Lees Summit Dodge Chrysler Jeep

Thank you for taking to time to voice your concerns. We hope we can provide a solution to your vehicle issue. We have had your vehicle in our shop for the noise that you mentioned. The first time, we replaced the links and bushings. The second time, after the noise either
came back or continued, we replaced the struts, the strut tops, the links and control arms. I can assure you that we want to get this problem resolved. If you would, I suggest you bring the vehicle to our shop and take a ride with my service manager, *** ***, and one of my Master Mechanics and hopefully identify the noise you are hearing and we can narrow down the problem. If our techs cannot resolve the issue, we will open a case with Chrysler and ask them to send an engineer out to help us find the problem. John *** General Manager Lees Summit Dodge Chrysler Jeep Ram ###-###-####

Tell us why here... Ms. [redacted] brought her Jeep into our service department on February 7th.  At that time, our lube technician did not note any issues with the vehicle.  She brought the Jeep back in the next day or two and said there was some fluid coming from the back.  We had one...

of our Master Certified trained technicians do an inspection and he found that the rear shock was leaking.  He also noted some other issues that were brought up to the customer, most of which were covered under her warranty.  I discussed this with the customer at length.  She implied that we “sabotaged” her shock in order to require a repair.  As I mentioned a number of times, we do not cause problems to our customer’s vehicles in order to run up their repair bill.  Our dealership is not perfect, as I mentioned to the customer, but we are honest.  When her vehicle was in for an oil change, our lube technician obviously did not do a quality, thorough inspection.  The customer says we are making a “fall guy” out of our lube technician. While I don’t think fall guy is the correct description, I do believe that he failed to provide a thorough inspection, either because he was in a hurry or did not take the time to do a proper inspection. The shocks were not covered by any warranty as they are considered wearable parts.  The customer said she was not asking for anything free, but asked me to look into it, which I did.  Then the customer implied that we were dishonest and “did something” to her shock.  I assured her that was not the case.  Now the customer is asking for reimbursement for the work that she authorized, after telling me that she was not asking for anything for free.  If the customer would like to come to the dealership and pick up her old shocks, she is welcome to come do that so she will see the condition they were in when they came off of her Jeep As far as shop supplies, our work authorization (which she signed) clearly states that shop supplies will be charged on every repair in addition to the repair cost.   We are not perfect, and we do make mistakes.  When we do, we own it and make it right.  When a customer implies that we are dishonest, I draw a line.  In this instance we did nothing wrong and the customer is just trying to get something without paying for it.  [redacted]General ManagerLees Summit Dodge Chrysler Jeep Ram###-###-####

customer brought vehicle in for diagnosis of air conditioning concern. [redacted]e advised customer of standard diagnostic fee of $98.00. Customer authorized diagnosis. After looking at vehicle it was found to have aftermarket modifications(toggle switch) installed in ac circuit. [redacted]e then called...

customer and explained that with these modifications it would require further diagnosis to figure out. Explained to customer it would be actual time spent on vehicle, which would result in a higher diagnostic charge.  Customer authorized further diagnosis in front of technician as well as advisor. The vehicle was then diagnosed as needing a body control module in which the customer declined the repairs. The diagnosis fee total of $343.00 was based on actual time spent to diagnose as explained to customer. thank you,[redacted]