Leeward Lath & Stucco

The leak in this home was caused by a water loss by a neighboring unit that was not a construction defectDespite a lack of cooperation from the homeowner, we conducted an investigation that included removing a small section of drywall and a cabinet toe kickPrior to initiating the investigation, we requested that the homeowner sign a authorization to proceed agreement that said in part, that once the investigation determined the source of the leak was not the responsibility of William Lyon Homes, that the homeowner would be responsible for the put-back of the areas that were removed for the investigationThe homeowner refused to sign the agreementWe proceeded with the investigation despite this lack of cooperationThe investigation did not conclude that the leak was caused by a construction defect where the builder would be responsibleWe have since offered to repair the drywall and cabinet pieces that we removed our Warranty Service Manager, dated 1-15-Our offer to repair the small area of drywall that we removed and install the cabinet toe kick still standsAll other repairs are the responsibility of the homeownerPerhaps an insurance claim should be made to the homeowners insurance companyRespectfully,William Lyon HomesWarranty Service

The homeowner has been offered a full reimbursement for the flooring

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below We did not cancel the appointment on 3-7- The technician [redacted] from [redacted] was let in and he even charged his tool at our home He first inspected the damaged areas on the panels He then discussed with his customer service rep on the phone about the damages They could not guarantee that the repair will meet our satisfaction [redacted] then left our home after o’clock because it was too late for him to start his work [redacted] did not get back to us afterwards Our upgraded panels were new before a [redacted] technician improperly removed them for color matching He should have used a joint knife rather than a screwdriver The only reason why we allowed this to happen was that the original panels would be replaced After a month, the panel was returned with dents and scratches William Lyon forced us to have [redacted] repair the damaged panels and put them back Based on the above, the only proper resolution and way forward is for William Lyon to completely remake and re-install two new panels that have the same size, stain, and color integrity of the original ones Anything short of this is unacceptable to us because the damages were caused by [redacted] ’s mishandling during the repair process Regards, [redacted] **

An appointment on 3-7-to make the corrections to the Master Bath Cabinet panels was cancelled by the homeownerWe are prepared to correct the issue and install the original cabinet panels with proper spacing and meet both industry standards as well as the standards that we demonstrate in our model homesWe remain prepared to complete the repairs when access is granted William Lyon Homes Warranty Service

The leak in this home was caused by a water loss by a neighboring unit that was not a construction defect. Despite a lack of cooperation from the homeowner, we conducted an investigation that included removing a small section of drywall and a cabinet toe kickPrior to initiating the
investigation, we requested that the homeowner sign a authorization to proceed agreement that said in part, that once the investigation determined the source of the leak was not the responsibility of William Lyon Homes, that the homeowner would be responsible for the put-back of the areas that were removed for the investigationThe homeowner refused to sign the agreementWe proceeded with the investigation despite this lack of cooperationThe investigation did not conclude that the leak was caused by a construction defect where the builder would be responsibleWe have since offered to repair the drywall and cabinet pieces that we removed our Warranty Service Manager, dated 1-15-Our offer to repair the small area of drywall that we removed and install the cabinet toe kick still standsAll other repairs are the responsibility of the homeownerPerhaps an insurance claim should be made to the homeowners insurance companyRespectfully,William Lyon HomesWarranty Service

We have contacted Mrand Mrs***

The current open Warranty items in the home all fall within the Fit and Finish 1st year warranty and the items will be completed within the guidelines of the warranty service processes as outlined in the Purchase and Sales agreement with the homeowner. We are currently working through the remaining...

open items and anticipate completion within the next few months, dependent upon access to the home.  William Lyon Homes Warranty Service.

The homeowner has been offered a full reimbursement for the flooring.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
We did not cancel the appointment on 3-7-2016.  The technician [redacted] from [redacted] was let in and he even charged his tool at our home.  He first inspected the damaged areas on the panels.  He then discussed with his customer service rep on the phone about the damages.  They could not guarantee that the repair will meet our satisfaction.  [redacted] then left our home after 5 o’clock because it was too late for him to start his work.  [redacted] did not get back to us afterwards.  Our upgraded panels were new before a [redacted] technician improperly removed them for color matching.  He should have used a joint knife rather than a screwdriver.  The only reason why we allowed this to happen was that the original panels would be replaced.  After a month, the panel was returned with dents and scratches.  William Lyon forced us to have [redacted] repair the damaged panels and put them back.  Based on the above, the only proper resolution and way forward is for William Lyon to completely remake and re-install two new panels that have the same size, stain, and color integrity of the original ones.  Anything short of this is unacceptable to us because the damages were caused by [redacted]’s mishandling during the repair process.
Regards,
[redacted]

An appointment on 3-7-2016 to make the corrections to the Master Bath Cabinet panels was cancelled by the homeowner. We are prepared to correct the issue and install the original cabinet panels with proper spacing and meet both industry standards as well as the standards that we demonstrate in our...

model homes. We remain prepared to complete the repairs when access is granted.  William Lyon Homes Warranty Service.