Legacy Garment Care & Valet Reviews (2)
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Legacy Garment Care & Valet Rating
Description: DRY CLEANERS - MOBILE
Address: 211 West 56th Street, New York, New York, United States, 10019
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Review: Our 5 shirts (Brooks brother) were ruined by Legacy Garment Care. When I took the shirts, they acknowledged their mistakes, and told me that I will get full refund. I gave them the original receipt, and they kept the shirts as well. This incident happened in Feb 2013. [redacted] was the person in charge of the refund. I kept on asking about my refund and also, the receipt, and was told that it is in queue for the refund. After almost 4 months, my husband called the owner and was told that he had no idea of the dispute. After multiple calls, they told us that they have misplaced our shirts and the receipt, and if we want to go to court--go ahead. I am in shock, as I feel cheated. Brooks brother shirts are expensive...they were at least $70 each. [redacted] (who calls himself the owner) was very obnoxious with my husband.Desired Settlement: We want to resolve this. We want our money back (70 * 5 = $350), and also, the receipts for the original purchase.
Legacy cleaners destroyed a brand new custom made button-down shirt of mine -- they ripped it about 12 inches along the back. They initially blamed their machine and said "it happens". When I protested, the manager agreed to compensate me half the original price. That was 3 months ago and despite my almost daily follow-ups, they have not provided restitution.