LegalHerbalBud.com

Hello, This customer has been harassing us claiming that his purchase was never refundedI told this client several times that his order was already refundedI reached out to my merchant service provider and this is what he provided me: Receipt follows: /> [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] Approved - Thank You Please retain this copy for your records This shows that what ever money we took out of his account was refunded to his same accountHe claims that his card closed down and he never received a refundOur merchant service provider confirmed that the funds cleared successfully into his accountI gave customer direct contacts of the merchant service provider but he refuses to contact him From our end we refunded his fundsPlease let me know if you need any other info Thanks, ***

At this time, I have been contacted directly by LegalHerbalBud.com regarding complaint ID [redacted] , however my complaint has NOT been resolved because: Business never contacted meInstead one day I received a package in the mail that was not what was ordered In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

This business never sent me my order days after my credit card was charged for my order, I was given a *** tracking number and an email stating that my order had shipped On the *** website it merely indicated that a shipping label had been created Two weeks later the status had not changed When I contacted customer service, on November *** they said that my order would ship (future tense) on November *** As of today, the tracking number is now invalid, and customer service has not replied back Beware, they WILL NOT ship you your product Any positive reviews of this site are most likely created by the site owners themselves

Revdex.com:At this time, I have not been contacted by LegalHerbalBud.com regarding complaint ID ***.Sincerely,*** ***

Hello,
This customer has been harassing us claiming that his purchase was never refunded. I told this client several times that his order was already refunded. I reached out to my merchant service provider and this is what he provided me:
Receipt follows:
/>
[redacted]
[redacted]
[redacted]
[redacted]  **
[redacted]
[redacted]
[redacted]
[redacted]  [redacted]
[redacted]
[redacted]     [redacted]
[redacted]       [redacted]
[redacted]     [redacted]
[redacted]       [redacted]
[redacted]     [redacted]
    Approved - Thank You 100
Please retain this copy for your records.
This shows that what ever money we took out of his account was refunded to his same account. He claims that his card closed down and he never received a refund. Our merchant service provider confirmed that the funds cleared successfully into his account. I gave customer direct contacts of the merchant service provider but he refuses to contact him.
From our end we refunded his funds. Please let me know if you need any other info.
Thanks,
[redacted]

At this time, I have been contacted...

directly by LegalHerbalBud.com regarding complaint ID [redacted], however my complaint has NOT been resolved because:
Business never contacted me. Instead one day I received a package in the mail that was not what was ordered.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:At this time, I have not been contacted by LegalHerbalBud.com regarding complaint ID [redacted].Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I ve gotten the same answer again from the company.  I ve attempted to explain that the card they claim to have refunded the money to is no longer activate and that there is no bank to call about it.  I ve asked for a check to be made out and sent to me and I m getting stonewalled.  there is no possible way for me to get the card replaced.  I ve asked as I said that they write me a check or refund the money to a different card.  my next step is to contact the department of justice consumer complaint department.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
Jon Aero

Review: Product was ordered on October **, 2014. Credit card charged October **, 2014. Product has not been received. I have made numerous attempts to contact someone via phone and their website. Phone calls are unanswered and I am unable to leave a voicemail. Inquiries via website have gone ignored. Attempted to contact the number on my credit card statement from their charge and get no reply to my two voicemails.Desired Settlement: I want a full refund of $49.99 to the credit card that was billed.

Consumer

Response:

At this time, I have not been contacted by LegalHerbalBud.com regarding complaint ID [redacted].Sincerely,[redacted]

Review: Made an order on 10/**/14 ([redacted]). Credit card transaction posted 11/**. Received email with a tracking number on 11/*. When checking the status of the tracking number a message was displayed that the label was submitted but the product was not shipped yet. Waited a few days with no change in status to shipping information. Made several attempts to call customer service number with no answer (voicemail service is 'full'). Finally opened a complaint via website on 11/**. Received a response on 11/** that the order is expected to ship on 11/**??? (The day before the complaint was made and replied to- response makes no sense.) So I replied on 11/** that I wanted a refund. The same day I received another response that they were having inventory issues and that tracking with usps takes 48 hours to update and to please wait until next week. Today I checked the usps tracking number. The tracking number now no longer exists! At this time, they have debited my credit card 18 days ago, that is plenty of time to supply my order based upon their own guarantee stated on the website or to provide me with a full refund. I would like a refund asap.Desired Settlement: I would like my order cancelled and my credit card refuned asap.

Consumer

Response:

At this time, I have been contacted directly by LegalHerbalBud.com regarding complaint ID [redacted], however my complaint has NOT been resolved because:

Business never contacted me. Instead one day I received a package in the mail that was not what was ordered.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: Ordered a product from this company on 11/**/2014, and have still not received my merchandise. Money was withdrawn and processed by this company on 11/**/2014. Here is a copy of order confirmation.

("Order Confirmation

This email confirms that your order was received at LegalHerbalBud.com. PLEASE NOTE: It takes 3 BUSINESS DAYS for our merchant service department to clear you through their anti-fraud department and release the funds to us. So for example if you placed an ordered on Saturday your funds will be released to us 3 days from Monday. All FREE SHIPPING will arrive to you 3 to 5 business days from clearance. You will receive an additional email once your order has been processed and another email with tracking when your order is shipped. PLEASE NOTE your bank account will show a charge from AP DIGITAL MARKET. Due to the nature of the business if your product is being regulated or out of stock our Aroma Therapy experts will replace it with the next best if not better potent blend. Contact us if you have any questions about your order.

Thanks for using LegalHerbalBud.com."

Order Information Additional Information

Order number: [redacted]

Order Date: 11/**/2014)

Several days went by after receiving confirmation, and I still had not received a notice of shipping. I contacted the company with my complaint, and got this email response.

("Tim

This is an auto-generated email from an address that does not accept replies.

The case number [redacted] has been updated.

You can check this case status by visiting this web page: [redacted] (Hotmail users may need to copy/paste this link into a browser manually.)

Important: If you have a "this is not spam" button in your email program, please click it to ensure you receive our next email when a representative responds to this case.

Ticket status: New

Department: Sales

Subject: Shipping of my order.

What is your invoice number for the order you placed, and when did you place the order? We had a delay in shipping this past week due to the holidays.

Sincerely,

I responded to this email with my order number and date of order.

Then on December 2nd I received this email.



(Phone: ###-###-####

Your Order is in Processing

This email is a notification that your order is processing. This means we are waiting for the manufacturer to put together some of the strongest blends for you as we speak. It usually takes 2 days for him to deliver the next batch to us. Once we receive it we will ship it out to you right away! You will receive another email during that time confirming your shipping and tracking info. Please contact us if you have any questions about your order.

Thanks for using LegalHerbalBud.com.

Order Information Additional Information

Order number: [redacted]

Order Date: 11/**/2014)

After several more days of no response from the company, I email and threatened legal action against then if they did not contact me in regards to my order. They responded with this email on December [redacted].



(Phone: ###-###-####

Shipping Confirmation

This email confirms that your order was Shipped. Contact us if you have any questions about your order. Click here to track your order. [redacted] Thanks for using LegalHerbalBud.com.

Order Information Additional Information

Order number: [redacted]

Order Date: 11/**/2014)

I contacted the post office in Flushing, NY and they had no record of a package being delivered to them, or scheduled for outside delivery. The tracking number that was provided for me by the company was purchased online by legalherbalbud.com at 2:25 AM on December [redacted].

Again I contacted the company attempting to reach them by the phone number listed on their website, and was greeted by an angry [redacted] man who did not speak any English. After yelling at me for a min, he hung up on me. I called back and it went to a cell phone voice mail with a full box. I was unable to leave a message. I sent yet another email to this company threatening to file a complaint with the Revdex.com, fraud charges with my credit card company, and a civil law suit against them. They did not respond.

This company is a fraudulent company that steals money from its customers and then never send the ordered merchandise. Unfortunately for me, I did not research this company before I decided to do burliness with them, or I would have found the other Revdex.com complaints, numerous [redacted], and multiple online complaints. This company has obviously been ripping people off for some time now, and I hope that something can be done about it.Desired Settlement: Complete refund of my money.

Consumer

Response:

At this time, I have not been contacted by LegalHerbalBud.com regarding complaint ID [redacted].Sincerely,[redacted]

This business never sent me my order. 4 days after my credit card was charged for my order, I was given a [redacted] tracking number and an email stating that my order had shipped. On the [redacted] website it merely indicated that a shipping label had been created. Two weeks later the status had not changed. When I contacted customer service, on November [redacted] they said that my order would ship (future tense) on November [redacted]. As of today, the tracking number is now invalid, and customer service has not replied back. Beware, they WILL NOT ship you your product. Any positive reviews of this site are most likely created by the site owners themselves.

Review: company made a mistake and sent my order by mistake to florida. made excuses for weeks, refused to answer emails or phone calls. made no effort to get in contact with me concerning my complaint. company gurnatees a tracking number with each order. took two weeks just to get the first one which proved the mistake with addresses. since the company admitted it s mistake, claimed for a week and a half they were fixing it. told me for a solid week it had been reshipped so they could not issue a refund but never arrived and still the company refused to provided the guranteed shipping number. asked for a refund of a check and being denied either it or my replaced product. needs looked into.Desired Settlement: I d like either my product replaced or a refund for order [redacted] immediatly.

Business

Response:

Hello,

This customer has been harassing us claiming that his purchase was never refunded. I told this client several times that his order was already refunded. I reached out to my merchant service provider and this is what he provided me:

Receipt follows:

Approved - Thank You 100

Please retain this copy for your records.

This shows that what ever money we took out of his account was refunded to his same account. He claims that his card closed down and he never received a refund. Our merchant service provider confirmed that the funds cleared successfully into his account. I gave customer direct contacts of the merchant service provider but he refuses to contact him.

From our end we refunded his funds. Please let me know if you need any other info.

Thanks,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I ve gotten the same answer again from the company. I ve attempted to explain that the card they claim to have refunded the money to is no longer activate and that there is no bank to call about it. I ve asked for a check to be made out and sent to me and I m getting stonewalled. there is no possible way for me to get the card replaced. I ve asked as I said that they write me a check or refund the money to a different card. my next step is to contact the department of justice consumer complaint department.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Jon Aero

Review: Order not shipped took money over three weeks agoDesired Settlement: Would like for what I paid for to be delivered or a refund

Review: I ordered a product on 02/**/2015 in the amount of $29.99 3days later I sent an email and called listed phone number to request cancellation of order and refund. Company was argumentative and hung up on me I called back and had some of my questions reluctantly answered about asking for a refund by sending a text message with order number to company additional questions as to how long it would take or if I would recieve confirmation of refund were ignoredDesired Settlement: Refund, Company shut down