What a terrible experience.......I dropped off my boat after having a bearing burn out. Once the bearing blew, my hub messed up my spindle on the axle and the axle had to be replaced. They quoted me a "Vault" axle with a 2 week lead time. After week 3 of no communication, I decided to call and get a status update on my boat. I was told that they were still waiting on the axle to come in. On the Wednesday of week 4, I decided to call again and was then told that the first axle they ordered was too long, and that the replacement would be in by the Friday and my boat would be ready. I returned on the Friday to pick up my boat and found out that the second axle that they ordered was too short. Since the manager, "Shane", was no where to be found, I was told that I could meet with him on the following Monday to discuss the issues they were having on my boat. I returned on the Monday (Week 5) to discuss my boat and still the manager did not show up. The manager finally called me on the Tuesday saying the 3rd axle had been installed and my boat was ready. After 5 weeks of waiting for my boat and 3 axles later, it was finally ready. After telling them that I expected some sort of discount for them being severely late on the job completion and lying to the customer about why the job was taking so long, he proceeded to claim that I only wanted something for free and all that he could offer was half off the labor ($40) and an apology. If he were honest up front and told me that this job would have taken 5 weeks to complete, I would have never dropped the boat off in the first place. In regards to the hubs on my old axle, they were both in working condition when I dropped off the boat. When I asked for my old axle and hubs back, they did not have the bearings to one of the hubs. I highly recommend not using these people for any further business.
What a terrible experience.......I dropped off my boat after having a bearing burn out. Once the bearing blew, my hub messed up my spindle on the axle and the axle had to be replaced. They quoted me a "Vault" axle with a 2 week lead time. After week 3 of no communication, I decided to call and get a status update on my boat. I was told that they were still waiting on the axle to come in. On the Wednesday of week 4, I decided to call again and was then told that the first axle they ordered was too long, and that the replacement would be in by the Friday and my boat would be ready. I returned on the Friday to pick up my boat and found out that the second axle that they ordered was too short. Since the manager, "Shane", was no where to be found, I was told that I could meet with him on the following Monday to discuss the issues they were having on my boat. I returned on the Monday (Week 5) to discuss my boat and still the manager did not show up. The manager finally called me on the Tuesday saying the 3rd axle had been installed and my boat was ready. After 5 weeks of waiting for my boat and 3 axles later, it was finally ready. After telling them that I expected some sort of discount for them being severely late on the job completion and lying to the customer about why the job was taking so long, he proceeded to claim that I only wanted something for free and all that he could offer was half off the labor ($40) and an apology. If he were honest up front and told me that this job would have taken 5 weeks to complete, I would have never dropped the boat off in the first place. In regards to the hubs on my old axle, they were both in working condition when I dropped off the boat. When I asked for my old axle and hubs back, they did not have the bearings to one of the hubs. I highly recommend not using these people for any further business.