Legacy Insurance Services, Inc.

On 12.31.14, Company received a report of loss, in which an independent appraiser was assigned the following business day. On 1.16.15, the Company issued a check made payable directly to Mr. Vizcarra for all known damages less his deductible. On 1.22.15, the Company issued a supplemental...

check to [redacted] for supplemental damages discovered during the repair of the vehicle. This check was reissued on 2.5.15, one day after the company was notified by the body shop was not in possession of the original check.In review of our files, there was no allegation of fraud determined during our investigation of the claim. The reason the body shop released the car was due to our working directly with them for payment of the supplemental damages. It appears Mr. [redacted] concerns were a result of the delay of the supplement claim check having to be reissued.

Earlier I posted a review about my claim being denied. I received a phone call from the assigned Adjuster, K D[redacted] on this case later this afternoon who cleared up some information that I had. Aparently I had been leaving messages at the wrong number (the insurance Agent rather than the Company). She then handled my case, requested the information (police report) and begin to process my claim in a prompt and respectful manner. I stand corrected in my above filed statement. She was very helpful and willing to correct the issue.

I recently had a claim and you have a pretty bad Customer Service. Startin with the individuals taking the Claim and the worst was my Adjuster Stephanie Suarez. If you want to make your business grow, star with Customer Service, Stephanie was not giving all the information she needed to closed my claim, I had to take the words out of her mouth to find out what it was she needed and I did all the leg work to closed my claim. And when I talk to her I could hear in her voice how bother she was when she was talking to me, WORST EXPERIENCE EVER.

On 12.31.14, Company received a report of loss, in which an independent appraiser was assigned the following business day. On 1.16.15, the Company issued a check made payable directly to Mr. Vizcarra for all known damages less his deductible. On 1.22.15, the Company issued a supplemental...

check to [redacted] for supplemental damages discovered during the repair of the vehicle. This check was reissued on 2.5.15, one day after the company was notified by the body shop was not in possession of the original check.In review of our files, there was no allegation of fraud determined during our investigation of the claim. The reason the body shop released the car was due to our working directly with them for payment of the supplemental damages. It appears Mr. [redacted] concerns were a result of the delay of the supplement claim check having to be reissued.

Earlier I posted a review about my claim being denied. I received a phone call from the assigned Adjuster, K D[redacted] on this case later this afternoon who cleared up some information that I had. Aparently I had been leaving messages at the wrong number (the insurance Agent rather than the Company). She then handled my case, requested the information (police report) and begin to process my claim in a prompt and respectful manner. I stand corrected in my above filed statement. She was very helpful and willing to correct the issue.