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Legacy Properties Reviews (2)

Before leasing an apartment from Legacy Properties please think twiceThey have illegally cashed a check that was left in my sons apartment and we are now seeking Legal CounselBeware !!!!!
The management Billie L*** is not willing to resolve this issue or even discuss over the phoneWhen called she hangs up several timesVery unprofessional

Good morning,
On 4/27/2015 @ 2:45 pm we received a request through Mr. [redacted]'s home warranty for a pool claim that Mr. [redacted] had submitted through them. We promptly called and scheduled an appointment for 4/29/2015 between 12:00 pm - 5:00 pm.
Myself (Kent...

*.) and a fellow technician (James *.) arrived on the property at 3:30 pm and after having spoken with Mr. [redacted] on the phone, was told that he would be there in 15-30 minutes.
Mr. [redacted] arrived to his home and met us in the backyard by his equipment at approximately 4:00 pm.
After having already began repairing the issues that we had found at the time of our arrival, I then began discussing additional issues that we had found while my partner completed the repairs that we had started.
Mr. [redacted] was excited that the repairs were finally being made through the warranty company since we were now the third company sent out by them to do the repairs and was very grateful for our company for following through.
Upon discussing this with Mr. [redacted] I had also informed him that I found another issue that would be otherwise hidden if a full and complete inspection were not done on his equipment which is not typical of another pool company but is something that we here at Eden do at every pool.
He was very grateful of our find and understand that we would need to return to repair the newly found issues as we would then need further approval from his warranty company.
At this time I had informed Mr. [redacted] that his spa light was full of water and at the very least the bulb and gasket would need replaced but could end up being the complete light since the water had been sitting for a long while which can cause much more damage. I also let him know that the pool light was still working but did have a little condensation inside that could eventually cause an issue. Furthermore, he had asked why his spa blower wasn't working to which I informed him that there was no air tubing installed between the air button at his spa and the Pneumatic switch by his equipment which engages and turns the blower on but only that there was a small section of tubing back at the switch.
I let him know that if we were to complete these repairs upon the next visit through the warranty company for the warranty repairs, that we would be able to perform the work at a discounted rate since we would already be on site. It was at this time that I gave a verbal proposal to which he accepted since it was greatly discounted.
Upon our next visit on 5/5/2015 @ 9:00 am and having completed the repairs for warranty, we then performed the agreed work on the spa light, pool light, and air tubing and all work was completed same day @ 12:15 pm.
We first replaced the pool light bulb and gasket and dried the inside of the pool light.
Next we replaced the spa light bulb and gasket and upon completion found that the complete light would need replaced. We did not replace the complete light since I had assured Mr. [redacted] on the previous visit that we would first gain his approval as it would be much more costly.
Lastly, we installed the air tubing hose for the air blower. At that time we noticed that there is possibly and underground break in the conduit since the run of the air tubing was considerably tighter than normal.
We completed the requested job as is and I called Mr. [redacted] with the proposal to replace the light which we would discount the bulb and gasket cost on from the previous repair.
We also discussed his desire to repair the tile on the side of his spa as well as extending the deck between the tree and the house. He did not want to proceed with this at that time.
Mr. [redacted]'s email address is inputted into our advanced work order system which sends real time updates, notes, pictures, etc.
We have sent Mr. [redacted] all information to which his only claim was that we did not do any work since the spa light still was not working.
The spa light will not work unless it is completely replaced as previously stated but just because we diagnosed the spa light as non-functional does not dismiss the additional work completed or the diagnosis of the light up to that point.
Mr. [redacted] now claims that the repair work was never authorized because we don't have some sort of written agreement but this claims falls short of the testimony given through the recorded calls, voicemails, and email correspondence where Mr. [redacted]'s only claim to  this point was that we didn't do the work he wanted since the spa light wasn't working.
I have attached the pictures of before, during, and after the requested repairs that we have since long sent to Mr. [redacted].
I would only suggest that Mr. [redacted] pay the invoiced balance before being sent fully to collections (something we do not like to do nor do we do often as you can see from the date of service to today's date) as we have given him ample time to remedy this situation and once sent will be fully out of our hands.
In the many years that we have been in business and having served over 4000 customers in a repair capacity, I can count on one hand the few that we unfortunately have to see this far under these same circumstances. We do not find our pride with situations as this but instead find great pride in the thousands others who we have had the privilege to serve to their complete satisfaction.
This will be the only and final correspondence in a setting such as this, as this particular issue does not concern others but only Eden and Mr. [redacted]. Except as to otherwise accept payment for serviced rendered if Mr. [redacted] would like to call or pay online at www.EdenBillPay.com this decision remains and stands firm and final.
Thank you for your understanding!
Kent
Eden Pool Service
936-900-9335 - Office
855-654-7665 - Toll Free
www.EdenPoolService.com

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Address: 901 Indiana Ave STE 575, Wichita Falls, Texas, United States, 76301-6719

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