Legacy.com

therapy dept was great but as for nurses and STNA act like it kills them to answer call lights or have to do something. understand your short staff but some of your staff that have attitudes and dont want to work are making your good workers look shady

Complaint: [redacted] I am rejecting this response because:Please provide me with your phone number and I will follow up with you tomorrowI will accept your response upon deletion of the obituary Sincerely, [redacted] ***

You can reach our customer service team at 1-888-***, Monday-Friday am - pm and they will be happy to take care of this for you Best regards, *** ***Director, Client Success

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hello, I apologize for any confusion.  I am not able to find any additional charges.  Additionally, we don’t store full credit card information and are not able to “re-charge.”  I’ve attached receipts for the first 4 refunds.  I will respond a second time with the addiotnal 3 refunds. Please do feel free to provide information on the new charges and I will be happy to look into this further. Best regards,  Erin Greiner

Complaint: [redacted]
I am rejecting this response because:Please provide me with your phone number and I will follow up with you tomorrow. I will accept your response upon deletion of the obituary.
Sincerely,
[redacted]

Good morning, I am very sorry to hear you’ve had this experience. Please provide your father’s name at your convenience or a link to the notice in question and we will remove this notice as soon as possible. I have also reviewed our emails and I am not finding any correspondence from...

[redacted]@outlook.com.  Have you used another email address in the past?  Any other information you wish to share about your contact experience is appreciated. I would like to look into this further. Please let me know if I may be of further assistance. Best regards, [redacted]Director, Client Success

Good morning, At the time Ms [redacted] placed her flowers order, we were unknowingly experiencing a technical issue that caused the repeated overcharge.  We have issued a complete refund for all instances and corresponded with Ms [redacted] in kind.  Please see the email correspondence below. ...

We apologize for the issue and the distress it may have caused.  We working to put additional measures in place to detect and prevent similar errors in the future. Best regards, [redacted] Senior Manager, Client Success   --------------- Original Message --------------- From: [email protected] [[email protected]] Sent: 6/1/2016 1:00 PM To: [redacted] Subject: Your Flowers Order Refund Dear Heidi,   Thank you for your reply, and we deeply apologize for this frustrating experience.    We take full responsibility for the processing errors that occurred when you attempted to place your flowers order.  At the time of your order, our system was generating transaction error messages in err, when in fact the credit card was billed each time you attempted to place the order.  Please know that we deeply regret this technical error, which resulted in multiple errant charges to your credit card. We also recognize that the type of transaction – sympathy flower arrangements – are of a particularly sensitive nature, which only deepened the frustration you must have experienced.  Please know that we are reviewing this situation across all levels of our company to prevent an error like this from happening again in the future.   Our accounting team issued refunds as soon as they were made aware of the situation.  However, because of the holiday weekend, the typical turn-around time for banks to receive the funds electronically was delayed.    It is hard for us to express just how sorry we are for this mistake, and cannot imagine the distress this may have caused you. We want to express our deep and sincere apologies for causing you any further pain during your time of loss.  Our goal is provide family and friends with a safe place to celebrate the life of their loved one online, and in this case we fell far short of that goal.    If you have any further questions or concerns, please do not hesitate to contact us.    Sincerely,   [redacted] Senior Support & Solutions Specialist Legacy.com [email protected]     From: HEIDI [redacted] [mailto:[redacted]] Sent: Tuesday, May 31, 2016 5:10 PM To: Jera Wilson Subject: Re: FLOWERS REFUND   Hi Jera   I am quite familiar with how the charge will appear, since your company charged me seven (7) times for one order and then refused to release the extra money.  I am highly disappointed in your service and your staff for blaming me and my bank at such a difficult time for my family. How do you sleep at night?    You will be hearing from the Revdex.com, and the Office of the Attorney General as well as my Bank regarding your fraudulent charges.    Thanks for nothing.  I will be certain to spread the word to everyone who will listen about your scam!!!!   [redacted]