Lee's Moving & Storage

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 Complaint: [redacted]
I am rejecting this response...

because:
In
response to your unprofessionally written letter regarding my complaint with
the Revdex.com against Lee’s Moving and Storage in [redacted], PA, I
am responding to clear up several inaccuracies.
As
an educated consumer, I am aware that companies have different rules and
regulations that they must follow. My complaint regarding the travel time and
fuel surcharge was not a complaint against the charge; rather, it was a
complaint that those fees were not disclosed to me during my initial estimate.
I was misled to believe that there was no travel fee or fuel surcharge and upon
receiving my bill found both a one-hour travel fee and a fuel surcharge. Furthermore,
it was not disclosed to me that I would be charged an additional 2% if I chose
to pay by credit card, which was my initial intention. The representative from
Lee’s Moving and Storage misled me and lacked the customer service skills to
provide me with the full costs associated with choosing them as my moving
company.
When
presented with my bill of payment on the day of my move, I immediately
contacted Lee’s Moving and Storage and requested to speak to a manager
regarding my charges. When [redacted] answered the phone, he informed me that a
manager was not available; however, halfway through the phone call he claimed
that he was the manager – yet another example of being misled by this company. In
speaking with [redacted], his rude, unhelpful tone and lack of acknowledgment of my
issue caused both parties to escalate the situation. [redacted] threated to come to my
home and resolve this issue in person. I responded with my second amendment
right to bear arms and informed him that he if showed up at my house and
threated harm to my girlfriend or me, I would protect us in any means
necessary. It was at this point that my girlfriend took over the phone call.
Recognizing a hostile situation, she tried to calm all parties. After being
hung up on twice by [redacted], my girlfriend was finally able to negotiate a $90
credit. If this complaint were a bogus complaint, why bother refunding $90 at
all? [redacted] had already exemplified horrendous business and customer service
skills, so the refund would only be an acknowledgment of a justifiable
complaint.
Your
claim that [redacted] responded in person not to confront me, but to resolve the issue
is the true bogus claim. Why would my “intestinal fortitude” be an issue if [redacted]
were only coming to resolve the issue and not further escalate an already
heightened situation? My girlfriend just so happened to be outside when [redacted]
arrived as she was in the process of cleaning up a mess that the movers from
Lee’s Moving and Storage created. During the move, a box clearly marked
“Fragile” was packed too tightly in the moving van, causing a bottle of oil to
leak and cause damage to our furniture. Notice that I am not asking for
reimbursement on my damaged furniture or a reimbursement on the cost that I had
to pay to have a professional service come out to clean this mess. I recognize
an accident, but I also recognize poor customer service and threats, all of
which came from Lee’s Moving and Storage.  There should still be a refund of $46.
Lastly,
although I have nothing to hide, you are in violation of Pennsylvania’s
wiretapping law, which requires a two-party consent before recording any phone
conversations. Therefore, it is a crime to have recorded our telephone call
since all parties in the call did not provide their consent. Please educate
yourself with the wiretap law for PA. I will look into filing a complaint with
the local police department.
This
is a legitimate complaint against not only the business, but also its
employees. As a self-proclaimed reputable business, Lee’s Moving and Storage
should be looking to make an unhappy customer happy. Instead, the company is
attempting to defend its horrible customer service, their threats, and their
deceiving nature. 
Regards,
[redacted]

Review: I was originally told by this company that I was going to pay $122/hour for 3 movers to come move me from my apartment to my house. I was told that it would take around 3 hours and that the $122/hour included 3 guys, truck fee and there was no extra transportation fee. I decided to use this company because most places were charging $90/hour for 3 movers plus 1 hour transportation fee. I figured it would be cheaper to just use this company since they were close and there was no transportation fee. I was also told I could pay with CC at the end of the move.

After my move was completed. It took less than 3 hours. My total bill came to $502. They charged me $122/hour plus an hour transportation fee along with a fuel charge. They also told me it would be another 2% charge if I decided to use my CC. I was luckily able to find my checkbook so I didn't get charged even though I was never told the 2%. The mover who billed me told me there was nothing he could do.

I decided to call management. I talked to a guy named [redacted] who first told me he was not a manager. I told him I was originally told $122/hour, no transportation fee and I could use a CC. He didn't care and wasn't offering me any information. At first he offered me a $14 credit. The bill should have came to $366 but instead it was $502. He was giving me 1 worded answers and couldn't care less on what I was told. It wasn't until he kept being sarcastic that it really bothered me and I started to use abrasive language. After I expressed my dissatisfaction with him and his service, he threatened to come to my house and talk about this in person implying he would come to my house and handle me. My girlfriend heard this going on and decided to take the phone to prevent this from becoming a bad situation.

At first [redacted] once again offered no help and hung up on my girlfriend. She called and was able to handle the situation. It appears that [redacted] is actually a manager. [redacted] offered a $90 refund but insisted that he would drop it off in person. He was obviously looking to cause some trouble. My girlfriend suggested that I go and cool down so we didn't make a scene at our new house. Who knows what what have happened if I was there. [redacted] came by and dropped off the check while staring down the house looking for trouble. This is no way to handle a customer complaint when they were told false information. The company is obviously looking to take advantage of people and then threaten to come to their house when they complain. It's a scary thought when someone is willing to come to your house because you complained and you have no idea what they are capable of.

I paid [redacted] using a check. I could have called and canceled the check but I knew that was not the right way to handle this situation because the movers did do a good job. This companies problem is management.Desired Settlement: I should receive another refund of at least $46 and the manager [redacted] should go to customer orientated training. I do not wish for [redacted] to drop off the check again and possibly cause any scenes and put anyone in my house in danger including my reputation on my new address.

Business

Response:

Handwritten response.

Consumer

Response:

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Review: [redacted]

I am rejecting this response because: