Legacy Automotive, LLC

[image: Revdex.com] Attachments:20180119_214909.jpg20180119_214920.jpg

Response to complaint: I have reviewed the account history and determined the the account/ vehicle was legally repossessed under the binding retail installment contractThe account holder, Ms [redacted] , purchased the vehicle in May, Since the time of purchase the vehicle was repossessed x and the account reflects chronic delinquency We have supporting documentation and would be willing to examine the case closer if necessary At this time we feel the repossession action was performed with the highest degree of legal compliance It is noted that several attempts to communicate with customer were taken and several promises were made by the customer to bring the account current, which she did notWe reject the demand for a refundIt is our position that no refund will be issued.Sincerely,Andy Z***Thank You,Andy Z***P ###-###-####F ###-###-####www.legacydeals.comMy profiles:

You know our history and rating with the Revdex.com is positive and we have alwaysbeen able to resolve most issues without your assistanceAs you know,we have built our business and reputation on strong customer service,striving to be fair and reasonable in every caseThis case is a clearbreach of contractThe customer agreed to make payments according to thecontract but failed to do so on the contractual dates.The customer purchased the vehicle on 11-3-with $downThecustomer was supposed to pay $on 11-17-17, and instead made a partialpayment of $The next payment of $was due on 12-1-and wasnot paidNo subsequent payments were madeOn or about the first few daysof December, I was informed by Ms [redacted] that she was unemployedIn aneffort to save the deal, and demonstrate understanding and a willingness towork with her situation, I gave her a verbal grace periodThe verbalgrace period was for about weeksThis type of extension is not verycommon, but again was done as a goodwill gestureThe deadline for thegrace period was December 29th for $300.This payment was not made on time.I received an email to requesting us to accept payment through the weekend.I declinedMs [redacted] drove the vehicle for nearly weeks without makingany payments.I have reached out to our attorney on this matter and he agrees that thebreach of contract is clearThe facts of this situation have to do withonly one issue, which is, the customer breached the contract and failed tomake payments within the given time framesWe have since recovered thevehicle and will proceed with a charge -off action which may includefurther legal and garnishmentMs [redacted] has since resorted to harassingemails and Social Media slurs and defamationMs [redacted] has sentrepeated emails to our business threatening to disrupt our business and ourreputation through complaints and social media smearingThe emails andsocial media posts have been vulgar, harassing, unprofessional, andpersonally insulting to me and our employeesThis entire situation is adirect result of Ms [redacted] 's breach of contractAt this time I see nojustification to issue Ms [redacted] a monetary refundHowever, I willnegotiate not to pursue the account in collections if she agrees to removeall inflammatory Social Media posts and reviews.Furthermore, if the emails and derogatory posts do not cease I will beforced to pursue Ms [redacted] in a civil action for defamation and slander.Thank You,*Andy Z***P ###-###-####F ###-###-####

This case is a clear breach of contract. The customer agreed to make payments according to the contract but failed to do so on the contractual dates. The customer purchased the vehicle on 11-3-with $down. The customer was supposed to pay $on 11-17-17, and instead made a partial payment of $220.00. The next payment of $was due on 12-1-and was not paidNo subsequent payments were madeOn or about the first few days of December, I was informed by Ms*** that she was unemployedIn an effort to save the deal, and demonstrate understanding and a willingness to work with her situation, I gave her a verbal grace period. The verbal grace period was for about weeks. This type of extension is not very common, but again was done as a goodwill gesture The deadline for the grace period was December 29th for $300.This payment was not made on time. I received an email to requesting us to accept payment through the weekendI declined. Ms*** drove the vehicle for nearly weeks without making any payments.I have reached out to our attorney on this matter and he agrees that the breach of contract is clearThe facts of this situation have to do with only one issue, which is, the customer breached the contract and failed to make payments within the given time frames We have since recovered the vehicle and will proceed with a charge -off action which may include further legal and garnishmentMs*** has since resorted to harassing emails and Social Media slurs and defamation Ms*** has sent repeated emails to our business threatening to disrupt our business and our reputation through complaints and social media smearing. The emails and social media posts have been vulgar, harassing, unprofessional, and personally insulting to me and our employeesThis entire situation is a direct result of Ms***'s breach of contract. At this time I see no justification to issue Ms*** a monetary refundHowever, I will negotiate not to pursue the account in collections if she agrees to remove all inflammatory Social Media posts and reviews. Furthermore, if the emails and derogatory posts do not cease I will be forced to pursue Ms*** in a civil action for defamation and slander Thank You,Andy Z***P ###-###-####F ###-###-####

Response to complaint: I have reviewed the account history and determined the the account/ vehicle was legally repossessed under the binding retail installment contractThe account holder, Ms***, purchased the vehicle in May, Since the time of purchase the vehicle was
repossessed x and the account reflects chronic delinquency. We have supporting documentation and would be willing to examine the case closer if necessary. At this time we feel the repossession action was performed with the highest degree of legal compliance . It is noted that several attempts to communicate with customer were taken and several promises were made by the customer to bring the account current, which she did notWe reject the demand for a refundIt is our position that no refund will be issued.Sincerely,Andy Z***Thank You,Andy Z***P ###-###-####F ###-###-####www.legacydeals.comMy profiles:

You know our history and rating with the Revdex.com is positive and we have alwaysbeen able to resolve most issues without your assistanceAs you know,we have built our business and reputation on strong customer service,striving to be fair and reasonable in every
caseThis case is a clearbreach of contractThe customer agreed to make payments according to thecontract but failed to do so on the contractual dates.The customer purchased the vehicle on 11-3-with $downThecustomer was supposed to pay $on 11-17-17, and instead made a partialpayment of $The next payment of $was due on 12-1-and wasnot paidNo subsequent payments were madeOn or about the first few daysof December, I was informed by Ms*** that she was unemployedIn aneffort to save the deal, and demonstrate understanding and a willingness towork with her situation, I gave her a verbal grace periodThe verbalgrace period was for about weeksThis type of extension is not verycommon, but again was done as a goodwill gestureThe deadline for thegrace period was December 29th for $300.This payment was not made on time.I received an email to requesting us to accept payment through the weekend.I declinedMs*** drove the vehicle for nearly weeks without makingany payments.I have reached out to our attorney on this matter and he agrees that thebreach of contract is clearThe facts of this situation have to do withonly one issue, which is, the customer breached the contract and failed tomake payments within the given time framesWe have since recovered thevehicle and will proceed with a charge -off action which may includefurther legal and garnishmentMs*** has since resorted to harassingemails and Social Media slurs and defamationMs*** has sentrepeated emails to our business threatening to disrupt our business and ourreputation through complaints and social media smearingThe emails andsocial media posts have been vulgar, harassing, unprofessional, andpersonally insulting to me and our employeesThis entire situation is adirect result of Ms***'s breach of contractAt this time I see nojustification to issue Ms*** a monetary refundHowever, I willnegotiate not to pursue the account in collections if she agrees to removeall inflammatory Social Media posts and reviews.Furthermore, if the emails and derogatory posts do not cease I will beforced to pursue Ms*** in a civil action for defamation and slander.Thank You,*Andy Z***P ###-###-####F ###-###-####

This case is a clear breach of contract.? The customer agreed to make payments according to the contract but failed to do so on the contractual dates.? ? The customer purchased the vehicle on 11-3-with $down.? The customer was supposed to pay $on 11-17-17, and instead made a partial payment of $220.00.? The next payment of $was due on 12-1-and was not paidNo subsequent payments were madeOn or about the first few days of December, I was informed by Ms*** that she was unemployedIn an effort to save the deal, and demonstrate understanding and a willingness to work with her situation, I gave her a verbal grace period.? The verbal grace period was for about weeks.? This type of extension is not very common, but again was done as a goodwill gesture? The deadline for the grace period was? December 29th? for $300.This payment was not made on time.? I received an email to requesting us to accept payment through the weekendI declined.? Ms*** drove the vehicle for nearly weeks without making any payments.I have reached out to our attorney on this matter and he agrees that the breach of contract is clearThe facts of this situation have to do with only one issue, which is, ? the customer breached the contract and failed to make payments within the given time frames? We have since recovered the vehicle and will proceed with a charge -off action which may include further legal and garnishmentMs*** has since resorted to harassing emails and Social Media slurs and defamation? Ms*** has sent repeated emails to our business threatening to disrupt our business and our reputation through complaints and social media smearing.? The emails and social media posts have been vulgar, harassing, unprofessional, and personally insulting to me and our employeesThis entire situation is a direct result of Ms***'s breach of contract.? At this time I see no justification to issue Ms*** a monetary refundHowever, I will negotiate not to pursue the account in collections if she agrees to remove all inflammatory Social? Media posts and reviews.? Furthermore, if the emails and derogatory posts do not cease I will be forced to pursue Ms*** in a civil action for defamation and slander? Thank You,Andy Z***P? ###-###-####F? ###-###-####

Attaching all emails n contact attempts

You know our history and rating with the Revdex.com is positive and we have alwaysbeen able to resolve most issues without your assistance. As you know,we have built our business and reputation on strong customer service,striving to be fair and reasonable in every...

case. This case is a clearbreach of contract. The customer agreed to make payments according to thecontract but failed to do so on the contractual dates.The customer purchased the vehicle on 11-3-17 with $700 down. Thecustomer was supposed to pay $250 on 11-17-17, and instead made a partialpayment of $220.00. The next payment of $250.00 was due on 12-1-17 and wasnot paid. No subsequent payments were made. On or about the first few daysof December, I was informed by Ms. [redacted] that she was unemployed. In aneffort to save the deal, and demonstrate understanding and a willingness towork with her situation, I gave her a verbal grace period. The verbalgrace period was for about 3 weeks. This type of extension is not verycommon, but again was done as a goodwill gesture. The deadline for thegrace period was December 29th for $300.This payment was not made on time.I received an email to requesting us to accept payment through the weekend.I declined. Ms. [redacted] drove the vehicle for nearly 6 weeks without makingany payments.I have reached out to our attorney on this matter and he agrees that thebreach of contract is clear. The facts of this situation have to do withonly one issue, which is, the customer breached the contract and failed tomake payments within the given time frames. We have since recovered thevehicle and will proceed with a charge -off action which may includefurther legal and garnishment. Ms. [redacted] has since resorted to harassingemails and Social Media slurs and defamation. Ms. [redacted] has sentrepeated emails to our business threatening to disrupt our business and ourreputation through complaints and social media smearing. The emails andsocial media posts have been vulgar, harassing, unprofessional, false andpersonally insulting to me and our employees. This entire situation is adirect result of Ms. [redacted]'s breach of contract. At this time I see nojustification to issue Ms. [redacted] a monetary refund. However, I willnegotiate not to pursue the account in collections if she agrees to removeall inflammatory Social Media posts and reviews.Furthermore, if the emails and derogatory posts do not cease I will beforced to pursue Ms. [redacted] in a civil action for defamation and slander.Thank You,*Andy Z[redacted]P ###-###-####F ###-###-####

[image: Revdex.com]…Attachments:20180119_214909.jpg20180119_214920.jpg

Response to complaint: I have reviewed the account history and determined the the account/ vehicle  was legally repossessed under the binding  retail installment contract. The account holder, Ms. [redacted], purchased the vehicle in May, 2016. Since the time of purchase the vehicle was...

repossessed 2 x and the account reflects chronic delinquency.  We have supporting documentation and would be willing to examine the case closer if necessary.  At this time we feel the repossession action was performed with the highest degree of legal compliance .  It is noted that several attempts to communicate with customer were taken and several promises were made by the customer to bring the account current, which she did not. We reject the demand for a refund. It is our position that no refund will be issued.Sincerely,Andy Z[redacted]Thank You,Andy Z[redacted]P ###-###-####F ###-###-####www.legacydeals.comMy profiles: