Leesburg Auto Finance

I recently purchased a boat from this place off of Craigslist that was supposed to be in running orderI traveled several hours for this boat and the owner assured me this boat ran the last time it was outAfter I get it back to where I live I took it straight to the river and it did not pump water like it was supposed toI called him and he told me that the only thing he could think that it could be was the thermostat, that it ran the last time it was out( come to find out there are no thermostats in this model motor) Upon further looking we realized the shoe on the bottom of the jet motor was on backwardsI called a certified dealer and took it to them for serviceThey told me that there was gasket material in with major blockage in the block and there was no way it ran previous to him selling itThe conclusion was that someone put a new impeller because it wasn't pumping water before it was sold and they didn't know what they were doing and put the gaskets in backwards so it caused even more blockageAfter numerous emails (even ones with copies of the bills from the dealer) and phone calls with no reply I turn to thisHe guaranteed that this was in running order and it wasn'tI understand when buying something there could be issuesBut I was guaranteed there was none! So there for he can't be trusted!!

I have years of experience with Leesburg Auto Finance - and ALL has been extremely SATISFYING! Terry and Ray have been honest and reasonable with each purchase I have made, ALLWAYS providing reliable transportation for my children as well as my husband and myself!

Initial Business Response /* (1000, 15, 2014/10/08) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@mercy.net
I appreciate the opportunity to respond regarding concerns of billing practices for Mercy services provided to the...

complainant.
Out of respect for the privacy and confidentiality of our patients protected health information (PHI), which may encompass both clinical and financial records, we have developed an internal system for responding directly to the complainant in accordance with local, state and federal regulations. The complainant may in turn release a copy of our original response directly to the Revdex.com, at their discretion.
Please let me know how I can be of further assistance in the resolution of this concern.

DO NOT buy from this dealership! I would give them 0 stars if they made that an option. One of the shadiest st experiences EVER dealing with Paul, the salesman or the manager depending on what day you ask. I came with my uncle to test drive the Nissan Quest, and had spoken with Paul a few times by email regarding coming as well as not having good credit and I didn't want to be jerked around and wanted the straight up legit pricing as we had just come from ANOTHER s[redacted] dealership ([redacted]) and I was exhausted of these s[redacted] VA dealerships. Paul talks a good game and has the gift of gab but it's all for show. He told me a lot of the young guys in the industry don't know how to sell cars and it's all in how you write it up etc. He pulled the Quest in for us to take a look at instead of us driving it first (should have been a red flag). Inside was clean but a seat lever was broken so seat couldn't fold down, inside lights did not work on mirrors. Test drove and the car was grumbling loud, we made it half a block and my uncle said to turn around because it sounded like the transmission or some major engine issue. Paul acted as if he didn't know anything was wrong with the Quest. At this point, I've driven an hour and a half in the rain, so instead of just heading back, we looked to see what else he had, He showed us a Chrysler Pacifica that was decent but rusty and a Mercury Mountaineer, which was the nicest one. Test drove it and liked it. Paul said he'd need to get MD inspection done and he guaranteed it and then it would be good to go. He would not move on getting the car MD inspected without down payment (next red flag). He made the case that it would be easier to get the inspection done, have tags and etc ready to go. Since I live so far away, it made no sense to travel twice. Once to give down payment and once to pick up vehicle so we decided on online transfer of down payment and he was to Fedex the contract on Saturday. We sent payment Friday. No vehicle contract came Saturday. I followed up and Paul said he forgot to mark Saturday delivery and it would get here Monday. Monday came, no contract and I inquired if car passed MD inspection. He said the Mountaineer failed and that he needed to replace a few things. Assured everything was a go and that car would we ready to go Tuesday after going through re-inspection and that I could just bring contract with me or he would do a new one when I came. No contract EVER came to our address after I had inquired several times, money had been transferred with no confirmation on if the truck had been re-inspected and passed. I wrote an email stating I'd be cancelling my purchase as things at this point didn't seem right. Paul was calling up until money was received then I suddenly started getting more emails. After I sent cancellation Tuesday night, I get an email from "Terry" the manager (Paul said he was the manager and part owner) stating that the truck had passed re-inspection, nothing had changed and they were ready for me to pick up on Wednesday. At this point I asked for proof of MD inspection to be scanned and sent as well as the contract to even see what was happening. I told them I am only purchasing if everything is legit. They sent a re-inspection notice with nothing on it except an addendum note that said it passed but no inspection certificate. Then they sent a contract that had a different price than the original $11500 Paul stated he was selling it for, in addition, he added a 2005 Hyundai Elantra which I did not own onto the paperwork, and said that the "banks like to see it" and that's why he added it, saying it would "help" me getter a better deal with the bank to which I did not understand because we have a 2001 Chevy Cavalier that could actually be traded in. I inquired about why the asking price was different, an explanation of a trade-in that wasn't mine and charge for GAP insurance fee (which in the beginning Paul bragged on how all these other dealerships charge these fees and they aren't needed or required and then he places the same fees on the contract). They also sent me two different contracts, one that had all details and one that had certain details. After I inquired about all of this, I got an email that stated "we have a 20 year reputation and are family owned and you seem uncomfortable, so we are just going to refund your deposit." This is a relief since I have no idea what kind of shady [redacted] they were trying to underwrite this Hyundai Elantra for, but glad my name was not attached to it. I waited on my initial refund to be returned via Paypal and after it had not been received, I contacted Paul regarding not receiving it. At this point he was dismissive and acted like "I'm not the manager, you'll have to talk to Terry and he won't be back until Tuesday, this after I told him we needed our refund as we actually found a legit vehicle to buy. He raised his voice at me and said he didn't want to deal with "this" anymore. I hung up and wrote an email to their company that I would make sure EVERY single car website knows NOT to buy a car from there. I've reported them to VA Dept of Consumer Affairs and The Revdex.com. Do yourself a favor and DO NOT buy or recommend anyone else buy from this dealership. I will also post the 2 different contracts they sent me just so potential customers see what I'm talking about on their contracts. Paul, Terry, whoever the manager or salespersons are, beware it's shady business going on, so if you're looking for folks who will lie or falsify documents, and not explain anything and just think you're going to go along with it because you've got bad credit and that you're desperate, then Leesburg is the way to go. Thank God I was saved from buying from this horrible dealership!

A disgrace, I am a healthy hard working American that pays monthly insurance premiums and always have paid my medical bills. I recently had to go in to have a kidney stone surgically removed, the doctor was great and the hospital was so so. My bills however were 54,598.98!! My insurance paid all but 2592.82 of that bill so I called to set up a payment plan and told then I would like to pay 100.00 a month towards my bills only to be told that they would still send it to collections because their policy says I have to pay the full amount off in 12 months. Including the doctor bill I have 3591.09 to pay off, that's a payment of 299.26 a month!!! I cant do that and because they wont work with me my credit will be drastically reduced..... Who can plan for illness? How can you financially stick it to people? I am paying you 100.00 a month but that is not acceptable? no wonder America is hurting so badly! How can you sleep MERCY.......

I recently purchased a boat from this place off of Craigslist that was supposed to be in running order. I traveled several hours for this boat and the owner assured me this boat ran the last time it was out. After I get it back to where I live I took it straight to the river and it did not pump water like it was supposed to. I called him and he told me that the only thing he could think that it could be was the thermostat, that it ran the last time it was out. ( come to find out there are no thermostats in this model motor) Upon further looking we realized the shoe on the bottom of the jet motor was on backwards. I called a certified dealer and took it to them for service. They told me that there was gasket material in with major blockage in the block and there was no way it ran previous to him selling it. The conclusion was that someone put a new impeller because it wasn't pumping water before it was sold and they didn't know what they were doing and put the gaskets in backwards so it caused even more blockage. After numerous emails (even ones with copies of the bills from the dealer) and phone calls with no reply I turn to this. He guaranteed that this was in running order and it wasn't. I understand when buying something as-is there could be issues. But I was guaranteed there was none! So there for he can't be trusted!!