Lee's Dry Cleaners

To Whom It May Concern:Thank you for reaching out regarding this complaint about the business.First and foremost, we are appalled this particular customer had filed a complaint against ourstore. We have been cooperative and even refunded for a brand new dress they had purchasedafter the incident,...

not to mention new alternation cost that they demanded.Here are the facts I have gathered regarding this indecent: on 7/16/2016, the customer droppedoff her wedding dress to shorten the hem for the front and the sides, she requested to leave thetrain of the dress alone. I had her put on the dress to pin up the exact places she requestedwhich she had confirmed at the time.Customer came in to pick up her dress on 9/1, just a couple of minutes before closing time. Shedid not open the garment to check the work, she thanked me and left with the dress. The nextday, she contacted me on the phone. She had stated that she was not happy with my work onthe bottom hem so she was going to stop by my store in the afternoon. She came in with herfiance and her mother while I was working alone in the store at the time. They did not comeinto discuss how they were not happy with the work or how to fix the problem. It quicklybecame a very threatening tone from them and I started to feel very intimidated. Their threats torefund for the dress included reporting me to Revdex.com and telling all their friends and lawyers. I donot speak perfect English and was concerned for my safety, I asked them to return when myManager Karil is at the store the next day. They came back the next day and spoke with myManager Karil. Karil had offered to re-do the hem for them but they stated they can't trust ourwork anymore and they once again threatened to sue us for the dress. They were adamantabout the dress being completely ruined and wanted me to pay for the dress. I had asked for thereceipt of the dress, customer's mother stated they no longer have the receipt as the dress waspurchased over five years ago (but the customer initially told me it was only purchased a monthago). In any case, I felt the best way to resolve the situation is to offer to pay for the dress. At
this point, we were unable to conduct business in the store or service other customers. I offeredthat I will pay for the new dress with similar style and price range. Within three hours, theywere back with a new dress receipt for $747.01, which was far more expensive than the initialdress. Initial dress had a price tag (again, no receipt was provided) that showed $499.00 butcrossed out to show the sale price of $199 which they had crossed out as it was not on sale.Even then, I wrote a check for them for the new dress, plus $65.16 refund for my alterationscharge which totals $812.17. Then they said I have to give them another $150.00 so they can takethe new dress and pay someone else to shorten the hem. I initial told them I cannot pay for thatbut they continued to threaten to report me to Revdex.com, bad reviews online, and to contact lawyersto sue me. This continued through the next day, and I reluctantly gave them another check for$150.00 just so that I can say that I've been cooperative with their request 100% and in everyway possible.I have never been in such hostile situation in my 25 years in this business, but all I wanted towas to do all I can to help them out. Even then they had filed a complaint against me and mybusiness which I cannot apprehend. I have honored every request they have made, I don'tunderstand what more I could have done to alleviate the circumstance.Thank you for your time and consideration,Jane L**OwnerLee's Dry Cleaners