Legacy Apartments at Dove Mountain Reviews (%countItem)
Legacy Apartments at Dove Mountain Rating
Address: 12100 N Mountain Center, Marana, Arizona, United States, 85658
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I have been here going on 2 years. Never a day late with rent. Been a good tenant. They've had 4 new managers in that time and this latest one, ***, has a horrible attitude and apparently minimal customer service training. I have complained a bit lately due to them not being in the office during stated business hours (they list Sunday on their door but they're never there). The new person is never returning phone calls. I've gotten 2 email responses after dozens of calls asking where my boxes are. She had them in the office for a week and I was never notified. I called today to inform of a flood on my floor and counter because of the dishwasher and left the message (again) to not have anyone come in until I'm there. She disregarded that. Had the maintenance guy go in. He sent her a photo of my "dirty dishes" and she then told me she will "not be renewing your lease because you're so unhappy here." I told her she was being mean to me to say that and she retorted "no - you're being mean to me. " As a professional therapist, I am amazed at how little communication skills she has to be in her position. She is rude and now threatening me with eviction only because I "am so unhappy here". No. The better answer would've been: let's talk and see what we can do to make things right. She's a horrible "manager" and now evicting me because I complained? They weren't there on Saturday either and she claims they posted a note. They did not. She claims they are "loved" by so many people on the internet. Well, that has nothing to do with evicting me because I'm so "unhappy". I am contacting the property management company as well, but she shouldn't have the right to evict me because I'm complaining that we're getting poor service.
On Monday 3/17/20 at about 10:30 am, *** came banging on our officedoor. Our office was temporarily closed due to a training webinar that our officestaff was attending in which was stated on the posting of the office door. Due tothe continuous banging, my Assitant Manager Veronica opened the door to let herknow that we would be opened within the hour, just as the notice on the doorreflected. Ms. abruptly stated that she did not care and that she was notleaving until she got her packages from the office. Veronica apologized andoffered to gather them for her. Ms. was very upset and was aggressivelycomplaining about the office being closed that previous Saturday. As Veronicawas gathering her packages, she apologized once again and began explaining toher that we had a very unexpected issue come up our Leasing Agent who had afamily emergency on Saturday therefore the office remained closed that morning.Veronica continued to explain that once the office had been notified of this,another representitive had been called out to post a notice that the office would beclosed until resuming business hours on the next business day And apologizedonce again for the inconvenience. Ms. then continued to complainknowing at this time that we were still in an active training session. Veronica hadgiven Ms. her packages so I then stepped out to allow Veronica to getback to her training and let Ms. know that we needed to continue with thetraining but she refused to leave the office until she finished complaining about herdishwasher. She then stated it was flooding everywhere but she did not givepermission to enter. I explained to her that we would have maintenance go in tocheck it asap. After maint arrived at the apt to address her work order, She wasthen upset that Maintenance had sent me a picture of the dishwasher full of disheswith food on them and I informed her that Maintenance stated that this was thereason it had clogged due to the excess food. I suggested to her that movingforward, I would recommend rinsing her dishes before putting them into thedishwasher because it could damage to the motor, which is what happened,resulting in flooding due to the excessive food. She wasn't welcoming or receptiveto the suggestion and continued to complain about how unhappy she had beennot only with previous management but now with current management. I told herthat I was sorry she felt that way and that our staff has worked hard to resolve anyof her complaints and concerns. I notified her of her options at the end of herlease, one option for her to not renew her lease if she was thoroughly unhappyhere. She stated that I was being mean to her by saying that and she was beingaggressive. She then left the office upset saying that she would be calling herattorney.
she informed my Assistant Manager on Friday 3/13/20 when she came in to pickup a package to the office that she was moving and that she had found a house,but she did not provide a 60 day notice to vacate the office that is required. Herlease expires 4/30/2020 and we have yet to receive proper written notice to vacateper the landlord tenant act.
First, *** is lying plenty in this response. I was not -and have PROOF I was not- at her office at 10:30, but at 12:20 as I was in a company training until about 11:45 in Tucson, which can be verified As I indicated, I did see the paper clock on the door and stated that in my complaint. It said they would return at 12:30. I had a cup of coffee and turned on the tv to wait in the lounge -as I'm SURE their cameras would show. I did not continue to BANG on the door. When she opened the door at the appointed time, I did ask for my boxes and I did note that I was upset because they had continously not responded to my voice messages/emails but then suddenly stated maintenance was on its way without permission and when I tried to tell them I did not give authorization, they wouldn't answer emails or phone just minutes later, which made no sense. In any case, I specifically said the water had NOT flooded the place but had gone on the floor and so was not an emergency at which time *** was extremely rude and unprofessional to me and yelled "Well, I've got pictures. He sent me pictures that you keep a dirty dishwasher. (she didn't show me the photos) but went to complain that I didn't "clean right" - which is an INCITEFUL statement. She could have stated the importance of washing dishes prior to putting them in a dishwasher in a much friendlier more professional way, but she didn't, instead telling me I spoke "rude" to her! SHE'S the manager! SHE should know how to talk to the public. SHE chose to not speak professionally to me. She lied about a note being on the door the previous Saturday = how would she know? Was she there? Several of us tenants were and they were angry that no one was there. There was a former employee who had just quit and he saw (he lives here) that there was no note on the door as well and laughed at how 'bad their communication is." Again she did NOT "RECOMMEND" washing dishes differently -alhough I've been washing dishes for over 50 years without a problem. She just told me how "not clean" I was and she had 'pictures". So her retelling this to you is very different than what happened. I have since spoken to her assistant who, for the sake of not wanting to lose her job, denies hearing anything either one of us said. I told her I understood her reason for claiming that. She has been very friendly and helpful and we have had VERY GOOD talks. But *** is horrible and not professional whatsoever.
t. She told me TWICE "I will not renew your lease if you submit a renewal". So why would I submit one? Only to be rejected? She caused this mess in her volatile temper and unprofessional statements. I have contacted the news because of the way an elderly person was treatment just because this new manager got "mad". Funny I had no problems with any of the other 3 managers (there have been 4 in 2 years).
Prevouis management ASKED ME to inform them of any violations I saw while living here so I was always sending emails and calling and got wonderful responses. They told me they wished every tenant as like me in caring about their property. I continued informing the office -NOT KNOWING there was new management who was viewing those contacts as "complaining". Sure they would look that way, but again previous management asked me to "always inform us - you are also our eyes and ears to correct things." *** has not been that gracious nor positive. Instead, what she yelled at me was "since you have so many complaints about living here, I will not renew your lease when you try to submit it" I said "What? What are you saying?" And yes, I certainly got MAD at that. No one has ever talked to me like that before and I've been a great tenant. Instead, I repeated what she said. Her assistant was right there moving boxes and despite being elderly, neither offered to help me get my heavy one from Grove out. You can read in her response to you that all she states negative - that I "complained". She uses that word over and over because that's how she views it. Yes I was made BECAUSE her office never informed me they had my boxes for nearly a week and Ulta and Grove were telling me they'd been delivered but I couldn't verify that. Ulta was telling me they wouldn't reship or return my $150. If she had had the decency to let me know at least that I had the boxes there, I would not have been so upset but I had 2 companies telling me they'd delivered and yet no notice from the office that they were there, so I was just out hundreds of dollars as far as I knew.Then, when she said she would NOT allow me to continue my lease, I was very upset. I never swore nor engaged in any inappropriate behavior. I am a professional (doctor) and know how to act better. But I was upset. And I had a right to be. She changed the rules as the manager but gave no notice that she had so I had no idea I would not be contacted that there were packages there. I had no contact that the office was closed the prior TWO Saturdays. Each time I went, the office was closed. How would you feel? And no, I could not return again to the office a 4th time. Why would I? Her very own paper clock said the office would open at 12:30 and that's what time I waited til. So I don't understand her denial of that in her resposne. Again, I certainly did NOT state there was "flooding everywhere". That's ridiculous! I would've called the EMERGENCY LINE had that been the case. If she SAVES the voicemails, mine CLEARLY STATED "It flooded the counter and got on the floor, which I mopped up so it's not an emergency". She must be referring to someone else in that response, or in her anger, not hearing clearly,
She is absolutely lying about "giving her an option" to renew. She firmly told me she WILL NOT ALLOW YOU TO RENEW SINCE YOU HAVE SO MANY COMPLAINTS about living here and if she and her assistant were honest, they would agree that was said. I wish I'd recorded it but THAT is what got me very upset because suddenly, I'm a senior citizen that has to quickly move.
She is lying because I notified Shelton Residential and HER BOSS, Bertha Soto, has reached out to me and we are communicating. NO, I did not submit a renewal. Why would I? I'm not an i
Dr
I apologize, as I did have the wrong time and date on the last reply. The correct day was on Monday 2/24/20 between 12 or 12:30 pm that she came to the office because we were in the middle of a webinar training that had started at 12 pm. She had sent a complaint letter to our Corporate office earlier that day and after researching her history here at Legacy, because of the numerous complaints throughout her occupancy, I felt that since she had not been happy at Legacy Apartments, it may be best that she not renew her lease. I would very much like to get this issue resolved with Ms., I would like Ms. to know that if I offended or upset her in any way that it was not my intention and I apologize for that. I did not send her a non-renewal notice, as my hopes were that we could work to resolve the ongoing issues she was having here. If it was not for the fact that she already told my Assistant Manager that she found a house and would be moving out, we would have gladly renewed her lease as we had every intention to work on the issues at hand. We wish Ms. well and we are here if she has any questions.
Thank you