Lee's Family Trailer Sales & Service, Inc.

I encourage you to contact the corporate office, I did this several times myself, unfortunately without resolution. George W[redacted] refuses to see this from our point of view, therefore I will not accept responses from him. That was the reason I wrote to the CEO! I assume the CEO's response was to just push it back to George. I will not accept that!

We are in receipt of your second letter dated April 19, 2017 regarding the above-referenced matter and have the following response to the items noted by [redacted].Stanley Martin has reviewed our past work orders for any outstanding grading issues at Cardinal Grove lots 35, ** and ** and none were noted. As mentioned previously, Stanley Martin did replace some dead sod in the rear swale of lot ** as a courtesy to deter erosion and help in stabilizing proper flow and drainage. Our land department reviewed the homeowner's yard on Friday, March 10th, 2017 and assigned our survey company to come out and take elevation shots of her backyard, as well as the backyard of lot ** and it was determined that both backyards were installed according to the proposed grades on the designated plan. We acknowledge that the homeowner has sent in pictures of her yard (see labeled with her address), yet the removal of rocks as mentioned before only exacerbated the situation and destroyed any pre-existing seed and soil. Stanley Martin has documented on several occasions the impediment of water flow that was initiated by the placement of stones to the left side of her yard, the mulch bed to the rear of the yard against the sound wall, and the fence installed to the right of her yard severely impeding on the drainage of the swale. Please note that the Prince William Watershed Site Inspector has stated that, pursuant to the Design and Construction Standards Manual, no impediment to the flow of water is allowed within a storm drain easement without the permission of the appropriate county authority. The fence to the right side of the yard, the mulch bed against the sound wall, and the previously installed rocks simply did not, and have not, allowed proper flow of the swale. Accordingly, Stanley Martin will not be taking any further action with respect to [redacted]'s concerns.Sincerely,  Eric J** Director of Warranty STANLEY MARTIN HOMES

While it was unfortunate that we did not have the opportunity to build [redacted] his new home, ultimately, [redacted] made the decision to terminate the purchase agreement and cancel.A ratified purchase agreement was executed on April 11, 2016 between [redacted] (buyer) and Stanley Martin...

Companies (s[redacted]). The purchase agreement provides for up to 2-years from contract ratification to home completion (Exhibit A). Initial delays were incurred, but the home was ready to commence construction on Wednesday September 21, 2016 with an anticipated delivery of January 2017. On Friday September 23, 2016, [redacted] notified Stanley Martin with his formal request to terminate the purchase agreement (Exhibit B). During the week of September 26, a verbal settlement agreement was agreed upon and on October 4, 2016 a settlement and release agreement (Exhibit C) was executed between buyer & s[redacted] returning the majority [redacted]'s $21,110 deposit.The $5000 retained by Stanley Martin Companies will partially offset the costs incurred for preparing [redacted]'s home for construction (i.e. permitting, engineering, surveying, etc.). hope this provides clarification in resolving this matter.Regards,George W[redacted] Raleigh Division Vice President Stanley Martin

We would like to take this opportunity to report that we have been working directly with this customer and have solved all of her issues.