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Legendary Man

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Dear [redacted]We recently received your complaint #[redacted] regarding your account. We take complaints very seriously and we hope this response will provide you with additional information. The terms of the offer that you agreed to at the time of your order clearly state that you were to have a 14...

day trial period starting from the date of your order processing in which you could cancel your account to avoid further charges. They also indicate that "you must take affirmative action to avoid further charges or you will be charged in the amount of $89.99 fourteen days from the date of your order processing for the product." These terms were presented to you in multiple places on our website when you ordered our product. Additionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed to. When you ordered the product you also clicked a button indicating that you agreed to the terms of the offer. When a customer clicks that button we must assume that they have actually read what they are agreeing to. If there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you.Since we did not hear from you during your trial period, you were charged a discounted amount of $67.49 when your trial ended. According to our records the first contact we had requesting the cancellation of your account was on September 18, 2017 when you called and cancelled with a representative. As a courtesy, the representative provided you with a 50% refund on your most recent charge as you agreed to accept as a resolution to your account on a recorded line. You were refunded $33.75 on September 18, 2017.We understand you are not satisfied and we have refunded you the additional $33.74 [redacted] Please allow 3-5 business days to reflect back into your account.

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