Legacy Ford Pasco

To Whom It May Concern, We want to start out by saying sorry for the inconvenience that this has caused Once we saw the condition of the tires we immediately offered to pay for the tires that were affected We by no means tried "covering up" or admitted to "being caught" and do not operate business that way We do not want to be slandered in this way and have already offered to make the situation right multiple times We are going to pay for four new tires to be put on the car but in no case are we admitting to "covering up" or "being caught" on doing something this inappropriate By us willing to get four new tires we are admitting to wanting to do the right thing for our customer and our community When you come buy a car here at Legacy Ford you should feel confident in the vehicle you are buying and confident in the dealership you are buying from [redacted] Sales Manager Legacy Ford Pasco [redacted] - Work

To Whom It May Concern,
   We want to start out by saying sorry for the inconvenience that this has caused.  Once we saw the condition of the tires we immediately offered to pay for the tires that were affected.  We by no means tried "covering up" or admitted to "being...

caught" and do not operate business that way.  We do not want to be slandered in this way and have already offered to make the situation right multiple times.  We are going to pay for four new tires to be put on the car but in no case are we admitting to "covering up" or "being caught" on doing something this inappropriate.  By us willing to get four new tires we are admitting to wanting to do the right thing for our customer and our community.  When you come buy a car here at Legacy Ford you should feel confident in the vehicle you are buying and confident in the dealership you are buying from. 
 
[redacted]
Sales Manager
Legacy Ford Pasco
[redacted] - Work

Review: I purchased a 2013 Ford Edge from Legacy Ford on 4/28/13. In addition the standard contract, I purchased a maintenance contract /Appearance Package from them to cover the interior and exterior from stains, water spots, etc. The contract states that if the item cannot be cleaned, the item will be replaced. I have taken the car in multiple times since July 2013 to have stains removed. Never have the stains come out. In the process, Ford has dyed the suede in our car and it is now discolored. On the 17th of April, 2014, I took it in again. It is noted by [redacted], the service agent that Resistol has been reapplied again. Again, the stains did not come out. [redacted] told me that he would file a claim with Resistol on our behalf to have them replace the seats due to the discoloration and inability to remove the stains.

I then received a call from [redacted] stating that Resistol is denying our claim since they do not cover suede. I called the Finance Manager, [redacted], and asked him how he could sell me a product to cover our suede seats, if those seats are in fact not covered. He said he would call me back. He never did. I called [redacted] back a couple of days later and he told me that we are actually covered because we have a second generation contract that includes suede. He said he would get back to me after calling the company. He never called me back. I called him back a week later and reminded him that we were in the process of moving (something I had told him since March) and he told me that we would have to travel back to Pasco to have the work done once it was resolved. ???

Now it has been since 5/21/14, almost two months, since our last conversation and I still have never received a call back. My phone number has not changed. I can furnish records from my cell phone company documenting how many times I have contacted Ford in the past year. I have put in a log on Fords website. Never received a call back. My husband filled out a survey that we know they received because [redacted] bashed me for it via phone. I have emailed the Service Manager, left phone messages for him, etc. Nothing. No return call or email. I have emailed [redacted], the person listed on Legacy Ford's website as being the person in charge. Nothing. I am done.Desired Settlement: I wish to have my seats replaced by Ford since they are the ones that applied the product that discolored my seats. I also want a full refund of the Appearance Package plus applicable sales tax and doc fees.

$799 package+ 8.6 % tax (68.71) +$150 Doc Fee= $1017.71.

Review: I took my new Ford transit connect in for a minor repair, a window gasget had to be replace. My vehicle sat in the lot for about 3 hours. once the repair had been done, I got in the vehicle and drove home to the farm, stopping no where. When I got home I had to walk behind the car. I saw a hole in the back door. I contacted Legacy and they had no knowledge of what happened. I was told they would look into the matter. When they finally responded, they said the damage did not happen in the garage. It looked like to them that the car was run into by a vehicle that had to have of some kind of rod attached to it. I realize that they did not cause the accident but it happened in there lot. I assumed they had insurance for such happenings. It seems they have a $2000. deductible and I have a $1000. deductible on my insurance. They finally offered this solution, They would pay 1/2 of the repair bill but I had to pay the other half. They told me I could always cover up the hole with a sticker. My vehicle purchased from them has 4000 miles. The hole is in front of the computer that runs the handicap lift in the vehicle. Dirt or moisture can ruin the $6000. computer. I am a senior on limited social security, paying half the repair bill would take over half of my monthly check. Last I spoke to the service mgr. he claims now that they could see the vehicle the whole 3 hours it sat in the middle of the lot and they saw nothing. It is amazing that they keep coming up with different answers or senarios for what happened. My account has never varied as I simply told it like it happened. They need to man up and take care of the repair.Desired Settlement: repair the damage to the vehicle and pay the entire bill

Business

Response:

Upon the vehicle arriving at Legacy [redacted] the vehicle was brought into the shop and the repair was made in a timely fashion. While in the shop it was under direct supervision. Once the repair was made it was parked back out into the Service Lane where a Service manager was watching it from his office window while assisting the customer to get a [redacted] Refund for their Handicap lift. At no time was there a vehicle parked in front of or behind the vehicle where the damage had occurred. The customer found the vehicle had damage after it had been off the lot, it was brought back to the dealership where one of the Service Managers went out and personally looked at the damage. He was able to determine that there is/was nothing in the shop or that was parked around the vehicle that could have possibly caused the damage. However, due to the fact that the customer bought the vehicle from our Legacy Family we decided under good faith that we would help the customer out and pay for half of the repair. The customer at that time left and then left phone messages for the other service manager which were answered in a timely fashion and messages were left due to the Customer not picking up. There were no further responses from the Customer at that Point. Here at Legacy [redacted] we believe in doing what is right and if we damage something we are up front and tell the customer and make sure to fix the vehicle properly. Unfortunately in this particular instance we found in no way that the dealership was at fault for the damage.

I live in Pullman, WA. I tried to purchase an F250 closer to home, but I didn't think the offers for my two trades were fair, so I called Legacy. They asked me about my trades, which I described fairly. They made an offer of $3,000 more in total than the other dealer did sight-unseen. They then offered to sell me any vehicle on their lot at $250 over invoice + deduct all applicable rebates. This was $500 less than the first dealer. For a chance to save $3,500, I gladly drove the two hours. When I got there, we went lot shopping, I picked one out, they showed me the invoice, and I agreed to buy it. They looked at the one trade I drove down there, kept their word on that one AND the other one still at home. I completed the purchase, the salesman rode back home in the new truck, and drove the second trade back to Pasco. All of this done in less than 6 hours, including 4 hours of driving. Best car buying experience of my life. They keep their word!

Review: Purchased Chrysler 300 M 2011 on April 16th 2015. I washed the car on the 15th of May and the Tire came clean and the wash cloth I was using became covered in shoe polish exposing faulty tire sidewalls. I took the car in the next morning and showed The 2 salesmen that worked with at time of purchase and they disclosed that I caught them and that they used 3 cans of shoe polish to cover the faulty and un safe tires. [redacted] stated "he caught us" [redacted] and [redacted] both know that they had to put air in the tires on the day I purchased the car before I could test drive the vehicle. I have had to put air in the tires since and the tires do not hold air the last time I put air in all of them the next day the I was in the dealership with Mr. [redacted] about some of the computer programing and the computer showed 3 of the tires were down to 31 lbs of air. The 4th was at 35. This shows loss air over night. After I showed Both of these 2 men on the 16th of may theirs and they admitted they used shoe polish to cover them they said come back on Tuesday the 19th (today) and speak to Mark in the tire department. I did. He said the same thing that Les Schwab said and that is that Michelin Tires will tires have problem with the side walls weatherizing even on a car lot the sun will heat the cool. The tires need replaced but only if I apply for credit the dealership would not correct the problem. I could be driving and a sidewall blow out and loose control and run into someone, either a car or pedestrian. I went to Speck Hundai on Monday the 18th with my mother she had her car worked on. I asked a dealer there and he said "the tires are a waste and they rip."Desired Settlement: The dealer ship replace them with new quality tires at no expense to me. They admitted to covering up faulty and dangerous tires. They made me apply for credit today the 19th which I was denied due income to debt ratio. Now that I have the car payment. The sales department was going to put $200.00 toward the new tires today. Isn't this working under the premise that they admitted guilt out loud and were working toward making it right? The vehicle I traded in had new tires on and sold in 2 wks.

Business

Response:

To Whom It May Concern,

We want to start out by saying sorry for the inconvenience that this has caused. Once we saw the condition of the tires we immediately offered to pay for the tires that were affected. We by no means tried "covering up" or admitted to "being caught" and do not operate business that way. We do not want to be slandered in this way and have already offered to make the situation right multiple times. We are going to pay for four new tires to be put on the car but in no case are we admitting to "covering up" or "being caught" on doing something this inappropriate. By us willing to get four new tires we are admitting to wanting to do the right thing for our customer and our community. When you come buy a car here at Legacy Ford you should feel confident in the vehicle you are buying and confident in the dealership you are buying from.

Sales Manager

Legacy Ford Pasco

[redacted] - Work