Legacy Exteriors, LLC

We recommended replacing the pre fab sunroom roof with a rubber membrane not DecraThe leak is a pre-existing leakThe flashing put on does not penetrate thesunroom in anyway We only warrant the work we do, as any other business would The leak in the sunroom was visible on initial visit and is the same leak today.He chose not to have the roof replacedThe Decra roof we put on the main house is functioning as it should and is installed to manufacture specifications

Legacy Exteriors was hired to install a Decra Metal Roof 2/26/Then on March 27th he added flashing between Sun Room and the new metal roof.We did ask him to flat roof on sun room but he only wanted to do flashingWhen we were at his home, for the quote, we talked about replacing the roof he informed us about the leak he had in his sun roomWe did install Decra roof to manufacturer specsIt was approved by Madison building inspectoron 5/21/Later after install he called saying he had leak in his sun room still***, [redacted] , went out and looked over flashing and he could not see where the water was coming into the sun room When we installed the flashing we never penetrated the sun room's roof It is impossible for this to be a new leakbut a per-exiting leak in the per-fab sun room We informed him of this several timesWe are standing by our workmanship warranty but this is nota leak caused by Legacy Exterior's install of roof or flashing

Legacy Exteriors has currently reached an agreement with the homeowner to fully replace the roof. When this is completed the complaint will be withdrawn

Legacy Exteriors has currently reached an agreement with the homeowner to fully replace the roof.? When this is completed the complaint will be withdrawn

We recommended replacing the pre fab sunroom roof with a rubber membrane not Decra. The leak is a pre-existing leak. The flashing put on does not penetrate thesunroom in anyway.  We only warrant the work we do, as any other business would.  The leak in the sunroom was visible on initial visit and is the same leak today.He chose not to have the roof replaced. The Decra roof we put on the main house is functioning as it should and is installed to manufacture specifications.

Legacy Exteriors was hired to install a Decra Metal Roof 2/26/2014. Then on March 27th he added flashing between Sun Room and the new metal roof.We did ask him to re-do flat roof on sun room but he only wanted to do flashing. When we were at his home, for the quote, we talked about replacing the...

roof he informed us about the leak he had in his sun room. We did install Decra roof to manufacturer specs. It was approved by Madison building inspectoron 5/21/2014. Later after install he called saying he had leak in his sun room still. [redacted], went out and looked over flashing and he could not see where the water was  coming into the sun room.  When we installed the flashing we never penetrated the sun room's roof.  It is impossible for this to be a new leakbut a per-exiting leak in the per-fab sun room.  We informed him of this several times. We are standing by our workmanship warranty but this is nota leak caused by Legacy Exterior's install of roof or flashing.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The company arguments are untrue and misleading. The rubber roof can not be laid on the metal roof with many sharp fastening bolts on surface. Very unprofessional argument. It is obvious: The company has installed leaking metal flushing,  new leak appeared in a new place, this leakages should be rectified immediately, or needs to compensate for the cost of work - 432 dollars.Warranty on metal Flushing  is the part of the roofing company's warranty on roofing replacement of my house. This warranty ends May 22, 2016.I believe that such a company is not worthy Revdex.com "A+" accreditation.Regards,
[redacted]