LeFever Mattson Property Management

Ms[redacted] we received your complaint for Woodland Oaks Apartments regarding exterior lighting concernsyou state that the lights are not coming on at a safe timeWe have a Maintenance Service Reporting that all our Residents have access toWe stand by our system of reporting issues, and all requestsAs well as you are aware since I receive e-mails from you to such requests and other services we have providedI also want to inform you that we do a weekly check of lighting.Thank you for your concernOur continued efforts are always for great service to our Community of Woodland OaksBest Regards, [redacted] Community Director

I applied for an apartment on the website that is advertising one priceI put in my application and was looking forward to the move in date but days after I was approved and paid $for the feeThe manager states that although it says online it's available it won't be it'll be available days later and since the rates change daily that I'll have to pay more since it changes daily I would have never put in an application if that were the case I showed him the online advertisement and he proceeded to tell me well it's not my problem it's systematicI stayed that's advertisement and he said in a senseThis company is advertising different rates but when you apply and ding your credit they change up the rent on you and give you a bogus excuse as to why...I drove by the unit I applied for and it looked fine but I know they're holding it so that I'll be charged more...the neighbor states she's paying which is almost more than the advertised price online I took pi

In regards to notice given regarding unauthorized items on balcony deckIt was a safety issue concern, the additional weight of a Work Out Weight Bench and Weights possibly an additional 400-lbsonto balcony deckWe apologize for any misunderstanding that you felt you were singled outWe treat all equally and fairly in our Community PoliciesWe appreciate your concern and any questions you may have feel free to contact usThank you, [redacted] Community Director

I applied for an apartment on the website that is advertising one priceI put in my application and was looking forward to the move in date but days after I was approved and paid $for the feeThe manager states that although it says online it's available it won't be it'll be available days later and since the rates change daily that I'll have to pay more since it changes daily I would have never put in an application if that were the case I showed him the online advertisement and he proceeded to tell me well it's not my problem it's systematicI stayed that's advertisement and he said in a senseThis company is advertising different rates but when you apply and ding your credit they change up the rent on you and give you a bogus excuse as to why...I drove by the unit I applied for and it looked fine but I know they're holding it so that I'll be charged more...the neighbor states she's paying which is almost more than the advertised price online I took pi

I am rejecting this response because: I have written documentation as to what dates and what times this property has been dark and it is hazardous From 8/25/to 9/4/2015, the building I live in was dark until 8:p.m., almost minutes after all other lights came on at this property If you are doing weekly checks, why was this darkness not noted and addressed? Lights for my building were adjusted after contacting the City of Woodland on 9/4/ In addition, the power outage of 8/2/thru 8/3/left this property pitch black on the evening of 8/3/ My aim is to please have you keep this property safe for not only myself but other residents I can understand calling in a dead light bulb, but when the issue is the timers and electrical power outages, management is the one to stay on top of this

I have lived in my apartment with my roommate since 4/29/and we have had nothing but problems with this place, there are cockroaches, black mold and other issues going on with my apartmentWe have called the landlord with the issues and they never get back to usWe have also had to call the cops twice because there are bums and drug addicts who hang out in our parking lot by our apartment

I am rejecting this response because: I have called and left messages several times regarding the black mold and the roaches and none of the staff will ever get back to me. When I call the office no one answers and then when I go done there the office is closed early at 5:30. [redacted] is very rude and unfriendly to the residents. You are going to lose alot of tenants and potiental tentants because of this.

Ms.[redacted] we received your complaint for Woodland Oaks Apartments regarding exterior lighting concerns. you state that the lights are not coming on at a safe time. We have a Maintenance Service Reporting that all our Residents have access to. We stand by our system of reporting issues, and all...

requests. As well as you are aware since I receive e-mails from you to such requests and other services we have provided. I also want to inform you that we do a weekly check of lighting.Thank you for your concern. Our continued efforts are always for great service to our Community of Woodland Oaks. Best Regards, [redacted] Community Director

We apologize that we have not met your expectations with regard to leasing at one of our apartment communities.  We apologize that the unit you had attempted to rent was not available on the date indicated on our online leasing portal.  Our management  system anticipates unit...

availability date, however, physical constraints sometimes require adjustment of the availability date. Our apartment units are priced utilizing an automated revenue management application and pricing is subject to daily change.  This is much the same as airline or hotel pricing.   Our local community directors have no access to alter the pricing that is presented for the day.   The price on a unit is locked based on submission of a rental application and payment of the application fee.  The unit availability screen on the online leasing portal states that pricing is subject to change.  You can also see on that page how pricing is impacted by your selected movein date and length of lease. Our records indicate you submitted an online inquiry on 10/22/17.  You submitted an application and the application fee was paid online on 10/27/17.  The price committed for the unit was $1,124 per month.  Upon approval of your application it was determined that the unit would not be available until 7 days later due to time constraints to complete some of the unit make ready repairs necessary.   When the community director changed the movein date the pricing for the unit changed to the rate of that day of $1,146.   This change was not at your request and should not have resulted in any change in the monthly rent quoted.  The system does change the rate but a request must be submitted to adjust the rent to the lower of the rate that day or the rate originally committed.  It does not sound like the community director effectively communicated this.  For that we apologize.  Subsequent to your conversation with our community director he contacted his supervisor and communicated the facts of the situation and she adjusted the pricing on the unit back to the $1,124.   The community director then reached back out to you to communicate that the rent would be as originally committed but that the unit would still not be available until the 7 days later date.  The community director indicated he believed it was your mother that answered his call and was the one to whom he communicated. It is at this point that I believe you canceled your application.    As to pricing differences between units, they can fluctuate considerably.  Pricing is based on a number of factors including but not limited to length of lease, current availability, pricing trends in the area, and length of time between leasing and desired occupancy.  As communicated above our online leasing portal shows, when there is an available unit, how pricing is effected by move in date and length of lease. I do apologize that we did not meet your expectations through the leasing process and would be glad to refund you the application fee that you paid.   Please contact our Regional Property Manager for the community where you applied, [redacted], at [redacted] and she will work with you on the refund of your application fee. If you have other concerns or questions please do not hesitate to reach out to me, [redacted], at [redacted] or you can reach me at our Corporate office at [redacted] ext. [redacted]. Regards [redacted]Asset Manager

We apologize that we have failed to meet your expectations.   I will specifically address the concerns you have voiced but would be glad to personally discuss your concerns at your convenience.   You can reach me at [redacted].  I do see in our system that you did...

take possession of your unit on April 29, 2016 under an agreement between Sterling Pointe Apartments, yourself, [redacted] and [redacted], who funded the move in costs plus rent through, June 30, 2016.   Pest Issues - We have record that you reported an issue with roaches and flees.  On May 17th your unit was examined and treated by our pest control company and we were notified by them that there was no sign of roaches.  We also have record on July 11th that Amber communicated with the community staff her desire to have the exterior of the unit treated for spiders.   Staff member [redacted] communicated that the building exteriors were under a pest management contract.  The notes on the conversation do not sound like Amber was satisfied with the communication.   The week of July 18th we received notice from Amber that there was an issue with roaches.   On August 1st Amber came to the community office to cancel the August 2nd scheduled pest treatment.   Amber was asked to put the cancelation in writing and on August 2nd we received an email from [redacted] on the issue.  The communication indicated that you would be treating yourself and withholding rent for the cost.  Your complaint with the Revdex.com was the first record we have of any mold/mildew issue.   On July 28th a notice was provided that we would be dispatching a maintenance technician to your unit.   The maintenance technician, however, was not scheduled and we have not record that the inspection took place.   We are posting a new notice, today, August 5, 2016 for an inspection of the mold/mildew issue for Monday, August 8th.   If there will be an issue for our staff gaining access for this inspection please reach out to me as soon as possible.  It is our desire to address any and all maintenance concerns that you have.   Again, my contact information is: [redacted]

Rental Histories are based on the questionnaire that are sent in per applicants request and authorization. We do not make false statements and only base our answers on facts (ledger and memos on file) . Resident was not charged for carpet cleaning nor replacement even though the carpet was alright...

when they moved in according to the walk through inspection. Ms. [redacted] was however. charged 4 hours of cleaning due to the condition of the unit when they left. There was a confusion on her notice dates but she will be refunded $181.45 and we sincerely apologize for the error on our part.

Ms.[redacted] we received your complaint for Woodland Oaks Apartments regarding exterior lighting concerns. you state that the lights are not coming on at a safe time. We have a Maintenance Service Reporting that all our Residents have access to. We stand by our system of reporting issues, and all requests. As well as you are aware since I receive e-mails from you to such requests and other services we have provided. I also want to inform you that we do a weekly check of lighting.Thank you for your concern. Our continued efforts are always for great service to our Community of Woodland Oaks. Best Regards, [redacted] Community Director

In regards to notice given regarding unauthorized items on balcony deck. It was a safety issue concern, the additional weight of a Work Out Weight Bench and Weights possibly an additional 400-500 lbs. onto balcony deck. We apologize for any misunderstanding that you felt you were singled out. We...

treat all equally and fairly in our Community Policies. We appreciate your concern and any questions you may have feel free to contact us. Thank you, [redacted] Community Director

Review: I have lived in my apartment with my roommate since 4/29/16 and we have had nothing but problems with this place, there are cockroaches, black mold and other issues going on with my apartment. We have called the landlord with the issues and they never get back to us. We have also had to call the cops twice because there are bums and drug addicts who hang out in our parking lot by our apartment.Desired Settlement: I would like my deposit and what I have paid in rent back so that I may find a healthier place to live.

Business

Response:

We apologize that we have failed to meet your expectations. I will specifically address the concerns you have voiced but would be glad to personally discuss your concerns at your convenience. You can reach me at [redacted]. I do see in our system that you did take possession of your unit on April 29, 2016 under an agreement between Sterling Pointe Apartments, yourself, [redacted] and [redacted], who funded the move in costs plus rent through, June 30, 2016. Pest Issues - We have record that you reported an issue with roaches and flees. On May 17th your unit was examined and treated by our pest control company and we were notified by them that there was no sign of roaches. We also have record on July 11th that Amber communicated with the community staff her desire to have the exterior of the unit treated for spiders. Staff member [redacted] communicated that the building exteriors were under a pest management contract. The notes on the conversation do not sound like Amber was satisfied with the communication. The week of July 18th we received notice from Amber that there was an issue with roaches. On August 1st Amber came to the community office to cancel the August 2nd scheduled pest treatment. Amber was asked to put the cancelation in writing and on August 2nd we received an email from [redacted] on the issue. The communication indicated that you would be treating yourself and withholding rent for the cost. Your complaint with the Revdex.com was the first record we have of any mold/mildew issue. On July 28th a notice was provided that we would be dispatching a maintenance technician to your unit. The maintenance technician, however, was not scheduled and we have not record that the inspection took place. We are posting a new notice, today, August 5, 2016 for an inspection of the mold/mildew issue for Monday, August 8th. If there will be an issue for our staff gaining access for this inspection please reach out to me as soon as possible. It is our desire to address any and all maintenance concerns that you have. Again, my contact information is: [redacted]

Consumer

Response:

I am rejecting this response because: I have called and left messages several times regarding the black mold and the roaches and none of the staff will ever get back to me. When I call the office no one answers and then when I go done there the office is closed early at 5:30. [redacted] is very rude and unfriendly to the residents. You are going to lose alot of tenants and potiental tentants because of this.

Review: I rent property from Lefever Mattson Management in [redacted]. One day I noticed there was a water leak coming from the upstairs apartment and into my unit downstairs. The leak had been going on for so long the drywall weakened and cracked. When the wall came open I noticed there was mold behind the wall. The mold was in the wall down to the floor which means there has to be more leading up to the second floor. I am well aware that mold in a residence is a health and safety hazard for me as well as the children I provide for here. Mold Timeline:Tuesday April 8I first informed maintenance with a phone call that there was mold present in my apartment and that I am concerned about the health of not only myself but my niece 5, and nephew 13, as well. I was told an order for repair would be placed that day. Noone came. That Friday, after personally asking a maintenance repairman for help he came, went upstairs stopped the leak but did not address the water in my carpet and walls nor did he even look at the mold. On Saturday April 12 I told management about the mold and did not receive a repairman visit. Monday April 14 I told the apartment complex supervisor what was going on and was told I would receive help "immediately." Noone came. When maintenance finally showed up on Wednesday April 16 I overheard a maintenance worker at my door on the phone saying I have to help this "expletive" with something before he hung up. The next day I received a notice on my door saying that I have pets that are a breach of my lease and will face fines. This was obvious retaliation for me asking the owners of this rental property to do their job, knowing they had been well aware of my pets since I have lived here for four years and was never given a notice about them. I told Lefever Mattson I have a health and Safety concern and it was never addressed. To this day I still have mold in my apartment. I can be reached at ###-###-####. I also have photos of the mold.Desired Settlement: I would like a $900 credit or refund for the month I was here and was not helped by maintenance. I would like the wall that is coming apart with mold behind it replaced and the mold removed. I am a man of GOD, a deacon, I am not contacting you guys to be vindictive or vengeful. I truly feel I was done a disservice. Thank you.

Business

Response:

In response to Mr. [redacted]'s complaint, our maintenance staff inspected his apartment on 4/9 immediately upon notification that there was a leak from upstairs. The leak was found to be the result of the apartment above him vacating and the prior residents not completely shutting off the faucet to the washing machine. Water was immediately shut off, repairs were made and no evidence of remaining moisture or mold was observed. After the repair was made, Mr. [redacted] expressed that he was concerned that there could be moisture and/or mold in the walls. In-turn, we hired a licensed contractor to inspect for moisture and mold. Using a moisture meter, there was no evidence of moisture found in the walls. Additionally, our maintenance technicians removed the wall in the laundry room where Mr. [redacted] expressed concern. There was absolutely no evidence of mold or any remaining moisture found. The area of drywall in which Mr. [redacted] refers to as “weakened and cracked” is where the wall meets the ceiling inside the laundry room, and is in a completely different location than where the leak was. When inspected by our maintenance supervisor, it was discovered that the “cracked” section was nothing more than drywall tape that had simply loosened due to 30 plus years of age. The area along the crack in which Mr. [redacted] thought to be “mold” was rather dirt. To satisfy Mr. [redacted], this area was also repaired, and no evidence of moisture or mold was found here either. Based on the facts of our findings, as there is no evidence of moisture or mold in Mr. [redacted]’s apartment, we will not agree to Mr. [redacted]’s request for compensation of rent. If you have any additional questions or concerns, please do not hesitate to contact me or [redacted] at [redacted]. Thank you,

Consumer

Response:

I am rejecting this response because:

Review: I believe you are the owner of Woodland Oaks Apartment and need to be aware of a dire safety issue with lighting. There is negligence in resetting light timers when the season is changing; most especially for my building where I have to climb a staircase. In addition, timers on the entire property are ignored after power outages, and the entire property remains dark. It gets dark at 7:53 p.m. now, but soon it will be at 7:00 p.m. until finally it hits 5:00 p.m. From 8/25/15 to 9/4/2015 my building had no lights due to timers not being kept up. All other times were set at 7:40 p.m. during twilight. I notified Code Compliance for the city of Woodland because my communication to Woodland Oaks Apts has not been taken to heart. I have consistently called both your emergency number as well as management here concerning dark property...darkness since 2012 and have documented the calls. Prior to this last incident, the entire property went dark after the power outage of 8/2 - 8/3/2015, even after power was restored. The power has gone out multiple times in 2015 alone. A most welcomed break to my calls was in 2014 when Dan was on the property. His continued concern regarding lighting is commendable. He is missed very much. It is management's responsibility to stay abreast of the lighting issue, not the residents' responsibility to repeatedly call in darkness. This property needs to be kept safe for all who reside here. You should also be aware that I fell on your dark staircase and suffered physical injury, noted in my medical file and will be seeking counsel.Desired Settlement: Speak with onsite manager regarding this issue. Staircases are hazardous when there is no lighting.Someone should walk the property at twilight to address lighting issues.Stay on top of resetting timers, when it gets darker and darker.Take the initiative to address lighting ASAP after power outages.Make this property a "Safe" place to live before someone else gets hurt.I want communication back that you will handle this.

Business

Response:

Ms.[redacted] we received your complaint for Woodland Oaks Apartments regarding exterior lighting concerns. you state that the lights are not coming on at a safe time. We have a Maintenance Service Reporting that all our Residents have access to. We stand by our system of reporting issues, and all requests. As well as you are aware since I receive e-mails from you to such requests and other services we have provided. I also want to inform you that we do a weekly check of lighting.Thank you for your concern. Our continued efforts are always for great service to our Community of Woodland Oaks. Best Regards, [redacted] Community Director

Business

Response:

Ms.[redacted] we received your complaint for Woodland Oaks Apartments regarding exterior lighting concerns. you state that the lights are not coming on at a safe time. We have a Maintenance Service Reporting that all our Residents have access to. We stand by our system of reporting issues, and all requests. As well as you are aware since I receive e-mails from you to such requests and other services we have provided. I also want to inform you that we do a weekly check of lighting.Thank you for your concern. Our continued efforts are always for great service to our Community of Woodland Oaks. Best Regards, [redacted] Community Director

Consumer

Response:

I am rejecting this response because: I have written documentation as to what dates and what times this property has been dark and it is hazardous. From 8/25/2015 to 9/4/2015, the building I live in was dark until 8:13 p.m., almost 40 minutes after all other lights came on at this property. If you are doing weekly checks, why was this darkness not noted and addressed? Lights for my building were adjusted after contacting the City of Woodland on 9/4/2015. In addition, the power outage of 8/2/2015 thru 8/3/2015 left this property pitch black on the evening of 8/3/2015. My aim is to please have you keep this property safe for not only myself but other residents. I can understand calling in a dead light bulb, but when the issue is the timers and electrical power outages, management is the one to stay on top of this.

Consumer

Response:

I am rejecting this response because: I have written documentation as to what dates and what times this property has been dark and it is hazardous. From 8/25/2015 to 9/4/2015, the building I live in was dark until 8:13 p.m., almost 40 minutes after all other lights came on at this property. If you are doing weekly checks, why was this darkness not noted and addressed? Lights for my building were adjusted after contacting the City of Woodland on 9/4/2015. In addition, the power outage of 8/2/2015 thru 8/3/2015 left this property pitch black on the evening of 8/3/2015. My aim is to please have you keep this property safe for not only myself but other residents. I can understand calling in a dead light bulb, but when the issue is the timers and electrical power outages, management is the one to stay on top of this.

Review: Complaint slander and false representation on renters history. Bogus charges my history is good I paid rent six yrs. On time the bath room ceiling leaked every year the works who came to repair my unit got my carpets dirty with there boots or shoes. New management started in June 2015 I moved July 5015 gave a 30 day notice, cleaned and repaired everything [redacted] asked me to do. I have a heart condition. So I didn't get my deposit back. And they won't give me a good referral to my future landlord. Why? I'm a good person I work for Doctors as a Ncma and for sac. County IHSS my job is to clean sterilize decontaminate all dirt I see. [redacted] lied to me about cleaning the carpet for me he set me up and should be held accountable for a improper final walk threw and billing for damages I did not do. He has made criminal slander towards my name in referrals of business.Desired Settlement: I would like a normal good referral and no bogus charges for carpet after 6 years of normal ware and tare. According to tenant laws in California.

Business

Response:

Rental Histories are based on the questionnaire that are sent in per applicants request and authorization. We do not make false statements and only base our answers on facts (ledger and memos on file) . Resident was not charged for carpet cleaning nor replacement even though the carpet was alright when they moved in according to the walk through inspection. Ms. [redacted] was however. charged 4 hours of cleaning due to the condition of the unit when they left. There was a confusion on her notice dates but she will be refunded $181.45 and we sincerely apologize for the error on our part.

Review: To whom this may concern,

I, [redacted] and [redacted], were previous renters at Spring Glenn Apartments in Vacaville, CA, from 6/15/13 through 12/31/13 when our 6 month lease was up. We were the ideal residents, never late on rent, never noisy, never was one complain ever made on us and was completely respectful the entire 6 months. Never the less we did have some concerns, noisy neighbors and maintenance problems which we made the managers and staff well aware. Early November, we discussed with the manager about breaking our lease a month early since we weren't happy where we were placed and no option of moving to another unit was accepted. She then stated that to break the lease there would be a written 30 days notice sent to corporate so they could make the decision and an extra month pay required. She only stated the 30 day notice when speaking about breaking the lease agreement never did she tell us it was going to be needed even if we fulfill our 6 month agreement. Knowing we only had one month left, it would make no sense to do all that so we let it go while telling them and verbally saying we are out by 12/31/2013. If [redacted] and I were aware of the written agreement requirement, I would have had no problem at all writing a letter and making sure no problems happen while ending our lease. As I went in to the office 12/31/2013 to hand over the keys, I was informed that there needed to be a written letter of 30 day notice and we will need to pay an extra month rent. I thought to myself, "so I didn't need to rush and move out all by myself?". The news was all a little too late I might add. I obviously was confused, the manager came storming in and said she told me about this requirement. I was in and out of the office talking to the manager my last month there making sure everything was set for our departure. At any of those times she could have been so kind to "remind" me (overall tell me) about the 30 days notice. As much as residents need to fulfill and follow the requirements, I feel that the management does also. If residents have to mail out a written 30 days notice then wouldn't it be fair and a great act as a manager to send out a written reminder to the resident that their lease is ending soon? For example, "Your lease is ending in a month, we would love for you to sign another lease and stay as our resident but if not, here's is what you need to do, 1.) give a written 30 days notice 2.) be all moved out by _______. Thank you!" That's all it takes to make sure all residents are aware and reminded of the requirements. People have millions of things they're thinking about, a common courtesy act of the managers could have solved and helped us extremely by just giving us a heads up. Our written 30 day notice would have been in their hands immediately. Now we were told we will pay a extra month because of this confusion.Desired Settlement: So I ask that you please not penalize us with a full month rent. We want to be able to speak good about the Spring Glenn complex but at this moment it is very hard to. We have completed every step and requirements with no problems so we ask for the LeFever Mattson Property Management to please understand our circumstances and not charge us the extra rent of $995.00. Thank you for taking the time to read this, I will be looking forward to hearing from you soon.

Business

Response:

I would like to take this opportunity to address the complaints in file order

received.

1) I absolutely agree that the [redacted] household were indeed

ideal residents for all the reasons stated.

2) The statement regarding "maintenance problems", records

indicate that during their tenancy, we received one request for

maintenance (order #[redacted]) on June 14, 2013, The work request was

completed on the same day.

3) The conversation referenced in early November states that part of the

conversation was a request by the residents to be transferred and their

request was not accepted. In actuality this was a part of the

conversation but another unit meeting their requirements was not

available at that time.

4) Regarding the lease break. I have included copies of the lease. Please

note that section 4 refers to tile written thirty (30) day notice

requirement. I have also included the standard form lease break

requirement. The statement made that the notice would be sent to

corporate to make a decision is not fact. That has never been a

requirement of 30day notices.

I see no reason to address any other complaints listed in this notice. The fact is that on 12/31/2013 the move out report was processed and the only charges that were incurred by the resident were for cleaning, carpet cleaning and paint, all of which I am able to provide receipts for. They were not charged the addition month as their lease had expired and the decision was to waive that charge see move out statement.

Should you have any additional questions, or need clarification on any

of the above, do not hesitate to contact me.

Marsha Padilla

Community Director

Review: We were issued notice by Woodland Oaks Apartments to rid our small deck of a weight bench which my husband uses to exercise daily. The only reason managment could see that we had a weight bench was because our deck has a small wooden fence around it versus, a 6 foot wooden fence. If you come up to the 2nd level, it can be seen. Other yards and decks are not visible to management. There is inconsistency in only addressing my unit. Other units have old sofas, trash, clothes lines, car tires, and other junk which is only visible to residents who live on the 2nd level. The manager's unit also has junk outside, which is unsightly. It is the inconsistency of rule enforcement that I am debating with Woodland Oaks Apartments. We feel singled out.Desired Settlement: Management should enforce any given rule across the board and issue all residents notice of inspection of their yards, and issue notices to all residents who are collecting personal property in their yards or decks. I have pictures of the yards and decks of my surrounding neighbors and others. If you need to contact me please do not hesitate and call me at [redacted]. Resolution is that I want management to enforce the rules around the premises.

Business

Response:

In regards to notice given regarding unauthorized items on balcony deck. It was a safety issue concern, the additional weight of a Work Out Weight Bench and Weights possibly an additional 400-500 lbs. onto balcony deck. We apologize for any misunderstanding that you felt you were singled out. We treat all equally and fairly in our Community Policies. We appreciate your concern and any questions you may have feel free to contact us. Thank you, [redacted] Community Director

I called this horrible company thinking they had common sense and were pleasant with people seeing how they deal with people all the time. [redacted] IS EVIL AND very condescending! She act like she was going to help me and instead she called the company throwing shade on my file telling them things about me, for a mistake they made at my move out! My move out lease had one amount that myself, husband and a leasing agent signed name [redacted] but they tried to bill me with a totally different amount! I never EVER RECEIVED ANY LEGER STATING ANY CLEANING CHARGES OR ANYTHING! They claimed they mailed the papers to a address that was wrong in which I called 3 days later to give MY NEW ADDRESS TO ANOTHER RUDE MANAGER NAMED [redacted]. AND STILL NO ITEMIZED LIST! Until 2weeks ago from someone else in the office named [redacted]. I will never ever rent from a place that I know this property management company is apart of! I will never recommend anyone to them! I called [redacted] manager [redacted] to tell him how she was with me on the phone and he had the nerve to have another employe [redacted] call me telling me about an issue I didn't even tell him I had! It makes sense why [redacted] is the way she is because look who the boss is! THEY ARE NOT PROFESSIONAL AT ALL! I really hope I can find the CEO email I will not stop with this I want the CEO to know what type of employees he has.