As this customer said, the pants were brought in more than months ago for hemmingDue to the nature of the blind stitching, hem's periodically fall out due to various reasons and has nothing to do with the way they are hemmedIt is our company policy that we stand by our work but any issues related to our work must be brought to our attention within two weeks of picking up the garmentWe apologize if there was any misunderstanding about the way this fact was communicated to the customer but unfortunately, we're not able to guarantee an alteration job for life
I am rejecting this response because:This was clearly a case of a faulty hem Pants were not worn much Owner and seamstress did not even look at the pants If it was a wear issue, both pant legs would have a problem I am very disappointed in the owner's reaction Paying $for a hem should last longer than a few wears
As this customer said, the pants were brought in more than 4 months ago for hemming. Due to the nature of the blind stitching, hem's periodically fall out due to various reasons and has nothing to do with the way they are hemmed. It is our company policy that we stand by our work but any issues...
related to our work must be brought to our attention within two weeks of picking up the garment. We apologize if there was any misunderstanding about the way this fact was communicated to the customer but unfortunately, we're not able to guarantee an alteration job for life.
As this customer said, the pants were brought in more than months ago for hemmingDue to the nature of the blind stitching, hem's periodically fall out due to various reasons and has nothing to do with the way they are hemmedIt is our company policy that we stand by our work but any issues related to our work must be brought to our attention within two weeks of picking up the garmentWe apologize if there was any misunderstanding about the way this fact was communicated to the customer but unfortunately, we're not able to guarantee an alteration job for life
I am rejecting this response because:This was clearly a case of a faulty hem Pants were not worn much Owner and seamstress did not even look at the pants If it was a wear issue, both pant legs would have a problem I am very disappointed in the owner's reaction Paying $for a hem should last longer than a few wears
As this customer said, the pants were brought in more than 4 months ago for hemming. Due to the nature of the blind stitching, hem's periodically fall out due to various reasons and has nothing to do with the way they are hemmed. It is our company policy that we stand by our work but any issues...
related to our work must be brought to our attention within two weeks of picking up the garment. We apologize if there was any misunderstanding about the way this fact was communicated to the customer but unfortunately, we're not able to guarantee an alteration job for life.