Legend Nissan, Ltd.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

From what I’ve come to find out, [redacted] had an issue at previous dealer and came to us in an attempt to get a better outcome.  Unfortunately, try as we did, we weren’t able to overcome certain challenges.
Our credit card processing machine only keeps the last 4 digits of a...

customer’s credit card.  This makes processing refunds a process where we want to limit compromising a customer’s credit card information.
As a security precaution, whenever the need arises to process a chargeback, we request that the customer either comes back with the credit card and signs the slip or, we ask if they could simply call their credit card company and refuse the charge which obviously, we wouldn’t dispute.
As I understand it, when [redacted] said he lived too far, we asked if he would call his credit card company and refuse the charge.  We were under the assumption he did it.
We’re interested in taking care of customers any way we can.  Now knowing that he did not call, and regardless that it’s more secure for him to call his credit card company, and no matter that [redacted] isn’t interested in what’s more secure, we’ll call and get his full credit card information over the phone and process the credit.

Review: I was going to buy a vehicle from them and put down a refundable deposit of $100.00. I then decided to purchase the vehicle from another dealership because of being lied to about the price of the vehicle and simply found a better deal at another dealership.

I have made several phone calls and emails to find out when I would receive my $100.00 back. I have been waiting a long time for this and no result so far. I am being ignored. I want my refund of $100.00 immediately. They are taking a long time to refund my money because I did not purchase the vehicle from them. Very bad business practice. I would never recommend them to anyone.Desired Settlement: I want my money back - I have had no alternative but to go this route. I will not let them keep my money.

Business

Response:

The refund check cleared our account on 10/**/13. What's the issue?

Review: Began lease of new 2015 Nissan Rogue on 7/*/15 I called for appt. having issues with audio/visual system as well as a knock sound when turning steering wheel. Drove to center on 7/8 (associated with dealership) to diagnose needed to order new A/V system and still had to determine knock sound. Had to leave with my car and wait over a week for A/V part. Given a loaner on 7/** for the day (Altima) which is a sedan and it aggravated medically documented hip condition, that's why I drive a SUV for height of car. Was told the knock sound caused by loose springs attached to struts and that would be a week so went back to center to get my Rogue as not to be driving an Altima for a wk. Called 8/** to secure a SUV loaner for the spring repair on 8/**, center told me only had Altima loaner again hip aggravated. At the start of all this I called Nissan Consumer Affairs to get a case #. The best they would do was to give me a $100 credit at service center good for 6 months! On 8/** my A/V system froze on one XM radio station, I immediately called Service Center explained problem, turned car off, waited few minutes and it did not correct. Second A/V system being ordered will take a week to receive. I filed another case with Nissan Corp. and it has been nothing but aggravating and now the offer is free maintenance for a year on a brand new car that is under warrantee so basically Nissan is doing little to nothing for all the trips I made to center and now it has a car fax historyDesired Settlement: I would like Nissan to either replace my car as I believe there is an electrical problem to have had to replace the A/V system 2x in 3 months, give me credit for the $410/monthly payments I have made thus far or at the very least lower my monthly payments by to $350/month.

Business

Response:

We’re certainly sorry that there was an issue with your vehicle. Regardless that the issues the vehicle had were extremely minor, I’ve come to understand that while we provided outstanding substitute transportation, offering a $100 credit to our service department along with a year’s free maintenance, none of that was satisfactory to you. I also understand we’ve reached out to you on several occasions, leaving messages that we have another radio here for you whenever you’d like to come in and have it installed. It’s our fervent desire to retain you as a satisfied customer. While all our offerings far exceed the marginal issues with the vehicle, I’m sorry those offerings fall short of your demands.If there’s a “reasonable” solution we haven’t thought of, we’d like to try to regain your trust and faith in us.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Clearly Nissan did not do due diligence with my initial complaint as I did go back immediately to have my "radio" replaced and that is non-sense that Nissan tried to reach me several times in regard which is a complete untruth. You are crossing wires here with the poorly trained employees at the Consumer Affairs end that calls one random time of the day once a week with a scripted message and then when I called back on numerous occasions Heather was NEVER available and I always left a voice message to no avail. As a matter of fact the replaced "radio" has frozen on me and I called the service dept. the day it happened on 8/** and my advisor Chris said he had to wait until Mon. 8/** to order me another replacement (my second) and it would take about a week. When more than a week passed I called Chris on 9/* to be told "they still did not get in the new A/V system". I have had nothing but aggravation from Nissan Consumer complaints and if a supervisor wants to call me for an actual time line of all the back and forth I'd be more than happy to set them straight. BTW Nissan what is the point of offering a customer who has a LEASED NEW 2015 ROGUE a $100 gift certificate?? Why would I want to spend money to detail a leased car as Heather suggested and to add more insult to injury Nissan thinks they went all out to offer me a year of free maintenance on a car that is under warrantee during that time period?? Customer satisfaction is NOT NISSAN CORP'S priority as my experience and time-line will show.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted], I’m truly sorry that your experience with Nissan Corporation wasn’t to your liking. I’ve no doubt that’s not their intention. You got your car from us so let us work to resolve the issues and for now let’s take Nissan Corp out of the equation altogether. I understand we’ve been in touch with you to get the process going. While I have every confidence we can regain your faith and trust in both the product and the dealership, if we fall short, please don’t hesitate to reach out to me. Regards,Wayne S[redacted]PresidentLegend Nissan, Ltd.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: On Sunday July [redacted], I had gone to Legend Nissan to purchase a Nissan Rogue. After talks with Salesperson [redacted], he offered to take our Toyota Camry in Trade, and offered zero down (Only taxes and Fee). I was asked to put down 500$ towards deposit and come back on Wednesday and pick up car. I gave my Barclaycard and it's charged for $500.

On Wednesday, [redacted] called my husband [redacted] and told him I was not approved for the deal and my husband needs to co sign for the deal. My husband refused, then [redacted] said he is still trying to get us the car and asked us to still come in the evening. When we went there, he said , Nissan has refused to give us car for Zero down, and hence we need to put down another 3100$ to buy the car.

We refused and asked to return our deposit money back. We were promised by the [redacted] and Salesperson [redacted] that charge will be reversed very soon. When they didn't reversed the charge in couple of days , I called them again on and we were told to come to showroom and sign forms to get our deposit back, [redacted] said "We still do the business old way". As advised by [redacted], me , my husband and my son went to their showroom to get the deposit back on Monday July ** evening, but [redacted] told us their [redacted] "[redacted]" had just left, (When has clearly sitting in his office). [redacted] told ushe will make sure deposit is refunded next day.

After that it's been a nightmare calling and calling Legend Nissan to get our deposit back and no one answers/picks up call once we tell them our name. only receptionist (last time my husband spoke to someone named brianna) picks up, and takes our call back number and promises someone will call back, but no one calls.

It's really been a nightmare experience trying to buy car from Legend Nissan.Desired Settlement: I definitely want these so unprofessional people at legend to apologise for the number of calls, visits to their dealerships and complaints I had to make and request my credit card company to reverse the charges.

Business

Response:

After researching the matter, there were some challenges to getting credit approval for the purchase of the car, even, as she wrote, her husband refused to cosign.

If I understood my staff correctly, regardless that her husband refused to cosign, we were trying to get this done for her, on her own. Unfortunately, there apparently was no way to make this happen and there was no reason to not simply get Navjot her deposit back.

In the end, [redacted] is correct! There was no need to go through the aggravation she endured to get the situation resolved. I was dismayed to learn of the ordeal and must apologize. Further, I had discussions with my staff to prevent things like this from happening again.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Even after apologizing, mobster mentality legend Nissan haven't returned our Credit Card deposit of $500 even after so much time. Even after the matter has been reported to Revdex.com and New York Attorney General, they didn't even bothered to call, offer any kind of sorry for not returning our deposit.

For Legend Nissan, money may grow on trees or out of fooling innocent customers, but for hard working individual like me, my $500 is a lot of money and they are still keeping it with them without any reason, even when we visited their showroom , requested it to be refunded and called so many times and they didn't even answer our calls.

Shame on such a lousy customer service and greed.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We explained to the customer, on numerous occasions, that as required, we do not keep their full credit card numbers on file. She would have to come in to have the credit processed. She has since come in and the matter is resolved.

Review: I purchased a used vehicle on June [redacted], 2014 and was asked to pay the sales tax twice (in my car loan and by personal check) in order expedite the sale of the vehicle, so the dealership would not have to wait for the bank payment to process the registration of the vehicle. The duplicated sales tax of $1787.19 was to be returned to me once the sale was completed and the dealership was to refund the tax in 2 days when I came back for the vehicle. However, the dealership has not yet completed the out of state registration of the vehicle, as they are doing it via mail. I requested the sales tax refund in an email on 6/**/14 & again in a telephone conversation on July [redacted], 2014. However, I have not received the refund and the [redacted] refused to speak with me regarding this matter on July [redacted], 2014.Desired Settlement: I would like the sales tax refunded to me, and I also feel that Legend Nissan should pay interest on the tax of $1787.19 of at least the same rate that I am paying on that sales tax on my car loan (2.94%) from the date I paid it (6/**/14) until they repay it. I also feel that the [redacted] should give me a written apology for refusing to speak with me and provide an update on the status of the sales tax and registration of the vehicle.

Business

Response:

The check has just recently been mailed to the customer. We will call them and follow up to make sure they've gotten it

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: The check should have been sent over 2 weeks ago and the business should issue a formal, written apology for their refusal to issue the check for the past 2 weeks and their refusal to speak to me on July [redacted] and provide an update on the status of my check and registration of my vehicle which I purchased on June **, 2014. Thus far, Legend Nissan has not accepted responsibility and apologized for their lack of communication and customer service.

[Your Answer Here]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

At this time, I have been contacted directly by Legend Nissan regarding complaint ID [redacted], however my complaint has NOT been resolved because:

[Your Answer Here]

Legend Nissan called to follow-up on the car and check, but refuse to issue an apology for their delay in refunding the check and their refusal to speak with me.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: Dealership took a $500 deposit pending credit and vpp approval for the lease of a Nissan Leaf. I did not receive the approval and the terms of the deal changed so I decided to lease a car elsewhere. Dealership refuses to issue me a refund unless I come in person (dealer policy). It is 40 miles from where I live and I don't have the time to drive there just so they can try and sell me again. I called and spoke to [redacted] indicating I would file a credit dispute and a better business complaint. His response was, "go right ahead". It's been over a month now, no refund.Desired Settlement: Please refund my card immediately.

Business

Response:

From what I’ve come to find out, [redacted] had an issue at previous dealer and came to us in an attempt to get a better outcome. Unfortunately, try as we did, we weren’t able to overcome certain challenges.

Our credit card processing machine only keeps the last 4 digits of a customer’s credit card. This makes processing refunds a process where we want to limit compromising a customer’s credit card information.

As a security precaution, whenever the need arises to process a chargeback, we request that the customer either comes back with the credit card and signs the slip or, we ask if they could simply call their credit card company and refuse the charge which obviously, we wouldn’t dispute.

As I understand it, when [redacted] said he lived too far, we asked if he would call his credit card company and refuse the charge. We were under the assumption he did it.

We’re interested in taking care of customers any way we can. Now knowing that he did not call, and regardless that it’s more secure for him to call his credit card company, and no matter that [redacted] isn’t interested in what’s more secure, we’ll call and get his full credit card information over the phone and process the credit.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

I went into this dealership to return my Rogue off a lease and lease a new one. I dealt with Joel and his manager Joe. They gave me a number on a Thursday and told me it was good until Monday which was the last day of the month. I came back on Saturday and was treated horribly. Joel got up in the middle of meeting with us and disappeared. When he came back and we questioned where he was he cursed at my boyfriend and was very nasty. He then changed our deal to $20 more a month. He and his manager said it was because the "presidential rebate" was no longer available and they wouldn't honor the previous deal even though they said it was good until Monday. We left and called Nissan and was told there was no such rebate and we were lied to. This bait and switch mentality is unacceptable and we were treated with such disrespect. I would never go back which is unfortunate since it is across the street from my home.

Review: may **, 2015 - after negotiating a price for a nissan versa including tax and full extended warranty we we given a price substantially higher. We chose to pay cash for this purchase. However do to the horrible treatment we received by the staff the bullying we received form the [redacted] and the lies we were told, we decided not to purchase the vehicle. The dealership refused to give us our bank check back. I had to leave as we were there for a very long time and 3 younger children would be coming home form school to an empty house. the [redacted] said he would call me to try to figure something out. He didn't I went back on may ** at 9am to get my check back and they refused again. they said it was deposited. We did not receive a car. The car we looked at and test drove with the sales person in it never left the dealership. the dealership however has stolen approximately $13000 from me. they will not return my callsDesired Settlement: Want my bank check back plus compensation for the funds I will need to pay for a civil lawsuit against legend nissan

Business

Response:

[redacted] asked for her refund Thursday 5/**. We promptly processed her request and issued a check on Sunday 5/** (see attached). As opposed to mailing it, [redacted] asked to have the check left at the dealership. It’s been waiting here for her for her to pick up.

Review: In June of 2008 I purchased a brand new Nissan Sentra from Legend Nissan in Syosset. When purchasing the car, the salesperson at Legend Nissan convinced me to purchase an extended warranty with a guarantee that should I not use the warranty in a five year period, I would be refunded the full purchase price ($1745). The warranty was backed by both Nissan and a third party company, and documented paper work lists Legend Nissan and myself as well as the third party company. However, it is signed by the representative at Legend Nissan (not by the third party company). As per the warranty agreement, I contacted Legend Nissan in May of 2013 to determine what steps were needed to obtain the refund of my warranty as it was never used. I was told to bring the title demonstrating the car was paid off, as well as my marriage license to prove my name change. I called again in June 2013 to confirm that I could still complete the process a week after the five year mark, and was told that it would be fine and that I should provide the same documentation. Upon arriving at the dealership in June 2013, I was told that the third party company (who had not signed the paperwork) had gone out of business, and that Nissan would no longer issue me a refund. The [redacted] I spoke with did tell me that the dealership was still in contact with the representative of the third party company, and he would try to contact them, but that there was most likely nothing that could be done. I was never informed of this prior to this meeting, despite calling twice. The [redacted] told me he would contact me within three days, which he never did. After not hearing from the [redacted], I repeatedly tried to contact someone from the dealership. They were also contacted by the Nissan corporation to resolve the matter, which was never done. It has now been over a month, and I was told yesterday by a [redacted]e [redacted] that the [redacted] of the dealership had more important customers than myself, "customers who were purchasing cars". I would like the $1745 paid to me for the unused warranty in order to resolve this matter.Desired Settlement: A refund of the contracted $1745 for the unused extended warranty.

Business

Response:

We’re currently working with the customer to get their claim taken care of. The company who provided the coverage for the reimbursement has since gone out of business but we’re still here, attempting to take care of issues as they arise. We’re in touch with the original representative of the firm who looks into consumer claims. He requested that [redacted] contact him directly and we’ve given her his information as well as instructing her to contact us should the need arise.

Consumer

Response:

[redacted]:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Although Legend Nissan did return my multiple phone calls, and although they met with myself and my husband on one occasion, the original complaint is not resolved, as I still do not have the refund I was promised. The representative I began dealing with at Nissan, [redacted], did inform both my husband and myself that we would receive the refund within 6-8 weeks for the full amount of $1745 because we had all of the necessary paper work. However, I was then given the information for a third party contact. Rather than Nissan resolving the issue, I was handed off to this unknown third party. This person has not given me any specific information other than to "please be patient". Additionally, I have not been told who this individual works for or with, and how his involvement will lead to the resolution of my issue. I reiterate that the paperwork I have was never signed by any third party, and was only signed by myself and Legend Nissan. I am still awaiting my refund check in the amount of $1745.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted]

Review: I purchased a 2012 Nissan Pathfinder in March of this year (2014). Upon further examination of the vehicle following my purchase I realized that it did not have an integrated tow hitch, as ALL Pathfinder models come equipped with. I returned to Legend Nissan several times only to be told by the [redacted], [redacted], that the specific model I purchased did come with the tow hitch. On my final visit to the dealership I showed proof that ALL Nissan Pathfinder models come with an integrated tow hitch, which I obtained from both Nissan's official website, and the 2012 Nissan Pathfinder's press release that showed all it's specs. I again spoke to [redacted], [redacted], who reassured me he would be ordering the part and would contact me within a week to schedule an appointment to have the tow hitch installed. This was in addition to the fact that the vehicle came with 3 maintenance notifications that he, again, assured me would be taken care of at Legend Nissan's service department, and advised me to wait to hear from him to schedule all the work on the same day. It has now been over 1 month since I spoke to [redacted]; I have left several phone messages for [redacted], all of which have gone unanswered. I contacted the service department and spoke to [redacted], who informed me he had a tow hitch in stock, but required authorization from [redacted] to install it. I again left another voice message for him-still no response. My father has kindly taken time out of his day on 2 separate occasions to take the vehicle to Legend Nissan, which is a 30 minutes drive from our home, to attempt to speak to [redacted], or anyone that could help us with this issue, to no resolve. I am now seeking assistance from the Revdex.com as this is unacceptable behavior coming from a business that represents one of the most popular car companies in the world.Desired Settlement: I would like a call back from [redacted], I would like to schedule an appointment to have the tow hitch installed, as well as the necessary maintenance I was assured would be taken care of, including the oil change. I am leaving for Wyoming for the summer in a few days and need this issue resolved ASAP.

Business

Response:

I agree with [redacted]! There was no reason for her, or anyone, to have waited as long as she did for return phone calls and it is unaccetpable on our part.

We already had the hitch in stock and we ordered the wiring harness which came in on Monday 5/*. As of this morning, 5/*, we’ve left 2 messages for [redacted] so we can schedule a time to have it installed. We’ll continue to call until we reach her.

The installation will take several hours and we’ll also be taking care of the maintenance issue at the same time. We’re going to inform her that we’ll be providing a car to use so she won’t be inconvenienced.

In addition, we’ll be detailing the car so that now, not only will all the features be in the car, but the car will look the way it did when she first picked it up.

It would seem that [redacted] is the type of customer any business would like to retain. To that end and in the hope of exceeding her expectations, while I understand she’s leaving for Wyoming for the summer, when she gets back, I’d like to offer [redacted] some free maintenances as well as discounts on any other products, goods, services or accessories she might like for her Pathfinder.

Consumer

Response:

Thank you for helping me resolve this issue. The tow hitch was installed, and the oil change was done, however, the detail was not done. Overall, the necessary services were provided, but the [redacted]'s was not kept fully. Again, thank you for all your help.

Sincerely,

Review: 1)Legend Nissan stated that the truck I purchased is certified security plus warranty. I was given the security plus brochure by [redacted] but when I reviewed the paper work later I noticed the heading on my paper work states security plus but in the body only certified box is highlighted. I asked them to review the audio & video in the finance office because it is recorded that [redacted] the [redacted] told us we are fully covered with the PLUS until 2018. I called the [redacted]r [redacted] & [redacted]. To my surprise They both told me that they don't have time to check the video and [redacted] doesn't lie. I said I thought it was recorded for my protection and the dealerships protection and they told me this conversation is done! I requested to speak to the [redacted] & they will not put me in contact with him nor provide his name or email. 2)They have not paid my refund for title , tags etc. it is 150.00 I received my tags over 6 weeks ago and no refund yet. When I call about this they are totally rude and give me the run around.3)They also guaranteed that they would send me a medical kit that should have been in the truck. I have been waiting over 8 weeks for this.Desired Settlement: 1)I would like to have the security Plus package as promised.2)Would like my refund.3)Would the medical kit.

Business

Response:

We always want to clarify discrepancies or misunderstandings. To that end, in reviewing [redacted]’s claim, we found the following: 1) License Plate Refund He took delivery on our about 1/**/15. On [redacted]’s behalf, we were obtaining an out of state registration for him which is done through a service we use. We’ve recently received the bill from the service and will be sending out the check for the difference owed [redacted]. 2) Medical KitWhen ”purchased new”, the Xterra comes with the medical kit, as a preowned vehicle, it may or may not have the kit in the vehicle depending if the original [redacted] left it behind. In the interest of customer goodwill, we’ll ship out a kit for [redacted]. 3) Security Plus WarrantyAs a Certified Pre-Owned vehicle, it came with a Nissan Certified Pre-Owned Vehicle Warranty for 7Yrs/100,000 from the original In Service Date giving coverage till 9/**/18 or 100,000 Miles. The Certified Pre-Owned Coverage covers the engine and transmission. However, for a fee, Nissan offers additional, optional coverage that mirrors the original factory warranty. The brochure [redacted] received describes that additional optional coverage. As he’s done countless times, no doubt [redacted] thoroughly explained what’s covered under the Certified Pre-Owned Warranty and then went on to further explain [redacted]’s options under the Nissan Security Plus coverage. [redacted] opted not to take the coverage as shown on the application (attached) as well as there being no mention of any additional warranty or warranty fees on his Bill of Sale (attached). While the additional coverage is meant to be taken out at the time of delivery, as we did with the Medical Kit, in the interest of customer goodwill, should [redacted] wish to purchase the additional coverage, we’ll extend the timeframe till the end of March. We want our customers to be content and satisfied and we’re always willing to extend ourselves for the cause. We’re hoping the above satisfactorily handles the open items.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]1) License Plate Refund - Legend Nissan is lying they received the Bill for my plates on Jan [redacted] and I received the plates on the [redacted] because I paid 30.00 for over night shipping. It has been over 2 months and I am still awaiting my refund. I have been in contacted countless time with Lengend Nissan but they are purposely dragging this out because I complained about the warranty issue. ( I have to say I have never dealt with such rude obnoxious people in my life ) 2) Medical Kit - Another Lie from Legend Nissan. I was told that if I purchased the truck they would mail me the medical kit. It has been over 2 months and still no medical kit because they are purposely dragging this out because I complained about the warranty issue. 3) Security Plus Warranty- This is the biggest Lie. Why won't Legend Nissan review the Audio & Video that is recorded in the finance office? I thought that it was very good thing that they record it for the protection of the customer & dealership!! They wont review it because they know they did not deliver what was discussed in the finance office!!! Legends Nissans answer that [redacted] has done this countless times is not acceptable. They should own up to the mistake they made.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

The check and the medical kit were both mailed out. A copy of the Limited Warranty Registration and “Optional Vehicle Service Contract” are attached for your review showing where [redacted] was made aware that he declined the optional coverage.

Review: I went in to get out of my 2014 altima with a offer letter from Nissan. Most of the transaction was fine, until it was time to pick up the vehicle. I received a letter that my vehicle was inspected, on this document was my signature and initials verifing I inspected my soon to be new vehicle. I never signed/ nor did I inspect the vehicle. it was forged on behalf of my sales person, his response was its not that big of a deal it was just the inspection report. However it is because that is my signature not yours, that is forgery and to add to this the car that was in "showroom" condition was damaged and they still tried to deliver the vehicle. While they did mention they would fix the damage on the vehicle, it was past that at this point due since they forged my signatureDesired Settlement: I would like someone to contact me from the dealership and try and make it right... it has been over one week and 4 different people are aware of this issue and still not one person has called me. It is a forged document. I could very easily take legal action against Legend Auto Group for falsifying documents however I have not done that at this point.

Business

Response:

Our General Manager, Adam M[redacted], has left seceral messages in an attempt to resolve any issues the customer might have

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]The manager has never contacted me or anyone related to this issue

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

I've come to understand our manager has spoken with [redacted] and we're waiting to hear back from [redacted]

Review: I was receiving promotional mail from Legend Nissan offering incentives to lease a new vehicle from them. The offer was for an iPad mini, TV, or Kindle. I was told the iPad would be on the seat of my new Rogue when I picked it up. It was not. I had made multiple phone calls over months to get the promised iPad, but was always met with a runaround.

I do have phone records to substantiate my side of the story and other details which can be made available.Desired Settlement: I want them to honor their sales promotion and to send me the iPad that was promised after I made a second purchase from them without additional aggravation and inconvenience.

Business

Response:

We've spoken with [redacted] and addressed his issue. We believe he's now a satisfied customer

Review: On September **, 2014, I went to Legend Nissan to purchase the vehicle I had leased from Nissan, a Maxima 2011 with 55,719 miles. I had alreadyrequested the loan and was ready to buy it. I met with Carla Bueno, a sales person, who convinced me and my husband, who was present at the moment, into leasing a new 2014 Nissan Rouge.She told us that their dealer will take care of the over mileage,and I will not have to pay for the over mileage.She called her sales Manager Mr. Kevin Breitkopf who also stated that they will take care of the excess mileage.I received a bill for $ 1,602.18 for excess mileage charge. I faxed a letter to Mr. Adam Margolies the general manager stating my case on 12/31/2014 and acknowledge receiving it..I went to Legend Nissan and spoke to the Mr. Adam Margolies, the general manager, who said he will look into it. I am still waiting for an answer.Desired Settlement: I want them to pay for the $ 1,602.18 over mileage as promised, so that I would not incur any extra charges.

Business

Response:

We received the email and read through the filing. To see what can be done to satisfy our customer, we immediately reached out to Ms. Cruz. Although there was no answer, we left a message and will continue to follow up.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

They have asked me to send an authorization to speak to Nissan corporation in my behalf, and will try to resolve my complain. This issue is not resolve yet. I will send the requested authorizationon Monday and await a response for the dealer. Thank you for your help Revdex.com

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Sincerely,

This dealership is dishonest with their clients. I was sold a car and I was told never that it was never in an accident and it was a certified vehicle. Turned out I was in an accident 3 years ago and it was not certified nor did it have a warranty. I would not recommend this dealership at all!!!

Review: I have purchased a car from this dealership my Temporary license . It has expired and I am getting the run around from a Mike B[redacted]. I keep being told he will call me back but have yet to have one return phone call.Desired Settlement: I want to have my license plates as soon as possible I am unable to use my car from today on.

Business

Response:

We contacted [redacted], apologized for the delay and as we received the plates on 9/**, we're sending them to her via [redacted]. We explained that the plates had to come from out of state and we were depenedant on a service to get them. I understand we've taken care of her concerns and she's now satisfied

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I am awaiting the delivey of my plates before I am going to withdraw my complaint...

[Your Answer Here]

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Sincerely,

Review: I purchased a "gold" protection plan and after 2 years and a lot of money spent at each service appointment, I questioned this gold package I was paying for since nothing is ever covered. When I asked what exactly was covered I was told 'there were no set parameters for what is and is not covered'. After finally talking to someone named [redacted] in the service department who said he'd refund my last service payment I felt slightly better. No refund was issued. When I called again, [redacted] was no longer there and they did not uphold our agreement.Desired Settlement: I would like to be refunded for the amount I paid for the protection plan as well as the money for the last service.

Business

Response:

[redacted] is a good customer of ours. Our [redacted] has left a message for her, and will continue to follow up, so we can make things right.

Review: On October [redacted] my boyfriend and I initiated the purchase of a vehicle with Legend Nissan and since then it has been one big roller coaster ride. The sales associate informed my boyfriend that he required a co-signor for his the vehicle loan and so I began the paperwork to help. During this time we informed them that I was in the military overseas and they claim that it would be no problem. After we submitted the paperwork for loan approval, we waited around two weeks without any feedback and when I inquired was told that we need to submit a deposit before they could even provide details of loan because of the banks. We sent the deposit, even though I didn't understand why it was necessary to provide deposit before obtaining loan details. It took about another 2 weeks before we were informed that I would have to be the sole loan requester. After several attempts of trying to obtain the loan rates and terms, were informed the bank would not approve the loan unless we both an extended car warranty costing approximately $2000. I told them that under no circumstances can a bank force me to get an extended warranty. At this time, I decided to check again with my personal banks to see if I would qualify for the loan with more favorable terms; I was pre-approved for the loan. After pre-approval of the loan with my bank, I requested a revised sales invoice to send to bank, to my surprise that took another 2 or more weeks just to get a correct copy of the invoice. Legend Nissan received the full amount of the car purchase on or about December [redacted] or [redacted] and since then, I have been promised the documentation for the car, so that I can sign and return for my boyfriend to pick-up the car. As of December [redacted] the documentation was not mailed out to me so that I can sign and return. If we didn't call to inquire as to what was taking so long, we would not find out that they claim they were having problem mailing the documents through UPS. The mere lack of communication from this company has been nothing but appalling. We sent numerous emails and phone calls during this buying process with no response. It is no the end of December and we still have no car and was inconvenienced during the holidays and had to rent a vehicle. We will be without the car and also forced to make payments for a car I don't have possession of.Desired Settlement: I would like to company to reimburse the cost of the rental vehicle, $350. If the car is not received by the time my car payment an insurance is due, I would like those cost to be refunded as well. My loan is paid twice per month and first payment due around Jan [redacted] in the amount of approximately $245 and car insurance Jan [redacted] for $72.

Business

Response:

From the outset, we were aware that [redacted] was on a tour in the military. For that reason alone, we wanted to make this as hassle free as possible. Try as we did, there were circumstances beyond our control that prevented this from being anything but hassle free.

Review: To Whom It May Concern,

I am writing Revdex.com to make a complaint regarding my recent vehicle purchase from Legend Nissan in [redacted].

It was on a Sunday 10/**/2015 when I went there with my son and my future daughter-in-law. We met with the salesperson named David E[redacted] and he showed us the Nissan Rogue 2015. We went for a test drive and I really liked it so when we came back to the store we talked about financing the vehicle. He took my information including my insurance company and I told him that I am financing the vehicle from my bank [redacted] as I have an approval from them. I showed him the letter that I received from my bank and he even as me he he could make a copy so I let him make his own copy. He asked me how much I can afford to pay each month so I told him between $275 and $300 per month. He said he will talk to his manager and see if they can give me that monthly payment and after a few minutes he came back and said yes they can give it to me for $300 monthly but only for that exact vehicle I cannot have a different color as that price is only for that specific vehicle. I may sound dumb but this is my first time to get a vehicle and I would admit that I don’t know the in and out of buying vehicle. I didn’t know that the salesperson can be very fast and tricky with his wordings. Since it was a Sunday when we were there he told me that they cannot contact my bank to process as they were closed. So he told me that he will process everything the next day then he will contact me when it’s done. Monday 10/**/2015 I went to work, my daughter-in-law dropped me off to work and will pick me up from work as I have no car to drive. The whole morning I was waiting a call from the dealership regarding the processing of the vehicle so that I can bring it home by the end of the day. Around 1:30 pm I still have not receive any calls from the salesperson about what’s going on with my bank. So I decided to call him and that is when he told me that my bank denied my loan. He told me that if I want they can try different institution to give me a car loan. I told him that is impossible because I have the letter of approval and my bank even called me to inform me that I got approved. I asked him if he sent to my bank all the paperwork that they are requesting and he said yes. I told him that I will call my bank and find out what happened so I did. I spoke to a representative and told her my issue and said that I wasn’t denied so she asked me to tell the dealer to fax the paperwork to them which she gave me that number and I gave the fax number to the salesperson and asked him to fax it to them so the can do whatever is needed. The salesman told me that he can take care of it when I get to the dealership. I couldn’t be on the phone for a long time as I was at work so after work we went straight to the dealer. when we get there we met again with the salesman and explained me us that the bank denied my loan so I cannot bring home the vehicle yet options are available. 1st option was to lease the vehicle then after 3 months when the title comes out I can buyout the vehicle for the exact amount my bank approved me ($25,000) or go to my bank request for the check of $25,000 and go back then I can get the vehicle. of course I was in need of the vehicle that day in fact my daughter-in-law just have to drop me off to the dealership and leave me as she has a doctor’s appointment that night and my son was still at work. in my mind it will take days before I get the check from the bank and I don’t have time to go there to process it faster. when he explained that it’s all the same that I can bring the vehicle home that night if I do the lease then buyout it sounded to me that this is the best option as I need the car. I agree to lease the vehicle but not knowing that [redacted] does not do lease buy-out from Nissan or Infiniti. The salesman did not inform me on that however, for the benefit of the doubt the salesman probably doesn’t know that but the finance manager should have known it and should have informed the salesperson about it. The truth is I don’t know if the salesperson informed the finance manager that he gave me that option that I wanted to buyout the car after the title comes out or after 3 months. Or if they both know of the option the salesman gave me then that means the finance manager should have told me that my bank do not do lease buyout from Nissan.

I couldn’t accept that I signed for a lease and that my bank denied my car loan. so what I did is I went to the nearest [redacted] branch where I am working and tried to find out what happened. bottom line the bank told me my car loan is still good no denied loan they couldn’t figure out themselves why the dealership told me that my bank denied me. then come Saturday 10/**/2015 I went to [redacted] branch where I live and discuss my issue with the loan manager. again my car loan is still open and is good till 10/**/2015 meaning I still have few days to use it. when I told the story to the loan manager he became concerned to that why the dealership told me that I was denied on the car loan. so we contacted Legend Nissan finance manager and the bank loan manager talk to him tryin to find out what happened. Nissan Legend finance manager told that bank loan manager that he should speak to the salesperson which during that time of call he was with another client. after a few he returned my call and talk to the loan manager at the bank. he told us that he will talk to his manager and see if they can scratch the lease and make it as a new purchase then I could use my loan from [redacted]. but then of course he wasn’t able to give us answer that same day. after the weekend I contacted him and the sad news was no they cannot switch the lease to new purchase.

I am writing Revdex.com to request if they can perform an investigation between Legend Nissan and [redacted] FCU if Nissan really submitted all the necessary paperwork to my bank to process the purchase of my vehicle . I really do believe that Nissan purposely did not submit the requirements to [redacted] so that they can get me to lease the vehicle as they saw in me the frustration of owning the vehicle that night because I have to call a cab or wait for someone to pick me up to get home. If I was denied why 2 [redacted] branch checked my loan and still open and ready to be use. I feel like taken advantage of the situation. after a few days I tried to read the reviews about Legend Nissan and all the reviews were the dealership was the worse and they say something and different after. Revdex.com you can read all the reviews and see yourself what I am saying. Please help me find out the truth on my issue. I would really appreciate if Revdex.com can take a look at my issue with Legend Nissan of [redacted]. Hopefully it will not happen to other customers of them. I believe that if I contact Revdex.com and inform you of my situation they can be corrected and for them not to do the same thing to others.

Thank you and I will look forwarding to hearing from you.

Sincerely

[redacted]Desired Settlement: I cannot get a loan from other institution because of my bankruptcy on 2010 however my bank was kind enough to give me a loan as when the underwriter checked my records I been very good with my credits. now I feel stuck in this mess because I have no intention of leasing a car instead I want to finance it. I am not getting any younger and all I want to to finish paying the vehicle after 6 years then have a still good vehicle as I planned on taking care of it.

Te settlement that I want is to rectify the lies if there were by Legend Nissan. As I mentioned on the above complaint that my bank approved me for $25,000 car loan if Nissan Legend submitted the requirement then I wont be leasing my vehicle now. Please help me on this issue if they lied to me on not submiting the requirements then I believe that they should compensate me to re-do the whole purchasing of the vehicle and inform my bank so they can re-do all of over again.

Business

Response:

Today, my general manager spoke with [redacted]. Her issued seemed to evolve around an approval she received from [redacted] Federal Credit Union (BFCU). We are affiliated, as are other dealers, with a company named Groove Car. They have affiliations with a host of credit unions throughout long island and until recently, BFCU was one of those affiliations. As I understand it, [redacted] came in and told us of her BFCU approval. We informed her that we no longer could process loans through BFCU but that we’d try other credit unions on her behalf. Unfortunately, none would grant her an approval. I believe there was a miscommunication in understanding that the credit unions “[redacted]” were not willing to grant a loan. We had no way of validating or processing a loan for BFCU.It was Sunday and no way for [redacted] to access her loan through BFCU, so in our attempt to accommodate her, and enable her to drive out with a car that day, we were successful in getting a lease approval which she accepted. While we’re not of the belief there was any wrongdoing, [redacted] is our customer and we want to try to establish a relationship. My General Manager suggested that [redacted] come in so we could attempt to resolve her issues. Among the things we were willing to offer were free maintenance for the life of the lease and a free loaner car when comes in for service. She was on lunch, said she appreciated the offer and would let us know.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Revdex.com - unfortunately,

Legend Nissan is not telling you the truth based on the response that they sent

you (Revdex.com). The truth is that the salesman never told me that they no

longer process loans through [redacted] FCU. The specific wordings that he

the salesman (David E[redacted]) told me is that my bank "denied"my loan.

However, he suggested to me that they can try other institution if I

could get approved. That conversation was over the phone that had

happened on 10/**/2015 Monday while I was at work. I told him that it

doesn't make sense that I have the letter of approval (please see attached) and

now he's telling me I was denied, Even to the point that I found out from

my bank ([redacted] branch) when I stopped by there that they are not doing

buyout from Nissan-Infiniti LT and mentioned it to the salesman (David E[redacted])

he was the one who told me that he himself was not aware of it. He seems

very sincere when he told me on the phone and in person that he will try his best

to help me find different institution (credit unions) to get an approval. It is true that Adam

(the dealership manager) called me on Tuesday 12/**/2015 at 12:43 PM trying to

convinced me that I made the right choice of signing for the lease. He

called me to tell me that he the best way to have a new vehicle is to lease.

I told him that he doesn't need to tell me what is right and what is

wrong. I told him that for me I would like to finance and have the

vehicle that I want and just pay it in full in a period of time and not to have

an never ending monthly payment as I am not getting any younger. He was

very persistent that he is right and that the best way is to lease. Well,

we all have different views in life. I don't care what he thinks is best

with him what I care is what is best for me. And for me financing a

vehicle and pay it in 6-7 years then I can be free from monthly obligation.

Also, just so you all know that Adam did not offer me anything to settle.

What he was saying to me is he wanted to make me happy and he is willing

to do what will make me happy and totally not what they mentioned on their

response to you (Revdex.com) that they will give me free maintenance for the span of

time I am leasing the vehicle and to provide loaner if I needed to. What

I asked Adam was did they (Legend Nissan) submit the requirements stated on my

loan approval letter to [redacted] to get the process going? He's response

to me was "[redacted] " because leasing is the best way to go to. That is not

the response I was waiting for. I want them to be honest and just admit

that they did not submit the requirements to my bank that's why I' in this

unhappy situation, Well, Adam to let yo know I know that the maintenance

of the vehicle is covered during the lease maybe not all but most of the

maintenance will be. So does that make sense to offer it to me?

Again, Adam from Legend Nissan did not offer me anything. I told

him I have to get back to work as lunch time is over. He said will you

please call me or stop by at the dealership to discuss how to resolve the

issue. Then I said okay will call you and I only said that because he

doesn't stop talking and I really need to go back to work.In addition, now that I

know that [redacted] does not do buyout from Nissan Infiniti LT I don't think it

make sense that they will give me an approval and not mention to me about not

going to Nissan if I am looking for a car. When I applied for the loan

they asked me if I'm looking for getting a new vehicle or used. I told

them I'm looking to buy a new vehicle, I am thinking that maybe [redacted]

mistake is not informing me that they don't do buyout from Nissan Infiniti LT

but why would they the fact that I told them I'm looking to buy brand new

vehicle.Revdex.com, I am not agreeing

to the maintenance service and loaner they mentioned to their response to this

issue.

Sincerely,[redacted]

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Sincerely,