Our owner contacted Mrs [redacted] directly upon receiving this complaint and addressed her concernsas well as honored a $credit to her account for her troublesWe admit there was some confusionover which tanks should be filled and we did in fact fail to fill the tanks that she requested at the time ofher original orderWe filled the wrong tanks on Friday, February 24th and we returned to fill the correcttanks on Tuesday February 28thMrs [redacted] was not in danger of running out of propaneWe aresincerely sorry for any inconvenience this may have caused our customer and have taken steps to makeour drivers aware of the multiple installations on her property to ensure this will not happen again.As of today, we consider this matter resolved for all parties involved and are hopeful we are able to beMrs [redacted] 's energy provider now and in the future
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Revdex.com:This is just an attack on me personally now, their letter has nothing about the conversations I had with their staff, the fact that I temporarily moved to a other company based on their owners recommendation, because HEAP, stopped paying back balances, and their statement has nothing to do with why they waited a month to return the moneyLet's say everything that their one sided statement said was true, so what, I wasn't reporting them because they cancelled me, I reported them because they refused to return the money, like thieves, Why wait a month to return the money? Why lie about it twice to me, then more times to the supervisor, and reps at HEAP? Are they really that incompetent or did they do it out of spite? Regardless the money was returned late last week, weeks later, apparently it takes over a week for mail to travel minutes down the road in this area, but I consider the matter resolved anyway, I just wanted the money returned and now I've got it.Regards, [redacted]
Our owner contacted Mrs [redacted] directly upon receiving this complaint and addressed her concernsas well as honored a $credit to her account for her troublesWe admit there was some confusionover which tanks should be filled and we did in fact fail to fill the tanks that she requested at the time ofher original orderWe filled the wrong tanks on Friday, February 24th and we returned to fill the correcttanks on Tuesday February 28thMrs [redacted] was not in danger of running out of propaneWe aresincerely sorry for any inconvenience this may have caused our customer and have taken steps to makeour drivers aware of the multiple installations on her property to ensure this will not happen again.As of today, we consider this matter resolved for all parties involved and are hopeful we are able to beMrs [redacted] 's energy provider now and in the future
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Revdex.com:This is just an attack on me personally now, their letter has nothing about the conversations I had with their staff, the fact that I temporarily moved to a other company based on their owners recommendation, because HEAP, stopped paying back balances, and their statement has nothing to do with why they waited a month to return the moneyLet's say everything that their one sided statement said was true, so what, I wasn't reporting them because they cancelled me, I reported them because they refused to return the money, like thieves, Why wait a month to return the money? Why lie about it twice to me, then more times to the supervisor, and reps at HEAP? Are they really that incompetent or did they do it out of spite? Regardless the money was returned late last week, weeks later, apparently it takes over a week for mail to travel minutes down the road in this area, but I consider the matter resolved anyway, I just wanted the money returned and now I've got it.Regards, [redacted]