Regarding Customer *** ***
September 24, 2013
"">*** brought in leather hides for dyingdeer Chocolate Brown Color and elk Black Color
Hides were then stamped with his own Claim #for identification purposes
November 2014
Hides begin dying process
December
During the dying process and machine processing the stamped area was unreadable, this is uncommon but does happen on occasion
*** called customer to explain that we were unable to identify his two exact hides among the approxother customer hides being dyed*** apologized for the inconvenience and offered to replace his hides with other hides of same or better quality plus a 50% discount on the dying process
January 24,
Legacy Leathers called *** to let him know his replacement hides were finished and ready to be picked up
February 7,
*** called Legacy Leathers left a hostile message asking where his replacement hides were (office was already closed for the weekend)
February 10,
Legacy Leathers called *** to inform him that a previous message was left for him telling him that his replacement hides were ready for pick up
February 11,
*** picked up the replacement hidesIn the presence of *** picking up was a owner of Legacy Leathers and a Plant Manager*** at no time ever voiced his complaint or concern over the replacement hidesHe received his 50% discount as agreed upon previously, paid and left.
Settlement: Replacement hides of same or better quality as originals50% discount given for inconvenience.
No further settlement will be given by Legacy Leathers
Regarding Customer *** ***
September 24, 2013
"">*** brought in leather hides for dyingdeer Chocolate Brown Color and elk Black Color
Hides were then stamped with his own Claim #for identification purposes
November 2014
Hides begin dying process
December
During the dying process and machine processing the stamped area was unreadable, this is uncommon but does happen on occasion
*** called customer to explain that we were unable to identify his two exact hides among the approxother customer hides being dyed*** apologized for the inconvenience and offered to replace his hides with other hides of same or better quality plus a 50% discount on the dying process
January 24,
Legacy Leathers called *** to let him know his replacement hides were finished and ready to be picked up
February 7,
*** called Legacy Leathers left a hostile message asking where his replacement hides were (office was already closed for the weekend)
February 10,
Legacy Leathers called *** to inform him that a previous message was left for him telling him that his replacement hides were ready for pick up
February 11,
*** picked up the replacement hidesIn the presence of *** picking up was a owner of Legacy Leathers and a Plant Manager*** at no time ever voiced his complaint or concern over the replacement hidesHe received his 50% discount as agreed upon previously, paid and left.
Settlement: Replacement hides of same or better quality as originals50% discount given for inconvenience.
No further settlement will be given by Legacy Leathers