Legacy Recreation & Marine

I have text messages to and from the [redacted] s informing them that Legacy would repair all items of concern.The door latch was a dollars latch that was on back orderthe DVD was not included, but I agreed to send them a check for dollars so they could purchase a new sony dvd from [redacted] The key issue was a little more difficult because all the keys were included in the sale, I did agree to replace the entry door lock with a new lock and key, free of chargeThe roof was inspected by the customer prior to the purchase, the roof was in perfect condition I do have pictures from the original listing showing that the roof was like brand new condition prior to leaving Legacy I asked the [redacted] 's to bring the unit back to Legacy so that I could make any repairs, she stated: " [redacted] will make the repairs, just send us money" I asked her not to do that, I wanted to see what the leak was, where it was coming from, and what caused it Instead of bringing it back to Legacy for the minor issues noted, they decided to get the Revdex.com involved I will repair all items listed, if the roof was damage in the storms I will also repair that for a discounted amount I want to try and make these customers happy

Sorry for the delay in response, as I was unaware of the complaint until the email received on January 22, Since the complaint was filed, Legacy Recreation has picked up the toy hauler and replaced the broken vent covers, replaced seals and completely resealed the roof and delivered the toy hauler back to the customer During the time of the issue, there were massive storms/rain including flooding that had closed major highways and damaged many roofsClosed roads in the Union, Eureka and Valley Park, Missouri areas also prevented an earlier pickup dateThese areas have been declared federal disaster areas The vents were not previously broken and I am unaware as to what or why the vents became broken I would expect the the reason behind the damage was from the stormsAs soon as I was able to travel to piand repair the trailer, I didIt has since been returned to the customers satisfaction

Complaint: [redacted] I am rejecting this response because: See attached document Sincerely, [redacted]

Initial Business Response /* (1000, 7, 2015/09/24) */
Our 30-day warranty requires all work and repairs to be completed by Legacy Recreation & Marine at our location and excludes batteries, tires and any negligent damageAny used RV is expected to have wear and tear and not be in perfect
or new condition
Our customer was given a 30-day warranty on the drive trainHe returned within the day period for repairs on the power steeringThese repairs were completed at no charge for the customerAll repairs need to be completed at our locationWe do extend up to $off-location repairs as a courtesyIf he would have returned within the day warranty period for other repairs, those would have also been completedAt this time I would agree to pay up to $in off-location repairs with submitted receipts

His reply is not trueHe welshed on the deal and this is a lieI have been trying to contact him by his business phone, personal phone, and even Facebook and he will not respond to any of my means of contactHe hasn't finished fixing the camperIt is not resolvedHe's trying to be sneaky, but there's still many issues with the camperHe is wasting my timeI just wanted him to fix it

I have previously replied to this dispute and all issues have been resoved
Legacy Recreation
*** *** **
*** *** *** ***
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His first comment after I mentioned the damage was that I should report to insuranceI said no to thatAfter my roof leaked, I contacted him by phone multiple times, and he never contacted me backI showed up at the business unexpected and he tried to give me an $8,camper for $12,camper and I told him no that's not fairHe then decided to come get the camper and took it back to his businessI notified him of the spots where the camper leakedI told him I would like to sit down with him and ask for a list of the repairs he made so that if anything happened later down the road with these issues he would fix themHe agreedHe did replace vents, but never sat down with meHe brought the camper back to ***'s Orchard, where I had parked the camper previously, and didn't even call me to tell me he moved it backI found out through the business owner of ***'sI went to the camper it was still leaking out of a vent that had never leaked beforeI've been trying to contact him since this and he never respondedI would like my full refund back(*** BR.tif)

Complaint: [redacted]
I am rejecting this response because:
See attached document
Sincerely,
[redacted]

I have text messages to and from the [redacted]s informing them that Legacy would repair all items of concern.The door latch was a 5.00 dollars latch that was on back orderthe DVD was not included, but I agreed to send them a check for 40.00 dollars so they could purchase a new sony dvd from [redacted]The...

key issue was a little more difficult because all the keys were included in the sale, I did agree to replace the entry door lock with a new lock and key, free of chargeThe roof was inspected by the customer prior to the purchase, the roof was in perfect condition.  I do have pictures from the original listing showing that the roof was like brand new condition prior to leaving Legacy  I asked the [redacted]'s to bring the unit back to Legacy so that I could make any repairs, she stated: "[redacted] will make  the repairs, just send us money"  I asked her not to do that, I wanted to see what the leak was, where it was coming from, and what caused it.   Instead of bringing it back to Legacy for the minor issues noted, they decided to get the Revdex.com involved.  I will repair all items listed, if the roof was damage in the storms I will also repair that for a discounted amount.  I want to try and make these customers happy.

Sorry for the delay in response, as I was unaware of the complaint until the email received on January 22, 2016.
Since the complaint was filed, Legacy Recreation has picked up the toy hauler and replaced the broken vent covers, replaced seals and completely resealed the roof and delivered the toy...

hauler back to the customer.
During the time of the issue, there were massive storms/rain including flooding that had closed major highways and damaged many roofs. Closed roads in the Union, Eureka and Valley Park, Missouri areas also prevented an earlier pickup date. These areas have been declared federal disaster areas.
The vents were not previously broken and I am unaware as to what or why the vents became broken.
I would expect the the reason behind the damage was from the storms. As soon as I was able to travel to pick-up and repair the trailer, I did. It has since been returned to the customers satisfaction.