Legend Homes regrets the length of time it has taken to finish [redacted] home Unfortunately build times have lengthened significantly due to increased housing demand and a lshortage of labor Legend Homes will re-imburse [redacted] the amount requested of $1,through a credit to closing costs.We will be conducting a walk through of the home with [redacted] this Thursday and are confident, barring any unforseen circumstance, the home will be ready to close no later than Friday January 16th
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me
Legend Homes, regrets the inconvenience to *** *** Auburn Trails has recently experienced several areas where several driveways in a row that have experienced cracking. Some of these were built by Legend and some were built by two other builders. When this occurs in the kind of
quantity it has in one community, it is in fact indicitive of improper compation by the developer prior to the homebuilder taking possession of the homesites. We have been trying to work with the developer to resolve these issues, however they have not been responsive to our requests for engineering data.Rather than cause *** *** any further inconvenience, we have agreed, weather permitting to make the necessary corrections to the driveway starting this Tuesday. Legend Homes has always honored it's warranty commitments and will continue to do so in the future
Legend Homes values and appreciates evry homeowner who has purchased a home from us and regrets that [redacted] is having issiues with a blockage in his plumbing. As [redacted] closed on his home in June 2001, his home is well outside of the warranty period on the plumbing. Blockages can...
occur occasionally and do fall under the category oh homeowner maintenance and repair.The plans for [redacted]'s home are most likely archived, however, as is the case with all builders blueprints, there is nothing on them that would show the locations of where a pluming line would run underneath the foundation. Blueprints only show locations of plumbing fixtures in the home, which would not provide any assistance to [redacted]'s plumber in location the lines.. When installing the drainage and water supply lines for a home, plumbers will run the lines to those location at their discrestion, but do not record specific locations or measurements, so there is nothing that would show the location of the lines.[redacted] plumber should be able to measure the distance to the blockage with the camera to locate the specific location of the blockage.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
[redacted] regrets Mr. [redacted] has been having service issues with his air conditioning. As with all builders, customer service hours are Monday - Friday from 8:00 am - 5:00 pm. Mr. [redacted] refused to allow access to his home during these hours. Hours after 5:00...
pm are normally reserved by our air conditioning contractor for situations where there is a total system failure which was not the case with the issue Mr. [redacted] was experiencing.Last Saturday, the vice president for [redacted] serviced Mr. [redacted]'s air conditioning unit and it is now functioning properly. [redacted] stands ready to address any customer service issues on any of our homes as we have over our 25 year history. Should Mr. [redacted] require customer service in the future, he will need to allow the appropriate trades access to his home during customer service hours of Monday - Friday from 8:00 am and 5:00 pm.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. We just checked the contract for the carpet upgrade pricing and we were wrong in the submission price of $1700.00 the actual cost was $1934.00 so we would accept that amount to close this complaint.Respectfully,
[redacted]
[redacted]
[redacted]
[redacted]
Mr. [redacted]'s aircondtioning issue has been resolved. Additionally he was given the personal phone number of our air conditioning contractor's customer service manager should he experience any issues in the future. Mr. [redacted] will still need to make his home available during customer service hours Monday - Friday from 8:00 am - 4:00 pm for any future customer service issues and they will be handled promptly as they are will all our customers.We appreciate Mr. [redacted] choosing [redacted] and value him as a customer.
The credit towards closing costs has the same effect as a check as it reduces the amount of money [redacted] will need to bring to closing dollar for dollar. Federal RESPA regulations prohibit us from giving the buyer a check directly. The cedit must be done via closing costs.
Legend Homes regrets the length of time it has taken to finish [redacted] home. Unfortunately build times have lengthened significantly due to increased housing demand and a lshortage of labor. Legend Homes will re-imburse [redacted] the amount requested of $1,535.00 through a...
credit to closing costs.We will be conducting a walk through of the home with [redacted] this Thursday and are confident, barring any unforseen circumstance, the home will be ready to close no later than Friday January 16th.
[redacted] regrets the length of time that it has taken to complete [redacted]'s home. Regrettfully a shortage of trades has significantly lengthened build times and often trades do not arrive for a few weeks after they were originally scheduled.[redacted] will complete [redacted]...
[redacted]'s home by Friday May 29th as we committed to [redacted] on Tuesday April 14th. [redacted], our South Regional Construction Manager has spoken with [redacted] and will be personally updating [redacted] on the progress of his home.We regret any inconvenience these delays have caused and truely appreciate [redacted] for selecting our company to build his home.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.
The unit is not functioning properly. It is taking over an hour to cool the house, I went to look at the outside unit to get the model number to make sure its even the correct configuration. [redacted] placed duct take on the outside unit to "patch" whatever was broken. this is a brand new house, I dont not accept duct tape being placed on my unit as a "fix" the house still does not cool. It takes an hour PLUS to drop the house one degree, ever other person I talk to tells me they are cooling their house each degree in 20 or so minutes. My unit runs from 4PM -10PM to take the temp from 81-to 75.the Temp coming out of the vents is 70 degrees, while the house is at 78. Also I have not refuse access to my house. I have tried to work with both [redacted] and [redacted], I have taken 3 days of vacation to allow [redacted] to come make warranty repairs to the house. I cant keep taking days, at some point they need to be flexible.
Regards,
Legend Homes regrets the length of time it has taken to finish [redacted] home Unfortunately build times have lengthened significantly due to increased housing demand and a lshortage of labor Legend Homes will re-imburse [redacted] the amount requested of $1,through a credit to closing costs.We will be conducting a walk through of the home with [redacted] this Thursday and are confident, barring any unforseen circumstance, the home will be ready to close no later than Friday January 16th
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me
Legend Homes, regrets the inconvenience to *** *** Auburn Trails has recently experienced several areas where several driveways in a row that have experienced cracking. Some of these were built by Legend and some were built by two other builders. When this occurs in the kind of
quantity it has in one community, it is in fact indicitive of improper compation by the developer prior to the homebuilder taking possession of the homesites. We have been trying to work with the developer to resolve these issues, however they have not been responsive to our requests for engineering data.Rather than cause *** *** any further inconvenience, we have agreed, weather permitting to make the necessary corrections to the driveway starting this Tuesday. Legend Homes has always honored it's warranty commitments and will continue to do so in the future
Legend Homes values and appreciates evry homeowner who has purchased a home from us and regrets that [redacted] is having issiues with a blockage in his plumbing. As [redacted] closed on his home in June 2001, his home is well outside of the warranty period on the plumbing. Blockages can...
occur occasionally and do fall under the category oh homeowner maintenance and repair.The plans for [redacted]'s home are most likely archived, however, as is the case with all builders blueprints, there is nothing on them that would show the locations of where a pluming line would run underneath the foundation. Blueprints only show locations of plumbing fixtures in the home, which would not provide any assistance to [redacted]'s plumber in location the lines.. When installing the drainage and water supply lines for a home, plumbers will run the lines to those location at their discrestion, but do not record specific locations or measurements, so there is nothing that would show the location of the lines.[redacted] plumber should be able to measure the distance to the blockage with the camera to locate the specific location of the blockage.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
[redacted] regrets Mr. [redacted] has been having service issues with his air conditioning. As with all builders, customer service hours are Monday - Friday from 8:00 am - 5:00 pm. Mr. [redacted] refused to allow access to his home during these hours. Hours after 5:00...
pm are normally reserved by our air conditioning contractor for situations where there is a total system failure which was not the case with the issue Mr. [redacted] was experiencing.Last Saturday, the vice president for [redacted] serviced Mr. [redacted]'s air conditioning unit and it is now functioning properly. [redacted] stands ready to address any customer service issues on any of our homes as we have over our 25 year history. Should Mr. [redacted] require customer service in the future, he will need to allow the appropriate trades access to his home during customer service hours of Monday - Friday from 8:00 am and 5:00 pm.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. We just checked the contract for the carpet upgrade pricing and we were wrong in the submission price of $1700.00 the actual cost was $1934.00 so we would accept that amount to close this complaint.Respectfully,
[redacted]
[redacted]
[redacted]
[redacted]
Mr. [redacted]'s aircondtioning issue has been resolved. Additionally he was given the personal phone number of our air conditioning contractor's customer service manager should he experience any issues in the future. Mr. [redacted] will still need to make his home available during customer service hours Monday - Friday from 8:00 am - 4:00 pm for any future customer service issues and they will be handled promptly as they are will all our customers.We appreciate Mr. [redacted] choosing [redacted] and value him as a customer.
The credit towards closing costs has the same effect as a check as it reduces the amount of money [redacted] will need to bring to closing dollar for dollar. Federal RESPA regulations prohibit us from giving the buyer a check directly. The cedit must be done via closing costs.
Legend Homes regrets the length of time it has taken to finish [redacted] home. Unfortunately build times have lengthened significantly due to increased housing demand and a lshortage of labor. Legend Homes will re-imburse [redacted] the amount requested of $1,535.00 through a...
credit to closing costs.We will be conducting a walk through of the home with [redacted] this Thursday and are confident, barring any unforseen circumstance, the home will be ready to close no later than Friday January 16th.
[redacted] regrets the length of time that it has taken to complete [redacted]'s home. Regrettfully a shortage of trades has significantly lengthened build times and often trades do not arrive for a few weeks after they were originally scheduled.[redacted] will complete [redacted]...
[redacted]'s home by Friday May 29th as we committed to [redacted] on Tuesday April 14th. [redacted], our South Regional Construction Manager has spoken with [redacted] and will be personally updating [redacted] on the progress of his home.We regret any inconvenience these delays have caused and truely appreciate [redacted] for selecting our company to build his home.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.
The unit is not functioning properly. It is taking over an hour to cool the house, I went to look at the outside unit to get the model number to make sure its even the correct configuration. [redacted] placed duct take on the outside unit to "patch" whatever was broken. this is a brand new house, I dont not accept duct tape being placed on my unit as a "fix" the house still does not cool. It takes an hour PLUS to drop the house one degree, ever other person I talk to tells me they are cooling their house each degree in 20 or so minutes. My unit runs from 4PM -10PM to take the temp from 81-to 75.the Temp coming out of the vents is 70 degrees, while the house is at 78. Also I have not refuse access to my house. I have tried to work with both [redacted] and [redacted], I have taken 3 days of vacation to allow [redacted] to come make warranty repairs to the house. I cant keep taking days, at some point they need to be flexible.
Regards,