Legend Dental & Orthodontics Austin Reviews (%countItem)
Legend Dental & Orthodontics Austin Rating
Address: 2525 W Anderson Ln Bldg 3 Ste 300, Austin, Texas, United States, 78757-1180
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+1 (512) 420-0274 +1 (512) 869-8485 |
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I have received several erroneous statements of balances due, billing history and Explanations of Benefits on my account; none of which had numbers that correlated to the ever-changing 'amount due' I was quoted. One document I received actually had another patient's claims information.
The practice *** eventually called and said that the balance due was actually for my husband's account, for which I hadn't received any documentation.
It appears the practice is unable to accurately track charges and payments by patient, and unable to bill or collect payment in a timely manner. It has taken significant time to try and ensure my account is current and I have no confidence that the staff can accurately determine what balance might be due, if any.
I visited Legend Dental in the spring of 2016, and required root canal services. They treated me and referred me to a specialist to perform the rest of my procedure. I was billed and paid all charges in full with a credit card. I received an invoice with a $0 balance and no other communications from them, until November of 2017. At that time, they sent me initial requests for $320, with an invoice dated 11/2017. I assumed it was a mistake, since I hadn’t visited in over 18 months, but when I called they insisted I owed because they had misfiled their insurance paperwork. I argued that the bill was above and beyond a reasonable time frame for collecting funds. They plan on sending to collections, which although I intend on disputing will cause me more paperwork and negatively impact my credit score.
Good afternoon, I have attached supporting documentation in response to Ms. complaint. The same information was mailed to her in January when we last spoke on the phone. I understand that she is frustrated however she never finished paying her portion for her treatment, she only paid ½ at the start of her treatment and somehow it was missed that the balance was not collected. I did explain to her that the previous managers most likely did not get to her account due to the fact they were not here long enough to work through all of them, however that there is no statute of limitations on collecting. I did also try to inform her that because it had been awhile we would work with her on the payment amount as well as if she needed to make a few payments and she refused to hear anything I said. She even went as far to say that she didn’t even have insurance on the date of service that she paid cash. I believe she may have our office confused with another one. Either way we are still willing to work with her and have not placed anything on her credit report.