted]. HE WAS HAPPY.
Tell us why here...IN RESPONSE TO THE ABOVE COMPLAINT . WE HAVE CALLED MR [redacted] ON 5/31 2016 1;30 PM TO DISCUSS THE MATER WAS TOLD "I AM BUSY NOW, CALL ME LATER. AT5:30 MR [redacted] OUR LEAD MANAGER CALLED BACK , NO REPONSE . LEFT PHONE # AND EXTENSION. NO CALL BACK FROM MR [redacted]. WE THEN...
TRIED AGAIN ON MONDAY 06/06/2016, NO ANSWER AGAIN LEFT MESSAGE . WE TRIED AGAIN TODAY 06/06/2016 AT 2:00 AGAIN SAID TOO BUSY CALL BACK IN HALVE AN HOUR. WILL UPDATE WHEN TALK TO CLIENT.
TO WHOM IT MAY CONCERN, AFTER PULLING THE DEAL FILE AND REVIEWING THE SERVICE RECORDS AND MAKING SURE THE WINDOW THAT HAD A SCRATCH IN IT WAS REPLACED FREE OF CHARGE.[ HE WAS HERE ONCE TO LOOK AT IT AN ORDER A NEW GLASS AND ONCE TO FIX IT ON RECORD AS FAR AS I COULD SEE.] WE AGAIN...
CONTACTED MR NAQVI, AND EXPLAINED TO HIM AGAIN HE WAS ORIGINALLY DECLINED ON THE HIGHER MODEL AND AFTER WORKING WITH THE BANK A FEW TRYS WE GOT AN APPROVAL ON A LOWER MODEL OF A 16 ACCORD . HE SAID HE UNDERSTOOD AND WE CONCLUDED WITH 2 FREE OIL CHANGES AND A FREE TANK OF GAS WOULD MAKE HIM HAPPY. IF YOU NEED ANY DOCUMENTS LIKE THE RETAIL ORDER SIGNED ON A 16 HONDA ACCORD LX AND THE DECLINE LETTER FROM THE BANKS PLEASE FEEL FREEL TO CONTACT ME. �...⇄ [redacted] ...⇄ />
...⇄
Business Response to a ComplaintComplaint ID#:[redacted]Company Name:METRO HONDACompany Contact:JASON B[redacted]Company Phone:[redacted]Company Email:[redacted]Person Who Sent the Complaint:[redacted]Staff Member:[redacted]Response:I WAS ABLE TO PULL THE CONTRACT AND...
DID NOTICE THERE WAS AN ERROR . I SPOKE TO [redacted] AND AGRRED TO PAY THE DIFFERNCE THAT WAS ENTITLED TO HIM . HE IS AWARE AND IS SATISFIED AND WILL BE AT THE DEALERSHIP ON THURSDAY 02/12/2015...ANY QUESTIONS EMAIL ME ...
TO WHOM IT MAY CONCERN, IN REGARDS TO MS [redacted] COMPLAINT. WE SPOKE AN APOLIGIZED TO MS [redacted]. A CHECK WAS CUT BUT NEVER CASHED . WE ARE CUTTING ANOTHER CHECK FOR THE $300.00 AN WE WILL BE OVERNIGHTING IT TO THE ADDRESS SHE REQUESTED ....
Business Response to a ComplaintComplaint ID#: [redacted] Company Name:METRO HONDACompany Contact:JASON B***Company Phone: [redacted] Company Email: [redacted] Person Who Sent the Complaint: [redacted] Staff Member: [redacted] Response:I WAS ABLE TO PULL THE CONTRACT AND DID NOTICE THERE WAS AN ERROR I SPOKE TO [redacted] AND AGRRED TO PAY THE DIFFERNCE THAT WAS ENTITLED TO HIM HE IS AWARE AND IS SATISFIED AND WILL BE AT THE DEALERSHIP ON THURSDAY 02/12/2015...ANY QUESTIONS EMAIL ME
TO WHOM IT MAY CONCERN, AFTER PULLING THE DEAL FILE AND REVIEWING THE SERVICE RECORDS AND MAKING SURE THE WINDOW THAT HAD A SCRATCH IN IT WAS REPLACED FREE OF CHARGE.[ HE WAS HERE ONCE TO LOOK AT IT AN ORDER A NEW GLASS AND ONCE TO FIX IT ON RECORD AS FAR AS I COULD SEE.] WE AGAIN CONTACTED MR NAQVI, AND EXPLAINED TO HIM AGAIN HE WAS ORIGINALLY DECLINED ON THE HIGHER MODEL AND AFTER WORKING WITH THE BANK A FEW TRYS WE GOT AN APPROVAL ON A LOWER MODEL OF A ACCORD HE SAID HE UNDERSTOOD AND WE CONCLUDED WITH FREE OIL CHANGES AND A FREE TANK OF GAS WOULD MAKE HIM HAPPY IF YOU NEED ANY DOCUMENTS LIKE THE RETAIL ORDER SIGNED ON A HONDA ACCORD LX AND THE DECLINE LETTER FROM THE BANKS PLEASE FEEL FREEL TO CONTACT ME [redacted] [redacted] [redacted]
Good afternoon,My name is Alexander V***, I am the general Sales manager here at metro HondaI pulled the deal and checked all the signed documents by the customer and the dealer I don't see anything signed or us promising or us being responsible of making any additional payments on ***
*** previous leaseHowever I will do my do diligence to do everything possible to make sure *** *** is happy and satisfiedThank you Alexander V***
To who it may concern , please be advised that I spoke to ** *** ON TUESDAY JANAN RELAYED THE INFO TO HIM WE HAVE THE NEW TITLE, REGISTRATION, AND PAPER WORK HE REQUESTED AN VARIFIED THE ADDRESS HE WANTED US TO OVERNIGHT TO HE ASKED TO
OVERNIGHT ON THURSDAY FOR FRIDAY SO SOMEBODY WILL BE HOME I APOLIGIZED FOR THE INCONVENIENCE, HE WAS FINE
To whom it may concern, please be advised we spoke to ** ***, and we will cutting a check for $plus a $more for the inconvenience We will drop check off to her monday
08/01/25016. SINCERELY, NICK B***
Thank you for the update. Metro Honda has followed up with *** We have scheduled an appointment with service to take care of the second key and the touch up paint on a Saturday morning roughly 3-weeks ago and taken care of there additional needs. As for the license plate
from the trade that they had was bolted/rusted on and the plate was mangled upon taking it off. We have shredded the plates properly and also offered a letter signed stating such details.Thank youGSM Alexander V***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Good afternoon, The vehicle was repaired and delivered to the client 3/27/from my understanding everything is now taken care ofWe apologize for any inconvenience that we have causedThank you for you very much for your business
working with client to resolve issue will refund HIS OIL CHANGE EXPLANIED TO CLIENT TO RECEIVE COUPONS MUST DO FACTORY SUGGESTED SERVICES
Tell us why here...we called CE [redacted] and apologized for the wait. The customer was away who traded in the vehicle and delayed the headrests . we finally got them and brought them to my [redacted]. HE WAS HAPPY.
Tell us why here...IN RESPONSE TO THE ABOVE COMPLAINT . WE HAVE CALLED MR [redacted] ON 5/31 2016 1;30 PM TO DISCUSS THE MATER WAS TOLD "I AM BUSY NOW, CALL ME LATER. AT5:30 MR [redacted] OUR LEAD MANAGER CALLED BACK , NO REPONSE . LEFT PHONE # AND EXTENSION. NO CALL BACK FROM MR [redacted]. WE THEN...
TRIED AGAIN ON MONDAY 06/06/2016, NO ANSWER AGAIN LEFT MESSAGE . WE TRIED AGAIN TODAY 06/06/2016 AT 2:00 AGAIN SAID TOO BUSY CALL BACK IN HALVE AN HOUR. WILL UPDATE WHEN TALK TO CLIENT.
TO WHOM IT MAY CONCERN, AFTER PULLING THE DEAL FILE AND REVIEWING THE SERVICE RECORDS AND MAKING SURE THE WINDOW THAT HAD A SCRATCH IN IT WAS REPLACED FREE OF CHARGE.[ HE WAS HERE ONCE TO LOOK AT IT AN ORDER A NEW GLASS AND ONCE TO FIX IT ON RECORD AS FAR AS I COULD SEE.] WE AGAIN...
CONTACTED MR NAQVI, AND EXPLAINED TO HIM AGAIN HE WAS ORIGINALLY DECLINED ON THE HIGHER MODEL AND AFTER WORKING WITH THE BANK A FEW TRYS WE GOT AN APPROVAL ON A LOWER MODEL OF A 16 ACCORD . HE SAID HE UNDERSTOOD AND WE CONCLUDED WITH 2 FREE OIL CHANGES AND A FREE TANK OF GAS WOULD MAKE HIM HAPPY. IF YOU NEED ANY DOCUMENTS LIKE THE RETAIL ORDER SIGNED ON A 16 HONDA ACCORD LX AND THE DECLINE LETTER FROM THE BANKS PLEASE FEEL FREEL TO CONTACT ME. �...⇄ [redacted]
...⇄ /> ...⇄
Business Response to a ComplaintComplaint ID#:[redacted]Company Name:METRO HONDACompany Contact:JASON B[redacted]Company Phone:[redacted]Company Email:[redacted]Person Who Sent the Complaint:[redacted]Staff Member:[redacted]Response:I WAS ABLE TO PULL THE CONTRACT AND...
DID NOTICE THERE WAS AN ERROR . I SPOKE TO [redacted] AND AGRRED TO PAY THE DIFFERNCE THAT WAS ENTITLED TO HIM . HE IS AWARE AND IS SATISFIED AND WILL BE AT THE DEALERSHIP ON THURSDAY 02/12/2015...ANY QUESTIONS EMAIL ME ...
TO WHOM IT MAY CONCERN, IN REGARDS TO MS [redacted] COMPLAINT. WE SPOKE AN APOLIGIZED TO MS [redacted]. A CHECK WAS CUT BUT NEVER CASHED . WE ARE CUTTING ANOTHER CHECK FOR THE $300.00 AN WE WILL BE OVERNIGHTING IT TO THE ADDRESS SHE REQUESTED ....
CUSTOMER FINE WITH THE OUTCOME