Initial Business Response /* (1000, 11, 2016/12/05) */
RE: Case # XXXXXXXX
Dear Ms***
We are in receipt of the above case and thoroughly investigated the account
We are waiving the *** co-pay we billed*** *** for date of service 3/9/from Hammond clinic Immediate
CareHer son, *** was seen on that dateDuring this time period, there was a billing update that resulted in an increased patient responsibilityFor date of service 3/9/16, the Immediate Care staff did not provide this update information to Mrs*** via conversation or signage explaining the increased fee
Since 4/1/16, the office has signage posted at the clinic and staff has been educated to communicate the increased fee to their patients
Thank you for your patience with our responseIf you need any further assistance, please do not hesitate to contact me
Sincerely,
*** ***
Customer Service Manager Frandsen Alliance
Tel # (XXX) XXX-XXXX
Initial Consumer Rebuttal /* (2000, 13, 2016/12/05) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 11, 2016/12/05) */
RE: Case # XXXXXXXX
Dear Ms***
We are in receipt of the above case and thoroughly investigated the account
We are waiving the *** co-pay we billed*** *** for date of service 3/9/from Hammond clinic Immediate
CareHer son, *** was seen on that dateDuring this time period, there was a billing update that resulted in an increased patient responsibilityFor date of service 3/9/16, the Immediate Care staff did not provide this update information to Mrs*** via conversation or signage explaining the increased fee
Since 4/1/16, the office has signage posted at the clinic and staff has been educated to communicate the increased fee to their patients
Thank you for your patience with our responseIf you need any further assistance, please do not hesitate to contact me
Sincerely,
*** ***
Customer Service Manager Frandsen Alliance
Tel # (XXX) XXX-XXXX
Initial Consumer Rebuttal /* (2000, 13, 2016/12/05) */
(The consumer indicated he/she ACCEPTED the response from the business.)