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Lee's Crossing Tire & service

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Lee's Crossing Tire & service Reviews (3)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]

Good Morning [redacted];  I Have researched our data base for "[redacted] we have no customer listed in our system under this name. However in response to his commits about tire warranties, Lee's Crossing Tires and Service LLC does not make any warranties for products sold. Any...

warranties are those of the manufacturer not Lee's Crossing Tires and Service LLC. I can assure him if these tires are one of our brands Michelin, BF Goodrich, or Uniroyal we are a dealer and will be happy to work on his behalf to present his claims to the manfacturer to resolve any concerns as to a defect which may or may not exist. Thank You [redacted]Owner

[redacted] called on 4/2/2015@ 7:30 before we were open. She said she was running late and wanted to bring her car in. She at that time indicated she was getting a thermostat replaced. I found a Work Order open saying to replace thermostat. She was told to come on in. If she was offended by the...

manner my son greeted her. I am sorry. I also remember her reply when asked who checked the car and determined a thermostat was needed "My Friend" was her response. Her Father also called the evening of 4/2/2015 saying she he would be glad to pay a checkout charge to find out the problem and her friend knew nothing about cars. We will be glad to check the car. but we charge a check out charge for our technicians to perform test to determine what is needed. If you choose to throw parts at your problem this is 90% of the time the result. Again I asked Ms. [redacted] what she was expecting of us with her reply being repair my car at NO MORE COST. I cannot stay in business repairing cars at no cost misdiagnosed by others. Ms. [redacted] is very unreasonable for even asking us to do this, nothing in life is free. I always treat our customers with respect but when they are rude and screaming I will end the call by hanging up.

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