Legacy Classic Furniture

Child's bed was purchased in & bed rails have broken 2xCompany will not take calls or reply to emailsMattress is on floor for safety Purchased bed in Jan/Feb Bed rail broke (side closest to headboard) in March Company replaced bed railOTher bedrail breaks (side closest to footboard), making the mattress slip down the end of the bed with mommy and daughter on top of bed (combined weight = less than lbs)During this process, we notice that the other end of the other bed rail is crackedEmail company (because there is no phone for customer service complaints) & I'm told I need to pay for the bed rail (including shipping)I ask for replacement bed rails and I am told I can't buy more than bed rail from companyI was to buy them from a distributorThis bed is obviously defective and we should have been given complimentary replacement bed railsI have been trying to communicate with someone at the company and no one will reply to my emailsThis bed is

Initial Business Response / [redacted] (1000, 9, 2016/09/20) */ September 19, TO: Revdex.com-Greensboro RE: Legacy Classic 481-4900C Rails - Consumer [redacted] First and foremost, we are grateful that Ms [redacted] and her daughter did not sustain injuries; and regardless of the circumstances, do not want our consumers to have anything but a positive experience with our product To further explain our We have sold over 48,sets (96,rails) of this particular rail during the past yearsDuring this period, requests for replacements and/or quality complaints have been well within industry standards We do extensive testing on all rails and mattress support systems in our line, and have included the Standard Test Report of the bed in question that includes the 481-4204, as well as a copy of the assembly instructions We have also included our correspondence with Ms [redacted] , including a photograph of the damaged rail Our assembly instructions, shipped with each bed, clearly state: "If you are going to move the bed, the bed has to be disassembled before moving." It has been our experience over the years we have produced youth beds that this type of damage to rails is caused by moving the bed without first disassembling, as clearly explained in our instructions In conclusion, we believe the damage to the bed rail was caused by the customer not following the assembly instructions on how the bed should be moved to avoid rail damage, and not faulty rail constructionTherefore, we believe Ms [redacted] 's report on the subject bed rails should not be published on the Revdex.com web-site If you have any questions or need additional information, please feel free to contact me Mike L [redacted] Director of quality & Compliance [redacted] @samsonmktg.com Attachments Initial Consumer Rebuttal / [redacted] (2000, 11, 2016/09/22) */ Situation has been resolvedHad to pay for replacement, but they resolved my issueWould like to delete this complaintThank you

I am experiencing a nightmare with this companyI purchased about $furniture from their dealer in Ontario, Canada which was assembled by their dealer in Canada (except one dining chair)After just few weeks there are issues with painting and loose screw that both the dealer and Legacy blaming each otherI ended up in lawsuit against the dealer and Legacy

Child's bed was purchased in & bed rails have broken 2xCompany will not take calls or reply to emailsMattress is on floor for safety
Purchased bed in Jan/Feb Bed rail broke (side closest to headboard) in March Company replaced bed railOTher bedrail breaks (side closest to footboard), making the mattress slip down the end of the bed with mommy and daughter on top of bed (combined weight = less than lbs)During this process, we notice that the other end of the other bed rail is crackedEmail company (because there is no phone for customer service complaints) & I'm told I need to pay for the bed rail (including shipping)I ask for replacement bed rails and I am told I can't buy more than bed rail from companyI was to buy them from a distributorThis bed is obviously defective and we should have been given complimentary replacement bed railsI have been trying to communicate with someone at the company and no one will reply to my emailsThis bed is

I purchased a king bed Per the company website it states that if there are manufacturing issues I need to contact the company where I purchased The company went out of business After month of having the bed in my home, the headboard is coming apart in places I hadn't even slept on the bed yet as I was awaiting my mattress I contacted the manufacturer and they falsely accused me of dropping the furniture This is a disappointing insult

I bought several items from the names party and was going ok till a drawer broke on my Madison bunk bed set, its the twin/full bunkbed with the extra attachment on the bottom with drawersthe draw had a issue so I called the place we bought it fromwe were told they are no longer a venderin which I went to the website and no other place was close to methe website doesn't sell to the public so I sent a message and got a error trying to on the classic kids sitethe regular classic kids has a email that I have emailed over a dozen times in years and nothingthe biggest concern now is that we moved about a year ago and the movers cant find the hardware packthey were more then willing to pay for itBut with no response I have been able to get oneNow I am mad and want resolutionthe attached draws have now been removed from the bed since the lack of help from the vender and companybut needless to say I need the hardware pack to put the bunk beds back togetherIts a shame I

I bought several items from the names party and was going ok till a drawer broke on my Madison bunk bed set, its the twin/full bunkbed with the extra attachment on the bottom with drawersthe draw had a issue so I called the place we bought it fromwe were told they are no longer a venderin which I went to the website and no other place was close to methe website doesn't sell to the public so I sent a message and got a error trying to on the classic kids sitethe regular classic kids has a email that I have emailed over a dozen times in years and nothingthe biggest concern now is that we moved about a year ago and the movers cant find the hardware packthey were more then willing to pay for itBut with no response I have been able to get oneNow I am mad and want resolutionthe attached draws have now been removed from the bed since the lack of help from the vender and companybut needless to say I need the hardware pack to put the bunk beds back togetherIts a shame I

I purchased a king bed Per the company website it states that if there are manufacturing issues I need to contact the company where I purchased The company went out of business After month of having the bed in my home, the headboard is coming apart in places I hadn't even slept on the bed yet as I was awaiting my mattress I contacted the manufacturer and they falsely accused me of dropping the furniture This is a disappointing insult

I am experiencing a nightmare with this companyI purchased about $furniture from their dealer in Ontario, Canada which was assembled by their dealer in Canada (except one dining chair)After just few weeks there are issues with painting and loose screw that both the dealer and Legacy blaming each otherI ended up in lawsuit against the dealer and Legacy

Child's bed was purchased in & bed rails have broken 2xCompany will not take calls or reply to emailsMattress is on floor for safety
Purchased bed in Jan/Feb Bed rail broke (side closest to headboard) in March Company replaced bed railOTher bedrail breaks (side closest to footboard), making the mattress slip down the end of the bed with mommy and daughter on top of bed (combined weight = less than lbs)During this process, we notice that the other end of the other bed rail is crackedEmail company (because there is no phone for customer service complaints) & I'm told I need to pay for the bed rail (including shipping)I ask for replacement bed rails and I am told I can't buy more than bed rail from companyI was to buy them from a distributorThis bed is obviously defective and we should have been given complimentary replacement bed railsI have been trying to communicate with someone at the company and no one will reply to my emailsThis bed is

Initial Business Response /* (1000, 9, 2016/09/20) */
September 19, 2016
TO: Revdex.com-Greensboro
RE: Legacy Classic 481-4900C Rails - Consumer [redacted]
First and foremost, we are grateful that Ms. [redacted] and her daughter did not sustain injuries; and regardless of the circumstances, do not...

want our consumers to have anything but a positive experience with our product.
To further explain our position:
We have sold over 48,000 sets (96,000 rails) of this particular rail during the past 12 years. During this period, requests for replacements and/or quality complaints have been well within industry standards.
We do extensive testing on all rails and mattress support systems in our line, and have included the Standard Test Report of the bed in question that includes the 481-4204, as well as a copy of the assembly instructions.
We have also included our correspondence with Ms. [redacted], including a photograph of the damaged rail.
Our assembly instructions, shipped with each bed, clearly state: "If you are going to move the bed, the bed has to be disassembled before moving." It has been our experience over the 12 years we have produced youth beds that this type of damage to rails is caused by moving the bed without first disassembling, as clearly explained in our instructions.
In conclusion, we believe the damage to the bed rail was caused by the customer not following the assembly instructions on how the bed should be moved to avoid rail damage, and not faulty rail construction. Therefore, we believe Ms. [redacted]'s report on the subject bed rails should not be published on the Revdex.com web-site.
If you have any questions or need additional information, please feel free to contact me.
Mike L[redacted]
Director of quality & Compliance
[redacted]
[redacted]@samsonmktg.com
Attachments
Initial Consumer Rebuttal /* (2000, 11, 2016/09/22) */
Situation has been resolved. Had to pay for replacement, but they resolved my issue. Would like to delete this complaint. Thank you.