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Legacy Heating & Air Conditioning

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Legacy Heating & Air Conditioning Reviews (2)

Initial Business Response / [redacted] (1000, 5, 2015/11/05) */ Contact Name and Title: Vicky [redacted] , Owner Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @aol.com Technician arrived at customer home to maintenance boilerUpon inspection, technician advised and showed customer the bracket for the burner was previously broken and someone had used a piece of soft copper to try & wedge the bracket in place, customer approved removing burners to cleanWhen removing burners, bracket fell apartTechnician advised homeowner and he requested quote to replace bracketWe provided a quote of $and the customer stated he should not have to pay for it because he did not brake it, the technician called his supervisorThe supervisor called the customer and customer stated we should pay for the repair because the technician broke the bracketThe supervisor went over with the customer that the technician had been proactive in showing him the bracket before removing so he really could not be at faultHe offered to split the repair with the customer to be fairCustomer declined and said he had a warranty on his home and he would contact themThe customer did not call back for the repair, the technician completed the maintenanceCustomer advised technician did a good job cleaning the boiler OFFER: Offer the customer the $we offered to pay at the time of the repair Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/11/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) He took the receipt back after I signed for itI do not agree with the company's responseThe remarks from he technician were mostly untrueThe remarks by the Supervisor were also untrue Final Business Response / [redacted] (4000, 9, 2015/11/18) */ Contact Name and Title: Vicky [redacted] , Owner We do not understand exactly what the homeowner felt wasn't true, however, we do aplogize that he is unhappyWe do not feel it is fair to our company to pay more than we would have charged for the repair OFFER: To help resolve this issue, we would be willing to refund the $that we would have charged for the repair Final Consumer Response / [redacted] (2000, 12, 2015/11/25) */ (The consumer indicated he/she ACCEPTED the response from the business.) I do accept the offer that the company is offering even though I do not get why they feel as if they were being honest about properly fixing my heater when they broke the boiler and tried to lie about it.I have pictures of what they have brokenI still would not recommend this business to anyone

Initial Business Response /* (1000, 5, 2015/11/05) */
Contact Name and Title: Vicky [redacted], Owner
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@aol.com
Technician arrived at customer home to maintenance boiler. Upon inspection, technician advised and showed customer the bracket for the...

burner was previously broken and someone had used a piece of soft copper to try & wedge the bracket in place, customer approved removing burners to clean. When removing burners, bracket fell apart. Technician advised homeowner and he requested quote to replace bracket. We provided a quote of $188.40 and the customer stated he should not have to pay for it because he did not brake it, the technician called his supervisor. The supervisor called the customer and customer stated we should pay for the repair because the technician broke the bracket. The supervisor went over with the customer that the technician had been proactive in showing him the bracket before removing so he really could not be at fault. He offered to split the repair with the customer to be fair. Customer declined and said he had a warranty on his home and he would contact them. The customer did not call back for the repair, the technician completed the maintenance. Customer advised technician did a good job cleaning the boiler.
OFFER:
Offer the customer the $94.20 we offered to pay at the time of the repair.
Initial Consumer Rebuttal /* (3000, 7, 2015/11/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
He took the receipt back after I signed for it. I do not agree with the company's response. The remarks from he technician were mostly untrue. The remarks by the Supervisor were also untrue.
Final Business Response /* (4000, 9, 2015/11/18) */
Contact Name and Title: Vicky [redacted], Owner
We do not understand exactly what the homeowner felt wasn't true, however, we do aplogize that he is unhappy. We do not feel it is fair to our company to pay more than we would have charged for the repair.
OFFER:
To help resolve this issue, we would be willing to refund the $188.40 that we would have charged for the repair.
Final Consumer Response /* (2000, 12, 2015/11/25) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I do accept the offer that the company is offering even though I do not get why they feel as if they were being honest about properly fixing my heater when they broke the boiler and tried to lie about it.I have pictures of what they have broken. I still would not recommend this business to anyone.

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Address: 6502 Bluffton Road, Fort Wayne, Indiana, United States, 46809-2370

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