Legal Alternatives

HelloWhen the night crew received the questionnaire they began preparationWe received a call and email the next morning stating that they no loner wished to use our serviceAn email was sent by the client indication they did not wish to proceed and they had contacted their bank to stop funds.With this we did not proceed as she had made clear funds were being stopped, which they were.Thank youRobertLegal Alternatives

HelloWe had run the credit card the night we received then questionnaireWe had already processed it and prepared most of the documents by the time we were notified of her decision not to use our serviceShe stated she notified her bank to stop the fee which she didWe needed to take no more action on this since she contracted the bank.We made an effort to prepare the documents fast.We can't be blamed for her changing her mind after sending us the request and completed questionnairePayments are processed before we begin preparing documents.We also offered to prepare her documents for free since there was a misunderstandingWe tried to make this right.Thank youRobertlegal Alternatives

Complaint: [redacted] I am rejecting this response because:At the time I sent my e-mail asking them not to continue the case they had not charged my card yet. I warned them in my e-mail that I would dispute any charges that they charged, this is any charge they would charge even though I told them to stop the case. Here is the exact wording of my e-mail correspondence."Hello Robert, I'm surprised to hear that the forms are 90% done since I inputted the information and e-mailed you to stop work on the case after business hours yesterday. At this point I cannot use your services. Please cancel the case. I contacted my card company and will dispute any charges that are posted. Sorry for the inconvenience, but after speaking with my husband and seeing reviews for your company on-line I do not wish to use your services. Thank you, [redacted] After I sent in my complaint to the BBB Robert contacted me by phone to let me know that there must have been a misunderstanding that the company didn't want to incur a double hit by cancelling the charge and then refunding the charge. He said that the credit card company would hit them twice that way. That is absolutely false since I can't dispute a charge that hasn't been charged. They simply could have not charged me in the first place. Given that this may be a large company that has a lot of red tape, I could possibly believe that there was a miscommunication within the company except for the fact that they have yet refunded my card for the charge as of right now. My card company has notified me that they have contacted the company but have not heard a response from them yet. So, until they refund the charged amount I still have a complaint against them.Sincerely, [redacted]