Legends Salon

Complaint: ***I am rejecting this response because: The owner is lying, I got a haircut on March 21, 2017.I did call back on March and spoke to the owner of the store, she advise me *** is off on Thursdays and she will relay the message to her about my hair cut experience that I did not like. The owner did call back on March 24, and advise me that *** will either refund my money or fix my hair cut at first I was fine with the hairfix but she advise me of my refund option if *** was okay with it.Told them I work hours a day and my only day off that week was Sunday when they are closed, and my next day off will be Friday March 31,Owner advise me it was okay! I thought everything was gonna be okay but I was wrong. I did not want to be a botherI started thinking of my horrible experience with *** on March 21, 2017. *** did elbow the back of my head, that did not hurt meBut it was still very insulting to me, because she could of ask for me to stay still or use both hands to gently move my head in her appropriate position.I also advise her in my consultationthat I wanted to avoid using layers in my hair and to keep it pretty evenShe requested doing it her way, and I was hoping she still had a consideration about my request.She did the exact opposite and put choppy layers at the very end of my hair cut. I get a call from *** on March 31, and she was calling to confirm our appointment, but also requested for me to stop by earlier for the hair fix.I did advise her on the phoneI would just like a refund and I am very particular about my hairShe said come by and I will look at your hair for a potential refund. I get to the salon and I was greeted by the owner, I can tell she hated my presence*** just got done cutting a older lady's hair and gave her a hug goodbye and cashed her out up front with the owner.She told me to come back to her private salon room right awayHair is everywhere from the previous clientI tried to ignore it and make it a quick process.I sit down in the chair and *** made a very rude comment and said it looks like my hair and not been washed in forever, told me my hair was messed up before, she could fix it, and kept giving me every excuse and run around answer.The owner comes in and was very rude with presence and did not care about the hair on the ground or my concernsI ask them times for a refund because they could never give me a straight answerI did say please multiple times and was trying to not have a anxiety attackI am a woman not a girl, I have a year old son and have a good paying job! I do not need a free haircut, I would've consider to get a touch up but they made that experience impossible. They insisted on fixing my hair and finally I had to cut the owner off, told her could I please just have a straight answer. She advise me noI did slam the door and I do apologize about my actionsBUT I HAVE NEVER FELT SO INSULTED IN MY LIFE! I deserve to have the same respect that everyone else has that comes by? Do you leave hair on the ground for every client? Making rude comments about my appearance I did not push the owner out of the way, she did get in front of me and told me to waitwhile she was putting her hands up.I said please moveI got my answer and you said no! She also made a comment in the room saying my hair is not perfect but it's fine? I did attach a picture of my calls with the business, to show proof I have never spoke to someone on March 28,
Regards,
*** ***

On March 21, 2017, this client came in to get a haircut from Legends Salon stylist [redacted].   This client left happy and in good spirits.  One week later, on March 28th, the client called the salon’s main number to let [redacted] know that she was concerned one side of her hair was...

slightly heavier and “choppier” than the other side.  The client asked if [redacted] had time to address it.   I told the client that it was probably a very simple fix, and it was most likely the fact that [redacted] parts down the middle to cut hair, and the client admitted she wore her hair in a side part, so this meant that some hair would be falling more in proportion to the side opposite of the part.  I offered a time around lunch on the same day for the client to come in to get the cut adjusted, and she agreed to come in.  However, at the last minute, she said she could not come in at that time, so we re-booked her for later in the week on March 31st after the client could get off of work.    As the [redacted], I mentioned the customer to [redacted].  [redacted] remembered exactly who the client was, and said the client came in with severely chopped layers that she had to work quite a bit on to soften the choppiness and get the two dimensions blended better.  [redacted] was not concerned about the client’s arrival or that the client might need more blending.  [redacted], in fact, agreed to stay late to accommodate the client’s work schedule.  I happened to still be at work when the client arrived, but I heard things escalating almost immediately after the client entered [redacted]’s room.  The client’s demeanor went from sweet and earnest, to demanding and rude almost instantly.  I decided to be a witness to the conversation between the two of them, and the client went from telling me she wanted [redacted] to fix the supposed choppy layers, to DEMANDING her money back.  When we began questioning her and politely disagreeing with the technicality of the haircut ([redacted] had been measuring the cut and showing the client and me how the layers were even and perfectly adjusted on both sides), the client then became very agitated.  She was clenching her fists, breathing heavily and acting very strange.  So, basically, when [redacted] told her that the only thing she could do was to try to blend the layers a little more, the client started raising her voice and kept asking repeatedly for a refund. I, honestly, had NO IDEA what this girl was talking about as the haircut was precise, even and very well done.  However, I could sense this girl was about to lose her mind, so as I was about to offer her either a partial refund, or maybe comp her some shampoo and conditioner, she made an outrageous statement.  She said, “And [redacted] elbowed me in the back of the head and yelled at me to ‘shut and let me do it my way!!.’”  At this point, I realized this client was LYING and trying to trick us into giving her a free haircut.    [redacted] is kind, sweet and very unassuming.  She has worked in my salon for 15 months, and has never once raised her voice to a client or touched anyone with force.   At that point, I, as the owner, felt I needed to protect my stylist from this client’s obvious inappropriate and manipulative behavior, so I asked the client to leave.  As the client was leaving she forcefully pushed past me and then slammed the GLASS front door of my establishment so hard that I feared the glass would break.  As we all know, cutting hair is a combination of artwork and technical skills.  No stylist is perfect, so we understand and appreciate the client who gives the stylist an opportunity to adjust or correct any perceived imperfection.  However, this client became aggressive, over-dramatic and irrational and never actually allowed [redacted] even to try to make her happy. We simply cannot, with good conscience, allow this sort of “bullying” behavior in my salon, therefore we politely, but emphatically refuse to offer a refund.  Sincerely,[redacted]