Leesburg Motors

The vehicle is now financed per the General Manager, [redacted] We thought the customer was satisfied as of last week We have reached out to the customer and left a message todayWaiting to hear back from the customer

From: jk ***Date: Sat, May 23, at 4:AMSubject: Fw: Revdex.com complaint ID ***To: "***@myRevdex.com.org" Hello,In response to update I received from Revdex.com, I would like to let you know that I have not recevied any communication from the
company yet.thanks,*** ***

Our F&I Director resubmitted the cancellation on 1/20. As of now we are checking with our Central Accounting office on the status of the submission.It normally takes days once submitted but I will send update once we have the details on the submission

[A default letter is provided here which indicates your acceptance
of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
We are also waiting for a response to hear back about our credit situationCJ my cell number is ###-###-####Please let me know when you or Matt get that fixed or if you need to contact me regarding that
Regards,
*** ***

The vehicle is now financed per the General Manager, [redacted].  We thought the customer was satisfied as of last week.  We have reached out to the customer and left a message today. Waiting to hear back from the customer.

We are meeting with the customer on July 31st to try and help trade him out of the vehicle into another vehicle.

Carol C[redacted] reached out to [redacted] today 9/23 to apologize for the delay in response from the store and to see if there was anything that still needed to be done to resolve their concerns.They did get the information they needed from the bank and got the late payment charge resolved also and all is okay now.She apologized for the store and told him to let her know if there is anything else we can do to let her know.

See attachment.

Review: Two credit inquiries using my social security number were run by the company without my consent. One on March 11, 2012 and the other June 5, 2013. The result is the inquiries have negatively affected my credit score. I never inquired about a purchase of a vehicle from the company at any time. The company did not/does not have my written authorization to make these inquiries. My ex-husband works as one of their finance managers and used company resources and my social security number to make these inquiries without my written authorization or consent. I have reported the incident to Leesburg Toyota, Equifax, my bank and also filed a police report with the Leesburg Police but the company has not taken action to remove these unauthorized credit inquiries. If needed, I have a copy of my credit report I can provide to the Revdex.com. The police report number is [redacted] filed on 10/7/2013 with officer [redacted].Desired Settlement: To have the two invalid Leesburg Toyota credit inquiries removed from my credit report.

Business

Response:

Back in the early parts of October we had ask **. [redacted] to give us a letter stating that she did not authorize the report to be run through our company.

Her ex-husband works for our company and supposedly ran her credit with out her permission. We had told her if we get this letter stating that she did not authorize this to happen that we could have Equifax remove these from her credit report.

She emailed us back and said that she had contacted the police and also had filed a dispute directly with Equifax which she sent me a copy of. At that time she told me she felt there was nothing further that our company needed to do.

If we can get the letter from her stating that she did not authorize this then we are more than happy to help her to try and get this resolved.

Equifax requested the letter from us by her to get the process started. They would not do anything through us without this.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

I have repeatedly told the representatives of Leesburg Toyota that I never, at any time, authorized any of their employees to run my credit report. Never, at any time, have I signed an authorization form to allow any of their employees to run my credit report, for any reason, at any time. I have never, at any time, inquired about any vehicle from this store or any other location owned by AutoNation.

My contact with them started back in August 2013. At that time I contacted the Leesburg Toyota store directly and was treated horribly by the general manager, [redacted], so I asked him for his bosses name and number. He gave me the name [redacted] ###-###-#### and his assistant [redacted] ###-###-#### [redacted]. I immediately called and spoke with them. They asked me to provide to them via email a copy of my credit report proving that two inquiries had been run from their Leesburg Toyota location (copy of credit report attached); one in June 2012 and another March 2013.

After this conversation and back and forth email correspondence they had a gentleman call me from the Leesburg Toyota location from his cell phone and I did not respond to him because no one ever told me he was going to call me or even who is was. I never responded to this caller and instead emailed [redacted] inquiring who this person was and why he was calling. She replied he was a financial person at the Leesburg location and I would also have to go through the entire explanation again with him. I indicated to her that I had already provided enough information. This is when they asked me to put something in writing. I reiterated that my credit report along with no written record of my request or consent to run my credit report at their office should have been proof enough that a fraud had been committed.

I then wrote [redacted] an email indicating I was advised by council to submit a police report and as soon as I had the report information I would get back to her and that would be my statement in writing. I gave them the officer's name, phone number, and the report number but they still did not take action. The officer is [redacted] with the Leesburg Police ###-###-#### and the complaint number is [redacted].

Since they took no action I filed a complaint with the Revdex.com. They emailed me yesterday stating they saw I filed a complaint and again asked me for a written statement. I reiterated in an email that I never allowed anyone to run my credit report and that the email correspondence starting in August, my copy of my credit report, the police report, and the complaint I filed with the Revdex.com should now be sufficient documentation for them that I never consented for anyone from their company to run my credit report at any time and they can now contact the credit reporting agencies to have these inquiries removed immediately. A copy of this recent email correspondence between their office and me is also attached.

They have continuously tried to intimidate me into backing down because it was my ex-husband who ran the report and they claim nothing can be done because it was a domestic dispute. I have talked with several experts in the field of finance and financial law and they have assured me that it doesn't matter what the relationship is between the two parties, at no time can anyone run a credit report or background check for another person without their written consent. My ex-husband and I had no assets or children together and our divorce was a no-contest divorce.

I want the two inquiries to be remove from my credit report immediately.

Regards,

Business

Response:

We have been in contact with **. [redacted] to get the information we need to remove the credit inquiry and we are moving ahead with that process.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I applied online with my credit union, [redacted], for an auto loan. As part of the process I was asked to fill out a form as to what kind of vehicle I wanted to purchase, including listing all options. I was told dealerships who had the exact vehicle I wanted would contact me w/a price. I also went to [redacted] to get a quote for them buying my car and a "No-haggle" price on the vehicle I wanted to purchase. I was given a written no-haggle price of $28,448.00 inclusive of freight + $1250 tax, title, tags & fees for a total of $29698.00. I was then contacted by three dealerships responding to my application w/PFCU, including [redacted] of Leesburg Toyota, who said they had the exact model w/desired optons and they would match the [redacted] quote. I went into Leesburg Toyota as it was closer and since [redacted] said they would match [redacted] gave me two time options for scheduling an appt. to go in and meet w/him. I choose Monday, April 1st, and 5:30pm. When I arrived I was met by [redacted] who said [redacted] was double-booked, but he could help me. He showed me a RAV4 Ltd that had the features I wanted but also had other unwanted options bringing the MSRP to $32,274.00. I showed [redacted] the [redacted] written quote and he went into see [redacted] the Finance Manager. When he came back he had a price quote of $32,101.36. This included a Discount of $2,902.00; a freight charge of $840.00; Appearance Pkg of $399.00, tax and tag $1041.35, and a Documentation Fee of $449.00 for a total of $32,101.36. My mother was with me and ponted out to [redacted] that the [redacted] price of $28,448.00 included freight. [redacted] said their vehicle price of $32,274.00 included freight. My mother and I both asked if this was true why it was shown separately and added back in after the $2,902.00 discount. [redacted] said it was 'simple' we just didn't understand. My mother and I are both very well educated and throught we understood only too well. My mother suggested to [redacted] that the actual discount was $2062.00 once the second freight was subtracted out. At this point [redacted] went and got [redacted] who said they were not to sell me a car. He was rude and literally in our faces. Leesburg Toyota in no way met the [redacted] price as [redacted] they would to get me to come in, and they attempted to charge for freight both in the MSRP and then as an add on after the discount. Not only was it bait and switch, it was a shell game in the truest sense of the term.Desired Settlement: To sell me the vehicle I wanted and said they had in stock at the price point they promised.

Business

Response:

Dear All,
I am not a happy customer.
Here is my story. I, along with my elder brother, went to Auto Nation Toyota, Leesburg, Virginia on May 25, 2015 to buy a new car. We saw our desired vehicle, negotiated the price and bought 2015 Brand New Camry SE, with zero APR. We were happy that we are getting a good deal. The sales person was cooperative, run my credit and came back, saying that I am approved for zero APR.
We filled all the required documents, got the new car key and drove the car with us.
After two days, the finance department called me and asked for few documents, I send them all the documents. Then he asked me for my Permeant Residency Card (Green Card) or US Passport, which neither I have any. I showed them my current visa which is good till 2016 November. Also, told them that my work visa is in process and as soon as I got it in few months, I will send that to them.
The finance department said that they will not accept my current visa, so I will not get zero APR and now I have to pay 3.2 APR.
Then I got frustrated and ask them that why you are telling me now. This is something you (Leesburg Toyota) should have told me while I was purchasing the vehicle. Now it’s too late. The option they gave me was:
1) Return the vehicle
2) Pay everything upfront (Full amount of vehicle)
3) Pay the new APR (Approx.. $2000 more in 5 years, with this new APR)
Of course, the first two option will not going to work for me. So I ended up paying the APR, which will increase my monthly payments.
I am sure a lot of new/existing TOYOTA customers do not have US Passport OR Permeant Residency Card. So if they go to buy a vehicle with Zero APR from Toyota Dealer, they might end up with a situation like me.
Toyota dealers all over the US, please tell everything in advance to your customer in black and white, before you sell any vehicle to them including their residency status/ visa in the US. I am sure this will be of great help for customers.
AutoNation at Leesburg, Virginia, please contact me if you want to do something which will go in my favor.
Thanks,
A Frustrated Customer,
B[redacted]r Al* B[redacted]r_ali[redacted].com
7[redacted]

Review: My ex-husband who was an employee of the dealership in June 2012 ran my credit report through the company without my consent June 2012. When I previously submitted a complaint the company's attorney assured me that the inquiry would be removed from my credit report but it has not.Desired Settlement: Have the inquiry removed from all credit reports immediately.

Business

Response:

We submitted letters back in December of 2013 to all companies that the inquiries had been made. We received confirmation back from [redacted] that the inquiry had been removed from her report.

We need for [redacted] to provide us with which companies are still showing the inquiries so that we can address with those companies.

Please have her respond back with this information so that we can address immediately.

Thank you.

Consumer

Response:

Please have the fraudulent inquiry removed from my credit report. I never tried to purchase any vehicle from this company at any time. This is the inquiry that appears on my [redacted] report as of May 2014: LOUDOUN AUTOMOTIVE I via AUTONATION/LEESBURG TOYO [redacted], VA [redacted] ###-###-#### Requested On: 03/11/2013 Inquiry Type: Individual Permissible Purpose: CREDIT TRANSACTION

Review: We bought out Toyota Sienna 2013 Van from this dealership. Our finance manager was [redacted]. Apart from car, she managed to sell us extra stuff like toyota extra care, extended maintenance for car and tires etc. She convinced us that Toyota offers 60 days cancellation policy without any charges so It doesn't hurt to buy it now and later on we can cancel it, if we don't want to keep it.

After 2 days, I contacted [redacted] and requested the cancellation of extra care and extended maintenance plan etc. She sent me few forms which I signed and returned the same day.

It has been more then 3 months, and we have received any refund on our toyota finance account. We (I and my wife) have been calling her from past 3 months, and haven't heard back. We left numerous voicemails and nobody called back. In fact, I emailed her many times as well and she didn't bother to reply. As a last resort, my wife called dealership again and requested to talk to any other finance manager so we can get this resolved. No one from financing/sales ever picks up the phone. We left numerous voice mails to other people as well but no body called back.

Yesterday, I called the dealership again, and I explained the whole situation to operator who redirects the call. She said, [redacted] is in the office and should take my call but that didn't happen. I called again and told her that I need to speak with General Manager which she wasn't able to locate for me. Later on, she transfered me to the person who showed us the vehicle and asked me to talk to him. I explained the whole situation and he said that's not his job to resolve this. I should talk to [redacted] or her boss. He can't do anything in that matter.

So the overall experience is: this dealership just wants to sell the car and once you become a customer they really don't care about anything. How busy can they be that they can't reply to one email or reply to voicemails inorder to resolve a existing customer's issue. This is very disappointing and they should honor the refund policy that was promised to us.

I will never recommend this dealership to anyone. It's better to pay few hundred dollars extra to someone else who can honor their policies and commitments.Desired Settlement: Please refund our money back to our Toyota financing account.

Business

Response:

The cancellation of **. [redacted]'s warranty was done exactly 4 days after his purchase. The refund amount was credited to his Toyota Financial accound immediately after. I have talked with **. [redacted], since his filing of this complaint, and he has since verified with Toyota that the credit was made to his account. Thank You

General Manager

AutoNation Toyota/Scion Leesburg

###-###-####

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: I received an email from **. [redacted] today stating that not all the cancellation were processed. I received only $1885 credit towards my cancellation, however this is not even the full credit of the service that they cancelled. I should have gotten the $1910 credit for that cancellation. Additionally, today I emailed **. [redacted] the other cancellation forms that were not processed by dealership for some unknown reason. I sent those forms originally on April 18th to **. [redacted] who processed all my financial document at the dealership.

PS: I am also attaching all the forms and emails that I have received from **. [redacted]. You can clearly see that he emailed me the cancellation form (the only one that was processed) and it clearly states that amount as $1910.