Leesburg Transmission

AAMCO Transmission located at [redacted] Leesburg, VA [redacted]License #[redacted]The vehicle repair has not been completed.  The location has been unresponsive and not forthcoming with completion dates.  50+ days and counting the vehicle still is not ready

Over the past months, we have made every effort to satisfy this customer. When we performed the original service, I owned the Leesburg VA center. On December 31, 2014, I sold the center to another AAMCO dealer. The AAMCO warranty is nationwide so that should not have been an issue for Mr. [redacted]....

We offered to service his unit at our Manassas VA store but he refused based on convenience. When he arrived at the Leesburg store, they could not address his issue immediately - transmission service often takes 3-10 days - so apparently, he decided to have his vehicle serviced at a non AAMCO dealer which of course voids his warranty. Mr. [redacted] had been warned on prior occasions about this as a result of work he may have had done at County Transmission. Recently, [redacted] was informed by the Leesburg VA center that his warranty is void as a result of his actions and that no further work will be performed at any AAMCO shop without additional charges.In the future, please contact Terry B[redacted] at [redacted] for inquiries regarding the Leesburg VA AAMCO store.E M[redacted]

Review: I had the transmission in my [redacted] replaced 38,000 miles ago by this shop. Now it needs another transmission. It is outside warranty by 2,000 miles and the manager at this same shop tells me that I will receive no financial relief on the second transmission which will be used. Rubbish! NO transmission should crap out at 38,000 miles. The rebuilt transmission 38,000 miles ago was clearly not rebuilt properly. Adding insult to injury. I had the car towed on a Thursday (1/2) and they did not look at it and call me until the following Tuesday (1/7). The [redacted] has now been there two more weeks (19 days total) and I still do not have the car repaired and back to me. So my complaints are on two levels. First, I should not have to pay full bore to replace a transmission which in my view was not rebuilt properly the first go-around. Second, it is absolutely awful customer service that they have had my car going on three weeks. Where are my consumer rights on both counts?Desired Settlement: Some financial relief on the used transmission which I have been waiting for up to two weeks to have installed. This to replace a transmission with only 38,000 miles which this same shop installed.

Business

Response:

Customer's vehicle was repaired with a rebuilt transmission on 1/16/09 with a 3yr/36K mile warranty. Customer did not appear at our shop again until January 2014 at which time his vehicle was 2 years and 2,000 miles out of warranty. Customer was adamant that we replace his transmission under warranty which of course is unreasonable and we refused to do. Customer then alleged defects in parts and workmanship that clearly would have shown up in the first 90 days after his original repair in 2009. Between 2009 and 2014, customer never presented his vehicle for service or a warranty claim. A significant amount of time was lost in January while the customer argued for warranty coverage and/or financial relief. Eventually, the customer agreed to the installation of a used unit as a lower cost solution to his problem.

The customer's arguments with regard to parts quality, workmanship and service are without merit.

As a consequence, there will be no financial adjustments based on this complaint.

Our shop in [redacted] has been satisfactorily serving customers for almost 50 years. We are sorry that this customer doesn't feel that he had a good experience but the harsh reality is that all warranties expire at some point leaving the customer to deal with the cost. Units that are routinely maintained generally have a longer life and will perform well past the warranties expiration. In this case, we don't know what maintenance the customer was performing over the past five years.

Owner

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

**. [redacted] is not being factually accurate in saying that I demanded replacement under warranty. That the car was technically out of warranty was never under question.

As I had communicated to the service manager, I requested some kind of financial adjustment because that AAMCO had replaced the transmission before and a properly installed transmission should NEVER have to be replaced at 38,000 miles. I would ask **. [redacted] how he would react if he were to buy a new car and that transmission crapped out on him at 38,000 miles.

**. [redacted] also infers that I may not have been performing proper maintenance on the car. I had the transmission fluid replaced at 30,000 miles. His inference that improper maintenance may have caused the transmission to die at 38,000 miles is ludicrous.

Finally, **. [redacted] is incorrect in saying that I was the reason why the car was in the shop for so long. The staff at the [redacted] AAMCO took four days to even look at the car. Then it took them over two weeks the get the proper used transmission. I was calling the service manager almost every day to get an update on when my car might be ready.

**. [redacted] has made clear from his response that he will not help me with any of this expense I incurred. A little bit of consideration for the customer and the circumstances could have gone a long way but clearly **. [redacted] doesn't get it. Or worse, he doesn't care...

I will dissuade anyone and everyone from using the [redacted] AAMCO and the other stores which **. [redacted] owns. Any and every consumer website will hear about this.

Regards,

Business

Response:

Vehicle was out of warranty. Allegations of defective parts or workmanship are baseless. We tried to help this customer with a used transmission. There's nothingore yhat I can do or say

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

There is nothing more to be added regarding this matter. Hopefully, other consumers will read this exchange and draw the proper conclusion about not doing business with [redacted] Transmission and any of its shops.

Review: On friday March 29 th I have my 2002 town and country towed to Aamco to get an ignation cyclyner replaces. I was quoted a price of $89.00 for the part. When [redacted] the service manager went next door to get the part he came back to tell me the part was now $129.00. I proceeded to let him fix the part as the van was already on the tow truck enroute to the shop. ( Kind of a bait and switch) . When I went to pick up the van and got it home I noticed that the steering wheel did not lock. I went back on Monday and talked to [redacted] who at first denied that anything was wrong, then told me to make another appointment so he could look at the van. This past friday 4/12 I left the van with [redacted] and he is now claiming that Aamco did not break the locking mechanism and they refuse to do anything about itDesired Settlement: Fix the van correctly or refund my cost of the repair