Legend Auto

Yes we did purchase the Ford F“AS IS” and did purchase the extended warranty But they told us that the “AS IS” truck was in good running conditions They did not disclose to us that the “AS IS” truck had numerous mechanical defaults, they told us that their mechanic had inspected the vehicle I don’t believe this to be true We have now had to replace the engine, have had to fix the differential leak, as well as the 3rd brake light leak that was flooding water into the truck It is bad business to sell a truck to someone for $20,that is not in good working condition, as they stated it to beI should have a bill this week, or next, and would like them to cover the charges as we had only owned the truck for weeks when it went into the shop, and it is still currently there close to a month later

Just an update, I still don’t have a bill for the truck. I was going to pick it up today, and they found that the wheel drive isn’t working. This truck literally had so many things wrong with it! Can I contact a DMV investigator to look into them. This is such bad business! Right now I’m at about 6k out of pocket, and they keep finding more things wrong. *** ***

ATTN: Revdex.comREGARDING: *** ***I have received your email on December 31, in regards to the client aboveShe purchased a Ford Fwith 100,miles on November 11, In reference to the standard CA “Buyers Guide” this vehicle was sold “AS IS - NO WARRANTY.”
Also, according to the “VEHICLE ‘AS-IS’ Agreement that MrsGorksi has signed, “The Seller assumes no responsibility for any repairs .” and “ The Buyer herby accepts the above-described vehicle in its present “AS-IS” condition .” Additionally, it is important to understand that the extended warranty is a contract that is between the buyer of the vehicle and the warranty company, the seller has no role in business that occurs post-purchaseWe apologize for the inconvenienceThank you for understanding.ATTN: Revdex.com REGARDING: *** ***I have received your email on December 31, in regards to the client aboveShe purchased a Ford Fwith 100,miles on November 11, In reference to the standard CA “Buyers Guide” this vehicle was sold “AS IS - NO WARRANTY.” Also, according to the “VEHICLE ‘AS-IS’ Agreement that MrsGorksi has signed, “The Seller assumes no responsibility for any repairs .” and “ The Buyer herby accepts the above-described vehicle in its present “AS-IS” condition .” Additionally, it is important to understand that the extended warranty is a contract that is between the buyer of the vehicle and the warranty company, the seller has no role in business that occurs post-purchaseWe apologize for the inconvenienceThank you for understanding. ATTN: Revdex.com REGARDING: *** ***I have received your email on December 31, in regards to the client aboveShe purchased a Ford Fwith 100,miles on November 11, In reference to the standard CA “Buyers Guide” this vehicle was sold “AS IS - NO WARRANTY.” Also, according to the “VEHICLE ‘AS-IS’ Agreement that MrsGorksi has signed, “The Seller assumes no responsibility for any repairs .” and “ The Buyer herby accepts the above-described vehicle in its present “AS-IS” condition .” Additionally, it is important to understand that the extended warranty is a contract that is between the buyer of the vehicle and the warranty company, the seller has no role in business that occurs post-purchaseWe apologize for the inconvenienceThank you for understanding. ATTN: Revdex.com REGARDING: *** ***I have received your email on December 31, in regards to the client aboveShe purchased a Ford Fwith 100,miles on November 11, In reference to the standard CA “Buyers Guide” this vehicle was sold “AS IS - NO WARRANTY.” Also, according to the “VEHICLE ‘AS-IS’ Agreement that MrsGorksi has signed, “The Seller assumes no responsibility for any repairs .” and “ The Buyer herby accepts the above-described vehicle in its present “AS-IS” condition .” Additionally, it is important to understand that the extended warranty is a contract that is between the buyer of the vehicle and the warranty company, the seller has no role in business that occurs post-purchaseWe apologize for the inconvenienceThank you for understanding

*** ***, I sent separate copies of this email record from my caseI would like to have my comments added to the record regarding the response from Alberene. There are many incorrect assertions and errors in Mr Amar's response to my complaint. I will address just a few of them below. As far as the price quote, I did not do the math on this number. I assumed that on March 11 when I was quoted and my credit card was charged $by Doug for my updated order, that Alberene knew how to add and had done so correctly when THEY charged my credit card for the TOTAL bill in advance. It is inconceivable that I intentionally withheld $from the total payment and physically impossible for me to have done so. MrA*** failed to inform me of any "industry standard tolerances" when I initially ordered the material, a fact that he plainly acknowledges in his email dated April 15. Had he done so, I would have ordered 1/16" rather than 1/8" thickness. The first shipment arrived days after it was ordered, not within the day "industry standard" and not to the 1/8" thickness I ordered. The pieces also arrived unfinished, contrary to my phone request for polished and with no rounded corners. The second incorrect delivery was refused by me after a wait of daysThe order arrived badly damaged. Three of the five long pieces were broken in half and the remaining pieces were damaged. I was again only sent six of the seven pieces ordered. I waited until July and asked for a credit and the missing final piece. I waited until July and got no response to my previous email I then filed a complaint with the Revdex.com. I do not believe that my request for a $reduction to my bill of $(quoted and charged to me) and delivery of the final piece paid for is unreasonable. I have indeed been contracting since and have never had a more frustrating business transaction. I have since retired from the painting trade and obtained my FAA license and I am now currently working as a commercial aircraft technician. I have zero experience working with soapstoneFor some reason Cedric Amar, the writer of Alberene's complaint response, has the idea that I should somehow know everything about soapstone, it's fabrication, the industry's acceptable tolerances, and how it is gluedhaving been a painting contractor for years. I do not believe that my request for a $reduction to my bill of $(quoted and charged to me) and delivery of the final piece paid for is unreasonable.*** ***

Hello, We received a copy of this online complaint in the mail yesterday Monday July 18, 2016. Here is a brief explanation of the chain of events between Mr. [redacted] and our Sales Representative Doug A[redacted]: ·         March...

10 : 1st phone call between Mr. Doug A[redacted] and Mr. [redacted]·         March 10 : Mr. Doug A[redacted] sent a follow-up e-mail quoting 12 pieces total at $537.50 + crating at $50 + freight at $250 for a total of $837.50a.       Mr. [redacted] sent the credit card authorization form on the same day·         March 11 : Mr. [redacted]  contacted us back and asked for modifications to go from 8’’ wide pieces to 6’’ wide pieces and then asked for less material·         March 11 : Mr. Doug A[redacted] resubmitted a new price for 2 options corresponding to the new needs:a.       7 larger pieces for $1,000 ($575 for material, $75 for crating and $350 for shipping)b.      12 larger pieces for $775 ($475 for material, $50 for crating and $250 for shipping)·         March 11 : Mr. [redacted]  acknowledged and confirmed he would go for longer pieces (i.e. the $1,000 option) ; see details belowa.       (4) pieces of 68 1/2" L x 6" W x 1 1/8" T at $105 eachb.      (1) piece of  68 3/4" L x 6" W x 1 1/8" T at $105c.       (2) pieces of 17 1/2" L x 4 1/2" W x 1 1/8" T  at $25 each d.      Crating at $75e.      Shipping at $350f.        Totaling $1,000·         April 14 : Mr. [redacted]  contacted us to say the measurements were “perfect” (sic.) but complained abouta.       The thickness not being exactly 1 1/8’’b.      The pieces being unfinished (i.e. sawn finish)c.       Took this opportunity to also change his mind on the length he initially requested on 4 pieces from 68 1/2" to 68 3/4" Note: -          The Marble Institute of America’s established dimensional tolerances are ±1/8’’ for the requested thickness (see attached document)-          No finish was initially quoted in the price nor asked for by Mr. [redacted]-          Conclusion : this order had been shipped and delivered in less than 25 calendar days according to the industry established standards (MIA : Marble Institute of America) and precisely in line with the approved estimate sent by e-mail onMarch 11.  ·         April 16 : Mr. [redacted]  replied indicating that he could work with thicknesses of 1 1/16" to (but not over) 1 1/8" despite his initial request of 1 1/8", thus ignoring the concept of tolerances·         April 19 : Mr. Doug A[redacted] sent an e-mail to our production team on the floor to produce replacement pieces without advising his management of the situation. He had the slabs for the replacement pieces cut on the same day in the Schuyler, VA plant and shipped over to a fabricator.·         April 19 : Mr. [redacted]  requested to drive to Schuyler, VA and pick up the order on April 25·         April 27 : Mr. [redacted]  reached out to get another status updatea.       Mr. Doug A[redacted] replied on the same day that he would check with the fabricator who was working on the replacement pieces.·         May 7 : Mr. [redacted]  then wrote he was cancelling the order and would inform the Revdex.com stating the following as being the base of his complaint:a.       Wrong thicknessb.      Unfinished materialc.       Lack of communicationd.      Took this opportunity to indicate he had been in the business for 35 years Reminder: -          The thicknesses on the initially delivered material were adequate.-          Unfinished material is what had been priced to Mr. [redacted]  -          Being in the business for 35 years should warrant the plaintiff full knowledge of construction standards, including but not limited to tolerances in the utilized materials.  ·         May 7: Mr. Doug A[redacted] replied that he was trying to get the order re-made and reminded  Mr. [redacted]  one more time that the tolerances were well within industry standards. Mr. Doug A[redacted] also indicated that he had contacted the fabricator every day of that week regarding his order.·         May 10:a.       Mr. [redacted]  contacted  Mr. Doug A[redacted]  to let him know the pieces he did receive were 1 3/8".                                     �...⇄ [redacted]  was verbally asked by Mr. Doug A[redacted]  to provide evidence of this defect as our quality control operator indicated the thickness was precisely 1 3/16’’, thus once more within industry tolerances. Mr. [redacted]  never did send such evidence.b.      Mr. [redacted]  sent a separate e-mail that same day asking to get the 10 pieces he wanted within 10 days or a full refund Note: Mr. [redacted]  asked for 10 pieces when his order was for 7 pieces ·         May 13 : Mr. [redacted]  wrote back complaining about Mr. Doug A[redacted]’s silencea.       Mr. Doug A[redacted] replied he had to control the work at his fabricator’s and revert back with a decision on whether he would  ship the order upon Mr. [redacted] ’s approval or issue a full refundb.      Mr. Doug A[redacted] added later during the day that the thickness was correct at 1 1/8" and that the replacement pieces would ship on May 16c.       Mr. [redacted]  acknowledged and asked what glue he had to use to bond the material to wood and how he was supposed to finish the edges where a cut would be made ; thus  indicating a rather limited knowledge of the material he wanted to use.·         May 18 : Mr. [redacted]  wrote and sent photos of him refusing to take delivery of the pieces : pieces were badly chipped and shipment was partial (5 pieces)a.       Mr. Doug A[redacted] took this opportunity to offer to remake the order a third time or refund the Mr. [redacted] ; again without advising his management of the situation·         May 19 : Mr. [redacted]  replied he wanted us to go ahead and remake the ordera.       Mr. Doug A[redacted] acknowledged on May 20·         June 20: Mr. [redacted]  wrote to say he reluctantly accepted delivery of six pieces for the 3rd replacement order when 7 pieces were ordered.·         June 21 : Mr. [redacted]  wrote back angrily he noticed that “five pieces were all two pieces seamed together made from cultured garbage […] and that he expected his full refund immediately”a.       Mr. Doug A[redacted] replied the same day Mr. Doug A[redacted] did not understand what Mr. [redacted]  did mean by “seamed together”b.      Mr. Bjorn Sorensen, the Schuyler Plant foreman, copied on the e-mail, stated he did not understand either and confirmed the right number of pieces were shipped.·         June 22 : Mr. [redacted]  wrote back to apologize : “My apologies first!  When I saw this "seam" it looked to be man made.  I saw that it was within a dark inclusion.  All of the pieces had the same coloring” (sic.)a.       Confirming again a rather limited knowledge of the material he wanted to use.·         July 1 : Mr. [redacted]  wrote back asking for a missing piece. Asked for a credit back to his account for the shipping fee and said he would be satisfied to pay $600 for the order.a.       This message was transferred to the the Revdex.com as this appears in the Customer’s Statement of the Problem.·         July 12 : Mr. [redacted]  wrote he had not heard from Mr. Doug A[redacted] since his last e-mail and was missing one piece. Mr. [redacted]  stated he was filing with the Revdex.com the same day In order to summarize : -          Our company has been paid $950 by Mr. [redacted]  for an order which was quoted at $1,000, leaving $50 unpaid.-          Our company fully delivered in 25 calendar days the order within industry standards with the quantities and dimensions indicated in the March 11 e-mail ; e-mail that Mr. [redacted] received and acknowledged.-          Starting April 14, Mr. [redacted] did overwhelmingly stressed Mr. Doug A[redacted] to the point he made unapproved decisions that were far beyond his rights and prerogatives within the company, consequently incurring additional expenses exceeding $1,150 to date without counting the additional labor cost involved. Decisions that still left Mr. [redacted] unsatisfied to the point he now still disputes $350. In order to settle this case # [redacted], our company is ready to retribute the Desired Settlement indicated in the Complaint Letter we did receive (i.e. $350). We will not deduct from this amount the $50 that were left unpaid. We will not deliver an additional piece that was reported as missing by Mr. [redacted] as this was delivered in the very first shipment.I hereby state that this proposed settlement does not constitute an admission of liability on the part of our Company, but is made solely in order to compromise a disputed claim for the purpose of avoiding litigation. In the event you would need further information, do not hesitate to contact me via e-mail. Best regards, Cedric A[redacted]

Legend Auto's response to the above complaint remains the same. In addition, I am attaching the document "Contract Cancellation Option Agreement" which clearly shows that Ms.[redacted]signed the document that states: " By signing below you acknowledge that you were given the opportunity to purchase this Contract Option, but decline to do so and decline to receive from us any right to cancel or receive a refund. BY SIGNING HERE YOU VOLUNTARILY DECLINE THIS OPTION AND GIVE UP THE RIGHT IT PROVIDES TO CANCEL YOUR VEHICLE PURCHASE." Thank you,[redacted]

I am rejecting this response because: We actually gave them 9k down payment per our check and bank statement. If we made an agreement to pay the remaining balance, why did they try to resale the vehicle. Which I have pictures of the mark down price plus my registration in the window. Yes, we did sign an as is agreementirely and waived additional coverage, under the assumption and their car fax that the car was clear of accidents. Which clearly wasn't truthful. I also have pictures of the vehicle when it was still their inventory and you can clearly see. When I went back to the dealer I was told that I dI'd it and they weren't responsible, no accommodation were offered.

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
I talked to Legends Auto and they have agreed to exchange the vehicle that I purchased original for another.

Company states: We stand by our original response that this is an As-Is vehicle.

Yes we did purchase the 2005 Ford F150 “AS IS” and did purchase the extended warranty.  But they told us that the “AS IS” truck was in good running conditions.  They did not disclose to us that the “AS IS” truck had numerous mechanical defaults, they told us that their mechanic had inspected the vehicle.  I don’t believe this to be true.   We have now had to replace the engine, have had to fix the differential leak, as well as the 3rd brake light leak that was flooding water into the truck.   It is bad business to sell a truck to someone for $20,000 that is not in good working condition, as they stated it to be. I should have a bill this week, or next, and would like them to cover the charges as we had only owned the truck for 2 weeks when it went into the shop, and it is still currently there close to a month later.

I am rejecting this response because: Yes they paid that amount to start the work but they were suppose to finish it. I also sent you an email about this as well.

I am rejecting this response because: Yes we did waiveverything that option. Just as you stated the car wasn't hit, or been in an accident. We will discuss this matter in court, or you can refund the $ 9,000 down payment. This will be my last time responding to them. Their story is switching. We aren't disputing what we signed and didn't sign. This car was falsely represented as no accident per their report. This wouldn't never reached this if [redacted] an his 2 Assistant call me a liar. My track record of returning the car with no down payment only with a promise, speaks volumes. Considering all documents stated otherwise. They should of just admitted and charged me ,lower price for damaged goods, but most importantly disclose it and allowed me the consumer to buy a car with front end damage.

As-Is/Buyer's guide

Review: To whom it may concern:

During the months of November/December 2014, I was in the market for a Chevrolet Tahoe, Due to a 2002 back injury I suffered at work with the City of Sacramento which left me 62% disability. I was retired with a disability retirement in 2004, in which I had to have radical surgery on my spine due to a crushed sciatic nerve. The injury left me with a partially paralyzed lower left leg and chronic back pain and leaving me with a limp and having to us a cane and was qualified for Social Security disability.

Due to my injury I could no longer drive two of my Chevrolet pick-ups, in which I was going to trade in my custom 2011 Chevrolet Silverado 4x4, so on my way to Kuni Chevrolet located on Fulton Avenue, Sacramento, CA, to see if they had a Tahoe in which they didn’t have one. On my way leaving going down Fulton Avenue, I noticed a Tahoe at the Legend Auto lot located at 2400 Fulton Ave., Sacramento, California 95825 (###-###-####), displayed on a car ramp (where the car sits up approximately eight feet high in the air), showing only the under carriage. I walked into the sales office and the salesman by the name of [redacted] assisted me and we began to talk about the Tahoe.

I informed [redacted] that I suffered from a work-related injury that caused me to retire on a disability retirement from the City of Sacramento. I also mentioned that I am a [redacted] veteran, in which he replied “that I didn’t kill enough of those [redacted]

During our conversations, I kept requesting to check out the Tahoe, since it was eight feet in the air. So [redacted] got the keys and started it up. All this time [redacted] was on his cell phone speaking his native tongue to the owner. Ten minutes later a gentleman (owner) pulls into the car lot and they surround my 2011 Chevrolet Silverado. The owner, [redacted] and the financier were discussing my 2011 truck in their native tongue, which left me at a disadvantage.

During the whole process, they were speaking in their native tongue about a deal for the 2011 Tahoe. After that they asked me to come into their office to start negotiating prices. All the time, I was still waiting for [redacted] to take the 2007 Tahoe off the rack so I could see it and provide a Car Fax. Then, the financier came up with the Car Fax on the 2011 Silverado and seen that there were two accidents recorded on the report and me, [redacted], the owner and the financier wen back outside to show then where the damage was. All the damage had been fixed. Then the financier and I went back inside to complete the deal on the trade-in of my 2007 Tahoe.

Meanwhile, [redacted] and the owner were outside talking and then [redacted] walked in and said something to the financier in their native tongue and the financier gave [redacted] the Registration Sticker to be places on the windshield of the 2007 Tahoe. Then [redacted] and the owner, walked over to the Tahoe, took it off the rack and drove it to the side of their building. By then, I was tired, hungry and ready to go home. As I walked out, [redacted], the owner, the financier and I walked out to the Tahoe. [redacted] and the owner, they were sitting inside and the Tahoe trying to get it started. The financier took the keys from the owner and pushed the buttons on the key device and got it started. Under [redacted]’s words that there was nothing wrong with the Tahoe, I drove it off the lot and came home.

I noticed that both door mirror were flopping pact and forth (loose/broken). Then I came home, ate and took my daily nap. Waking up around 7:00p.m. went outside and started looking over the Tahoe. Starting to take inventory on all the things that were wrong with the Tahoe, starting with low oil pressure indicator on dash board, temperature indictor (digital) mounted on the rearview mirror was not working and functions of it not working. Cracked windshield (driver side), two big cracks on the dash board looked like the Tahoe had been in an accident causing the airbags to deploy, thus causing two big cracks on the dashboard and center steering wheel has a big dent in the center of it-like the air bags deployed.

Plus, both driver’s side and passenger side were broke casing both mirrors to flop back and forth, unable to adjust for driving. Plus the DVD player in the rear overhead has a crack in the frame. Also, has a wiring short in the DVD player mounted on the dash board. Not wanting to shut off, after shutting off the vehicle and removing the keys from the ignition and feeling that the brakes were spongy, as I pushed down the brake pedal.

Plus, the air ride suspension compressor was making a big vibrating sound throughout the Tahoe; plus, smelling burnt antifreeze after running the Tahoe for a short time. Also hatch back on the rear door does not work when button to the key device is pressed.

In addition, front wheel sensor, driver side, was not working causing the load tire indictor to come on dashboard.

I called [redacted] leaving him a message which I was bringing the Tahoe back to discuss why he lied regarding the condition of the Tahoe. The next morning, I showed up at 9:00a.m. waiting until 10:00a.m. for [redacted] to show up. In which me and him started going at it verbally in which he told me to stop “crying” and acting those “f…g Asians,” and replied “you mean the Vietnamese?”- in which he said “them too”. And here comes [redacted]’s favorite words “ don’t worry about it; I’ll take care of it.”

After being lied to and given the run around, I started showing up at their doorstep demanding the promises I was given by [redacted] that all the problems were fixed. I took him a phone number from a wrecking yard in Pasadena. They had a mirror with all the customs features for $300. He called his mechanic who was never around, always at the auction buying cars-so he said. Finally, on February 4, 2015, they found a mirror for a cheaper price.

I took it there and left it and then [redacted] called at 4:00 p.m. and said it was ready, so when I got there, I started working the light in which the light under the mirror was not working and defroster in the mirror was not working. They got it cheaper all right.

[redacted] promised me that he would send me the windshield guy to fix the windshield, on the next day, February 5th, which he never showed up. After all the running around, I took it upon myself to start fixing the problems.

On February 9, 2015, I took it to American Tires and had the brunt driver side wheeler sensor foxed ($64.00). And on February 15th, I took it to [redacted] to have the anti-freeze flushed out and replaced because it smelled like burning anti-freeze. After [redacted] did their total inspection, the discovered my brake system was contaminated, because the cap has a rubber seal and that was disintegrated. So then I took back to the car lot and I and [redacted] started having words about it he didn’t fix the brakes I was going to leave it there and go home. Then he started on the phone with the owner in their native tongue and he told me to take it down to Sacramento garage and then I told him I wanted to get paid for the sensor ($64.00) and the coolant replacement which cost $42.00, came up to $106.00.

[redacted] started yelling at me that he was going to pay me and wanted me to sign a promissory note that would never come back again. He told me to go into the financiers office in which I walked in gave the bills to the financier. Then he said sit down, I’ll be right with out.

[redacted] was doing a finance deal for this African American gentleman and another car dealer was in the office with us and all of a sudden the financier stood up and said who I think I was coming into here expecting me to pay you for these bills, that [redacted] promised he would take care of this. And that was what I was telling him. He said, yelling,” Get out of here, I’m not paying you”.

And then I said to the financier that I was going to the Revdex.com to report them. In which he said, yelling “Go ahead, go now.” He repeated it around three times and then I sent outside and told [redacted]. He went into the office with the people who were in there when I left shutting the door and they all started yelling at each other, in which [redacted], promises and lies that I was going to report him to the Revdex.com he said ”do what you got to do.”

Then I left to take the Tahoe to Sacramento Garage to have the contaminated brakes fixed. The owner said to bring the car back on Monday, February 16, 2015, and he would flush out the contaminated brake system. Monday came and I left it there at 9:00a.m.’ after all day, they called me at 5:00p.m. and said it was ready to pick up. On my way home, the brake pedal went to the floor-no brakes. So I pulled over and started pumping the brakes, getting me home slowly pumping the brakes all the way home.

Next morning, I took it back pumping the brakes, driving it slow. I stayed there from 9:00a.m. until 12:30p.m. The mechanic came out and told me that he had to flush the system out again and replace the master cylinder because all the rubbers were disintegrated. And rubber on the cap that I just has replaced two days before was disintegrated too.

In addition to the above, I would like to know if any Americans with Disabilities Act violations were made in this transaction. And to my satisfaction, I want them to buy the Tahoe back or give me the $6,000 it going to cost me to fix it.

We regret that it has taken a few months to address this situation; however, both I and my wife (who drafted and typed this letter for me) have been ill.

Please contact me at the address above or you may call me at ###-###-####.Desired Settlement: And to my satisfaction, I want them to buy the Tahoe back or give me the $6,000 it going to cost me to fix it.

Review: I BOUGHT THE CAR ON 9/28/15 WITH THE AGREEMENT TO BRING IN THE DOWN PAYMNET ONCE MY HUSBANDS 401K PAID HIM. IT TOOK LONGER THAN EXPECTED AND AFTER 21 DAYS I WAS ASKED TO BRING THE CAR BACK UNTI THE MONEY ARRRIVED. HOD ASSURED ME THAT THE CAR WOULD REMAIN UPFRONT AND NOT TO BE SOLD. I WENT BACK WITH THE DOWNPAYMENT AND THE DEALER HAD MY CAR BACK ON THE LOT TO BE RESOLD AND HE LOWERED THE PRICE BY FOUR THOUSAND DOLLARS. FOUND OUT THAT THE CAR WAS IN AN ACCIDENT AND IT WAS NEVER DISCLOSED TO ME. TOOK IT BACK AND THE GENERAL MANAGER [redacted], AND TWO ASSOCIATES STATED THAT I DID IT. HOWEVER THE OWNER [redacted], WAS AWARE OF IT AND SAID THAT HE WOULD FIX IT.Desired Settlement: THE ESTIMATED DAMAGES ON THE REPAIR IS AT 1500 AND IT WILL INCREASE AS THE FRONT BUMPER IS REMOVED. THE REMAINING DOWNPAYMENT NEEDS TO BE AT A ZERO BALANCE CONSIDERING THAT IT WAS DAMAGED AND NOT DISCLOSED AND THE PRICE SHOULD OF REFELECTED THAT.

Business

Response:

Mr. And Mrs. [redacted] purchased the vehicle with the legal agreement of a down payment of $15000. They paid $8800 at the time of the purchase and promised to bring the remaining balance of $6200 when they got the money from their 401 k. As of today, the remaining balance of $6200 for the down payment is still outstanding. I have attached the documents they signed which clearly shows that they were well aware of the fact they were purchasing the vehicle As-Is, and they still waived the option to purchase any service contract for their car.At this point we are demanding for the remaining down payment according to the purchase contract that all parties have signed.They can bring the car back, and we offer to take care of the problem they are having with the vehicle.Thank You,[redacted]

Consumer

Response:

I am rejecting this response because: We actually gave them 9k down payment per our check and bank statement. If we made an agreement to pay the remaining balance, why did they try to resale the vehicle. Which I have pictures of the mark down price plus my registration in the window. Yes, we did sign an as is agreementirely and waived additional coverage, under the assumption and their car fax that the car was clear of accidents. Which clearly wasn't truthful. I also have pictures of the vehicle when it was still their inventory and you can clearly see. When I went back to the dealer I was told that I dI'd it and they weren't responsible, no accommodation were offered.

Business

Response:

Legend Auto's response to the above complaint remains the same.

Review: Sold me a car for $20,500, 2005 Ford F-150 FX4, next day started smelling a musty smell, and noticed vehicle leaking from the differential. Took in approx 2 weeks later to a Ford dealership after starting to hear a ticking noise in the engine. Car has a 3rd brake light leak causing water to flood the carpets, and carpets are starting to mold, has a rear differential leak, and the cams in the internal part of the engine are completely scorched, needing a new engine completely. Have called the business multiple times and was told the Ford Company are liars, and their mechanic would have caught it. Was told to take in car on Monday, called and the owner was now in Hawaii and no one could authorize anything to be done. Have made multiple calls for them to make things right, and they will not return my calls.Desired Settlement: We purchased the extended warranty, and they will cover partial of the amounts, hopefully, but want Legend Auto to cover the items that won’t be covered by warranty. I have also spend hundreds of dollars on rental cars, and haven’t had a vehicle for weeks. I would like them to cover that as well. I should have total $ amounts soon as the truck is at Ford currently and working with the warranty company to see what they will cover.

Business

Response:

ATTN: Revdex.comREGARDING: [redacted]I have received your email on December 31, 2014 in regards to the client above. She purchased a 2005 Ford F150 with 100,451 miles on November 11, 2014. In reference to the standard CA “Buyers Guide” this vehicle was sold “AS IS - NO WARRANTY.” Also, according to the “VEHICLE ‘AS-IS’ Agreement that Mrs. Gorksi has signed, “The Seller assumes no responsibility for any repairs . . .” and “ The Buyer herby accepts the above-described vehicle in its present “AS-IS” condition . . .” Additionally, it is important to understand that the extended warranty is a contract that is between the buyer of the vehicle and the warranty company, the seller has no role in business that occurs post-purchase. We apologize for the inconvenience. Thank you for understanding.ATTN: Revdex.com

Review: I was sold a vehicle that doesn't work at all. On December 8th, 2015 I bought an 08 Nissan Titan with 103,752 miles for the sales price of $12,997 at Legends Auto. I bought this truck for work purposes. When I arrived to Legends Auto dealership, I specifically told the sales person, [redacted], that I was looking for a work truck. While doing the paperwork, they offered a warranty that could cover all of the main parts of a vehicle such as the engine, transmission, etc. Because I was going to use this vehicle for work I thought it was a great idea. We financed the vehicle and gave a down payment of $1,000. The vehicle got financed with [redacted] with an APR of 12.99% for 4 years. The total sale price including the warranty was $22,551.40. The next day the check engine light turned on. I took the vehicle to their mechanic and he put on a scanner and said it was the catalyc converters. I talked to the owner of the dealership and had the vehicle checked again. They said it was nothing and they turned off the check engine light off. Then I went on and used my truck since I was told the vehicle was fine. On December 31, 2015 I was heading to a job when out of nowhere I heard a loud sound, almost like a small explosion, and the truck stopped running. I was in the middle of nowhere. I called the warranty and had the truck towed to the Nissan dealership in Sacramento. They did a diagnostics and was determined the motor didn't work. I called the warranty and they sent an inspector. The inspector arrived at the Nissan dealership on January 7 2016. He said they couldn't cover the cost of fixing the truck since it was used for business purposes. I was basically sold a warranty that wouldn't cover since they knew the truck was going to be used for business purposes. I was going to pay something that wouldnt work. I called the finance department and they told the owner to fix the vehicle. They told me it was going to take 2 weeks, which I lost from working. I have been back and forth. The truck hasnt been fixedDesired Settlement: The vehicle that was sold to me was in no condition to be sold under no circumstances. The vehicle will continue to have issues that should had been fixed before it was sold or at least should of notified the buyer of such issues. The dealership's mechanic stated that if the truck gets fixed, he would only give 6 months of warranty, which should be at least a year. I would like to exchange the truck for another truck that does work. I would like for them to be honest about their vehicles.

Business

Response:

Legend Auto has been in contact and working with Mr. [redacted] continuously from the beginning. Legend Auto has honored the warranty and been working to repair the vehicle. In addition, Mr. [redacted] has been provided a loaner vehicle for the entire time that his car has been in the repair shop.Legend Auto has been responding accordingly to take care of this situation. Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

I talked to Legends Auto and they have agreed to exchange the vehicle that I purchased original for another.