Lee's, Inc. Dba Cherry Hills Cleaners

This customer has been coming to my dry cleaners only a few times a year. When he arrived at the cleaners, he brought a few clothing items with him and then he went back to his car and...

brought out a suit that I did not recognize. There was no tag on the suit, however, I label all items with a tag when they are put into my computer system. This customer did not say anything about the suit before but just randomly brought it in the day he was dropping off his other clothing items. My family has run this dry cleaner before and I have owned it for 8 years, a total about 16 years. We are a neighborhood friendly cleaner, and if I had evidence or proof brought in that I was responsible, I would be able to make a settlement with the customer, but he did not bring anything to prove that Cherry Hills cleaner was responsible. and I am the only one working at the cashier, therefore I am very close with my customers and usually know what kind of clothing they bring in. I have never received a claim about such problems regarding "bubbling" or any suit damage. I can recognize most clothing items that I have cleaned, but when I received this suit, it was my first time seeing it. I believe that the customer might have brought it into a different cleaner and mistaken that it was done here. There were other customers in line while this customer kept on complaining about the suit and I did not want to argue and bother the other people in line, therefore I offered $50 store credit as a settlement. A receipt is given when the customer comes to pick up, but the customer did not bring any tag nor receipt to confirm that my dry cleaner was responsible for the damage. I also did not recognize dry cleaning the suit and cannot find it anywhere in our system. Also, the customer made a specific complaint on the chemicals our dry cleaner uses, however we use one of the top cleaning oils and chemicals. We can send you the specific names of the chemicals used if you would like. We have also replaced all our dry cleaning machines to new machines in 2015. We rarely hear complaints from any of our customers and this is the first time this has happened. We have dry cleaned suits before and no one has had this problem. Therefore, since I have no memory of cleaning this suit and the customer has no evidence that we were responsible of this suit and is nowhere in our system, we can not give a refund of $200 in cash. The customer states that even $200 is a small fraction of what the customer has brought into our dry cleaner, but there were no damages done to any of the customer's previous clothing items, therefore, it does not matter if it is only a fraction of what the customer has brought into our cleaner.

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