Legend Autorama

In behalf of Legend's service department we have asked for the customer to come back in so that we can see the damage as we use an outside repair shop for rim repairs

We are sorry for any inconvenience you experienced [redacted] of our store has been in contact with the customer and resolved any issuesHe is commited to earning this customer's business back in the futureHe would have reschedulaed an appointment with us, but he already made arrangements at another Porsche service centerWhen he needs servicing again he will reach out to our owner directly

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and
have determined that my complaint has NOT been resolved because:
[Legend has yet to tell me how they intend on resolving the rim issue. Yesterday, 9/*, at 8am I brought the car into Legend for inspection of the rim*** apologized and admitted that the rim was never repaired. He proceeded to tell me that the vendor took the wrong tire for repairI told him that's hard to believe and can't imagine the vendor not questioning Legend on why they're being asked to repair a perfectly good rimNo response from ***. I proceeded to ask *** for a refund ($150.), a new rim (@ Legend's expense) and to confirm the oil was changed and to add windshield wiper fluid, which was supposed to occur on 8/**He put me in a loaner car (2007 dirty Passat)He called me around 3:30pm to advise that they've changed my oil and topped off the windshield wiper fluidWhen I asked about the new rim he said that he still needs to speak with his boss and will let me know. I didn't hear from Legend today, 9/**, so I called them around 3pm and spoke with ***She advised that *** is off today and when I asked if I'm getting a new rim she suggested I speak with *** tomorrow, 9/**. I asked if they could email me proof of my refund and was told that they can't scan, so I can pick up a copy. I'm getting the run around and don't understand why they haven't spoken to me about what they are going to do about the rim. I won't settle for anything less than a new rim
The car is less than a year old and the condition of the rim, as outlined in the attached pictures (8/**-Pix of rim Legend took and emailed to me; 09/*- I took this when discovered not repaired) doesn't add upBased upon the extent of damage to the rim, I'd expect to see damage to the rubber/tire too and there is none. At this point, Legend should do the right thing and replace the rim. ]
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Sincerely,
*** ***
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We are sorry that you feel we were not conducting our business in an ethical way. The reason we were unable to trasfer the plates was because the original registration was registered to Hyundai Leasing Company and not to your own personal name. We are glad that you were able to take care of it to...

your liking in your home state. We have not done any wrong doing and feel we do not owe you the $142. We truly wish you luck with your vehicle!

In speaking with the Dealer Principle it was offered to take the original diagnostic charge and apply it to the repair bill. The customer declined and had the vehicle fixed elsewhere.

We are sorry for any inconvenience you experienced. [redacted] of our store has been in contact with the customer and resolved any issues. He is commited to earning this customer's business back in the future. He would have reschedulaed an appointment with us, but he already made arrangements at...

another Porsche service center. When he needs servicing again he will reach out to our owner directly.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I was told very clearly that the $335.00 registration fee  was to transfer my plates from one vehicle to another.  I was even asked to send the copy of my current registration.  At no point did anyone reach out to me to tell me it would be a problem to do so.  Why am I paying $335 for a service that was not completed as promised?  If it couldn't be transferred, then how was I able to go to the DMV myself and get my plates transferred very easily?  I paid the necessary fee's so I should be reimbursed for those fee's since you were not able to complete the task you assured me would be completed.  
 
 
 
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Sincerely,
[redacted]

Legend's service [redacted] contacted the customer yesterday and let her know that her car was completed and that a refund will be made. We are sorry for any issues with the outside company that we use, but not sure why the communication has a gap at this point since everything was taken care of and no "run around" was had. We hope that all is well now and that our customer continues to patron our establishment. Thank you.
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I don't feel that is fair.  You shouldn't promise to do something, then charge for it, then not do it but keep the customers money.  Totally inappropriate and unethical.
 
 
 
 
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Sincerely,
[redacted]

The customer had plates he wanted registered which were out of state, and since it was a lease in his state they were registered to hyundai which is from my understanding how they do it  therefore we could not register them for him on the car he purchased. We registered new plates for him which he was unhappy with as he had some kind of custom plates so he went to MV in his area and re registered his custom plates in his name and he now wants a refund for the new plates we got for him. He is not entitled to a refund and know we tried to re-reg his custom plates and they would not allow us. I appreciate your assistance in closing this case  Thank youMichael S[redacted]

Initial Business Response /* (1000, 13, 2016/08/03) */
look&tel auto had arranged at the first point of contact from [redacted] for the paint repair to be done by the repair shop at [redacted] on [redacted] according to the shop owner [redacted] did...

not show up for the repair appointment on that date .after receiving 2 emails and numerous late evening phone calls from [redacted] stating that he was just not happy [redacted] ... as a business owner I took the position not to have any further discussions with [redacted] at that point . I believe [redacted] will stand behind their work and all [redacted] needs to do is go see them and make an appointment.

In behalf of Legend's service department we have asked for the customer to come back in so that we can see the damage as we use an outside repair shop for rim repairs.

Review: [redacted] continuously rude and inappropriate, he is not forthcoming with charges and make inappropriate comments about other customers in front of customers, like " [redacted] him, he can wait". When I questioned charges on my bill I was told "we don't lie down, like BMW". I was charged for a problem that I thought should have been covered under the factory warranty. A part came loose on the car and got wedged into the front wheel and therefore damaged, I was told by [redacted] that "I must have hit something, parts do not come loose on their own" yet there is no evidence that the part had been hit by anything and that simply came loose as I proposed. When I stated my case I was told , "prove that you did not hit anything". In addition the dealership never affixed the NYS license plate to the vehicle during the purchase of the vehicle (which the car was purchase from their dealership). I zip tied the plate myself to avoid a ticket, when I brought the car in for service I asked them to properly affix the the plate, the did affix the plate properly but charged me $66Desired Settlement: Refund the $66 for the plate(which they should have affixed and/or provided the proper parts to do it during delivery of the vehicle), replace the panel damaged under the front passenger side of the vehicle

Business

Response:

[redacted],

We pride ourselves on excellent customer service, so to hear that you are displeased or that one of our employees was inappropriate does not sit well with us as you can imagine. Of course we will refund you the $66 as per your request. [redacted] was spoken to and the refund will be put through right away. Even though we like to think we always treat our customers the way we would like to be treated, things do happen and misunderstandings occur every day. We hope that the refund will at least put you at ease and please know that Legend Porsche will be more attuned to our customer's concerns in the future. Thank you for bringing this issue to our attention and on behalf of all of us we wish you a Happy Holiday Season!

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I would however ask that the dealership have a representative contact me to discuss what my options are to have the bottom panel of my vehicle replaced, the panel did simply come loose and was not due any vehicle impact that I caused.

Sincerely,

Review: I paid in full for a lease agreement on 1/**/14 of $1500. I was coerced to agree to a longer term lease than I desired,

informing me of two incorrect facts that would benefit me in the long run which I have found to be untrue.

I then returned home and immediately called my salesman to inform him that I no longer wanted the longer term

lease. He informed me "no problem, we can give you the shorter term lease for $8.00 per month more."

When I arrived at the dealer today to finalize the deal (1/**/14), [redacted]. informed me it would be $23.00 more

per month. I did not agree to this, did not take the car and finalize the deal. The refused to refund my $1500 saying I had

signed an agreement yesterday.Desired Settlement: I want to terminate this agreement and have my payment refunded.

Business

Response:

[redacted],

We are sorry for any confusion. I know that you spoke with our [redacted], [redacted] On behalf of us all here at Legend VW we are glad that this issue was resolved and we are looking forward to seeing you later today.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I bought a new vehicle from them in 2013. The check engine light appeared so I called them on January [redacted] to make an appointment to bring the car in for service. I was given the appointment for Tuesday January [redacted] for the AM. This Morning I received a call from [redacted] there [redacted] asking me if I was the same person that filed a Revdex.com complaint back in 2013, I replied that yes I was, and he than proceeded to say that they would not service my vehicle and honor the warranty.Desired Settlement: A car without a warranty is useless, I would like them to buy back my vehicle at full retail price or service the vehicle warranty as promised

Business

Response:

We are sorry for any inconvenience you experienced. [redacted] of our store has been in contact with the customer and resolved any issues. He is commited to earning this customer's business back in the future. He would have reschedulaed an appointment with us, but he already made arrangements at another Porsche service center. When he needs servicing again he will reach out to our owner directly.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: On or about 5/**/14 we took our 2004 Volkswagen (69000 miles) because the engine light was on and the car needed an inspection. We were told it would be $135 for a diagnostic test which we agreed to. They called and told us it would $1531.29 and we said we would pick up the car and think about it because the car ran fine. We went to pick it up and the car would not run. The office people came out and looked confused and said it would need to be checked by the technician who worked on it but he would not be in until Monday - it was Saturday. We said ok and decided we would have them do the work minus the muffler and picked it up on 5/**/14. The next day when we turned on the a/c (it was hot out) it did not work at all - nothing came out. We called and told them that it had worked fine (as did everything on the car) and they said bring it in. We did and afterwards said it was another $135 for the diagnostic (I said no way) and asked to speak to the service manager [redacted]. He said it would cost $600 dollars to fix the a/c that had worked fine when we brought it it-really! But waived the diagnostic. Now two weeks later, the engine light came back on,so I paid $1700 dollars for what?? The light is back on. I would not pay for the a/c and they had no explanation why it would have went out when they had the car. Coincidence? Don't think so.Desired Settlement: I would like to know why the engine light is on 2 weeks after paying $1700 to get it off. The car ran fine but they told me it would cost $1700 to fix it to get it off and so I paid unnecessary money for fixes they decided to do and charge me, but the engine light comes on 2 weeks later. Clearly they don't know what they are doing so they should not charge me whatever fixes they decided to make that had nothing to do with the engine light being on. Also, I want my a/c fixed - it worked fine.

Business

Response:

On behalf of the [redacted] we are sorry that you are having additional issues with your vehicle. We are happy to offer you another free diagnostic check to determine what is wrong. Please keep in mind that only the repairs we have done thus far are under warranty. Upon doing the diagnostic check we will speak with you before doing any repair work. Please contact our service department to schedule a convenient time to bring your vehicle in. Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]My issue has not been resolved and yes Legend is happy enough to tell me that they can "turn" the engine light off again if I pay $389.00. Remember, I have already paid $1700.00 for the engine light to be turned off. So are they saying that everything they charged me for - $1700, was because my engine light was on-I seriously doubt that. And now, two weeks after picking the car up, the engine light is on for another reason. I will be emailing the AGO this week regarding what I consider fraud. Also they did not address the fact that when I brought my car in, the a/c was working, as was the car without issue. So 1 month and $1700 dollars later, my engine light is still on and my a/c does not work - that we certainly not a deal. When I call, they just keep saying, well anything can happen and we don't know why (really, great response). That does not sound very knowledgeable or business like.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Again, we are sorry that you are experiencing additional issues with your vehicle. We are offering for you to come in free of charge so that we can check the vehicle and determine what the new issues are. Please call to schedule an appointment as we strive to keep our customers happy and do the best we can.

Review: Brought car in with ignition problem.Was told they may have to replace whole cylinder.Got call latter that afternoon good news its fixed just needed to be cleaned out.Cost 161 dollars.I mention I would be driving to Kentucky next day and was told no problem .Got as far as W. Virginia and problem was back.Got stuck at gas sta.as car would not start.Pushed car to side an took a unwanted hotel room.Called Legend next morning and spoke to [redacted].She told me I needed to bring car in.After 5 times telling her that I was stuck in W.V.and her telling me I needed to bring car in I asked to speak to someone else.She told me car was working fine when it left shop the day before and put me back to the directory.That was that.I went down to car and after much time I managed to get it started.Limp back to .L.I car running whole time.Bring it to Audi and they tell me I need a new cylinder Cost 238 plus 3 hours labor 149 an hour. 447 plus tax They said the problem was Vin specific and only the could program keys.I asked if they could take the original 161 off of bill and was told no that was a diagnostic test that would have been preformed anyway.Found oUt their claim that only they could fix car was not true.Had it done for 260 at another shop.They put the ignition column in and car would not start.Took it out and found a corroded wire going to ignition.I went to talk to [redacted] on Saturday.He was sitting at desk and I asked him if he was [redacted].He said depends on who is asking.Very professional.I told him my experience and he said what would you like me to do.I said a refund of 161 dollars would be in order.He said he didnt believe in refunds because it didnt give him a change to win me back.They fixed a problem that didnt exist hung up on me when I had a problem sold me a part I didnt need and then wanted to overcharge me to put it in.He said they have a book and the book called for 3 hrs.I said what if it takes 2 .He said you get charged for 3 Said he would call me Tues.never didDesired Settlement: Original fix was not a fix.Then I was told it was a diagnostic test.Well if that was true it would have shown that I didnt need new ignition.Then why when I came back in did they tell me that was the problem. I needed a new ignition.Why let me out of the shop in the first place

Business

Response:

In speaking with the Dealer Principle it was offered to take the original diagnostic charge and apply it to the repair bill. The customer declined and had the vehicle fixed elsewhere.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]This statement is absolutely false and I have people at ability transmission to back me up.When I asked them if they would do that they said no that the test would have had to be preformed anyway. Then Ability transmission called them and they got the same answer.And besides that what is the diagnostic test for.I thought it was to diagnose the problem.Well if that is the case they should have known that the ignition switch was not the problem.Why did they have me order one and tell me it was going to cost 447 dollars plus tax to install.Like I said they didnt fix a nonexistent problem hung up the phone on me when I had the recurring problem sold me a part for the non existent problem wanted to charge me 447 plus tax to fix the nonexistent problem and then when I went to the [redacted] on a Saturday he said he would call me Tuesday because Memorial day was Monday.Never heard from him.I also have a Ability to back me up that Audi alleged that they were the only ones that could fix the problem because it was Vin specific and they had to program the keys.I got it done elsewhere for 260 dollars and after install when problem was still happening had to take out ignition and saw a bad wire

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: On 8/**/14, I had a scheduled appointment with Legend Autorama for servicing to my VW CC: 10k mile service, inspection and to check tire sensor on L/F wheel since it illuminates bi-weekly indicating pressure has dropped to 23lbs. Later that morning I received a call from [redacted] at Legend, advising that my L/F rim was cracked. He emailed me a picture depicting the damage and gave me two options: purchase a new rim (cost =$357.) or weld it (cost=$150.), which would be done off-site. [redacted] stated that any repair could not be done until 8/**/14 and that it should be repaired sooner than later. On 8/**/14 I arrived at Legend, paid the bill $172.94 via credit card and left. On 9/*/14 the tire sensor light illuminated again, indicating the same, but now it involved the L/R tire due to tire rotation, which was part of the 10k service. I proceeded to remove the L/R tire and saw that the crack remains....rim was NEVER repaired. I took pictures that day.Desired Settlement: Full refund and new rim at Legend's expense.

Business

Response:

In behalf of Legend's service department we have asked for the customer to come back in so that we can see the damage as we use an outside repair shop for rim repairs.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Legend has yet to tell me how they intend on resolving the rim issue. Yesterday, 9/*, at 8am I brought the car into Legend for inspection of the rim. [redacted] apologized and admitted that the rim was never repaired. He proceeded to tell me that the vendor took the wrong tire for repair. I told him that's hard to believe and can't imagine the vendor not questioning Legend on why they're being asked to repair a perfectly good rim. No response from [redacted]. I proceeded to ask [redacted] for a refund ($150.), a new rim (@ Legend's expense) and to confirm the oil was changed and to add windshield wiper fluid, which was supposed to occur on 8/**. He put me in a loaner car (2007 dirty Passat). He called me around 3:30pm to advise that they've changed my oil and topped off the windshield wiper fluid. When I asked about the new rim he said that he still needs to speak with his boss and will let me know. I didn't hear from Legend today, 9/**, so I called them around 3pm and spoke with [redacted]. She advised that [redacted] is off today and when I asked if I'm getting a new rim she suggested I speak with [redacted] tomorrow, 9/**. I asked if they could email me proof of my refund and was told that they can't scan, so I can pick up a copy. I'm getting the run around and don't understand why they haven't spoken to me about what they are going to do about the rim. I won't settle for anything less than a new rim.

The car is less than a year old and the condition of the rim, as outlined in the attached pictures (8/**-Pix of rim Legend took and emailed to me; 09/*- I took this when discovered not repaired) doesn't add up. Based upon the extent of damage to the rim, I'd expect to see damage to the rubber/tire too and there is none. At this point, Legend should do the right thing and replace the rim. ]

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Sincerely,

%

Business

Response:

Legend's service [redacted] contacted the customer yesterday and let her know that her car was completed and that a refund will be made. We are sorry for any issues with the outside company that we use, but not sure why the communication has a gap at this point since everything was taken care of and no "run around" was had. We hope that all is well now and that our customer continues to patron our establishment. Thank you.

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