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Legend Asset Management Corp Reviews (8)

February 13, 2017Revdex.com Corporate Office La Posada DrAustin, TX 78752Response to Reference: ID [redacted] Please find below our second response and clarification of above incident.12/21/2016-@11:am-Sent a response Via-Email to Ms [redacted] concerns, and assured her that we would be sending [redacted] our Maintenance to take care of the issuesOur maintenance headed over to find the leak coming from upstairs apartment and the leak was fixedAlso on the email Ms [redacted] had concerns about her upstairs neighbor jumping and making loud noises, we also assured her on the Email that we would address with resident and would send a lease violation to the resident, The resident upstairs from Ms [redacted] did come by and we discussed the situation, and we advised him to take care of this issue or further action would be takenWe documented this in residents file under Corrective Measurements by Resident.Paragraph 6: The phone call that the property Manager answered, we had no idea that it was not Ms [redacted] and we believe that it was her daughter, as we kept referring to the caller on the other line to Ms [redacted] after the caller stated that she was the resident from 1026, and since Ms [redacted] is the only one on the Lease Contract, and there is no other adult occupants but her grandchildren, we assumed this was Ms [redacted] calling not anyone else which is why manager stated she spoke with Ms [redacted] Manager apologized and assured the caller that manager would take care of the Leasing Agent being rude, and that was no excuse for this behavior and manager thought this was resolved as she accepted and was content after caller and manager finished the conversation.Paragraph 7: Via Fax Complaint read "Urgent Complain as stated in writing by Ms [redacted] with an [redacted] 12/29/that a family member called to let her know that the dishwasher has finally being fixedThat was also part of the complaint and or work order requested, and we wanted to assure in good faith that we get all repairs done.Paragraph 8: The Assistant Manager reached out to Ms [redacted] as well as My supervisor by via phone and voicemail was not allowing messagesThe Assistant Manager and Maintenance went to walk unit [redacted] since It was Marked Urgent Concerns by Ms [redacted] and the letter she sent to corporate Via-Fax, The Assistant and Maintenance conducted a walk of the living area, kitchen area, ceilings, and took a video and pictures, this was done so that we could take care of the urgent concerns Ms [redacted] hadContractor was schedule to come out the next day so that we could take care of the repairs, and contractor knocked and no one answered and he noticed that the deadbolt was on and leftAs far as maintenance they knock, and if there is no answer maintenance verbally identifies they are at the door, if there is a resident, and the resident answers they take a step back outside the door, and wait for the resident, When they enter an apartment, maintenance leaves a work order inside of the apartment showing the work conductedI notated, in the residents file and in the system "Not to enter without notifying the resident" as per residents request However If It is an emergency and management needs to enter we :may do So as stated on the Lease Contract, ,As Mentioned manager has reached out to Msi [redacted] via email so that we can get this resolved,since a message cannot be left on Ms‘• [redacted] phoneMs [redacted] has been very courteous and we have being able to resolve other issues, that were addressedThe apartment is an upgrade, and Ms [redacted] applied for a B12-bedroom originally and she was very specific, to our Leasing Consultant that she wanted it downstairsShe was showed unit [redacted] and leased it, which was for Ms [redacted] and her two grandchildrenif she had requested a Bbecause of change of mind we would had accommodated her if a Bupgraded unit was availableIf she would have requested a at the end of the lease we would have transferred her to accommodate her with no transfer feesManager has reached out to Ms [redacted] Via-Email once again to follow up on a schedule date so that we can conduct a walk through, with her present, so we can resolve this matter, I have in good faith asked her perrnission to contact her at work, [redacted] ***

FAX to Revdex.com Corporate Office [redacted] Complaint ID [redacted] Customer: [redacted] Page One of OneAfter receiving this complaint from the Revdex.com I immediately called and left a voice message for Ms [redacted] After Hours I called again and left another message for Ms [redacted] .When Ms [redacted] returned the call that day we discussed the issues at hand and I made arrangements for her to come and pick up at the corporate officeMs [redacted] issue concerning the postal service is beyond our controlOur policy and the law is to Not to touch anyone's mailWe do have VACANCY notices supplied by the Postal Service that we put in mailboxes when someone vacates the unitSome of our mail carriers are also provided with Actual Rent rolls of the property to reflect the vancant units.We do sincerely apologize to Ms [redacted] for any inconvenience she may have experienced.Respectfully, [redacted] Legend Asset Management [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meRegardless of the resolution, I do not accept the companies apologies as I received it numerous times before and always received the same end resultThis would situation would have never escalated to this point if someone would have just called me backTom [redacted] was unsympathetic and seemed to not care about the situationHis only goal was to issue the check over to me and be done with the sitautionNo apologizes were made directly to me by Mr [redacted] , and when we spoke over the phone he seemed irritated and he spoke only about the check and igorned my whole compliant until I brought it upHe was unsympathetic, and personally he doesn't seem like a person who should be contacting upset customersYou have to give some sympathy to deescalate the situationAgain, no customer service what so everLike he said, 40% of the complex is vacant, so that should tell you something Regards, [redacted]

Revdex.com Corporate Office La Posada Dr. Austin, TX 78752Date: 01-19-2017REFERENCE: Assigned ID ***/*** ***In reviewing residents file and service requests history please note our findings.On 4/30/2016, Ms*** reported she had not received her mailbox keyAt this time we were
in process of replacing mailboxes for the entire property and were waiting on US Postal service to install their lockThe mailbox key was given to Ms*** on May 2ndNotices were sent to all residents prior to mailbox change.On 5/23/2016, Ms*** called regarding a hole in her bathroom ceiling and the ceiling was repaired on May 24th *** ***, the lead maintenance, said cause of hole was found to be due to A/C Leak completed the same day, May 23, 2016.On 4/30/2016, Ms*** called into the office with the complaint that her weather-strip needed to be replaced on the front doorOn 5/2/2016, this request was completed as *** ***, Manager walked the apartment with maintenance and checked the front door weather-stripping, which was not in need of replacement*** asked maintenance to replace with new weather stripping in hopes this would satisfy Ms***.On 12/20/2016, Ms*** emailed me in reference to her repairs and upstairs neighborI responded to her email on December 21, 2016, and assured her that I would take care of it and send unit #*** a lease violationI immediately sent out the lease violation to unit #***The Resident from unit #*** stopped by office and I addressed the complaint and advised him to control his noise levels and have consideration for his neighbors and he stated that he had two small children and he would attempt to control the noise*** *** also advised the resident that should we receive future complaints of the same origin he would receive a day notice to vacate for disturbance.12/21/2016, *** ***, Leasing consultant, picked up the messages and there was a message left by Ms*** *** in apartment The call was in reference to leak coming from upstairs, a work order was generated at 9:am on the 21' of DecemberMaintenance *** *** went to apartment *** to check the maintenance requestThe findings were the upstairs dishwasher was leaking which is *** and *** *** replaced the dishwasher hoses with a new one and stopped the leak and completed the service requestJames and Sons Carpet came out to do the wet vac in hall, living room, bedroom entry, and pull pad to be replaced once carpeting driedManager *** ***, spoke with the carpet cleaning company representative who responded, a gentleman identified himself as Ms***'s husband, was very rude and spoke to carpet representative with profanity and would not allow him to enter the apartment to make the repairsWe called Mrs*** and tried to leave a message and could not leave a message as her mailbox was full so we sent a notice to the apartment regarding rescheduling and wanted to speak with Ms*** about the incidentWe never received a response after several calls and attempts.On 12/28/2016, the property had several busted pipes in some occupied units caused by the recent freezing temperaturesWe had to shut down the water in different locations throughout the property for repairs as this substantiated an emergency*** *** spoke to Ms*** as Ms*** e was highly upset because she stated that one of our staff was rude to her when she called in about the water being of* apologized to Ms*** and explained the situation as to why we had shut the water offWe also explained that there was not enough time to get notices to the residents as this was not a planned repair*** continued to explain that we had 11-leaks and as soon as the maintenance finished, the water would be back on before closing timeAgain *** apologizedI offered for her to contact me directly if she had any concerns or issues.On 12/28/2016, a work order was called that her dishwasher was not workingThe dishwasher was repaired on December 29, 2016.Once we received the notice on 1/6/2016, I called *** who was out of the office at the time and I instructed the assistant manager, *** ***, to take maintenance to Ms***'s apartment immediately, as these types of issues and repairs are of the upmost importance*** and *** went to walk the unit and *** took a video and pictures of the kitchen and bathroom ceilings as well as checked the dishwasherThey checked for any mold, bad smell and or damp carpet*** and *** only found kitchen ceiling needing repaint due to a small repair neededContractor was scheduled to come out on Saturday 1/11/2017, to do the paint repairsThe inside lock to the apartment was on we could not gain access and we knocked and knocked and were unable to enter the unitFinally after several attempts on 1/18/2017, maintenance went back to the apartment, was able to enter and make repairs as no one was at home.Upon receiving the complaint that was faxed by Ms*** I made several attempts to contacther by phone and each time I could not leave a message so I instructed manager to walk the apartment and make any repairs.We phoned the carpet company again on 1/18, they came today, 1/19, to pull pad and clean carpetThe bedroom area was locked, access could not be obtained.If I can be of any further assistance, please do not hesitate to contact me. *** ***Regional Vice PresidentLegend Asset Management*** *** * *** *** ** *** Office*** Fax

Complaint: ***
I am rejecting this response because:REFERENCE ID: ***Dear Ms***Dispute Resolution SpecialistRevdex.comRE: Regarding ComplaintMy Response to *** ***, VPLegend Asset ManagementArlington, TX 76006The response was lengthy and inaccurate to say the leastIt also did not address the flooding of the apartment and repairs that were not madeI shall address each paragraph as it is written:Paragraph 1:The information in this paragraph is completely bogusThere is no possible way I could have made a report regarding a mailbox key on April 30, since I did not sign the lease until May 22, The incident with the mailbox key did not occur until September It took weeks for the office to get me a key to my mailI called numerous times and went into the office to see if a key was available.I was told there were residents who did not get a key and I was one of themEach time I went in, the office staff would ask if I needed a “copy” madeThey were disorganized and did not recall that I kept inquiring as to an original key that I never receivedUpon one trip to the office I was given two keys to try and neither of them worked.Finally, after weeks of no mail and great frustration, I received a key.Paragraph 2:This paragraph is completely incorrectI signed the lease May 22, I was unable to move in until weeks later in June due to a hole in the ceiling over the shower/bathtub of the only bathroom in the apartmentI called numerous occasions to the office regarding the hole and I was told it would be taken care ofIt took weeksI was told my Mike (staff) that the reason was maintenance lost the key to my apartment and could not finish the jobHe assured me it would be doneHe asked if I could bring my key by the officeMy daughter brought her key by and gave it to MikeThe hole was fixed, but the ceiling was never completedMy daughter never got her key back after many requestsI had to get a copy made at Home Depot.Paragraph 3:This paragraph is bogusIt states that I called to have the weather stripping on my front door replaced on April 30, - that the manager, *** *** (the woman who never returned any of my calls) walked the apartment on May 2, and had the stripping replaced, “which was not in need of replacement.” Again, I did not sign a lease until May 22, and move in until mid-June So I am not aware how Ms*** could have done thisBefore I moved in I checked the apartment and gave several items for repair as I was asked to doI told the office staff that the front door weather stripping needed to be replaced as it ended half-way down the door.Paragraph 4:To whom is this paragraph referring? I certainly did not email Ms.***However, I did send a copy of my complaint to the general comment box on the web site of the companyAnd NO ONE has responded in any form or fashion, hence, my reaching out to Revdex.comThe residents upstairs are to young men who have a pitbullThey make loud banging, stomping, running, jumping, music, television, yelling, etcfar into the early hours of the morningAs I stated in my original complaint, the banging is so loud and disturbing that it cause the kitchen light to fall and hang by a wireThis has continued.Paragraph 5:This paragraph begins by describing a leak that was not part of the original complaint and was addressed the evening of the leak above the stove The remaining part of the paragraph is full of incorrect information and is completely bogusOn December 20, my daughter came home with her two small children (ages and 3) to find the apartment flooded with water rushing from over the stoveMaintenance was called and they respondedA contracted company was called to vacuum the water and take care of the carpetsThe company staff arrived approximately minutes later and vacuumed up the water, removed partial carpet pad but missed vacuuming the carpet and taking care of the pad in the master bedroom in front of the closet.Regarding inference to my husbandThis is completely bogus and a defamation of characterMy husband is not a rude man - he is a ChristianOutside of that, it is impossible that anyone spoke with him as he works in Denison, Texas Monday through Saturday and leaves for work every day at 3:AM in order to arrive at work by 6:AMI believe his work record can verify this factSo, it would be advantageous to double-check facts.I have not received any calls from the corporate office or the local office of the Lantern apartments regarding the flood or any repairs.If my mailbox was full my phone would still register a call and the number that made that callI have no such record, nor did I ever haveI have since received one call from Maya regarding having the apartment sprayed again for roachesThis is the only call I received.Paragraph 6:Again, bogus informationI never spoke with *** ***, managerI never called to complain regarding busted pipesMy daughter, Megan Akers, called me at work to say she did not have any water and ask if I might know what was going onI did not and advised her to call the office to inquireShe didShe then called me back to tell me that a staff member was rude to her and hung up on herShe then said she spoke with the manager regarding the incident and told *** *** that although the staff member may have been receiving many complaints via calls, it was not an excuse to treat a resident with rude disregardI completely agree.Paragraph 7:The dishwasher was stopped up and repaired after a simple callThis WAS NOT part of the original complaint.Paragraph 8:I am not aware of any staff from the Lantern entering my apartment to “walk” or video the apartmentIt is my understanding that prior to doing so I am to be informedThe Lantern has my work number as well as my cellI work in a cancer center with cancer patients and cannot carry my cell phone with me at all timesThe kitchen ceiling never needed repairHowever, the small strip holding the hanging cabinet over the stove is in need of repairI came home to find a notice that “contractor repairs” were made and found ONLY the spot on the edge of a wall painted, the hole in the part holding the hanging cabinets roughly repaired and painted over, and the long broken strip of the same piece NOT repaired, but painted over and have since began to open again.Also, and this is extremely important, before the repairs were made I had just arrived home and was in the back bedroom changingI walked down the hallway half undressed, pulling my long pajama shirt over my head as my door was opening to a man entering the apartmentNothing was said by this man until he saw me and he apologizedThis is unacceptableNO entrance should be made until I was called and the person made their presence known LOUDLYAgain, this is unacceptable.Again, I do not have any calls that have come through my phone by anyone to address the repairs that need to be made after the flood AND that were never addressed upon my leasing the apartmentThis apartment is advertised as being “upgraded,” however, the bathtub is peeling paint from an old tub, the mirror is old and partially gone, the doors are old and never scrapped of old paint, but painted over leaving remnants of the old paint visibleThe ceiling fan in the second bedroom does not work, and the sliding glass door does not have a security barThe ceiling over the shower/tub is still not completedThe ceiling in the sink area is falling offThe hole of torn paint in the hallway made by a water bubble is still not repairedThe wall in the dining area at the baseboard is still not repairedWe continue to have issues with roachesEnough time has gone by that the smell has dissipatedHowever, the carpet is now dirty and the pad was never replaced.After many many attempts to get things taken care of I was promised it wouldI was promised the manager would contact me -- she NEVER has.Every time I called she was mysteriously unavailableI have not received any responses from the corporate officeYou would think that if they had called and could not get through I would at least get a letter in the mail -- But, no, nothing.This response is full of incorrect and deceptively slanderous information.I have photos and a video of the water gushing from over the stove.However, I was unable to attach them to this email
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Regardless of the resolution, I do not accept the companies apologies as I received it numerous times before and always received the same end result. This would situation would have never escalated to this point if someone would have just called me back. Tom [redacted] was unsympathetic and seemed to not care about the situation. His only goal was to issue the check over to me and be done with the sitaution. No apologizes were made directly to me by Mr. [redacted], and when we spoke over the phone he seemed irritated and he spoke only about the check and igorned my whole compliant until I brought it up. He was unsympathetic, and personally he doesn't seem like a person who should be contacting upset customers. You have to give some sympathy to deescalate the situation. Again, no customer service what so ever. Like he said, 40% of the complex is vacant, so that should tell you something.
Regards,
[redacted]

February 13, 2017Revdex.com Corporate Office 1005 La Posada Dr. Austin, TX 78752Response to Reference: ID [redacted]Please find below our second response and clarification of above incident.12/21/2016-@11:21 am-Sent a response Via-Email to Ms. [redacted] concerns, and assured her that we would be sending [redacted] our Maintenance to take care of the issues. Our maintenance headed over to find the leak coming from upstairs apartment and the leak was fixed. Also on the email Ms. [redacted] had concerns about her upstairs neighbor jumping and making loud noises, we also assured her on the Email that we would address with resident and would send a lease violation to the resident, The resident upstairs from Ms. [redacted] did come by and we discussed the situation, and we advised him to take care of this issue or further action would be taken. We documented this in residents file under Corrective Measurements by Resident.Paragraph 6: The phone call that the property Manager answered, we had no idea that it was not Ms. [redacted] and we believe that it was her daughter, as we kept referring to the caller on the other line to Ms. [redacted] after the caller stated that she was the resident from 1026, and since Ms. [redacted] is the only one on the Lease Contract, and there is no other adult occupants but her grandchildren, we assumed this was Ms. [redacted] calling not anyone else which is why manager stated she spoke with Ms. [redacted]. Manager apologized and assured the caller that manager would take care of the Leasing Agent being rude, and that was no excuse for this behavior and manager thought this was resolved as she accepted and was content after caller and manager finished the conversation.Paragraph 7: Via Fax Complaint read "Urgent Complain as stated in writing by Ms. [redacted] with an * 12/29/16 that a family member called to let her know that the dishwasher has finally being fixed. That was also part of the complaint and or work order requested, and we wanted to assure in good faith that we get all repairs done.Paragraph 8: The Assistant Manager reached out to Ms. [redacted] as well as My supervisor by via phone and voicemail was not allowing messages. The Assistant Manager and Maintenance went to walk unit [redacted] since It was Marked Urgent Concerns by Ms. [redacted] and the letter she sent to corporate Via-Fax, The Assistant and Maintenance conducted a walk of the living area, kitchen area, ceilings, and took a video and pictures, this was done so that we could take care of the urgent concerns Ms. [redacted] had. Contractor was schedule to come out the next day so that we could take care of the repairs, and contractor knocked and no one answered and he noticed that the deadbolt was on and left. As far as maintenance they knock, and if there is no answer maintenance verbally identifies they are at the door, if there is a resident, and the resident answers they take a step back outside the door, and wait for the resident, When they enter an apartment, maintenance leaves a work order inside of the apartment showing the work conducted. I notated, in the residents file and in the system "Not to enter without notifying the resident" as per residents request However If It is an emergency and management needs to enter we :may do So as stated on the Lease Contract, ,As Mentioned manager has reached out to Msi [redacted] via email so that we can get this resolved,since a message cannot be left on Ms‘•[redacted] phone. Ms. [redacted] has been very courteous and we have being able to resolve other issues, that were addressed. The apartment is an upgrade, and Ms. [redacted] applied for a B12-1 bedroom originally and she was very specific, to our Leasing Consultant that she wanted it downstairs. She was showed unit [redacted] and leased it, which was for Ms. [redacted] and her two grandchildren. if she had requested a B2 because of change of mind we would had accommodated her if a B2 upgraded unit was available. If she would have requested a 82 at the end of the lease we would have transferred her to accommodate her with no transfer fees. Manager has reached out to Ms. [redacted] Via-Email once again to follow up on a schedule date so that we can conduct a walk through, with her present, so we can resolve this matter, I have in good faith asked her perrnission to contact her at work,[redacted]

FAX to Revdex.com Corporate Office [redacted]Complaint ID [redacted]Customer: [redacted]Page One of OneAfter receiving this complaint from the Revdex.com I immediately called and left a voice message for Ms. [redacted]. After 24 Hours I called again and left another...

message for Ms. [redacted].When Ms. [redacted] returned the call that day we discussed the issues at hand and I made arrangements for her to come and pick up at the corporate office. Ms. [redacted] issue concerning the postal service is beyond our control. Our policy and the law is to Not to touch anyone's mail. We do have VACANCY notices supplied by the Postal Service that we put in mailboxes when someone vacates the unit. Some of our mail carriers are also provided with Actual Rent rolls of the property to reflect the vancant units.We do sincerely apologize to Ms. [redacted] for any inconvenience she may have experienced.Respectfully, [redacted]Legend Asset Management[redacted]

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Address: 2415 Avenue J Ste 111, Arlington, Texas, United States, 76006-6119

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