Legacy Roofing & Construction

Kaylen E is a poor business man. Do not trust anything he tells you. He does not have a roofing contractors license in the county of Denver which is required for roofers.
He didn't pull a permit and have it on the property before work was started. The work performed was very poor workmanship.
We allowed him to start the roof because he said he would bring the permit the same day. He did not bring the permit and had not pulled one. He showed up two days later without a permit and demanded payment. He stated he would tear off the roof he he was not paid. He was paid in full for services rendered and is now demanding an additional $6,794.11.
We had to hire another contractor to fix the shoddy work that was done.

I had Legacy replace a rubber roof in preparation for solar panels. They were super responsive, did great fast work, and were very reasonably priced. I would highly recommend them to anyone. I also called them when I had a small leak in a different part of the roof (where they didn't replace it). They came out right away and were able to caulk around some pipes to prevent future leaks.

Made everything easy for me and my family! I had visited my parents last month and noticed dark-brown spots on their ceiling throughout the house. I contacted Legacy Roofing and Construction. They were very efficient with their consultation services. The contractor was on time and very professional. He quickly identified the source of the leak and inspected the rest of the roof. The next day a representative called me and give me a free quote in repairing the roof. I wanted to give my parents a special gift before I left, thank you to the team!

Legacy Roofing & Construction is great. They are professionals and their work is incredible and completed in a timely manner. They keep open communication with you, in making the process as smooth as remodeling can get. They were clear in what the process would entail, which made for an easy project, when dealing with scheduling and coordination. Everyone I came in contact with at this company was genuine. They know how to do customer service! This company truly takes pride in what they do, and I would definitely use them again for any future home renovations

Best customer service Ive had! The employees were clean and courteous when remodeling my living room. Made me feel good to know I could trust them with my home. Great work and sincere staff all the way to end of the rennovations. And im very satisfied with all the space I have in my house now

Terrible customer service. The owner Kaylen *** is full of lies and only out to get as much money from customers as possible. Does not provide estimates or full contracts. Does not follow through with agreements. It took a year to complete my roof and gutters. The permit was not pulled before work began. The only reason he pulled a permit was so he could get the remainder of the money he wanted. The numbers always seem to be in his favor and he has a difficult time keeping track of agreements that are made to discount specific prices in order to work with the customer. Only called or contacted us when he was sure I would hand over money. He knows how to go around best practices in order to garner as big of a payment up front as possible. Then he disappears for months at a time leaving his business to be run by others, but when he returns he does not honor previous agreements. Sounds apologetic when necessary, but overall poor business practices are continued. Uses this site as a way to boost his business when in fact there are many complaints against him. I would never recommend this company to anyone looking for contracting services.

My issue basically comes down to a breech of contract issue in which I and Kaylen E of Legacy Roofing and Construction agreed to a price to cover a number of hail damage repairs, including the replacement of my roof. Mr. E found cause to file a supplement with the insurance company to cover 'undiscovered or incomplete' shortfalls in the original insurance claim. We agreed that whether the insurance company was going to cover the supplement or not, he would complete the agreed to list of fixes for price A. We further agreed that if insurance accepted the supplements, I would pay price B. Price B ended up being the agreed to amount after determining what the insurance company was willing to pay. However, the following actions and behaviors were exhibited by Mr. E:
1. Delayed start to the project of 3 mos., even after taking a down payment of half the original cost.
2. Requiring payments be made out to him (rather than his company), because he was a 'cash' company. Found out later this was because he has absolutely no credit with any of his suppliers, he has judgments against him, he probably used the funds to pay other contractors on other jobs and possibly hide income from the IRS
3. Exterior painting was carried out twice by extremely inexperienced crews. The painting still must be redone, per community association guidelines.
4. Clean up was never done, or if it was, was done so poorly that I had to gather up three bags of blown debris and nails. I continually find nails to this day, and they are a health hazard should anyone step on one or the lawn mower throws one at someone unknowingly.
5. At one point Mr E just stated that he wasn't going to do any more work and that he wanted the remainder of his payment, or threaten putting a lien on my house, which he did. There were still approx. $3000 of items that he did not perform and were the basis of contention.
6. After agreeing to settle for $1700, and signing a settlement document, a final invoice and final check, he still hasn't released the lien after two months.
After reviewing Mr. E' online profile, it was evident that I made a grave mistake in contracting with this individual. His MO is to stop work in the middle of the project and to ask for more money or threaten to put a lien on the clients' house. I have experienced the same brow beating and threats first hand. This complaint is very similar to other complaints and reviews that have been filed against Mr. E. He no doubt feels he has been the victim, but can so many experiencing the same problems be so wrong?