Legacy Energy Solutions Inc.

Review: Permit pulled in the name of Cookie Cutter Pools Lic. #XXXXXX

This company did not do the remodel as discussed. Time exceded by 100% and still not done. Permits pulled were insufficient. Abandoned project with wires hanging from ceiling & switch plate missing leaving electricity exposed. Acoustic ceiling removed without testing for asbestos after 1 expressed concern. Ceiling crumbs left in every room. Pile of ceiling scrapings left in closet. Sample from the pile tested positive for asbestos. Wall removed & ceiling beams removed before acoustic removed. Permits not left at property as required. Insurance information not provided. Many items had to be done twice because of failure to follow directions. Failure to pay subcontractor-mechanics lien on me. Let house open-left garage door opener in front for easy access.Desired Settlement: Full payment to all subcontractors. Credit to me for expense of cleaning driveway because of oil leaks of sub's cars, credit for cleaning of asbestos abatement, credit for work not done.

Business

Response:

Initial Business Response

After you met with one of our representatives on 9/1/13 we drafted an agreement to address the issues you presented to us in during the meeting. We left voice mails on 9/9/13 (afternoon) and 9/11/13 (morning) to set up a time that we could come out and review the proposed agreement with you. When we did connect with you on 9/11/13 (approximately noon) you indicated that you had an asbestos abatement company come out and you were filing a claim against our insurance company because of information they provided to you. Our understanding from our conversation on 9/11/13 is that you are awaiting a written report from the asbestos abatement company so we tentatively set up a meeting for Friday 9/13/13 to meet with you and go over the agreement and the report. You indicated you would call us back to confirm the Friday meeting. Since we did not hear from you to confirm the meeting on 9/13/13 we are assuming that you will contact us once you receive that report so that we can come out and discuss your concerns related to this project and the asbestos report.

AS we have indicated we are open to discussing your concerns with this project and will be happy to set up another meeting to discuss those concerns once you have received the asbestos report and contact us.

Sincerely,

[redacted],

President

Final Consumer Response

(The consumer indicated he/she ACCEPTED the response from the business.)

While I believe the company response misstates some facts, it does reflect the majority of the outcome. I do think that Mr. [redacted] is trying to make it right and I did not speak to him personally prior to filing a complaint. On the other hand, I still have not had an inspection, though I was told it would be scheduled by today.

I cannot say that I am happy with the outcome. However, I have agreed to a settlement offer. As agreed in the settlement, I am reporting a resolution of this matter.

Final Business Response

The following is a brief summary of the actions that took place regarding the above mention case.

1.I met with [redacted] on September 16, 2013 and agreed to pay for the asbestos clean-up and to

forego any other monies stiff owing on her contract with Legacy Energy Solutions. She agreed to this and agreed that she would finish any work left on the project.

2. After the above mentioned meeting 1 received a "Demand for Payment" letter from [redacted] dated September 25, 2013 wherein she increased her request for payment to $27,550.00 (see attached).

3. In early October [redacted] called me and wanted to settle. She indicated she only wanted $7500 for the asbestos clean-up and $8050 to replace furniture and personal property.I informed her I would write up an agreement and bring it to her for signature. A meeting for Saturday October 12, 2013 at 11:30 was set up. [redacted] asked me to call and remind her the day of the meeting.

4.On Saturday, October 12, 2013, I called [redacted] to confirm the meeting and took the typed up

agreement for her to sign. [redacted] wanted some changes to agreement that was previously agreed

upon (see her handwritten changes in the attachment). I agreed to the changes and indicated I would have the document re-typed. We agreed to meet on Sunday, October 13, 2013 at 8:30am to sign the agreement.

5. I met with [redacted] on Sunday, October 13, 2013 at which time we both signed the agreement (see attached). At that time I gave her a check for $15,550.00 as per the agreement.

While I have settled this issue with [redacted] I would like to share that Ms. [redacted] never once called me to complain or express unhappiness with Legacy Energy Solution. The first indication that she was not happy with us was the receipt of the complaints from the Revdex.com, the Contractor's Licensing Board and the HCC Surety Bond claim. I value customer service and satisfaction and had f known she was not happy I would have worked with her to make it right before it went as far it did. After hearing of her dissatisfaction, I bent over backwards to make it right for her. Although it took some time, I believe we have reached an agreement that is fair to both parties.

I consider this case resolved, but if you have any questions or concerns, please feel free to contact me at XXX-XXX-XXXX.