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Legacy Computer Repair

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Legacy Computer Repair Reviews (1)

Review: On August 16, 2013 I went into Legacy Computer repair to purchase a new motherboard and a central processing unit the bill was $383.68 for both items, and it took almost three weeks to get it in. When it got it, I put the new motherboard and CPU in my upstairs computer. Then proceeded to turn on the computer it would quickly shut off again. I had to keep my finger on the start button to keep it running. I removed the motherboard and took the motherboard back to Legacy Computer Repair. I explained the problem to the owner. He said "that I had the wires connected wrong", I told him "I don't think so, because I checked the instructions three times and the connections were right". He proceeded to check the motherboard and he said "the motherboard is corroded and that was causing the problem". This was very close to mid September. He ordered me another motherboard. The new motherboard came in few days later. I told him that I was having a yard sale and I didn't want to put then new motherboard in till after October 4, 2013, because I needed this computer for the yard sale. In the meantime I thought about putting the motherboard from the upstairs computer in the downstairs computer, but I would need more DDR3 memory for that motherboard, so on October 9, 2013 I went back to Legacy Computer Repair and purchased two packages of new crucial Ballistix 8 GB kit 2x4 GB DDR3 memory at $79.49 and the total was $158.98. and put the memory, motherboard and the CPU (that I had previously purchased from him) back in the upstairs computer, but this time the upstairs computer would not even boot up. I preceded to take two stick of memory out of the computer and try again, and it still did not work, again I called the owner, I explained the problem he said "put one stick of memory in at a time" I did this and found out I had two bad sticks of memory. After this with the remaining two stick of memory in the upstairs computer I turned on the upstairs computer, only this time the motherboard did work, but it wasn't working right, and this time I left the side panel open, now I noticed the that the CPU fan was not working properly. it would run at a regular speed, slow down, then run at regular speed then, shut down. I called the owner of Legacy Computer Repair back I told him about the CPU fan and about the two sticks of bad memory. I told the owner "I wanted my money back on the memory and I, also wanted the fan replaced). The owner said (that it was highly unlikely that I got all these bad part from him, and that he would be stuck with the memory) I did take the memory and the CPU fan back to Legacy Computer Repair. The owner said that I was at fault for the bad parts, he complained that I had put electrical tape around the wires of the CPU fan, which I did not put any tape around the wires for that fan. He however did not say anything about that when he took the fan out of the box and showed it to me when I purchased it on August 16, 2013. When I purchased the motherboard it was the same thing the package was not wrapped in plastic, and the antistatic bag was not sealed. He complained to me that I ruined the parts, and I did not ruin any parts. They where purchased like that from his store. However he did refund my money for the memory $158.98 and he did replace the CPU fan.Desired Settlement: What I would like to see is that some type of documentation that the motherboard, and the CPU was actually ordered from a company, and that I actually paid for brand new items. and that they were not used before I bought them. The memory sticks I bought from his store, I don't know if their would be any type of documentation on them saying that they were brand new parts. I agree with him however in all the years that I worked as maintenance personnel, and the past 10 years work on my own computer, I have never had to return parts three times that were bad. It could even be his supplier for that matter. I don't have is suppliers name to check any of this and that is why I filed this complaint.

Business

Response:

[redacted] is not expirenced on working on computers at all. He tore off a sata port on the motherboard and broke it. He bought the equiptmnet and he did not install it properly. He also broke 3 new sticks of brand new ram that I did refund him on.

The return policy is as follows on all new parts. There is a 14 day return policy. After 14 days the customer is responsible for handleing a RMA or warranty repair with the company directly. When a company buys new parts and we are not doing the work,

there is no support at all. The product being purchased comes with a warranty from the vendor as well as support. This is how it works with all new products being purchased from any store. So we are responsible for selling the customer the item

and honoring a 14 day return policy. That's it. We were not hired by [redacted] to provide any services at all. Personally over the years of dealing with him, he breaks everything he touches. When he bought the items into the store I saw physical damage

on items he handled from mishandleing them. He has thermogrease smeared all over components. We at legacy computer fulfilled all our obligations and we offered him some service and leanancy that we were not obligfated to do. When

[redacted] took it upon his self to build a computer, he took the responsibility his self. If we were hired to put everything together by building the system, then it would be our responsibility. That's what he doesn't understand. Also a part he ordered was on

back order plus he paid by check on a Friday. The money was not available to cash the check till five days later. Then it took 4 days for my vendor to get the item in. Once the item was in he took 4 days to pick it up due to personal reasons. The item was on a 4 day backorder.

Also [redacted] did not speak to me about any of these issues he addressesd. He had the option to return the parts within 14 days of purchase. It's not fair to put the blame on my business for him not properly building a computer on his own. The memory he broke that was returned

he called me several times over a day and he stated " he was unplugging the ram in and out of 2 different computers several times over and over than he stated it stopped working" When memory is installed, it should stay in place. Not be pulled in and out repeativly. But he got the memory within 14 days, so we did honor the return anyway. The stuff he does have now was purchased well over 14 days and is under warranty. He must call the vendor for support.

thank you, [redacted]

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

What the owner of Legacy Computer Repair is referring to, is because I'm not a professional computer repairer, I do not know what I'm doing, and I broke the motherboard, and three sticks of memory, which I did not, and returned it to him this way. He In all my year of doing my own repairs when I know that I can repair the items whether it is a car or building maintenance, or a computer, I have never had to return items the a business three times for parts that do not work. I'm not even attacking his business at all. The only thing that I'm asking to see is the documentation on where the parts were ordered from as I stated in the statement before. The owner does not seem to understand what I'm saying and to why I contacted the Revdex.com. Like I stated in my previous complaint, The owner had called me at 8:30 P.M. on Wednesday and continued to blame me for part that I wrecked, and told me that I don't know what I'm doing. When all I'm asking for is simple documentation on where the part were ordered from. Which would settle the complaint.

Regards,

Business

Response:

We were not contracted to do any work. At all. Just sold him a board and chip. The board and chip was purchased over 14 days

Ago so its the consumers responsibility to call the manufacter for support or a repkacement if needed.

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Description: Computers - Service & Repair

Address: Westgate Mall, Bethlehem, Pennsylvania, United States, 18017

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