Legend Property Group, Inc

Revdex.com Case # ***
*** *** and her roommates moved into one of our properties
on 11/1/13, the unit they moved into shares a masonry wall with a
restaurant/nightclub, within the first week of occupying the unit they let us
know that they could hear music
on certain nights of the weekAfter listening
to their complaint we offered to move them to any one of our other properties,
we were told that they would discuss it and let us knowThere was no
restriction as to what units we would show them, we told them we would show
them any available unit and transfer their lease to whatever unit they liked
bestThey originally picked a unit at *** *** ***, in the time we were
getting that unit ready they contacted us and said they had decided to stay in
the original unit. We are very upfront
with prospective tenants about buildings we manage that have commercial spaces
around them where noise could be an issue We did not hear back from *** *** or her
roommates for a couple of months, in late January one of *** ***’s roommates
came in and spoke with me about transferring again, I stated that we would
transfer them to any available unitThey set up multiple showings at a number
of our buildings, after viewing units they decided to transfer to *** ***
ApartmentsDuring their viewing at *** *** they misrepresented themselves,
they told *** *** that they were looking for an apartment and interested
in a new lease, which would have made them eligible for the move in incentive
When the new lease was being drafted they indicated they wanted to transfer the
existing lease terms to the new building, the transferred lease at *** ***
runs from 2/1/14-10/31/which is the end date on the original leaseHad ***
*** and her roommates agreed to sign a new lease from 2/1/14-1/31/they
would have received the move in incentive at *** *** but since they opted
to stick with the original lease terms they were not eligibleThis was
explained to them in detail, as a property management company we are bound by
fair housing regulations, we have to abide by their standards of practice and
we cannot do for one tenant something that is not offered to others, this was
also explained to *** *** and her roommatesWe do not feel *** ***’s
representation of what took place is a fair account
Regarding the problems in the building that *** *** and her
roommates transferred to, the windows were painted shut by a subcontractor who
painted the buildingAs soon as we were made aware of this we worked to get
the subcontractor back out to get the windows functional, it took a couple of
weeks to get them back to the building to complete the window work, our
maintenance staff tried to open the windows from the inside but are not
equipped to reach the windows from the exterior so unfortunately we were at the
mercy of the subcontractorThe outlets that were not working were looked at
right away to make sure it wasn’t a dangerous situation
and are now fixedWhen we were made aware mail was stolen we contacted the
postal service immediately and told them it was unacceptable for the mailman to
leave the box unlocked and it has not been a problem sinceWe tell all of our
tenants that with packages they can have them left at the door or require a
signature for delivery, it is unfortunate that the packages went missing and as
a result we have ordered cameras and they have been delivered and will be
installed this week*** *** is a secure access building with key fob
readers and punch code access, we ask our tenants to call us or the police if
they see anyone in the building that should not be thereWe will continue to
closely monitor this building to make sure no one is accessing the property that
should not be thereWhen *** *** let us know about the hit and run we told
her that she needed to call the police and file a report as this is a matter
that is outside of our expertiseI am sorry that *** *** and her roommates
feel they have not been treated properly, it is our goal to take care of all
our tenants, as I previously stated we are not able to issue a concession check
due to the lease transfer they requested however, if *** *** and her roommates
would like to be released from the remaining months on their lease because they
are unhappy we would be happy to accommodate thatWe would be sorry to lose a
tenant but we try to accommodate people and do not want to leave someone in a
situation they are unhappy withPlease feel free to contact us if you have any
other questions
Thanks,
*** ***
Legend Property Group

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***

Dear [redacted], Thank you for reaching out to us regarding the bed bug issue (case number [redacted])! The lease for the resident’s with the issue expired at the end of December 2015. We sent out the renewal letter about 90 days before their lease expired in early October. We never heard...

back from them on if they were planning to vacate or renew, so we emailed them to follow-up about their plans in late October. This is when they made us aware about the bed bug issue. From there had a reputable Exterminator come out to inspect the apartment. He found bed bugs and the apartment was fully treated! We followed-up with the residents to make sure everything had been taken care of and again asked if they planned to vacate or renew their lease. The resident was never told they would be let out of their renewal if the bed bugs returned. They let us know they would like to renew, so they completed and signed the 6 month lease renewal. The renewal was signed through the end of June 2016. The release of lease terms are very clear in the lease and residents can always ask any questions and always receive a prompt reply. In early March, we were made aware that the bed bugs were again an issue. From there, we had the same exterminator come out to inspect the apartment. He did not find signs of bed bugs, so we followed up with the resident and the residents let us know the bugs were definitely still an issue. From there we scheduled to have a second reputable exterminating company come out, as is our policy. This exterminator let us know there was in-fact an issue, so we scheduled treatment through this exterminating company. The pest issues were addressed and handled as soon as we were made aware of them. The lease clearly states that to break the lease, we require 60 days notice to vacate and an early termination fee of two month’s rent or the remainder of rent due for the lease term (whichever is less). In this case, it is less expensive to provide the 60 days written notice to vacate and pay the early termination fee of rent through the end of the lease term. We have a lengthy email chain and are happy to forward any and all emails regarding the bed bugs / lease renewal to you all! We have addressed the pest issues promptly after being made aware of them and been in communication with the resident throughout the process. The building does not have any other pest issues we are aware of. We take all issues seriously and handle them as quickly and thoroughly as possible! We want all residents to be happy, healthy, and safe in their homes. Please let me know if you all have any questions or if we can be of any help to resolve this issue quickly!Thanks, Sally C[redacted]Senior Operations ManagerLegend Property Group1425 E. Cary St.Richmond, VA 23219 Dear [redacted], Thank you for reaching out to us regarding the bed bug issue (case number 11391828)! The lease for the resident’s with the issue expired at the end of December 2015. We sent out the renewal letter about 90 days before their lease expired in early October. We never heard back from them on if they were planning to vacate or renew, so we emailed them to follow-up about their plans in late October. This is when they made us aware about the bed bug issue. From there had a reputable Exterminator come out to inspect the apartment. He found bed bugs and the apartment was fully treated! We followed-up with the residents to make sure everything had been taken care of and again asked if they planned to vacate or renew their lease. The resident was never told they would be let out of their renewal if the bed bugs returned. They let us know they would like to renew, so they completed and signed the 6 month lease renewal. The renewal was signed through the end of June 2016. The release of lease terms are very clear in the lease and residents can always ask any questions and always receive a prompt reply. In early March, we were made aware that the bed bugs were again an issue. From there, we had the same exterminator come out to inspect the apartment. He did not find signs of bed bugs, so we followed up with the resident and the residents let us know the bugs were definitely still an issue. From there we scheduled to have a second reputable exterminating company come out, as is our policy. This exterminator let us know there was in-fact an issue, so we scheduled treatment through this exterminating company. The pest issues were addressed and handled as soon as we were made aware of them. The lease clearly states that to break the lease, we require 60 days notice to vacate and an early termination fee of two month’s rent or the remainder of rent due for the lease term (whichever is less). In this case, it is less expensive to provide the 60 days written notice to vacate and pay the early termination fee of rent through the end of the lease term. We have a lengthy email chain and are happy to forward any and all emails regarding the bed bugs / lease renewal to you all! We have addressed the pest issues promptly after being made aware of them and been in communication with the resident throughout the process. The building does not have any other pest issues we are aware of. We take all issues seriously and handle them as quickly and thoroughly as possible! We want all residents to be happy, healthy, and safe in their homes. Please let me know if you all have any questions or if we can be of any help to resolve this issue quickly!Thanks, Sally CraighillSenior Operations ManagerLegend Property Group1425 E. Cary St.Richmond, VA 23219Phone: 804-929-1724Email:  [email protected]

This was a Roommate Release. However, the person being released did not cancel her auto-pay that she had set-up online. She just noticed that money was still being pulled and brought it to our attention. We are in the process of cutting a refund check to the former tenant which will be include in...

our check run this week. As soon as the check is cut we will contact the former resident and let them know it is available for pickup or if she would like we can mail it. We are very sorry that this became an issue but it could have been avoided if the auto draft settings that were set up by the former tenant had been turned off when the roommate change occurred. This will be resolved and the former tenant will be refunded.  Please let us know if there is anything else we can do to accommodate the past tenant. Thanks,Brooks La[redacted]

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].
Regards,
[redacted]

Dear [redacted], Thank you for reaching out to us regarding the bed bug issue (case number [redacted])! The lease for the resident’s with the issue expired at the end of December 2015. We sent out the renewal letter about 90 days before their lease expired in early October. We...

never heard back from them on if they were planning to vacate or renew, so we emailed them to follow-up about their plans in late October. This is when they made us aware about the bed bug issue. From there had a reputable Exterminator come out to inspect the apartment. He found bed bugs and the apartment was fully treated! We followed-up with the residents to make sure everything had been taken care of and again asked if they planned to vacate or renew their lease. The resident was never told they would be let out of their renewal if the bed bugs returned. They let us know they would like to renew, so they completed and signed the 6 month lease renewal. The renewal was signed through the end of June 2016. The release of lease terms are very clear in the lease and residents can always ask any questions and always receive a prompt reply. In early March, we were made aware that the bed bugs were again an issue. From there, we had the same exterminator come out to inspect the apartment. He did not find signs of bed bugs, so we followed up with the resident and the residents let us know the bugs were definitely still an issue. From there we scheduled to have a second reputable exterminating company come out, as is our policy. This exterminator let us know there was in-fact an issue, so we scheduled treatment through this exterminating company. The pest issues were addressed and handled as soon as we were made aware of them. The lease clearly states that to break the lease, we require 60 days notice to vacate and an early termination fee of two month’s rent or the remainder of rent due for the lease term (whichever is less). In this case, it is less expensive to provide the 60 days written notice to vacate and pay the early termination fee of rent through the end of the lease term. We have a lengthy email chain and are happy to forward any and all emails regarding the bed bugs / lease renewal to you all! We have addressed the pest issues promptly after being made aware of them and been in communication with the resident throughout the process. The building does not have any other pest issues we are aware of. We take all issues seriously and handle them as quickly and thoroughly as possible! We want all residents to be happy, healthy, and safe in their homes. Please let me know if you all have any questions or if we can be of any help to resolve this issue quickly!Thanks, Sally C[redacted]Senior Operations ManagerLegend Property Group1425 E. Cary St.Richmond, VA 23219 
Dear [redacted],
 
Thank you for reaching out to us regarding the bed bug issue (case number 11391828)! The lease for the resident’s with the issue expired at the end of December 2015. We sent out the renewal letter about 90 days before their lease expired in early October. We never heard back from them on if they were planning to vacate or renew, so we emailed them to follow-up about their plans in late October. This is when they made us aware about the bed bug issue. From there had a reputable Exterminator come out to inspect the apartment. He found bed bugs and the apartment was fully treated! We followed-up with the residents to make sure everything had been taken care of and again asked if they planned to vacate or renew their lease. The resident was never told they would be let out of their renewal if the bed bugs returned. They let us know they would like to renew, so they completed and signed the 6 month lease renewal. The renewal was signed through the end of June 2016. The release of lease terms are very clear in the lease and residents can always ask any questions and always receive a prompt reply.
 
In early March, we were made aware that the bed bugs were again an issue. From there, we had the same exterminator come out to inspect the apartment. He did not find signs of bed bugs, so we followed up with the resident and the residents let us know the bugs were definitely still an issue. From there we scheduled to have a second reputable exterminating company come out, as is our policy. This exterminator let us know there was in-fact an issue, so we scheduled treatment through this exterminating company. The pest issues were addressed and handled as soon as we were made aware of them. The lease clearly states that to break the lease, we require 60 days notice to vacate and an early termination fee of two month’s rent or the remainder of rent due for the lease term (whichever is less). In this case, it is less expensive to provide the 60 days written notice to vacate and pay the early termination fee of rent through the end of the lease term.
 
We have a lengthy email chain and are happy to forward any and all emails regarding the bed bugs / lease renewal to you all! We have addressed the pest issues promptly after being made aware of them and been in communication with the resident throughout the process. The building does not have any other pest issues we are aware of. We take all issues seriously and handle them as quickly and thoroughly as possible! We want all residents to be happy, healthy, and safe in their homes.
 
Please let me know if you all have any questions or if we can be of any help to resolve this issue quickly!
Thanks,
 
Sally Craighill
Senior Operations Manager
Legend Property Group
1425 E. Cary St.
Richmond, VA 23219
Phone: 804-929-1724
Email:  [email protected]

Revdex.com:Thank you for attempting to solve the issue we had with Legend Properties, but they don't seem to want to make it easy on us, and don't want to take responsibility for their actions. After they told us that we didn't have bed bugs, we sold our furnitures and the people we sold them to contacted us saying that they had bed bug and we already arranged to pay them back their money. We already moved out of that apartment, and if the company claims now that we have bed bugs, we find it very questionable as we were not in that apartment anymore, and we have no furnitures in it either. Moreover they initially said that we didn't have them at all and here is the email.Lucia Z[redacted]r <lz[redacted]@legendpropertygroup.com>À[redacted] Dennis Denseavr 8 à 8h58 AMHello,  Pest Control was supposed to enter your unit yesterday but there was a schedule conflict. They will enter on April 11th instead with maintenance! Please get that form back to me ASAP as well! I really need to cancel your notice to vacate before your unit gets rented. I am getting a lot of interest in it as well! Thanks!  Lucia Z[redacted]Property Manager1313 E. Main StreetRichmond, VA 23219 How come they found bed bugs after we moved out? In their response to the complaint, they totally overlooked the fact that we have to pay people back their money when we sold the bed, after they told us we didn't have bed bugs. we wouldn't have this issue if they had done their job in the first place. And not only we don't live there any more, we paid rent for April as well. But now that we have to pay people back their money, we don't think its fair to pay Legend property because their failed pest control is costing us money. and it doesn't even seem like they want to find a solution. If you need proof that we are paying the people back their money because they found bed bugs in our furnitures, please let me know. I can provide more emails, and the time frame as well.Thank you again[redacted] 
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
Shaidatou Moumouni

Review: we have been dealing with bed bugs in the apartment for many months as we weren't sure what they were. when we finally realized that they were bed bugs, we contacted the leasing office which treated the apartment I believe at the end of November/or beginning December. we told the leasing office that we were going to renew the lease but would have to leave the place if we still had the bugs. I feel like at that time, they should have told us that we couldn't get out once we singled the new lease but they didn't. we went ahead and signed for 6 months just to be on the safe side. at the end of February I started seeing the bugs again and it got worse in March. so we told the leasing office that we were moving at the end of March because the place is not healthy and because we didn't want to go through another treatment, which takes time and requires that you move and wash all your clothes. but they wouldn't let us go without any penalty. they offer a pest control, after which they concluded that we did not have any bed bugs. I told them that that was not true and that we needed another team to come check. they made it seem like they set up an appointment for another team to come in but then canceled it last minute. my husband and I still decided to move out, because the place was not healthy any more. we don't get to sleep because of the bugs, and the bugs started playing tricks on our minds, and we needed to be out of there. in the beginning of april we told them we were going to keep the place even though we moved out. so we payed rent for April but we are not living there anymore. we were supposed to sign another contract to show that we were staying for the last couple of month but there is a problem. After their "pest control" confirmed that we did not have bed bugs, we sold our bed, and the people we sold it to just contacted us and told us that they have bed bugs bites all over them and that they want their money back which we agreed to pay back. at this point, we feel like the apartment complex told us that we didn't have bed bugs just so that they wouldn't have to pay for a treatment. and they don't care whether the place is healthy for us or not and that is unethical. they were supposed to provide us with a healthy environment and they didn't. Now we have the proof from the people who bought our bed few weeks ago, and they can definitely testify and prove that there were bed bugs in the place.Desired Settlement: we would like to be let out of the lease without any additional fee. as we paid rent for April even though we are not living in the place. and we feel like they told us that we didn't have bed bugs because they didn't want to pay for another treatment, and now we have the proof that there were bed bugs in that place. we really don't want to live in a place where the landlord could care less about our health or the poor conditions in which we were living. and in addition to that we have been paying rent for an unhealthy place that the landlord is not even willing to treat as they just told us that we didn't have any bugs, because they didn't want to pay for it.

Business

Response:

Dear [redacted], Thank you for reaching out to us regarding the bed bug issue (case number [redacted])! The lease for the resident’s with the issue expired at the end of December 2015. We sent out the renewal letter about 90 days before their lease expired in early October. We never heard back from them on if they were planning to vacate or renew, so we emailed them to follow-up about their plans in late October. This is when they made us aware about the bed bug issue. From there had a reputable Exterminator come out to inspect the apartment. He found bed bugs and the apartment was fully treated! We followed-up with the residents to make sure everything had been taken care of and again asked if they planned to vacate or renew their lease. The resident was never told they would be let out of their renewal if the bed bugs returned. They let us know they would like to renew, so they completed and signed the 6 month lease renewal. The renewal was signed through the end of June 2016. The release of lease terms are very clear in the lease and residents can always ask any questions and always receive a prompt reply. In early March, we were made aware that the bed bugs were again an issue. From there, we had the same exterminator come out to inspect the apartment. He did not find signs of bed bugs, so we followed up with the resident and the residents let us know the bugs were definitely still an issue. From there we scheduled to have a second reputable exterminating company come out, as is our policy. This exterminator let us know there was in-fact an issue, so we scheduled treatment through this exterminating company. The pest issues were addressed and handled as soon as we were made aware of them. The lease clearly states that to break the lease, we require 60 days notice to vacate and an early termination fee of two month’s rent or the remainder of rent due for the lease term (whichever is less). In this case, it is less expensive to provide the 60 days written notice to vacate and pay the early termination fee of rent through the end of the lease term. We have a lengthy email chain and are happy to forward any and all emails regarding the bed bugs / lease renewal to you all! We have addressed the pest issues promptly after being made aware of them and been in communication with the resident throughout the process. The building does not have any other pest issues we are aware of. We take all issues seriously and handle them as quickly and thoroughly as possible! We want all residents to be happy, healthy, and safe in their homes. Please let me know if you all have any questions or if we can be of any help to resolve this issue quickly!Thanks, Sally C[redacted]Senior Operations ManagerLegend Property Group1425 E. Cary St.Richmond, VA 23219 Dear [redacted], Thank you for reaching out to us regarding the bed bug issue (case number 11391828)! The lease for the resident’s with the issue expired at the end of December 2015. We sent out the renewal letter about 90 days before their lease expired in early October. We never heard back from them on if they were planning to vacate or renew, so we emailed them to follow-up about their plans in late October. This is when they made us aware about the bed bug issue. From there had a reputable Exterminator come out to inspect the apartment. He found bed bugs and the apartment was fully treated! We followed-up with the residents to make sure everything had been taken care of and again asked if they planned to vacate or renew their lease. The resident was never told they would be let out of their renewal if the bed bugs returned. They let us know they would like to renew, so they completed and signed the 6 month lease renewal. The renewal was signed through the end of June 2016. The release of lease terms are very clear in the lease and residents can always ask any questions and always receive a prompt reply. In early March, we were made aware that the bed bugs were again an issue. From there, we had the same exterminator come out to inspect the apartment. He did not find signs of bed bugs, so we followed up with the resident and the residents let us know the bugs were definitely still an issue. From there we scheduled to have a second reputable exterminating company come out, as is our policy. This exterminator let us know there was in-fact an issue, so we scheduled treatment through this exterminating company. The pest issues were addressed and handled as soon as we were made aware of them. The lease clearly states that to break the lease, we require 60 days notice to vacate and an early termination fee of two month’s rent or the remainder of rent due for the lease term (whichever is less). In this case, it is less expensive to provide the 60 days written notice to vacate and pay the early termination fee of rent through the end of the lease term. We have a lengthy email chain and are happy to forward any and all emails regarding the bed bugs / lease renewal to you all! We have addressed the pest issues promptly after being made aware of them and been in communication with the resident throughout the process. The building does not have any other pest issues we are aware of. We take all issues seriously and handle them as quickly and thoroughly as possible! We want all residents to be happy, healthy, and safe in their homes. Please let me know if you all have any questions or if we can be of any help to resolve this issue quickly!Thanks, Sally CraighillSenior Operations ManagerLegend Property Group1425 E. Cary St.Richmond, VA 23219Phone: 804-929-1724Email: [email protected]

Review: My roommates and I made the unfortunate mistake of renting from Legend Property Group in November of 2013. We took a tour of one of the buildings they manage and decided to rent Unit 201 unknowingly moving into the worst apartment in the building that directly shared a wall with a nightclub next door. The night club is cleverly disguised as a restaurant. The leasing agent, [redacted], did not inform us that there was very loud club music that you could hear throughout the building, but particularly in our unit as we are now sure that we would not have moved in. We were informed by the police officer that came over the first weekend we were there due to the noise that he had been to that specific apartment several times before and that the previous tenant had also been lied to by the leasing agent and the tenant subsequently moved. We were obviously very frustrated that we had been lied to and attempted to call the company several times to rectify the situation and request that we be moved. Upon speaking to the leasing agent, she acted as if she did not know that the unit was a problem unit and was very difficult about moving us. They also made it seem as if we could only choose from one or two buildings of theirs and there were no available units in our building.We decided that we would continue living in the unit despite the noise because we all had moved all of our belongings from an hour away, and did not feel like going through the stress of not only finding another apartment, but moving all of our belongings for the second time to a new apartment.

We waited about two months before the stress of hearing loud club music from 9 p.m. To 2 a.m. began to ware us down psychologically as we all had to wake up at 5 a.m. to get ready for school and work. [redacted] was uncooperative and rude when I spoke to her on the phone about transferring and told us that she would have to speak to her [redacted] even though the move was necessary as a direct result of her gross negligence. I asked [redacted] for her supervisor's contact information and she repeatedly refused to give me his contact information. After much bantering with [redacted], my roommate was able to obtain his phone number. After much back and forth with [redacted] and [redacted], we were told that they were releasing us from our current lease and that we could move to another building they owned and sign a new lease for that building for the remainder of the previous lease.

We took tours of several other buildings they managed, and finally decided upon [redacted], where we were told by the property [redacted] of that building, [redacted], that we would be receiving a $1,000 move-in concession since we were moving in before March 1st, and the building was still undergoing maintenance/renovations. We had specifically asked her while we were viewing the apartment if that concession would still apply as we were transferring from another building. She assured us that it would and that we would receive the check in the mail after our first rent check had cleared. We moved in on February 1st, 2014 and heard nothing about the concession for several weeks. We found listings for the building on craigslist that the company had posted showing the offer for the concession, and began to wonder why they hadn't sent it to us yet. We called [redacted] and asked her why we hadn't received the concession and she said she wasn't sure and that she would call her [redacted]. Several days later, my roommate contacted her again after not receiving a response and she texted him back saying that she talked to [redacted] and we would not be receiving the concession. My roommate asked her why we wouldn't be getting the concession and she stated that she was not aware we were transferring which we had told her several times throughout the entire process.

My roommate decided to email [redacted] and ask him personally why we wouldn't be receiving the concession, and he said that [redacted] was unaware that we were transferring and that we could not get the concession as it was only for a new twelve month lease. He told [redacted] that those stipulations were never mentioned in the discussions we had with [redacted] when we toured the apartment and signed the new lease, and that she had assured us we would be receiving the monetary concession. Furthermore, my roommate asked [redacted] for his supervisor's contact information as he felt he was being uncooperative and unfair in the issue and [redacted] said that he did not have a direct supervisor and worked directly with the [redacted] of the company and had made them aware of our complaint. He furthermore added that he didn't feel they were being dishonest in any way and that if the circumstances had been explained to [redacted] at the first showing that the situation would have gone differently. I personally spoke to [redacted] before the first showing on the telephone and explained to her we were transferring, concerns about our security deposit, and other questions I had about transferring, so I can personally say that she was well aware of the transfer. My roommate and I also specifically asked her while we were viewing another unit in the same building (Apartment 102) if the concession would apply and she said yes. All of the leasing agents that work for Legend work within the same small office, right next to our original apartment building and I don't believe that they were not in close contact with each other about our moving situation. We still have not received the concession and have had several other problems with the company since living in [redacted].

Since moving into [redacted], we have had several issues with the management of this building. Upon moving in, we found out that our windows were painted shut from the outside and could not be opened and that all of the outlets in our second bedroom were not functional. It took over four weeks to finally have maintenance come and evaluate the electrical wiring in the second bedroom and while they were here, they told me that the entire front side of the building was painted shut and that a painting company would need to come and fix all of the windows at one time. It took five days and repeated maintenance visits where the maintenance workers burst into my apartment without even giving me enough time to answer the door. The same man came every day for four days and just spoke to someone over the phone while he was looking at the outlets explaining that he was scared to do anything because he's not an electrician. He fiddled with the breaker box until finally on the fifth day, he brought in either another maintenance worker or member of the legend construction team who finally fixed the problem.

As the windows were still an issue, I continually called [redacted] and maintenance who assured me that it would be the next week. Every week, [redacted] told me that it would be the next week and that they had to do all of the windows at once. Finally, four months later, the maintenace worker and another man came in with a crowbar and opened mine and my neighbor's windows, and we were also told that they had done all of the windows on the frontside which we later found out from a tenant on the fourth floor that his windows are still painted shut. Immediately following that week, my car was hit and run in the parking lot of our building while I was sleeping. Then one of my paychecks for $400 was stolen from my mailbox and two of my packages were stolen from the building. As there was no camera in the parking lot or inside of the building, there was nothing I could do about attempting to contact the police or helping the police find the person that hit my vehicle. Recurring acts of vandalism had also been happening in the building and I had also seen the mailbox left completely opened at odd times, so I finally called [redacted] and let her know of the kinds of things that had been happening and that security was obviously an issue in this building. She told me that Legend had ordered cameras for the building and that she would issue a notice about theft to the building and a notice about the cameras. [redacted] did issue an email on May 14th, 2014 explaining that there would be cameras installed. It is now June 17th, and the cameras have yet to be installed.

I called [redacted] yesterday on June 16th to let her know that upon leaving the building for work at five in the morning, my roommate encountered a homeless man sleeping inside of the building on the steps going to the first floor and she did not return my phone call. My roommate later spoke to her about an ongoing noise issue with the people who moved in below us and she said that they would be installing the cameras next week, but it is not the first time we have been told this by Legend and I am skeptical that it will be done anytime in the near future.

It truly frightens me to think that I and anyone who lives in [redacted] are not safe in the building we live in and that anyone could wander in off the streets and do harm to us or our building and there isn't even the protection of surveillance. This was not one of my major concerns upon moving into the building, but upon seeing how the tenants have behaved and knowing that the entries are obviously not secured, has become my biggest concern along with their dishonesty. I feel as though both times we moved into one of their buildings, they lied and said whatever they could to get us to sign a lease and did not care about fulfilling any obligations they promised once they had our signatures. I am able to provide much more information if necessary as we have been documenting all conversations to and with the management of Legend Property Group.Desired Settlement: We would like to receive the concession we were promised for $1,000 and later denied and we also request that we be released from our lease as they obtained not only our first lease, but also our second lease under false pretenses and lies.

Business

Response:

Revdex.com Case # [redacted] and her roommates moved into one of our properties

on 11/1/13, the unit they moved into shares a masonry wall with a

restaurant/nightclub, within the first week of occupying the unit they let us

know that they could hear music on certain nights of the week. After listening

to their complaint we offered to move them to any one of our other properties,

we were told that they would discuss it and let us know. There was no

restriction as to what units we would show them, we told them we would show

them any available unit and transfer their lease to whatever unit they liked

best. They originally picked a unit at [redacted], in the time we were

getting that unit ready they contacted us and said they had decided to stay in

the original unit. We are very upfront

with prospective tenants about buildings we manage that have commercial spaces

around them where noise could be an issue. We did not hear back from [redacted] or her

roommates for a couple of months, in late January one of [redacted]’s roommates

came in and spoke with me about transferring again, I stated that we would

transfer them to any available unit. They set up multiple showings at a number

of our buildings, after viewing units they decided to transfer to [redacted]

Apartments. During their viewing at [redacted] they misrepresented themselves,

they told [redacted] that they were looking for an apartment and interested

in a new lease, which would have made them eligible for the move in incentive.

When the new lease was being drafted they indicated they wanted to transfer the

existing lease terms to the new building, the transferred lease at [redacted]

runs from 2/1/14-10/31/14 which is the end date on the original lease. Had [redacted] and her roommates agreed to sign a new lease from 2/1/14-1/31/15 they

would have received the move in incentive at [redacted] but since they opted

to stick with the original lease terms they were not eligible. This was

explained to them in detail, as a property management company we are bound by

fair housing regulations, we have to abide by their standards of practice and

we cannot do for one tenant something that is not offered to others, this was

also explained to [redacted] and her roommates. We do not feel [redacted]’s

representation of what took place is a fair account.

Regarding the problems in the building that [redacted] and her

roommates transferred to, the windows were painted shut by a subcontractor who

painted the building. As soon as we were made aware of this we worked to get

the subcontractor back out to get the windows functional, it took a couple of

weeks to get them back to the building to complete the window work, our

maintenance staff tried to open the windows from the inside but are not

equipped to reach the windows from the exterior so unfortunately we were at the

mercy of the subcontractor. The outlets that were not working were looked at

right away to make sure it wasn’t a dangerous situation

and are now fixed. When we were made aware mail was stolen we contacted the

postal service immediately and told them it was unacceptable for the mailman to

leave the box unlocked and it has not been a problem since. We tell all of our

tenants that with packages they can have them left at the door or require a

signature for delivery, it is unfortunate that the packages went missing and as

a result we have ordered cameras and they have been delivered and will be

installed this week. [redacted] is a secure access building with key fob

readers and punch code access, we ask our tenants to call us or the police if

they see anyone in the building that should not be there. We will continue to

closely monitor this building to make sure no one is accessing the property that

should not be there. When [redacted] let us know about the hit and run we told

her that she needed to call the police and file a report as this is a matter

that is outside of our expertise. I am sorry that [redacted] and her roommates

feel they have not been treated properly, it is our goal to take care of all

our tenants, as I previously stated we are not able to issue a concession check

due to the lease transfer they requested however, if [redacted] and her roommates

would like to be released from the remaining months on their lease because they

are unhappy we would be happy to accommodate that. We would be sorry to lose a

tenant but we try to accommodate people and do not want to leave someone in a

situation they are unhappy with. Please feel free to contact us if you have any

other questions.

Thanks,

Legend Property Group

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]

Regards,

Review: I am having trouble collecting a security deposit return for [redacted] Room [redacted]. The apartment was vacated due to a request to remodel from the management company last June. My daughter, [redacted], a student at [redacted] was supposed to be issued a check. She has not as of yet. I was asked to intervene for her. My name was on the original lease as well. I was given the name of one [redacted] who was supposed to be handling this. I have called him three times since early September. He has not returned my call and afforded me the common courtesy one would expect from a reputable company or individual. I really only wanted to be informed and have the money that is due us returned, as would happen in any normal agreement between manager and tenant.Desired Settlement: Please see above

Business

Response:

This letter is in response to your complaint dated 10/1/13. Our company acquired [redacted]from bank st advisors in the middle of May; we did this with the intent of renovating the building. At the time of closing on the building all files were given to us by the former property management company. In the case of [redacted], the file we received showed that she had a roommate, a security deposit refund was mailed to [redacted] in a timely manner but had her roommates name on it. Upon receiving the refund [redacted] informed us that her roommate had been released from the lease prior to us acquiring the building, however there is no paper work in file that shows this is in fact the case. The security deposit check was recently amended to include both of their names and re-sent to the forwarding address that has been provided to us from [redacted]. The full amount was returned both times. This is not a situation where we are trying to withhold the deposit; we have made an effort to get this resolved. We cannot refund a security deposits to an individual if the information we have been given states there are two people on the lease. Hopefully the most recent refund check will be sufficient to resolve this matter. I am not aware of any phone calls not being returned as the majority of our correspondence has been over email. Please let me know if there is anything else we can do to quickly resolve this matter.

Thanks,