Lee's Tailor Shop

The website for Office Depot Office/ OfficeMax is misleading. There is an advertisement on their checkout page that states: "Want to save $50 on your purchase today?
Open an Office Depot Business Credit Account and start saving PLUS get rewarded automatically."

This is not true. After several attempts and phone calls, the best response that I can get is for me to wait until the card arrives. This is of no use for items that are on sale "today".

I have talked to several departments to no avail. This false advertisement should be removed from their website.

I am writing this review as numerous phone calls and emails have gone unanswered. It is my belief that my credit card was compromised immediately following an online purchase with Office Depot. Oddly enough, in my order, I had to use an alternate phone number as my phone broke. Forty-eight hours after ordering from Office Depot, I got a call from another company wanting to verify an order they thought I placed. The phone number they called was that alternate/temporary number I used for my Office Depot Order.

I have been trying diligently to contact someone at Office Depot. After numerous calls and being sent to a myriad of wrong departments, I was finally sent to supposedly the correct person's voicemail. So far, no return calls from anyone at Office Depot. I've followed up, and their operator just puts me in more voicemails. And still, no response.

I am trying to inform them that there may be an issue with the security of their site. Yet, they have ignored. Shame!

I purchased a Samsung Galaxy Tab 4 Tablet from Office Depot on November 27th 2014 part of the Pre-Black Friday sale. In there ad both paper and online it listed "Buy any Samsung Galaxy Tab 4 Tablet and get a $25 Google Play Gift Card" well that prompted me to buy from them since this was an incentive. Well I received my tablet but no $25 Google Play Gift Card; so I decided to call and find out what happened and they basically said that they were unable to pull up the ad that displayed this and essentially said I was lying.

I have been having the most disheartening and distressing of experiences with this company! I ordered an office desk over a month ago. The first order was defective; the second was the wrong color; and the third delivery never made it! In my utter disgust I requested a refund. I was told it was being processed; then that it had to be investigated; next that I would receive my credit to the account it was taken from; and lastly that I would receive it via mail!!! Never was this communicated to me until now.

I have never been treated so poorly by a company that prides itself on overall great products and services as well as customer service! The loss of productivity and a still empty office is utterly ridiculous! Shame on you Office Depot for treating your customers this way!!

I purchased a speaker online through Office Depot. While the speaker sounds great, is easy to setup via Bluetooth and looks to be of solid construction, I was able to find the same "Exclusive to Office Depot" one in pink at a local store, MIUCH cheaper. BEFORE ordering this one online, if there is even a small chance that you might return it, BEWARE. In chatting with an agent online before I placed the order I clearly asked if I could return it in store if I wasn't happy with it. YES, he's says, no restock fee or anything. I received the speaker today, but in the mean time I have found it in the store on clearance fore $27. So I bought that one in store and choose to return the one that arrived (a day late, by the way) today. I chatted again, just to make sure I wasn't going to make a wasted trip, and this buy says NO, I'm sorry you can't return an item in the store that the store doesn't carry there… HELLO, I just bought one there. OK, that's fine, I'll return via mail, it's not the end of the world. I go to print the return label, its for a third party pickup. I've got to hand it off to a third party, no way to track the package and wait for my refund that way. Not only does this leave me feeling uneasy, I'm gong to have to stay and WAIT on someone to pick up the package (between X:XX - X:XX) on approx 1/28. Ummm, I work… I can't sit around and wait for someone to receive the package! The online return policy states that you can return items in the store. No where on the product page does it say that returns have to be handled online but the 'chat staff' says no. So I have to wait until Monday for someone to call me to pick up this product. I felt ok checking beforehand about buying this product, but since I've received the product 3 hours ago I 've been given the run around. I will jump through their hoops and return both speakers and purchase them some place else and I will have washed my hands of Office Depot!

I visited Office Depot today and purchased approximately $80 worth of office supplies. When I checked out I reviewed my receipt and saw that two notebooks, each regularly priced @$8.49, but on sale 2 for $13.00, were listed on the invoice at the $8.49 price each, with a deduction of approximately $1.50 since I had given the cashier a $15 off coupon. Bottom line, I paid about $7.00 each for the notebooks, and had I not used the $15 off coupon, I would have paid $6.50 each (i.e, 2 for $13.00, remember?). When I confronted the store manager, he agreed and told me I could go back through the line (about a 5 minute wait to get the $1.00 I had coming to me. I told him that it wasn't the money, but the fact that Office Depot was not going to correct the problem. As I left, I looked back at the manager and asked "You aren't going to correct the problem, are you?" He just turned and walked away. Let's see, $1.00 X 100,000 customers = $100,000, or a pretty penny saved by Office Depot, even though it is fraud, just another type, that's all.

I have been trying to return a defective product to Office Depot for almost exactly one month. I got return authorization quickly, but UPS kept going to the wrong location for pick up. After confirming the correct address several times, and UPS continuing to go to the wrong location, I asked if I could take the item to UPS myself. The rep told me they could send me a return label. I have been trying to get that return label for weeks now. Customer service is not helpful...they keep trying to arrange a pick up and I tell them that is no longer an option and that I want the label they told me they were going to send. I spent hours trying to get this resolved. I have asked to speak with supervisors to no avail. I have finally reached out to the VP of customer service, and as yet have not heard back (not much time has elapsed). All I want is a label to return the defective product and the refund. It has been very frustrating.

I bought an office chair for 198.00 dollars that was supposed to be a good quality chair according to the lady that sold it to me, and bought it online through the store. I received it on Tuesday 8/30/2016 as promised but when I pulled it out of the box it was the worst and cheapest quality I had ever seen. I took it back to the store right away and I was told I had to send it back and later receive my money back as soon as the store would receive the money back. Even though I brought the receipt and the chair in the box as spelled out in the receipt I COULD NOT GET my money back right away. The manager had the worst customer service skills, and ignored my complaints . I was very dissatisfied with the products and service given. I will not recommend this place to anyone.

We have used Office Depot for large office supply orders for a few years now. This is by far the worst experience. #1: When you put an entire order in on-line, it breaks it up on it's own and decides when, what pieces and how each part is either being delivered or need to be picked up. The Chat line constantly puts you on hold. When I call customer service to check on order status (because when I pull up order status on line, the website says one thing but the phone agent says another) I have to start all over with each of my issues/calls. The last phone agent could not hear me at all and I could hear all the noise in her background, so that conversation was horrible. Each agent has said some of the most un-intelligent statements I have ever heard in my life. "It has been delivered, that is why you received it." What? My bank statement has many charges pending which is freezing up funds. The Order Tracking page is 100% inaccurate than what has really occurred with this order. I received a call from an agent to let me know someone else is going to call. The list goes on. I highly recommend to never use any on-line services offered by Office Depot.

Office Depot closed 400 stores in 2015 and will continue with cutbacks. C-Level's "excuse" is ever-challenging and increasingly competitive e-commerce.

If you look at a majority of the reviews for this company, you will see the bottom line issue is customer service, or lack thereof. As many before us have commented, the customer service at Office Depot is deplorable, the worst, from an extensive corporate background, this is a perfect example of an impending failure.

We have spent more than an 2 hours online and on the phone trying to, 1) submit a return and, 2) correct an overcharge. As much as I enjoyed my "visit" to the Philippines, the Office Depot Filipino customer service representatives are discourteous and rude. Those negative character traits range from refusing to answer the simplest questions, literally ignoring our questions to disconnecting us when we phoned their Filipino service center.

The actual time to resolve what should've been a very simple issue required all total more than 2 hours of our valuable, irreplaceable time.

In summary:
1) bank card was charged additional charges over and above, AFTER the transaction and despite an invoice documenting the original, agreed upon, lesser charges.
2) After more than 2 hours of online and phone disconnects as well as discourteous, unresponsive (would not answer very simple, very valid, very pertinent questions) we HOPEFULLY have resolved an aggravating, highly stressful and annoying issue HOPEFULLY resulting in a full refund against a returned product.

This is a legitimate, valid complaint backed by copious notes and detailed documentation from the very beginning of the initial transactions with Office Depot. Will we shop at Office Depot in the future? Unequivocally and assured, NO. Acquiring administrative support supplies can't be this stressful.

We have bought our office supplies from OM for over 15 years but since the OM/OD merger the customer service has been horrendous. It took from November to March to get a refund picked up, now I have a credit memo but no one can tell me if I can apply it to an existing invoice. I have been told 3 times over the past month that they cannot get me to the finance department to talk to someone there. I have been told 3 times that it will have an expedited ticket and someone will get back to me in 24-48 hours. I have spent over 45 minutes on the phone with each call with no call back.Your call center staff, if you can understand them, do not have the necessary tools to assist in anything. I've not talked to a Terika; Lucia, and Jessica. I have 6 other names I have talked to regarding the original return. I have another credit memo and don't even want to get started on that one. Sorry but you have lost our business. I would NEVER EVER recommend OM/OD to any business. The frustrations are too large and I will be contracting Trium who does the contracting with them to take them off their lists.

In all my life I have not encountered a more negative customer service experience than the one that I have had with Office Depot over the past 3 weeks. To day I have been unable to speak with someone in the United States about the problem and have been promised 3 times that the shipment that was sent would be delivered on a specific date only to not have that occur. This morning I again tried to contact the "resolution team" who was supposed to be handling the problem to be told by a female in India that they were refunding my money. This company is lower than an "F" in my opinion with most employees being out of country. Sad! Sad! Sad!

The Office Depot has provided me with the worse service I have ever experienced with an office supply store. I made a purchase online, I went into the store in Severna Park, MD, was informed that was the wrong product and they would cancel the order. Well, that never happened and the wrong item was delivered. I was contacted at least 8 times saying the HAD TO SEND SOMEONE TO THE HOUSE TO PICK UP, I COULD NOT DROP OFF AT THE STORE. Well, after missing work, spending hours on the phone, I advised the rep that I was taking it back to the store. I returned the item to the store in Severna Park, MD, an African America male was on the register and Sonya, The Manager came an issued an override. I was assured that I would receive the credit and they apologize for all the trouble we were put through. WELL, ON 12/28/16 I RECEIVED MY CREDIT CARD STATEMENT AND THE CHARGES ARE STILL THERE, NO CREDIT ISSUED. THE STORE MANAGER SAID CONTACT CORPORATE OFFICE. SONYA GAVE ME THE NUMBER. I CALLED AND WAS INFORMED THAT OFFICE DEPOT STOPPED THE CREDIT. THEY WILL NOW HAVE IT INVESTIGATED EVEN AFTER THE STORE REQUESTED A CREDIT, WHICH MEANT I TOOK THE ITEM IN WITH THE FORMS. THEY STORE CANCELLED THE CREDIT. NOW I HAVE A REFERENCE NUMBER FOR ANOTHER COMPLIANT TO ISSUE THE CREDIT. REFERENCE NUMBER # XXXXXXXX. THE SAD THING IS, IF I DIDN'T LOOK AT MY STATEMENTS, I WOULD HAVE GIVEN OFFICE DEPOT $63.58. I DON'T HAVE THE PRODUCT AND THEY WOULD HAVE KEPT THE MONEY. THAT IS OFFICE DEPOT STEALING FROM ME. COMMITTING FRAUD.

Lee Tailor's was to simply sew in a set of pads into a rand new dress and ruined fabric on breast of black silk dress. They deny any responsibility.I purchased a brand new dress at [redacted] on November 10 and immediately (before leaving mall) took it to Lee Tailor's to have breast pads sewed into it. The lady working there pinned both breast pads from the outside. The dress had not even left the mall and the tags were handing on it. When my husband picked the dress up and brought it home the first thing I noticed is the extensive damage to the fabric of the left breast. It is multiple pick holes in a straight line (where the pins were placed). I returned to the store with the dress and spoke with the store owner (according to her) and she refused to take any responsibility for the damage and said no way pin would cause damage. She then preceded to poke the dress aggressively time and time again in front of me to prove her point. I told her I understand that a pin should not have done this and clearly did not on the right breast so I would think the pin must have had a notch or rough spot in it that clearly caught the fabric and damaged it. The damage is clearly pin holes in a straight line. She was aggressive so I left the store. The dress costs me $159.10 ([redacted]) plus I paid $14 for the pads to be inserted. I paid with a credit card and have evidence of all.Desired SettlementI want a replacement or refund. Refund $159.10 and $14 for tailor bill.Business Response Thank you for giving me a chance to investigate the whole incident and to submit to you this report. The dress was delivered to our shop on November 10. It was then picked up on Nov., 19 together with a pair of pants. The total charge of $14 that Miss [redacted] paid included $7 for hand sewing a pair of cups on that black dress (our work # CXXXXX ) and $7 for hemming a pair of pants for Mr. [redacted](# CXXXXX ).It is not what Miss [redacted] said that she paid $14 just for sewing the cups. When she came back to complain for the damage, she said to the duty manager that she had sent the dress to a cleaner shop to try to fix the holes before she brought it to our shop.I don't know why Miss [redacted] didn't bring the dress to us right away if she thought the damage was done by us. Also when the duty manager checked the dress, she found the holes were shown on a very straight line and obviously they were not done by hand pins or hand sewing. She poked the dress in front of Miss [redacted] in order to show her that pins would never damage the fabric and would not appear in a straight line like this. Here I don't want to guess who made the holes but I am sure it is definitely not done by our shop and therefore it is not our responsible for the damage. Consumer Response Thank you for sending the response to me today (2/5). This is the first I have seen a response from the tailor and I am NOT satisfied. I have used them for many years and in the past they have advised that I should get items dry cleaned to remove evidence of the sewing..that is why I took it to the cleaner. The damage was done by them and no one else. I will pursue other legal avenues at this point. This was not handled satisfactorily and is horrible customer service.Thank you. Final Business Response Thank you for letting me to further response to this matter. We do sometimes advise our customer to send their items after altered to the cleaner to get rid of some old signs such as old crease lines which are too reluctant to be cleared but we never tell any body to send items to the cleaner to fix holes. My position has not been changed since I am sure the damage was not done by our shop. However, as a courtesy to Miss [redacted], a valued client and to put closure to this situation, I will refund the full alternation fee of the dress ($7). We would like to reaffirm that we hold absolutely no responsibility for the damage portion of the dress as per my explanation in my previous correspondence. Please come to the shop to arrange the refund of $7 at your earliest convenience.Thank you.

Dress alterations were not done well the first time. Not only were they not done well the second time, we were charged.Took in a prom dress for my daughter for alteration. We were specific about the alterations needed. When we returned to pick it up, my daughter tried it on and it looked awkward. The alteration was not pleasing. So, we were told that we would be charged for a second alteration. Since the prom was the following evening, we felt we had no choice but to agree, although we felt we had sufficiently communicated our request. The second alteration was worse was was coming apart. We couldn't find anyone to discuss the matter with and the cashier was deaf to our complaints. She asked how everything was and even after I responded,"We are not satisified," her only response was my total. Since a service had been rendered, I was required to pay. But I am not happy with the alteration or the response to my complaint. We feel we did not get what we paid for. Instead, we received poor service and were charged $30+.Desired SettlementAt least a partial refund is desired.Business Response Can you give me some more information?Such as: which location of Lee's Tailors( Streets @ Southpoint, Durham, Crabtree Valley Mall or Triangle Town Center in Raleigh ) did customer drop off her dress, ticket number or correct name/phone number registered in our system or date of event.This can help me to find out which store is responsible to respond this case. Thank you very much.Consumer Response The location was at Crabtree Valley Mall. I received a ticket when we dropped off the dress, but they took it when the dress was picked up. The pick up was on Saturday and it was registered under my name.When I called the owner, I explained what happened and was told that I would have to pay for both alterations. The owner may not have understood the complaint, but seemed indifferent to the situation.Final Business Response I have checked with front desk ladies for the issue. There may be a misunderstanding. Our policy is that the work is charged only one time. For example, if the work was not right for the first time, we will make it right without charging it again. The ticket for the works are 1. close front 2. take in sides 3. hem. The total is $33.00 and customer paid $33.0. There was no extra charge. If there is other work quality issue, customer can come back and we will solve the problem. My phone number is XXX-XXX-XXXXFinal Consumer Response I'm not sure how this works, but there's been no resolution on this. I'm not sure how it can be closed.

We were told to pick up our wedding dress after it was altered at [redacted] Cleaners in Mooresville, NC. They only accepted cash pmt and gave no receipt.My mother and I brought my wedding dress to Lee's Tailors in Durham, NC to have it altered in the length and have bra pads sewn in. The owner's wife seemed very professional as she pinned the dress. She told us that the sides needed to be taken in. It needed a bustle and the length taken up. After pinning it she disappeared towards the back of the shop and a young man came out to the register. We told him we needed to have an estimate and would like to complete the transaction with the owner's wife. He went in the back and came back out saying that she was not available. He then told us that it would cost about $150 for the bustle, hem, bra and sides to be altered. He told us to pick up our wedding dress after it was altered at [redacted] Cleaners in Mooresville, NC instead of returning to Lee's Tailors. At [redacted] they would only accept cash payment for the total amount and said the total was $313 for both the alterations and pressing. They pointed me towards an ATM and I went and got out cash. They would not produce a receipt or an itemized bill for the cleaning and/or alterations. They only gave me a cleaning stub with Paid in Full written on it. They had no fitting room for me to try the dress on to make sure it fit correctly. I drove to [redacted] NC with the dress so that my fiance' would not see it before the wedding. I tried it on at my mother's house and we discovered that there was a major defect in the way the waist band was sewn back together. (We have before and after pictures.)I immediately started to cry because my beautiful dress appeared to be ruined. I could not even gain my composure to call Lee's Tailors. My mother called them and explained the situation. The owner's wife asked who told us to pick the dress up from the cleaners. We told her it was a young male employee from her shop. She said "IT! referring to the male employee. She apologized and asked us to bring it back Tuesday through Saturday and she would personally fix the dress while we waited. My mother drove 2 1/2 hours one way on the following Tuesday to have the dress fixed at Lee's Tailors. We also told them that the bustle I paid to have was not done either. The owner's wife argued that we had not paid for the bustle to be completed when we in fact did. She said that the cleaners overcharged us for their services. The waist band was fixed but they said they could not put a bustle in this particular dress because it would mess up the hem. When we asked how they planned on compensating us for the heartache, mileage and stress surrounding the alteration ordeal, the owner's wife offered to give us a $20 bill. We told her that $20 was an insult compared to the $313 that was paid for the 2 services. The dress was now a wrinkly mess. The owner's wife offered to send the dress back to the same cleaner and we said No Thanks! With less than 5 days until the wedding, we did not trust them with the dress again, since they obviously did not back their services and charged way too much. Desired SettlementSince this was handled so unprofessionally and both the tailors and the cleaners refused to produce a proper receipt, I would appreciate a full refund in the amount of $313.00 cash. I work in customer service myself and know that this is not acceptable business practice. Business Response Thank you for giving me a chance to respond to Miss [redacted]'s complaint. Miss [redacted] came to have her wedding gown fitted on 9/24/13 and was expected to pick up on 10/01/13. She also requested the dress to be pressed after alternation. The on duty manager told her the pressing work would be performed by a cleaner not in our shop. The $150 quoted price was for the estimate of hemming only and did not cover any other works. As usual, we sent the dress to the [redacted] Cleaner later, and with a wedding gown like this, we always request the cleaner to tell the customer the pressing cost first. Mr. [redacted] owner of the [redacted] Cleaner did call. At the same time , he also suggested her to pick up the dress in his shop in Mooresville, a city in between Raleigh and Durham, which is closer to Miss [redacted]'s Raleigh residence and is about 8 miles from our shop because he thought the gown was so large that it would be better not to carry around too much --- a very considerate but really rare request. At this point, Mr. [redacted] only thought about how to give better service to the customer and did not think about that Lee's Tailor Shop and [redacted] Cleaner are business partners only and are not affiliated each other and both have separate accounting system. When Miss [redacted] came to pick up the dress at [redacted], Mr. [redacted] then realized that it would cause a ledger problem if he accepted her payment by credit or debit card as it involved payments to two different companies through two different credit card processing merchants. He explained to her the situation and requested her to pay by check or cash. Obviously Miss [redacted] didn't carry a check and she cashed it in an ATM. The total cost was $313 of which $85 was for pressing and $228 was for alternation. Mr. [redacted] didn't give her a receipt because he thought that he was only responsible for the pressing cost of $85, so he signed 'Paid in Full' on the cleaner stub. We didn't know about the change of pick up arrangement until we received a call from the customer that something was not done right with the dress. The on duty manager told her to bring it back to the shop and also promised to fix it while she waited. When the lady brought back the dress, we found that there was a couple stitches tacked onto the lining and it took us less than one minute to take it out. Then Miss [redacted] tried on the gown and checked for about twenty minutes and found nothing wrong. Before she left the shop, she asked if she could get any compensation for the headache. The manager considered the inconvenience so caused to Miss [redacted] and she offered her $20 credit for her long journey from [redacted] and also promised to send her dress to re-press without charge. She refused. Here is the breakdown of the alternation cost: $20 for putting a bra, $62 for take-in both sides and $146 for shortening an extra wide hem with 7 layers of fabric. Considering a nearly 6-hour tailor work plus fitting time, a charge of $228 for a large wedding gown with three major works is relatively low in the tailoring business. Some shops could have charged double our price. I don't think the offer of $20 credit is an insult. This simply shows a kind of courtesy disregard the value of the clothes nor the amount of work done. To redo or to make adjustment to a garment after finished alternation is not unusual in tailoring business. Our redo policy is very clearly polished in the shop. We don't compensate unless the garment is ruined. After all the dress fitted perfectly nice. The manager is nice enough to give away that offer because she considered that it took Miss [redacted] an extra long trip for that minor repair. To conclude, the sincere suggestion from Mr. [redacted] to request to pick up the gown in the cleaner shop turned out to this unexpected trouble to Miss [redacted] and I do apologize for this. If Miss [redacted] picked up and tried on her dress in our shop, that little over tack problem would have been fixed instantly. Our offer of $20 credit is still open and we will issue 2 receipts which include one from the [redacted] ($85) and one from the Lee's ($228) if Miss [redacted] wants to. Consumer Response I am sorry for the delayed response to this email. I am definitely not satisfied with Lee's Tailor's response however it is obvious they will not be taking responsibility for the unprofessional way this case was handled. I've accepted that I will not be compensated for my headache so I would just like to be sure this information is available to other consumers in order to avoid something similar happening to someone else. Please let me know if there is a way to post my official complaint on your website. Thank you so much for your time and consideration in this matter.