Legacy Partners Residential

Initial Business Response / [redacted] (1000, 7, 2015/07/06) */ Contact Name and Title: [redacted] DPM Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @legacypartners.com I apologize for the delay in respondingWe are a business located in [redacted] This was sent to our Bay area office *** left a message for me on June 16, I returned his call immediately and listened to his complaintsI told him that I would look into the charges and get back with himI met with the on site Manager the next day and contacted [redacted] (6/18) to let him know that the charges were valid, however, I wanted to discuss a few of the charges and get his inputI never told him that he was charged for carpet due to floodingI told him that he was charged for flooringThe vinyl in the bathroom was destroyed due to a flooded toilet that was not reported immediatelyHe claims that it was reported as soon as it happened, however, there was an on-line work request submitted by his roommate that states very clearly that she thought it would dry up on it's own (copy attached)This caused damage to the drywall, carpet and vinylI reversed the vinyl charges as well as the invoice for carpet extraction and dryingAlthough, they were made aware of these charges back in January, we should have pursued this at that timeThey were also charged for ceiling paint due to heavy smokeI reversed this charge also, as I did not feel we had enough good photos to substantiate this chargeThey were charged for not returning an access cardAlthough [redacted] never claimed he did not receive a card, his roommate screaming in the background said they did notI reversed this charge as it was insignificant [redacted] claims that the carpet was old (?) (hammy down?) when he moved inIn fact it was only months old and it was covered in stainsPet stains and odor specificallyThey were charged for carpet and pad replacement (photos attached)We charge a prorated amount based on a year anticipated life (42/of $1,or $884.31)They were also charged for drywall damage and baseboard replacement due to what appears to be damage from a dog chewing on the wood (photos attached)Lastly, they were charged for a door that was broken [redacted] claims that they were not given a walk through at move inWe do in fact give them a move in inspection form which is to be completed and damages reportedNo issues were reported***'s charges were originally charges totaled $2,I believe that we could have charged him this full amount and more based on the condition of his apartmentWe have photos of many items that he was not charged for, such as cleaning, trash removal and blind replacement***'s new balance is $1,I believe this is a very fair settlement offerMultiple photos and invoices are available for review if necessary Initial Consumer Rebuttal / [redacted] (3000, 16, 2015/07/08) */ Hello, NO I AM BEYOND FURIOUS WITH THIS ENTIRE COMPANYAll the way up to the CEO who told me in an email that he and this entire company (Legacy Partners) are 100% behind fraudulent and unethical business practicesWhat they sent in a response is what I was disputingI DO NOT AGREE WITH THE CHARGES THEY BROUGHT UPON METHEY WERE BEYOND EXCESSIVEThe company only gave us two weeks to pay or we'd be sent to collectionsIt was not enough time for us to gather all the legal advice we could to fight thisI told the management this SEVERAL times but this company DOES NOT CARE ABOUT PEOPLE IN THE LEASTIN MY EYES THEY ARE CRIMINALS AND THEIFSI feel like I was straight up robbed by this companyI feel as though I was pressured in full to give up payment to avoid our credit being impactedNo one cares at this companyOn top of all this, I get an email from [redacted] (CPM) who did not answer any of my calls, stating that she will not be returning my calls and said that I was a liar right to me in an emailThis was by far the most insulting email of my lifeAbsolutely the worst treatment by EVERYONE at the company, top to downThe CEO [redacted] is a useless yes manHe will stand by any ridiculous claim made by these peopleThe ONLY reason I didn't take them to court was because my wife wouldn't let usWe had multiple lawyers tell us that the management was being far to unreasonable and that a judge would throw out these charges against usThe pictures provided I still do not agree with that it was at all our faultThe apartment and everything in it was NOT new when we moved inThey had to literally tear up the entire carpet in order to charge us for itWhat should we have done when we moved in? Tear up the carpet ourselves and check for damages? I was already FORCED to pay $in fullI want 50% paid back to me by check since I do not agree with the charges and an apology from EVERYONE in the company for being so rude and disrespectful

Initial Business Response / [redacted] (1000, 10, 2015/07/08) */ We are very sorry that this happened to this prospective residentIt was never our intention to keep his moneyThere was a delay because we had to wait until his credit card charge showed up on our system and then the manager was on vacation so it was delayedIt is untrue that we never responded to himIn fact, the manager spoke to him several times and let him know she was trying to get it processedNever did she say we were not going to return his money and in fact he has gotten his money as I have the check number and the issue dateIf for any reason he has not received it, I'm sure he would have called usAgain, we are sorry for any delays and stress that we have caused him

Initial Business Response / [redacted] (1000, 10, 2015/07/08) */ NOTICE TO CONSUMER: The business has submitted the same response as Case XXXXXXXX with the notation of: Yes, please use the same responseThe only difference would be that I never spoke with [redacted] at any time Contact Name and Title: [redacted] DPM Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @legacypartners.com I apologize for the delay in respondingWe are a business located in DenverThis was sent to our Bay area office Cory left a message for me on June 16, I returned his call immediately and listened to his complaintsI told him that I would look into the charges and get back with himI met with the on site Manager the next day and contacted [redacted] (6/18) to let him know that the charges were valid, however, I wanted to discuss a few of the charges and get his inputI never told him that he was charged for carpet due to floodingI told him that he was charged for flooringThe vinyl in the bathroom was destroyed due to a flooded toilet that was not reported immediatelyHe claims that it was reported as soon as it happened, however, there was an on-line work request submitted by his roommate that states very clearly that she thought it would dry up on it's own (copy attached)This caused damage to the drywall, carpet and vinylI reversed the vinyl charges as well as the invoice for carpet extraction and dryingAlthough, they were made aware of these charges back in January, we should have pursued this at that timeThey were also charged for ceiling paint due to heavy smokeI reversed this charge also, as I did not feel we had enough good photos to substantiate this chargeThey were charged for not returning an access cardAlthough [redacted] never claimed he did not receive a card, his roommate screaming in the background said they did notI reversed this charge as it was insignificant[redacted] claims that the carpet was old (?) (hammy down?) when he moved inIn fact it was only months old and it was covered in stainsPet stains and odor specificallyThey were charged for carpet and pad replacement (photos attached)We charge a prorated amount based on a year anticipated life (42/of $1,or $884.31)They were also charged for drywall damage and baseboard replacement due to what appears to be damage from a dog chewing on the wood (photos attached)Lastly, they were charged for a door that was broken[redacted] claims that they were not given a walk through at move inWe do in fact give them a move in inspection form which is to be completed and damages reportedNo issues were reported.***'s charges were originally charges totaled $2,I believe that we could have charged him this full amount and more based on the condition of his apartmentWe have photos of many items that he was not charged for, such as cleaning, trash removal and blind replacement.***'s new balance is $1,I believe this is a very fair settlement offerMultiple photos and invoices are available for review if necessary Initial Consumer Rebuttal / [redacted] (3000, 12, 2015/07/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) I still feel robbed by this companyI have pictures of the carpet days before the move out of the second room and there was nothing in that room to cause the supposive stain that was supposedly caused by usWhen it was showed to ***, she said that didn't matterI would like at least $back from what they made us payThey charged us way more than what we paid for rentThey took advantage of young people knowing that their apartments are old and they don't replace the carpets to brand newWhen we entered the place the carpet looked like it was cleaned not new as it was claimed