Legacy At Western Oaks

Revdex.com Corporate Office *** ** *** *** *** ** *** Dear Revdex.com Austin: Re: ID *** The following will serve as a response to the complaint ID shown aboveThe complainant leased a unit from Legacy at Western Oaks on March 12, At that time, she paid a $Application Fee, a $
Administrative Fee, and a $Application DepositShe signed an application as well as a Resident Selection Criteria and Consent FormThe Resident Selection Criteria and Consent Form, which was signed by the complainant on March 12, clearly shows that an application deposit in the amount of $was receivedPlease see the attached highlighted sections that address this issueThis verbiage clearly states that until a lease contract has been executed, the deposit paid remains an Application DepositThe complainant never executed a lease contract, therefore, her Application Deposit was never credited to her required Security DepositThis Resident Selection and Criteria Consent Form further explains how Application Deposits are handled in the event of cancellation as shown in the attached/highlighted documentsIn addition, a Reservation Agreement was signed by the complainant which is attached to this letterThe complainant also asks for us to "stop advertising commissions to apartment locators that they will not pay." Unfortunately, the information that her locator is referencing is from a website called *** *** We have no affiliation with this site and therefore are not responsible for the information presented on that siteApartment Locators all know to call the property before sending clients in order to receive up to date information on the commissions that are currently being offeredAn offer was made to honor the information that was shown on ***, and pay the 50% locator commissionThis offer was declined and the complainant chose to cancel her applicationWe feel that we acted in good faith toward the complainantWe held an apartment off the market from March 12, until she cancelled on April 9, We have followed all of the policies outlined in the documents that were signed and agreed to by the complainantDo not hesitate to contact us if you have any further questions or require further informationSincerely, *** *** *** *** Legacy at Western Oaks *** ** *** *** * *** ** *** *** ***