Legend Limousines, Inc.

Thank you to whomever is taking the time to read our responseShould anyone require any further testimony to this event, they may contact me anytime via email to: *** We have been delayed in responding to this claim, and we are sorry if that causes anyone’s interpretation
of our company to be one that does not care about client dissatisfactionThis client has attempted to tarnish our company’s brand and reputation by writing this same review on many other review sites, most of which have pulled it down due to it’s inaccuracies and malicious motiveHere are the un-emotional facts:
On July ***, said client attempted to make a reservation with our company for that Saturday, July ***, The client’s initial request was denied, as we were booked solidWhen pressed, the client disclosed that Legend was providing their wedding transportation for their wedding approximately a month laterWith some hesitation, Legend Reservations staff made a vehicle available for the client, with the condition “that we would try to get there by 4:30, but it may be as late as 5:15.” The client was very thankful and very agreeable (at that time)GPS Records indicate the vehicle arrived on location at 5:04pm, and the vehicle went back into drive at 5:16pmImportant to note that at 3:34pm (minutes prior to the requested 4:30) Legend Dispatch staff began notifying the client of our estimated time of arrivalAgain, the client was very agreeable and appreciative
Upon exiting the vehicle in New York City, the client insisted to the chauffeur that they pay him for roundtrip, against the terms and conditions of his contract, and against the chauffeur’s protestationsThat chauffeur, when pressed, agreed to accept the amount of money for the return trip, and then failed to notify Legend StaffThis was a chauffeur error, which we took full responsibility for, and the client was offered many apologies both over the phone and in person
The client called our office at 12:10am on the day of service and spoke to a *** to change their pick up locationSaid *** accommodated the client, even though the terms and conditions of the type of service the client had requested indicated that “pick up times and pick up locations are final 48hrs prior to the date, and may not be changed”
The client had booked a passenger shuttle van (forward seating)That is the vehicle that took them into the city, and that was the vehicle they were expecting to arrive at the end of the nightLegend Dispatch & Reservations staff took the opportunity to upgrade the future Groom from the “no-frills” van to a beautiful Passenger Cadillac Escalade LimousineSaid vehicle arrived on location at 1:31am, nearly minutes early
The Legend Chauffeur attempted to collect his cash balance for his ride, and the client became irateHeavily intoxicated and fueled with anger, the client and their party verbally assaulted the chauffeur with vulgar names and threatening behaviorAs such, the Legend chauffeur called the *** on-callSaid ***, not informed that the client had a wedding coming up with Legend, attempted to contact the first chauffeur who drove the party into the city to verify the collection of moneyAt 2am, that chauffeur was sleeping at his home, as his shift had ended @ 11pmLegend *** got the client on the phone, explained that the first chauffeur was unreachableLegend *** then asked the client to verify the amount of money the client paid to the first chauffeurHeavily intoxicated, the client’s response changed multiple time between “whatever I was supposed to”, to “a couple of hundred dollars”In fact, the balance that the client had overpaid was $Because the client was too drunk to verify the amount of money they had overpaid, the Legend *** asked the client to pay the balance to the chauffeur, as the contract stated, and if the client had indeed overpaid, Legend would issue a refund Monday morningUsing threatening and horrifically vulgar language, the client refused thatIn fact, the chauffeur felt so threatened by the behavior of the group, including at least one member who was physically sick, it would have been unlikely that the entire group would have been allowed access into the vehicle to begin with
Legend Limousines, Inchas already completed over 6,rides in up to the 3rd Quarter of And, we are fully aware that some people hire transportation services so that they may responsibly enjoy a few drinks without having to worry about drivingHowever, the behavior of this Bachelor Party group shares an equal amount of fault in this incidentHad the client not been so heavily intoxicated and could have verified the amount of money they gave the initial chauffeur, or if their language and behavior and not been so threatening, Legend would have continued to accommodate this client, as we had throughout the complete process of their ride (from July ***’s initial booking, all the way to the night of this incident)
I arrived at my office just before 10am on Monday, July ***Before I answered a phone call or email, I was brought up to speed on the incident that took placeImportant to note that over individual rides were successfully completed Friday-Sunday that weekend, and this was the only issueThe client was called at 10:17am, and the client said they would be into the office that eveningThe initial chauffeur who had created the issue in collecting the balance for both ways dropped the money in Legend’s safe (he was not attempting to keep the money for himself), and the nearly empty bottle of liquor was recovered from the van the client rode inWhen the client came into our office later that evening, I sat with the client, as they explained this incident made them uncomfortable about using us for their weddingLegend’s wedding chauffeurs maintain employment for a minimum of months before we allow them to drive wedding transportationThis is an effort to eliminate chauffeur error on wedding transportationAs such, our chauffeur was not “bashed” for their error, but it was explained that this chauffeur has not earned the ability to drive weddings yet, which would certainly pay him more than what the shuttle van pays himSince this is our policy, and we do advertise this policy, I stand by what was saidThe client was still uncertainAs such, I explained that flat tires happen, that sometimes vehicles break with no warning, and that all we can do is do exactly what we didAnd that is to take responsibility for the failure, be quick to make amends for the failure, and adjust our systems to ensure it doesn’t happen againIn the client’s statement, this accountability on Legend’s part was undeniable
As such, and as the client remarked in their statement, after over minutes of explanations and apologies, I told the client that if they were still uncomfortable, then Legend would allow them out of their contract for their wedding transportation with no penalty and issue a refund of their depositWe even gave the client days to think about itAs it turned out, the client opted to cancel their wedding, and a refund was givenAgain, we have documentation showing that the refund was made on Thursday July *** at 1:27pmHowever, said refund was made to their credit card, and it took a few days to show on their statementThis is the bank’s standard timeframe, not ours, and any delay in the client receiving their refund was not caused on our end
In closing, Legend Limousines, Incprides itself on providing the highest level of customer serviceWe are managed and run by honest people, who have every motive to ensure that every client will want to ride with our company again and againIf and when a client or prospect client feels that they cannot trust Legend to provide them a quality product, than we gladly will release any client or prospect from their contract and refund their depositAnd when we are wrong or fail, we will continue to accept responsibility, issue our sincerest heartfelt apologies, and quickly make amendsNot because we are afraid of any negative publicity, but because it’s the right thing to do, and that’s who we are as a company

Thank you for taking the time to read our response. On October ***, at 10:46am, this client booked a sedan from JFK airport to Atlantic City, New Jersey. Attached is the confirmation that the client received at that time. No where in his reservation does it mention anything
about gratuity or Lincoln vehicle. On the date of service, a Toyota Avalon Livery Edition arrived immaculate inside and out at 2:03pm. The pick up was scheduled for 3:12pm. The brand new sedan offers more leg room than the Lincoln MKS Sedans, and this vehicle was equipped with tinted windows as well as HEATED REAR SEATS to better serve the client. To the chauffeur's recollection, at no point did the client mention any disagreement with the vehicle. In fact, the client happily signed his credit card receipt and the chauffeur's paperwork. We heard nothing from the client until days later. Five days after the service was completed, the client called demanding a refund, explaining that "*** *** ** *** ** *** *** *** *** *** *** ** *** *** *** ** *** *** *** ** *** ** *** ***" When we asked the client why he let days go by before voicing his discontent with the vehicle, he threatened that we "*** *** *** *** *** *** ** ***". The result was this claim into the Revdex.com, as well as other sites. Should anyone taking the time to read this response need any further clarification as to the basis of this claim, please do not hesitate to contact us

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Thank you for taking the time to read our response. On October ***, at 10:46am, this client booked a sedan from JFK airport to Atlantic City, New Jersey. Attached is the confirmation that the client received at that time. No where in his reservation does it mention anything
about gratuity or Lincoln vehicle. On the date of service, a Toyota Avalon Livery Edition arrived immaculate inside and out at 2:03pm. The pick up was scheduled for 3:12pm. The brand new sedan offers more leg room than the Lincoln MKS Sedans, and this vehicle was equipped with tinted windows as well as HEATED REAR SEATS to better serve the client.
To the chauffeur's recollection, at no point did the client mention any disagreement with the vehicle. In fact, the client happily signed his credit card receipt and the chauffeur's paperwork. We heard nothing from the client until days later.
Five days after the service was completed, the client called demanding a refund, explaining that "*** *** ** *** ** *** *** *** *** *** *** ** *** *** *** ** *** *** *** ** *** ** *** ***" When we asked the client why he let days go by before voicing his discontent with the vehicle, he threatened that we "*** *** *** *** *** *** ** ***". The result was this claim into the Revdex.com, as well as other sites.
Should anyone taking the time to read this response need any further clarification as to the basis of this claim, please do not hesitate to contact us

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because it is full of exaggerations and outright lies.  
I'd like to clarify some information before we proceed, and I'll address them one at a time...
In response to Legend Limo point #2: We did not 'insist' to pay 'against the chauffeur’s protestations".  We offered to pay for the entire night's invoices upfront because the driver INSISTED that he was driving us home at 2am in the same vehicle.  We thought it was smarter to pay him upfront as opposed to walking around Manhattan with several hundred extra dollars.  
In response to Legend Limo point #4: Although it was a nice gesture that Legend Limo gave us a no charge upgrade to the Escalade for the return trip, Legend Limo failed to notify us. Legend Limo could have mentioned it when we called to change the pickup location.  When the new vehicle and driver show up for the return trip home, insisting on payment up front, it was a bit confusing for us.  Legend Limo failed to properly communicate the situation to us.
In response to Legend Limo point #5: This entire paragraph is full of lies and exaggerations.  At no point did we threaten the driver or use 'vulgar' language. We were irate that we were being forced to pay again since no one was able to verify that we paid the original driver, and he was unreachable.  Since this was my bachelor party, yes we had been drinking, but at no point did anyone in our party threaten the driver in any way.  We refused to pay additional money, and we made that point clear to the driver.  When we spoke to the [redacted] at central office, he informed us that we had two options, either we pay for the return trip home right then and there, or the driver would be instructed to drive home without us.  That's exactly what happened....Legend Limo instructed his driver to abandon us.
On Monday, I went to Legend Limo to collect the overpayment, seek a refund of the services rendered, and retrieve a bottle of alcohol that I left in the van on the way into the city.  By the way, it was not 'nearly empty' as Legend Limo states.  I've attached a picture of the same exact bottle for your reference.
During our conversation, [redacted] continued to pass the blame around to everyone except on himself.  First blaming the driver, [redacted], for "overextending" himself and "being too nice" in accepting the full payment in the first place.  Then he blamed us for being too drunk.  I rebutted by saying that if [redacted], the original driver, had mentioned that he accepted full payment for the night, then there would have been no issues.  Everything else that happened that night was a direct result of the driver's negligence.  
I asked for evidence that the credit was issued, and was told that they don't have transaction numbers for credits.  I was told by Legend Limo that the credit was issued on Thursday 7/** to my debit card.  I called [redacted], the issuing bank, to verify the transaction.  I was told by [redacted] that credit transactions may take a few days to appear on their systems, but if they don't see any evidence of the credit by Tuesday July [redacted], then I should proceed with an investigation.  I waited until the [redacted], didn't see any evidence of a credit, and proceeded to contact [redacted] to take it from there.
As a consumer, I have the right to review my experiences with a company.  Other potential customers have the right to see my experiences and make informed decisions.  If a company welcomes a positive review, then they should address the negative ones as well.  I never tried to "tarnish" Legend Limo.  I did go on various peer review sites, such as [redacted], and [redacted], and gave an honest assessment of my experiences.  To that end, my only regret is that I did not reach more consumers with this experience.
   In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted] 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

This client hired a 14 passenger limousine to take a group of people at 5:30pm on FRIDAY August [redacted] from New York City to Atlantic City.  The client was given a discounted ride totaling $800.  They gave us a $200 deposit to book the vehicle on August [redacted], and were in full knowledge that...

the balance was to be paid to the chauffeur upon his arrival on the date of pick up. On the day of, the 14 passenger limousine arrived at the pick-up location at 5:07pm, 23 minutes than the requested pick up time.  Said vehicle arrived spotless and in good mechanical condition.  The client paid the balance, the chauffeur loaded them in the vehicle, and the trip got under way @ 5:17pm, still 12 minutes before the requested pick up time.  At 5:34pm, while sitting in rush hour gridlock entering the tunnel, the vehicle experienced a mechanical failure that caused the air conditioning to stop working.  It was an incredibly hot day, with a heat warning from the National Weather Service.  The client called the office screaming and yelling, demanding that we send them a replacement vehicle immediately.  Staff attempted to calm the client down because their language and manor was so abusive that they were uncommunicative. A 14 passenger limousine is outside the realm of “standard limousine”.  Legend staff explained to the client that we could send a replacement vehicle from our office. Given the fact that it was rush hour on a Friday, it would take at least an hour to get a replacement vehicle into the city.  Unsure of what caused the vehicle’s air conditioning to stop working, Legend did not want to send the broken vehicle they were sitting in for the 450 mile round trip.  Fears arose as to what else could break because of the faulty air conditioning.  And given the fact that the client’s manor was so abusive, we began to terminate the ride and return the client to their pick up location. The client then pleaded with us to continue this ride.  We explained that we do not want to continue the ride because of the mechanical condition of the limousine, and their abusive language.  The client pleaded with us to continue the ride, despite the no working air conditioning.  Legend staff explained that while it was in not in our or the client’s best interest, if client really wanted us to take them in the vehicle that had no air conditioning, then we would.  The chauffeur handed the client back $500 of their money, which the client was very happy to have.  The remaining money that was kept by Legend was not profit, but helped to offset the $425 in expenses it cost to do the ride (Chauffeur’s pay, fuel, tolls). The vehicle was inspected the following morning, and was found to have a seized air conditioning compressor.  The seized compressor nearly tore the serpentine belt.  The serpentine belt was an 8 groove belt, and that morning was down to 2 grooves.  The fact that the belt did not snap and that the vehicle did not break down on the side of the road was an absolute miracle.  We find it unreasonable, unappreciative, and certainly underhanded that this client, whose ride we did not want to do, is now attempting to deface our company in a public forum.  Unfortunately, mechanical failures happen.  Had we known the client would attempt to cause our company’s reputation harm after accepting a 70% refund from us, then we would have not done the ride at all.  The client was aware that the vehicle had no air conditioning, and pleaded with our firm to continue the ride.  Should anyone request any further testimony to this ride and its subsequent complaint to the New York State Revdex.com, please do not hesitate to contact me via email to [redacted] or at our office ###-###-####. Tell us why here...

Total ripoff. We ordered a Lincoln and they sent a Toyota Camry. I was over charged. Zero customer service. Read the online reviews.

Review: To say my experience with Legend Limousine ([redacted]) was unpleasant is an understatement. I don’t think I’ve dealt with such an incompetent group of “professionals” in a very long time. Legend Limousine was the company my fiancé and I had hired to provide transportation for our wedding and we viewed the below incident as a “test run”, one we are glad we experienced as I’m positive this is a reflection of how they would have handled any issues on our wedding day.

On July [redacted] Legend Limousine was hired to drive a bachelor party from Patchogue into NYC and back to Patchogue. Our driver, [redacted], was scheduled to arrive at 4:30 (we had a 6pm reservation at [redacted]) but called to let us know he’d be “15 minutes late” – he didn’t arrive until 5:15pm. When we arrived in the city he was paid for the entire evenings fare (over $600 for a round trip service) and offered to let us leave personal items in the vehicle as he would be picking us up in that vehicle later (no receipt was offered). Around 12:30am we called to switch the pick up location and was told it wasn’t a problem, they’d see us at 2am. 2am rolls around and a new driver with a different car was waiting for us. This driver had no idea we had already paid [redacted] and demanded payment before he pulled away from the curb. The new driver had called the [redacted] who informed us that we could either pay again and be driven home (and given a refund if we were owed one) OR we could refuse to pay and be left in NYC. At this point our original driver had shut his phone off for the night making it impossible to corroborate our story of prepayment. To be fair, we had been drinking all evening and frankly the last thing any of us wanted to (or were capable of) deal with was a bunch of people telling us, basically, pay us AGAIN or get left in the city. Eventually the new driver took off without us in the vehicle and we had to wait in Penn Station until the 4:43am train came in. This obviously left a pretty sour taste in our mouth, one that didn’t get corrected when we went to speak with the [redacted] on Monday morning.

On July [redacted], the [redacted], called to attempt to right the situation. I spoke with him briefly and told him I would be in with my fiancé later that evening to discuss the situation face to face. When we arrived at his office we were given back the $300 and the bottle of scotch that had been left in [redacted]’s vehicle. [redacted] did not offer an apology nor did he attempt, in anyway, to calm our fears about his companies actions on our wedding day. We sat with him for approximately 25 minutes while he ran through a litany of possible scenarios that could impact his company’s performance come the day of our wedding. He said “I can’t sit here and tell you it’ll be perfect; there are too many things that happen. I can’t tell you your car won’t break down, your A/C will work perfectly, that your driver will be on time or that we won’t get lost. I can’t promise perfection and I’m not going to.” [redacted] didn’t offer to do anything to keep our business but rather he “offered” to refund our deposit and let us go elsewhere. [redacted] bashed his own employees calling [redacted] “not all there” and “often times too willing to help even though it will more than likely hurt the situation”. He stated his wedding day drivers, limousine drivers and passenger van drivers are all on different levels of competency and that obviously [redacted] was driving a van "for a reason." Any competent business [redacted] would have apologized and offered to right the situation; [redacted] acted as if he could care less and eventually said “we’re beating a dead horse, what more do you want?” Mind you, not once in our conversation with [redacted] did we get loud, rude or curse. We were as calm and respectful as possible.

[redacted] eventually did refund our initial $200 deposit (for the wedding transportation services). However, I was credited only after my bank ([redacted]) filed a claim and conducted an investigation on my behalf. It took 8 days, but I was finally credited the amount.

If this is “legendary service”, I’ll pass. My advice to anyone looking for a competent company to provide transportation would be to hire ANYONE but Legend Limo. The lack of communication between drivers and management and the overall rude, careless attitude of its [redacted] is something I hope to never encounter again.

PLEASE SHARE this with anyone looking for wedding transportation in the hopes that they avoid Legend Limo like a plague.Desired Settlement: I am seeking a refund of the night's service that was paid, $304.88, plus an additional $225. This additional money covers the cost of 9 people taking the LIRR train home, plus cab fare from the train station home.

Business

Response:

Thank you to whomever is taking the time to read our response. Should anyone require any further testimony to this event, they may contact me anytime via email to: [redacted] We have been delayed in responding to this claim, and we are sorry if that causes anyone’s interpretation of our company to be one that does not care about client dissatisfaction. This client has attempted to tarnish our company’s brand and reputation by writing this same review on many other review sites, most of which have pulled it down due to it’s inaccuracies and malicious motive. Here are the un-emotional facts:

1. On July [redacted], said client attempted to make a reservation with our company for that Saturday, July [redacted], 2014. The client’s initial request was denied, as we were booked solid. When pressed, the client disclosed that Legend was providing their wedding transportation for their wedding approximately a month later. With some hesitation, Legend Reservations staff made a vehicle available for the client, with the condition “that we would try to get there by 4:30, but it may be as late as 5:15.” The client was very thankful and very agreeable (at that time). GPS Records indicate the vehicle arrived on location at 5:04pm, and the vehicle went back into drive at 5:16pm. Important to note that at 3:34pm (56 minutes prior to the requested 4:30) Legend Dispatch staff began notifying the client of our estimated time of arrival. Again, the client was very agreeable and appreciative.

2. Upon exiting the vehicle in New York City, the client insisted to the chauffeur that they pay him for roundtrip, against the terms and conditions of his contract, and against the chauffeur’s protestations. That chauffeur, when pressed, agreed to accept the amount of money for the return trip, and then failed to notify Legend Staff. This was a chauffeur error, which we took full responsibility for, and the client was offered many apologies both over the phone and in person.

3. The client called our office at 12:10am on the day of service and spoke to a [redacted] to change their pick up location. Said [redacted] accommodated the client, even though the terms and conditions of the type of service the client had requested indicated that “pick up times and pick up locations are final 48hrs prior to the date, and may not be changed”.

4. The client had booked a 14 passenger shuttle van (forward seating). That is the vehicle that took them into the city, and that was the vehicle they were expecting to arrive at the end of the night. Legend Dispatch & Reservations staff took the opportunity to upgrade the future Groom from the “no-frills” van to a beautiful 20 Passenger Cadillac Escalade Limousine. Said vehicle arrived on location at 1:31am, nearly 30 minutes early.

5. The Legend Chauffeur attempted to collect his cash balance for his ride, and the client became irate. Heavily intoxicated and fueled with anger, the client and their party verbally assaulted the chauffeur with vulgar names and threatening behavior. As such, the Legend chauffeur called the [redacted] on-call. Said [redacted], not informed that the client had a wedding coming up with Legend, attempted to contact the first chauffeur who drove the party into the city to verify the collection of money. At 2am, that chauffeur was sleeping at his home, as his shift had ended @ 11pm. Legend [redacted] got the client on the phone, explained that the first chauffeur was unreachable. Legend [redacted] then asked the client to verify the amount of money the client paid to the first chauffeur. Heavily intoxicated, the client’s response changed multiple time between “whatever I was supposed to”, to “a couple of hundred dollars”. In fact, the balance that the client had overpaid was $304.58. Because the client was too drunk to verify the amount of money they had overpaid, the Legend [redacted] asked the client to pay the balance to the chauffeur, as the contract stated, and if the client had indeed overpaid, Legend would issue a refund Monday morning. Using threatening and horrifically vulgar language, the client refused that. In fact, the chauffeur felt so threatened by the behavior of the group, including at least one member who was physically sick, it would have been unlikely that the entire group would have been allowed access into the vehicle to begin with.

Legend Limousines, Inc. has already completed over 6,000 rides in up to the 3rd Quarter of 2014. And, we are fully aware that some people hire transportation services so that they may responsibly enjoy a few drinks without having to worry about driving. However, the behavior of this Bachelor Party group shares an equal amount of fault in this incident. Had the client not been so heavily intoxicated and could have verified the amount of money they gave the initial chauffeur, or if their language and behavior and not been so threatening, Legend would have continued to accommodate this client, as we had throughout the complete process of their ride (from July [redacted]’s initial booking, all the way to the night of this incident).

I arrived at my office just before 10am on Monday, July [redacted]. Before I answered a phone call or email, I was brought up to speed on the incident that took place. Important to note that over 300 individual rides were successfully completed Friday-Sunday that weekend, and this was the only issue. The client was called at 10:17am, and the client said they would be into the office that evening. The initial chauffeur who had created the issue in collecting the balance for both ways dropped the money in Legend’s safe (he was not attempting to keep the money for himself), and the nearly empty bottle of liquor was recovered from the van the client rode in. When the client came into our office later that evening, I sat with the client, as they explained this incident made them uncomfortable about using us for their wedding. Legend’s wedding chauffeurs maintain employment for a minimum of 3 months before we allow them to drive wedding transportation. This is an effort to eliminate chauffeur error on wedding transportation. As such, our chauffeur was not “bashed” for their error, but it was explained that this chauffeur has not earned the ability to drive weddings yet, which would certainly pay him more than what the shuttle van pays him. Since this is our policy, and we do advertise this policy, I stand by what was said. The client was still uncertain. As such, I explained that flat tires happen, that sometimes vehicles break with no warning, and that all we can do is do exactly what we did. And that is to take responsibility for the failure, be quick to make amends for the failure, and adjust our systems to ensure it doesn’t happen again. In the client’s statement, this accountability on Legend’s part was undeniable.

As such, and as the client remarked in their statement, after over 20 minutes of explanations and apologies, I told the client that if they were still uncomfortable, then Legend would allow them out of their contract for their wedding transportation with no penalty and issue a refund of their deposit. We even gave the client 5 days to think about it. As it turned out, the client opted to cancel their wedding, and a refund was given. Again, we have documentation showing that the refund was made on Thursday July [redacted] 2014 at 1:27pm. However, said refund was made to their credit card, and it took a few days to show on their statement. This is the bank’s standard timeframe, not ours, and any delay in the client receiving their refund was not caused on our end.

In closing, Legend Limousines, Inc. prides itself on providing the highest level of customer service. We are managed and run by honest people, who have every motive to ensure that every client will want to ride with our company again and again. If and when a client or prospect client feels that they cannot trust Legend to provide them a quality product, than we gladly will release any client or prospect from their contract and refund their deposit. And when we are wrong or fail, we will continue to accept responsibility, issue our sincerest heartfelt apologies, and quickly make amends. Not because we are afraid of any negative publicity, but because it’s the right thing to do, and that’s who we are as a company.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because it is full of exaggerations and outright lies.

I'd like to clarify some information before we proceed, and I'll address them one at a time...

In response to Legend Limo point #2: We did not 'insist' to pay 'against the chauffeur’s protestations". We offered to pay for the entire night's invoices upfront because the driver INSISTED that he was driving us home at 2am in the same vehicle. We thought it was smarter to pay him upfront as opposed to walking around Manhattan with several hundred extra dollars.

In response to Legend Limo point #4: Although it was a nice gesture that Legend Limo gave us a no charge upgrade to the Escalade for the return trip, Legend Limo failed to notify us. Legend Limo could have mentioned it when we called to change the pickup location. When the new vehicle and driver show up for the return trip home, insisting on payment up front, it was a bit confusing for us. Legend Limo failed to properly communicate the situation to us.

In response to Legend Limo point #5: This entire paragraph is full of lies and exaggerations. At no point did we threaten the driver or use 'vulgar' language. We were irate that we were being forced to pay again since no one was able to verify that we paid the original driver, and he was unreachable. Since this was my bachelor party, yes we had been drinking, but at no point did anyone in our party threaten the driver in any way. We refused to pay additional money, and we made that point clear to the driver. When we spoke to the [redacted] at central office, he informed us that we had two options, either we pay for the return trip home right then and there, or the driver would be instructed to drive home without us. That's exactly what happened....Legend Limo instructed his driver to abandon us.

On Monday, I went to Legend Limo to collect the overpayment, seek a refund of the services rendered, and retrieve a bottle of alcohol that I left in the van on the way into the city. By the way, it was not 'nearly empty' as Legend Limo states. I've attached a picture of the same exact bottle for your reference.

During our conversation, [redacted] continued to pass the blame around to everyone except on himself. First blaming the driver, [redacted], for "overextending" himself and "being too nice" in accepting the full payment in the first place. Then he blamed us for being too drunk. I rebutted by saying that if [redacted], the original driver, had mentioned that he accepted full payment for the night, then there would have been no issues. Everything else that happened that night was a direct result of the driver's negligence.

I asked for evidence that the credit was issued, and was told that they don't have transaction numbers for credits. I was told by Legend Limo that the credit was issued on Thursday 7/** to my debit card. I called [redacted], the issuing bank, to verify the transaction. I was told by [redacted] that credit transactions may take a few days to appear on their systems, but if they don't see any evidence of the credit by Tuesday July [redacted], then I should proceed with an investigation. I waited until the [redacted], didn't see any evidence of a credit, and proceeded to contact [redacted] to take it from there.

As a consumer, I have the right to review my experiences with a company. Other potential customers have the right to see my experiences and make informed decisions. If a company welcomes a positive review, then they should address the negative ones as well. I never tried to "tarnish" Legend Limo. I did go on various peer review sites, such as [redacted], and [redacted], and gave an honest assessment of my experiences. To that end, my only regret is that I did not reach more consumers with this experience.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: On 10/*/2015, I cancelled a reservation I had with Legend Limousines, Inc., which was paid by certified check a few weeks prior. I was promised and entitled to a refund after cancelling. The week of 10/**, contact was made with the business and I was assured the check would go out on 10/**. After not receiving the check the week of 10/**, contact was made again. This time, I was again assured that the check would go out on 10/**. As of today 10/**, the refund has not been received. Contact was made again today, and the check has still yet to be issued.Desired Settlement: I would like my refund back from Legend Limousines, Inc., to which I am entitled.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I ordered a Lincoln to pick us up from JFK to take my family to Atlantic City on business. The driver showed up in an older Toyota. I questioned the driver and he said this is what I have. I was also told that tip was included, but when we arrived at our destination, the driver indicated the tip was not included. We were ripped off.Desired Settlement: Billing Adjustment.

Business

Response:

Thank you for taking the time to read our response. On October [redacted], 2015 at 10:46am, this client booked a sedan from JFK airport to Atlantic City, New Jersey. Attached is the confirmation that the client received at that time. No where in his reservation does it mention anything about gratuity or Lincoln vehicle. On the date of service, a 2015 Toyota Avalon Livery Edition arrived immaculate inside and out at 2:03pm. The pick up was scheduled for 3:12pm. The brand new sedan offers more leg room than the Lincoln MKS Sedans, and this vehicle was equipped with tinted windows as well as HEATED REAR SEATS to better serve the client. To the chauffeur's recollection, at no point did the client mention any disagreement with the vehicle. In fact, the client happily signed his credit card receipt and the chauffeur's paperwork. We heard nothing from the client until 5 days later. Five days after the service was completed, the client called demanding a refund, explaining that "[redacted]" When we asked the client why he let 5 days go by before voicing his discontent with the vehicle, he threatened that we "[redacted]". The result was this claim into the Revdex.com, as well as other sites. Should anyone taking the time to read this response need any further clarification as to the basis of this claim, please do not hesitate to contact us.