Legacy Refining

Revdex.com:At this time, I have not been contacted by Legacy Refining regarding complaint ID ***.Sincerely,*** ***

This client sent material that he referred to as "high grade". Understanding electronic waste has a bit of a learning curve. I have been in this industry for a number of years and it is in obvious best interest to the client to represent their material as better as it is
in order to get better pricing or in some cases free shipping. I have learned that a potential client may be doing this for two reasons. The first and most common is that the client is truly unsure of the type of the material they have and they just want to get strong prices. The second is that the client is knowingly misrepresenting their material in order to manipulate the buyer whether for free shipping, advanced payments, or a higher payment structure. I explained to this client that there are several ways that we process material. One possible way is through the refining process. In no way did I tell the client that this is going to be done with his specific material. I wouldn't be able to make an assessment like that until I have actually recieved the material from him. Even pictures that clients may send may not be the actual material we physically receive. In some cases clients will show pictures of circuit boards (one type of electronic waste) that are cleaned and need no further work done, and what we receive are uncleaned circuit boards that need to be physically worked on thus adding time and labor to the transaction. Nonetheless, this client told me he was sending all high grade material of all cleaned boards and other types of high grade waste. As a new client, I gave him the benefit of the doubt and even decided to take the financial risk of covering his shipping charges provided that all of the material was in fact high grade. Once it was received and we started to sort through the material I indicated to him that this was not all high grade as he believed and more importantly a lot of material still needed further work. He told me to do what I thought was best, and I truly did.This client claims that he was under the impression that this was to be refined. Whether it was his first time or not, if he were to send this material as it was to a secondary smelter for refining, they would work with him in the same capacity as I did and buy his material. They would have not acted as an outright purchaser but only put it in queue for refining. Since the material was not all high grade and still needed work done like removing of excess metal and heat sinks he would have owed them money for processing. He would have not received any money for his material and they would not notify him that it should not be refined. There are charges associated with processing material such as incoming weight charge of at least $per pound. So just by accepting his pounds for refining would have initially cost him $the minute it is accepted. Not to mention there would be two assay charges of at least $each, and then only his minimum deductions and finally his pay out percentages. He would have owed even the most reputable of refineries money. He would have gotten nothing.Instead I offer him competitive outright prices (he may have been able to get better prices locally, or worse ones for that matter) and worked on his material. Even an outright purchaser would charge a labor rate of $an hour to remove excess metal and batteries from a client's material. I did not do any of this. I finalized his material and sent him a settlement for $2597.62. I was not able to cover shipping because he did not send me high grade cleaned boards as he said which was a prerequisite for me covering his shipping. He would not accept a check from my organization and told me that this would escalate further. He has an unreasonable expectation of his material and has valued it at $5000-$6000, which it is not even close. I do not understand how he came up with that number and he has yet to explain it to me either.I can provide any documentation including email correspondence and even the exact pictures of his material and furthermore the correspondence and outright vendors who buy material from us with the prices they offered me. Nowhere would any calculations or correspondence show a value even remotely close to what this client believes is worth

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I contacted this company to have my materials refined. I explained and even sent pictures of some of the types of materials that I had.I had a total ~ 1500 pounds of material I sent to the company.he told me no problem he could proses my material. I even asked him if I would be getting a spread sheet telling me how much gold ,silver palladium platinum ect.he said yesso I got all the material bundled up, with the help of my mom and dad, we wrote down all the weights and description of materials got it onto plaits and shrink warped ready to shipp. after ~ 2 months the company sent me a spread sheet as if he was buying my material. (my matereal was not sent to a "refinery" for him to buy form me as scrap, for less money then I could of got 1 mile down the road to the scrap yard I go to every daythe prices he offered me on my items are around 25% less then my local scrap yard,FOR EXAMPLE I HAD 46 POUNDS OF GOLD MEMORY HIS PRICE $9.03 PER POUND, MY SCRAP YARD $9.95 PER POUND,( THE FUNNY PART IS WHEN I LOOK UP THE WEIGHT OF WHAT IT WAS WHEN I SENT IT IT SAYS 90 POUNDS OF RAM  and I also found out that he removed all the metal and plastic and aluminum off the items before weighing them ( something I don't have to do at my local scrap yard) and still Get better pricing..my question to is (WHY WOULD I SHIP MY ITEMS TO A "REFINERY" FOR LESS MONEY THEN I COULD OF GOT 1 MILE DOWN THE ROAD WITH NO SHIPPING FEES OR CHARGES?) THE ITEMS WHERE NOT SENT TO HIM FOR HIM TO BUY THEY WHERE SENT TO BE REFINED.SO THE DAY AFTER HE SENT THE BUY OUT INVOICE I CONTACTED HIM. TOLD HIM MY ISSUE WITH IT ALL, AND SAID I WANT MY MATERIAL BACK.HIS RESPONSE WAS "HE DON'T HAVE IT" OK DID I GET PAYED ? DID I CASH YOUR CHECK? NO I DID NOT SO WHERE IS MY MATERIAL?WELL IT IS NOW END OF APRIL, I HAVE CALLED AND EMAILED THIS COMPANY EVERY DAY FOR THE LAST 2 WEEKSTO SETTLE UP AND JUST TAKE WHAT HE OFFERED (ONLY BECAUSE I NEED THE MONEY FOR OTHER THINGS)I HAVE GOT NO RESPONSE, NO CALL BACK NOTHING.ONE DAY I MOST OF CALLED 10 TIMES SO MY GUESS IS THIS COMPANY IS JUST TRYING TO STEAL ALL MY MONEY ( NOT RESPONDING TO EMAILS OR MESSAGES IS NOT THE WAY A COMPANY SHOULD OPERATE) I STILL HAVE NOT GOT 1 PENNY FROM THIS COMPANY FOR MY 1500 POUNDS OF MATERIALHE ALSO SAID HE COVERED SHIPPING   ( HE BILLED ME FOR IT ON THE INVOICE ) IF I WOULD OF TOOK MY ITEMS TO MY LOCAL SCRAP YARD I WOULD OF WALKED AWAY WITH 5,000 I GUARANTEE ITNOT 1,910.37 WITH 687.25 IN CHARGES HE OFFEREDMY ITEMS WHERE NOT SENT TO A REFINERY TO BE PERCHESED ( AND HE KNOWS THAT)AND HE IS IGNORING ALL MY ATTEMPTS TO TALK IT OUT WORK IT OUT FIGURE IT OUTAT THIS TIME I HAVE $0 MONEY  FROM HIM AND LOST ALL MY MATEREALS AND THE COMPANY IS NOT REURNING ANY CALLS OR E MAILS
Sincerely,
[redacted]

This client sent material that was not "ready" to be processed, and if he were to send that material to any domestic refinery or smelter just as he sent it to us he would not receive a settlement but rather an invoice, let me explain why - When any facility accepts material for refining there are incoming charges related to the weight of the material accepted.  This charge is incurred immediately when the material arrives at the loading dock.  This prevents individuals like [redacted] from just sending any material they "think" may have value and let someone else work on it for free.  And in the event that it doesn't or has less than to offset processing charges they can just walk away from the situation with free data and analytics on their material.  There is labor, time, chemicals, machinery, space all involved in processing material - even whether that material has value or not.  Therefore, if [redacted] sent this to any refinery domestically or internationally, he would be subject to a incoming weight charge  in the range of $1.50 - $3.00 per pound.  This charge would likely fall on the higher side as his weight was under the bare minimum of the standard 2000 - 2500 lb of accepting material for recovery.  Therefore, before he gets any results he is looking at a charge of at least $2250 in fees, this is even before any facility makes any money from his material.  This is completely normal and expected when client send material because they are well aware that the material is going to be processed when it arrives.  It makes the responsible for preparing their own material accordingly.  This process from start to finish usually takes about a month.  Furthermore, his material needed labor added to it to remove excess metals and more importantly a large portion on this material was not as he thought "high grade" and not material that should be processed, but rather bought outright in order for us to lump it together with like material in volume and processed later through a specifically a low-grade facility.  Therefore in order to save him from owing us money, I processed the material accordingly and made outright purchases on all of his material.  This is why he originally was sent a settlement and not an invoice.  This was not good enough for him.  He claimed that he was ripped off and that he was entitled to 3 times over what I was offering him (I can verify that this material was nowhere near the value he thought with pictures of his material and pricing from one of our outright purchasing vendors). He was very mistaken to the value of his material and did not want to hear otherwise.  When he was offered payment he was irate and said he did not want payment to be sent (I have this in an email from him) and that he would be contacting an attorney.  He rejected payment several times, only to contact me again 3 months later with now a counter offer which was accepting my original payment but refused to pay for his shipping charges.  This made me irate because his material was worked on and maximized in order to avoid him owing us any money for processing charges.  He even asked for his material back which is impossible to do once we separate and process the material.  I helped him avoid a negative balance all together and he has the nerve to decline payment several times and argue for shipping charges which we incurred to accept his material, and blames me for the loss to buy a building for $140,000 because he was short of money due to him sending us his material and not getting the results he expected which were completely unfounded and unreasonable.  Regards,     Davin G[redacted] Legacy Refining[redacted]
[redacted]
[redacted]
[redacted]

Review: I sent materials to this company for refining

not to be purchased

company sent me invoice as if thay where buying my material for ~ 1/3 lower price the I could of got 1 mile down the road.

when I asked for my material back thay said thay didn't have it anymore.

why would I shipp my items to them to buy when I could get a way better price 1 mile down the street and not have to pay any shipping.

and I was never selling them the items thay where sent to be refined.

the person I dealt with led me on just to get my material.

thay had my matereals for 2 months in that time thye value droped dramasticly

thay removed all the metals off the items with made them not as heavy (somthing I dont have to do at my local recycle company)and get better pricingDesired Settlement: $5.000

Business

Response:

This client sent material that he referred to as "high grade". Understanding electronic waste has a bit of a learning curve. I have been in this industry for a number of years and it is in obvious best interest to the client to represent their material as better as it is in order to get better pricing or in some cases free shipping. I have learned that a potential client may be doing this for two reasons. The first and most common is that the client is truly unsure of the type of the material they have and they just want to get strong prices. The second is that the client is knowingly misrepresenting their material in order to manipulate the buyer whether for free shipping, advanced payments, or a higher payment structure. I explained to this client that there are several ways that we process material. One possible way is through the refining process. In no way did I tell the client that this is going to be done with his specific material. I wouldn't be able to make an assessment like that until I have actually recieved the material from him. Even pictures that clients may send may not be the actual material we physically receive. In some cases clients will show pictures of circuit boards (one type of electronic waste) that are cleaned and need no further work done, and what we receive are uncleaned circuit boards that need to be physically worked on thus adding time and labor to the transaction. Nonetheless, this client told me he was sending all high grade material of all cleaned boards and other types of high grade waste. As a new client, I gave him the benefit of the doubt and even decided to take the financial risk of covering his shipping charges provided that all of the material was in fact high grade. Once it was received and we started to sort through the material I indicated to him that this was not all high grade as he believed and more importantly a lot of material still needed further work. He told me to do what I thought was best, and I truly did.This client claims that he was under the impression that this was to be refined. Whether it was his first time or not, if he were to send this material as it was to a secondary smelter for refining, they would work with him in the same capacity as I did and buy his material. They would have not acted as an outright purchaser but only put it in queue for refining. Since the material was not all high grade and still needed work done like removing of excess metal and heat sinks he would have owed them money for processing. He would have not received any money for his material and they would not notify him that it should not be refined. There are charges associated with processing material such as incoming weight charge of at least $1.50 per pound. So just by accepting his 1500 pounds for refining would have initially cost him $2250 the minute it is accepted. Not to mention there would be two assay charges of at least $300 each, and then only his minimum deductions and finally his pay out percentages. He would have owed even the most reputable of refineries money. He would have gotten nothing.Instead I offer him competitive outright prices (he may have been able to get better prices locally, or worse ones for that matter) and worked on his material. Even an outright purchaser would charge a labor rate of $35.00 an hour to remove excess metal and batteries from a client's material. I did not do any of this. I finalized his material and sent him a settlement for $2597.62. I was not able to cover shipping because he did not send me high grade cleaned boards as he said which was a prerequisite for me covering his shipping. He would not accept a check from my organization and told me that this would escalate further. He has an unreasonable expectation of his material and has valued it at $5000-$6000, which it is not even close. I do not understand how he came up with that number and he has yet to explain it to me either.I can provide any documentation including email correspondence and even the exact pictures of his material and furthermore the correspondence and outright vendors who buy material from us with the prices they offered me. Nowhere would any calculations or correspondence show a value even remotely close to what this client believes is worth.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I contacted this company to have my materials refined. I explained and even sent pictures of some of the types of materials that I had.I had a total ~ 1500 pounds of material I sent to the company.he told me no problem he could proses my material. I even asked him if I would be getting a spread sheet telling me how much gold ,silver palladium platinum ect.he said yesso I got all the material bundled up, with the help of my mom and dad, we wrote down all the weights and description of materials got it onto plaits and shrink warped ready to shipp. after ~ 2 months the company sent me a spread sheet as if he was buying my material. (my matereal was not sent to a "refinery" for him to buy form me as scrap, for less money then I could of got 1 mile down the road to the scrap yard I go to every daythe prices he offered me on my items are around 25% less then my local scrap yard,FOR EXAMPLE I HAD 46 POUNDS OF GOLD MEMORY HIS PRICE $9.03 PER POUND, MY SCRAP YARD $9.95 PER POUND,( THE FUNNY PART IS WHEN I LOOK UP THE WEIGHT OF WHAT IT WAS WHEN I SENT IT IT SAYS 90 POUNDS OF RAM and I also found out that he removed all the metal and plastic and aluminum off the items before weighing them ( something I don't have to do at my local scrap yard) and still Get better pricing..my question to is (WHY WOULD I SHIP MY ITEMS TO A "REFINERY" FOR LESS MONEY THEN I COULD OF GOT 1 MILE DOWN THE ROAD WITH NO SHIPPING FEES OR CHARGES?) THE ITEMS WHERE NOT SENT TO HIM FOR HIM TO BUY THEY WHERE SENT TO BE REFINED.SO THE DAY AFTER HE SENT THE BUY OUT INVOICE I CONTACTED HIM. TOLD HIM MY ISSUE WITH IT ALL, AND SAID I WANT MY MATERIAL BACK.HIS RESPONSE WAS "HE DON'T HAVE IT" OK DID I GET PAYED ? DID I CASH YOUR CHECK? NO I DID NOT SO WHERE IS MY MATERIAL?WELL IT IS NOW END OF APRIL, I HAVE CALLED AND EMAILED THIS COMPANY EVERY DAY FOR THE LAST 2 WEEKSTO SETTLE UP AND JUST TAKE WHAT HE OFFERED (ONLY BECAUSE I NEED THE MONEY FOR OTHER THINGS)I HAVE GOT NO RESPONSE, NO CALL BACK NOTHING.ONE DAY I MOST OF CALLED 10 TIMES SO MY GUESS IS THIS COMPANY IS JUST TRYING TO STEAL ALL MY MONEY ( NOT RESPONDING TO EMAILS OR MESSAGES IS NOT THE WAY A COMPANY SHOULD OPERATE) I STILL HAVE NOT GOT 1 PENNY FROM THIS COMPANY FOR MY 1500 POUNDS OF MATERIALHE ALSO SAID HE COVERED SHIPPING ( HE BILLED ME FOR IT ON THE INVOICE ) IF I WOULD OF TOOK MY ITEMS TO MY LOCAL SCRAP YARD I WOULD OF WALKED AWAY WITH 5,000 I GUARANTEE ITNOT 1,910.37 WITH 687.25 IN CHARGES HE OFFEREDMY ITEMS WHERE NOT SENT TO A REFINERY TO BE PERCHESED ( AND HE KNOWS THAT)AND HE IS IGNORING ALL MY ATTEMPTS TO TALK IT OUT WORK IT OUT FIGURE IT OUTAT THIS TIME I HAVE $0 MONEY FROM HIM AND LOST ALL MY MATEREALS AND THE COMPANY IS NOT REURNING ANY CALLS OR E MAILS

Sincerely,

Consumer

Response:

At this time, I have not been contacted by Legacy Refining regarding complaint ID [redacted].Sincerely,[redacted]

Business

Response:

This client sent material that was not "ready" to be processed, and if he were to send that material to any domestic refinery or smelter just as he sent it to us he would not receive a settlement but rather an invoice, let me explain why - When any facility accepts material for refining there are incoming charges related to the weight of the material accepted. This charge is incurred immediately when the material arrives at the loading dock. This prevents individuals like [redacted] from just sending any material they "think" may have value and let someone else work on it for free. And in the event that it doesn't or has less than to offset processing charges they can just walk away from the situation with free data and analytics on their material. There is labor, time, chemicals, machinery, space all involved in processing material - even whether that material has value or not. Therefore, if [redacted] sent this to any refinery domestically or internationally, he would be subject to a incoming weight charge in the range of $1.50 - $3.00 per pound. This charge would likely fall on the higher side as his weight was under the bare minimum of the standard 2000 - 2500 lb of accepting material for recovery. Therefore, before he gets any results he is looking at a charge of at least $2250 in fees, this is even before any facility makes any money from his material. This is completely normal and expected when client send material because they are well aware that the material is going to be processed when it arrives. It makes the responsible for preparing their own material accordingly. This process from start to finish usually takes about a month. Furthermore, his material needed labor added to it to remove excess metals and more importantly a large portion on this material was not as he thought "high grade" and not material that should be processed, but rather bought outright in order for us to lump it together with like material in volume and processed later through a specifically a low-grade facility. Therefore in order to save him from owing us money, I processed the material accordingly and made outright purchases on all of his material. This is why he originally was sent a settlement and not an invoice. This was not good enough for him. He claimed that he was ripped off and that he was entitled to 3 times over what I was offering him (I can verify that this material was nowhere near the value he thought with pictures of his material and pricing from one of our outright purchasing vendors). He was very mistaken to the value of his material and did not want to hear otherwise. When he was offered payment he was irate and said he did not want payment to be sent (I have this in an email from him) and that he would be contacting an attorney. He rejected payment several times, only to contact me again 3 months later with now a counter offer which was accepting my original payment but refused to pay for his shipping charges. This made me irate because his material was worked on and maximized in order to avoid him owing us any money for processing charges. He even asked for his material back which is impossible to do once we separate and process the material. I helped him avoid a negative balance all together and he has the nerve to decline payment several times and argue for shipping charges which we incurred to accept his material, and blames me for the loss to buy a building for $140,000 because he was short of money due to him sending us his material and not getting the results he expected which were completely unfounded and unreasonable. Regards, Davin G[redacted] Legacy Refining[redacted]

Review: Our company was solicited by Legacy Refining to refine some electronic scrap. They provided a proposal for refining terms that were very good in writing. Once the refining was done, the changed the terms and then stated they couldn't honor their terms and it was our fault for believing their terms. They then stated if we sent them more material they would give us better terms. They were hostile on the phone and would not consider honoring the initial proposal. This company would be considered a classic Bait and Switch.Desired Settlement: We would request the company to honor the terms they sent us. We provided a spreadsheet to the company detailing the difference from there settlement and what they stated they would pay us. We also have emails from the company to backup everything stated

Business

Response:

[redacted],

[redacted] is not a company that I have ever contacted, solicited, or have done business with. I am one of the owners of Legacy Coins & Capital. Legacy Refining is a entirely different organization with a different owner and EIN. Please let me know if you need any further assistance from Legacy Coins & Capital on this matter.

Regards,

Consumer

Response:

At this time, I have not been contacted by Legacy Refining regarding complaint ID [redacted].

Sincerely,