Legacy Apartments at the Brickyard, LLC

Dear Sir and/or Madam,   We would like to let you know that at this time we will be able to discuss only our general policies only, since Mrs. [redacted] was never our tenant and/or never on one of our leases. We comply with Privacy laws and internal policies, and we are not able to...

disclose to third parties of any type any information on any of our tenants without a proper waiver, or legal instrument to do so. As per our policy we will be disclosing general information about any prospect that comes to rent from us. After a prospect is approved, the lease documents are signed and as part of the lease documents a form called “Move in” is provided to the resident with instructions to be filled out and returned to us. This form is given to the residents so they can make any notes of any concerns of any damages that might have not been addressed properly or a request that they might have regarding the units. This form should be provided back to the office so the necessary items that the resident had addressed and any concerns can be properly remedy accordingly through Work Orders. Also this form is  to protect the resident as well for the time of move out, so they are not charged for anything that was not caused by the actual now resident. At this particular time the first page of the lease that is signed and initialed on every page, states that among other charges and fees also the Refundable Security Deposit that was $350.00 at that time, and the Non-Refundable Lease Initiation Fee that was $300.00 at that time. Any damages caused while living in the premises will be charged against the Refundable Security Deposit. Also as part of the move in package a Welcome Package is provided to all of our residents where some of our policies and procedures are disclosed again, and also local information on businesses and how to set up the mail box. As part of that package we have the necessary phone numbers of the office, maintenance and also an e-mail address for any further complaints. At the time of Move out a proper and professional tech assesses properly through writing in our Move Out Form (same as the Move in Form), and takes pictures of all of the damages caused during the residency of a particular resident and/or pet or animal companion’s resident. The Move out form then is compared with the Move In form and all of the Work Orders that were performed for the items noted on the Move in, and only the charges that the actual resident caused during their living in the unit are assessed and charged to the Refundable Portion that again was at this particular time $350.00. If after receiving the Security Deposit Disposition form (a detailed form with all of the charges) a former resident has any concerns about anything, they are advised to make an appointment.  They are more than welcome to make an appointment at our office (where the lease was signed) and meet with the accounting person to discuss any concerns. Despite of “he said she said” our business is ran with the up most integrity and honesty. Not always residents are going to accept their own responsibility on damages caused. But having our procedures in place with all of the forms in the file and pictures has helped to clarify some resident’s concerns. We would like to take this opportunity to let anyone know and that makes any type of "accusations" without actually never have been part of lease process, to be properly and factually be informed.  We are available to meet with any of our actual residents at any time with a proper appointment. Regards,Management