Legent Comm LLC

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

[redacted] Attorney at Law September 2, VIA EMAIL: [redacted] [redacted] Advertising Review & Trade Practices Analyst Revdex.com of San DiegoOrange and Imperial Counties Viewridge Ave, # San Diego, CA 92123- RE: Informal complaint of [redacted] against Legent Communications Corporation d/b/a Long Distance America Complaint number: [redacted] Billing phone number: [redacted] Dear Mr***, Legent Communications Corporation d/b/a Long Distance America ("Long Distance America") hereby responds to the informal complaint filed by [redacted] in the above-captioned proceedingLong Distance America has worked to provide the Bureau with all pertinent information within its control regarding this matter According to [redacted] ***, a sales representative operating on behalf of Long Distance America contacted her residence regarding switching her long distance service to Long Distance America Ms [redacted] states that the representative falsely stated that there would be no fee to switch the long distance service and that there would be no monthly service fee Long Distance America takes Ms***’s allegations seriously and regrets that a misunderstanding has apparently occurred with this consumerLong Distance America strongly condemns sales misrepresentations and has safeguards in place to prevent misrepresentations from occurringLong Distance America believes that it has complied with all applicable statutes, rules, and regulations in this matter, as detailed below and submits that the long distance service for this customer was changed with the customer's informed consent Long Distance America is a corporation duly organized under the laws of California, and is a reseller of telecommunications services pursuant to the terms of federal and several state authorizationsIts business address is Von Karman Avenue, Suite 200, Irvine CA Long Distance America offers its customers flat-rate long distance services with convenient, single-bill billing Long Distance America markets its services through independent, professional telemarketing agentsLong Distance America takes many thorough steps to insure that all those whom it may contract with for marketing purposes properly represent its products and servicesAmong these steps are strict adherence to selling guidelines, third-party verification and welcome packages for all new salesFurther, Long Distance America will terminate its contract with any marketing agencies not adhering to its strict standards, especially those involving misrepresentationLong Distance America is forwarding the information regarding this complaint to the marketing agency responsible for this sale All Long Distance America sales obtained through telemarketing are verified by an appropriately qualified and independent third party verification service pursuant to Section of the Federal Communication Commission's Rules, C.F.R§ Long Distance America does not compensate verification services based upon a successful outcome of the verification processLong Distance America's verification service for this sale was Capitol Verification a provider of verification services located at P.OBox 1641, Superior, Wisconsin Following verification, a Welcome Package, which includes a welcome letter, a notice of all terms and conditions, and a page with responses to commonly asked questions, is mailed to the customer Long Distance America's records indicate the following facts regarding this account: On June 19, 2014, a sales agent representing Long Distance America contacted the residence of [redacted] regarding changing the long distance telephone carrier for the residence to Long Distance America and spoke to [redacted] ***The call was then transferred to a representative from Capitol Verification who spoke to Ms [redacted] to confirm her intent to switch her long distance carrier to Long Distance America and to verify all account informationDuring the verification process, Ms [redacted] confirmed that she was authorized person to make this decision for the applicable telephone lines, verified the number to be switched and also confirmed all relevant account informationDuring the verification the verifier stated to Ms [redacted] that her local phone company may charge her a fee for switching her long distance service The verifier also stated that there would be a monthly service feeThe verification agent informed Ms [redacted] of all rates and charges that the new long distance service provided by Long Distance America would start in five to ten days and that Long Distance America was not affiliated with her local telephone companyFor verification purposes, Ms [redacted] gave her date of birth Long Distance America issued [redacted] a full credit of $on July 24, The credit should appear on the customer's local exchange carrier phone bill within one to two billing cycles Service and billing to this account have been canceled Long Distance America apologizes for any confusion or inconvenience the customer may have sufferedLong Distance America respectfully requests that the Bureau close this file Very truly yours, [redacted] , Attorney for Legent Communications Corporation d/b/a Long Distance America cc: Ms [redacted] Long Distance America

[redacted] Attorney at Law September 2, VIA EMAIL: href="mailto: [redacted] "> [redacted] [redacted] Advertising Review & Trade Practices Analyst Revdex.com of San DiegoOrange and Imperial Counties Viewridge Ave, # San Diego, CA 92123- RE: Informal complaint of [redacted] against Legent Communications Corporation d/b/a Long Distance America Complaint number: [redacted] Billing phone number: [redacted] Dear Mr***, Legent Communications Corporation d/b/a Long Distance America ("Long Distance America") hereby responds to the informal complaint filed by [redacted] in the above-captioned proceedingLong Distance America has worked to provide the Bureau with all pertinent information within its control regarding this matter According to [redacted] ***, a sales representative operating on behalf of Long Distance America contacted her residence regarding switching her long distance service to Long Distance America Ms [redacted] states that the representative falsely stated that there would be no fee to switch the long distance service and that there would be no monthly service fee Long Distance America takes Ms***’s allegations seriously and regrets that a misunderstanding has apparently occurred with this consumerLong Distance America strongly condemns sales misrepresentations and has safeguards in place to prevent misrepresentations from occurringLong Distance America believes that it has complied with all applicable statutes, rules, and regulations in this matter, as detailed below and submits that the long distance service for this customer was changed with the customer's informed consent Long Distance America is a corporation duly organized under the laws of California, and is a reseller of telecommunications services pursuant to the terms of federal and several state authorizationsIts business address is Von Karman Avenue, Suite 200, Irvine CA Long Distance America offers its customers flat-rate long distance services with convenient, single-bill billing Long Distance America markets its services through independent, professional telemarketing agentsLong Distance America takes many thorough steps to insure that all those whom it may contract with for marketing purposes properly represent its products and servicesAmong these steps are strict adherence to selling guidelines, third-party verification and welcome packages for all new salesFurther, Long Distance America will terminate its contract with any marketing agencies not adhering to its strict standards, especially those involving misrepresentationLong Distance America is forwarding the information regarding this complaint to the marketing agency responsible for this sale All Long Distance America sales obtained through telemarketing are verified by an appropriately qualified and independent third party verification service pursuant to Section of the Federal Communication Commission's Rules, C.F.R§ Long Distance America does not compensate verification services based upon a successful outcome of the verification processLong Distance America's verification service for this sale was Capitol Verification a provider of verification services located at P.OBox 1641, Superior, Wisconsin Following verification, a Welcome Package, which includes a welcome letter, a notice of all terms and conditions, and a page with responses to commonly asked questions, is mailed to the customer Long Distance America's records indicate the following facts regarding this account: On June 19, 2014, a sales agent representing Long Distance America contacted the residence of [redacted] regarding changing the long distance telephone carrier for the residence to Long Distance America and spoke to [redacted] ***The call was then transferred to a representative from Capitol Verification who spoke to Ms [redacted] to confirm her intent to switch her long distance carrier to Long Distance America and to verify all account informationDuring the verification process, Ms [redacted] confirmed that she was authorized person to make this decision for the applicable telephone lines, verified the number to be switched and also confirmed all relevant account informationDuring the verification the verifier stated to Ms [redacted] that her local phone company may charge her a fee for switching her long distance service The verifier also stated that there would be a monthly service feeThe verification agent informed Ms [redacted] of all rates and charges that the new long distance service provided by Long Distance America would start in five to ten days and that Long Distance America was not affiliated with her local telephone companyFor verification purposes, Ms [redacted] gave her date of birth Long Distance America issued [redacted] a full credit of $on July 24, The credit should appear on the customer's local exchange carrier phone bill within one to two billing cycles Service and billing to this account have been canceled Long Distance America apologizes for any confusion or inconvenience the customer may have sufferedLong Distance America respectfully requests that the Bureau close this file Very truly yours, [redacted] , Attorney for Legent Communications Corporation d/b/a Long Distance America cc: Ms [redacted] Long Distance America

[redacted]
Attorney at Law
 
 
 
September 2, 2014
 
VIA EMAIL: [redacted]
 
 
[redacted]
Advertising Review & Trade Practices Analyst
Revdex.com of San Diego. Orange and Imperial Counties
4747 Viewridge Ave, #200
San...

Diego, CA 92123-1688
 
 
RE: Informal complaint of [redacted]
against Legent Communications Corporation d/b/a Long Distance America
Complaint number: [redacted]
Billing phone number: [redacted]
 
 
Dear Mr. [redacted],
 
Legent Communications Corporation d/b/a Long Distance America ("Long Distance America") hereby responds to the informal complaint filed by [redacted] in the above-captioned proceeding. Long Distance America has worked to provide the Bureau with all pertinent information within its control regarding this matter.
 
According to [redacted], a sales representative operating on behalf of Long Distance America contacted her residence regarding switching her long distance service to Long Distance America.  Ms. [redacted] states that the representative falsely stated that there would be no fee to switch the long distance service and that there would be no monthly service fee.
 
Long Distance America takes Ms. [redacted]’s allegations seriously and regrets that a misunderstanding has apparently occurred with this consumer. Long Distance America strongly condemns sales misrepresentations and has safeguards in place to prevent misrepresentations from occurring. Long Distance America believes that it has complied with all applicable statutes, rules, and regulations in this matter, as detailed below and submits that the long distance service for this customer was changed with the customer's informed consent.
 
Long Distance America is a corporation duly organized under the laws of California, and is a reseller of telecommunications services pursuant to the terms of federal and several state authorizations. Its business address is 16755 Von Karman Avenue, Suite 200, Irvine CA 92606. Long Distance America offers its customers flat-rate long distance services with convenient, single-bill billing.
 
Long Distance America markets its services through independent, professional telemarketing agents. Long Distance America takes many thorough steps to insure that all those whom it may contract with for marketing purposes properly represent its products and services. Among these steps are strict adherence to selling guidelines, third-party verification and welcome packages for all new sales. Further, Long Distance America will terminate its contract with any marketing agencies not adhering to its strict standards, especially those involving misrepresentation. Long Distance America is forwarding the information regarding this complaint to the marketing agency responsible for this sale.
 
All Long Distance America sales obtained through telemarketing are verified by an appropriately qualified and independent third party verification service pursuant to Section 64.1120 of the Federal Communication Commission's Rules, 47 C.F.R. § 64.1120. Long Distance America does not compensate verification services based upon a successful outcome of the verification process. Long Distance America's verification service for this sale was Capitol Verification a provider of verification services located at P.O. Box 1641, Superior, Wisconsin 54880.  Following verification, a Welcome Package, which includes a welcome letter, a notice of all terms and conditions, and a page with responses to commonly asked questions, is mailed to the customer. 
 
Long Distance America's records indicate the following facts regarding this account: On June 19, 2014, a sales agent representing Long Distance America contacted the residence of [redacted] regarding changing the long distance telephone carrier for the residence to Long Distance America and spoke to [redacted]. The call was then transferred to a representative from Capitol Verification who spoke to Ms. [redacted] to confirm her intent to switch her long distance carrier to Long Distance America and to verify all account information. During the verification process, Ms. [redacted] confirmed that she was authorized person to make this decision for the applicable telephone lines, verified the number to be switched and also confirmed all relevant account information. During the verification the verifier stated to Ms. [redacted] that her local phone company may charge her a fee for switching her long distance service.  The verifier also stated that there would be a monthly service fee. The verification agent informed Ms. [redacted] of all rates and charges that the new long distance service provided by Long Distance America would start in five to ten days and that Long Distance America was not affiliated with her local telephone company. For verification purposes, Ms. [redacted] gave her date of birth.
 
Long Distance America issued [redacted] a full credit of $7.95 on July 24, 2014. The credit should appear on the customer's local exchange carrier phone bill within one to two billing cycles.  Service and billing to this account have been canceled.
 
Long Distance America apologizes for any confusion or inconvenience the customer may have suffered. Long Distance America respectfully requests that the Bureau close this file.
 
Very truly yours,
 
 
[redacted], Attorney
for Legent Communications Corporation d/b/a Long Distance America
 
 
cc: Ms. [redacted]
Long Distance America

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

July 17, 2015
 
VIA UPLOAD TO Revdex.com Complaint Web system at [redacted]
 
Revdex.com of San Diego
4747 Viewridge Ave Suite 200
San Diego, CA 92123
 
 
RE: Informal complaint of [redacted]
against Legent Comm LLC d/b/a Long Distance America
Complaint number: [redacted]
Billing phone number: [redacted]
 
 
Legent Comm LLC d/b/a Long Distance America ("Long
Distance America") hereby responds to the informal complaint filed by
[redacted] in the above-captioned proceeding. Long Distance America has worked
to provide the Bureau with all pertinent information within its control
regarding this matter.
 
According to [redacted], Long Distance America switched the
long distance service for her residence without obtaining proper consent.
 
Long Distance America regrets that Ms. [redacted] feels that Long
Distance America improperly changed her long distance service, and that a
misunderstanding has apparently occurred with this consumer. Long Distance
America believes that it has complied with all applicable statutes, rules, and
regulations in this matter, as detailed below and submits that the long
distance service for this customer was changed with the customer's informed
consent.
 
Long Distance America is a corporation duly organized under the
laws of Nevada, and is a reseller of telecommunications services pursuant to
the terms of federal and several state authorizations. Its business address is
[redacted]. Long Distance
America offers its customers flat-rate long distance services with convenient,
single-bill billing.
 
Long Distance America markets its services through independent,
professional telemarketing agents. All sales obtained through telemarketing are
verified by an appropriately qualified and independent third party verification
service pursuant to Section 64.1120 of the Federal Communication Commission's
Rules, 47 C.F.R. § 64.1120. Long Distance America does not compensate
verification services based upon a successful outcome of the verification
process. Long Distance America's verification service for this sale was [redacted] a provider of verification services located at [redacted].  Following
verification, a Welcome Package, which includes a welcome letter, a notice of
all terms and conditions, and a page with responses to commonly asked
questions, is mailed to the customer. 
Long Distance America bills its customers through [redacted], a provider of
billing clearinghouse services for telecommunications service providers.  All long distance charges are included on the
customer's local telephone company billing statement on the [redacted] bill page.
 
Long Distance America's records indicate the following facts
regarding this account: On September 30, 2013, a sales agent representing Long
Distance America contacted the residence of [redacted] regarding changing
telephone service for the residence to Long Distance America and spoke to [redacted]
[redacted]. The call was then transferred to a representative from Capitol
Verification who spoke to [redacted] to confirm her intent to switch the long
distance carrier to Long Distance America. During the verification process,
[redacted] confirmed that she was authorized to make carrier changes for the
applicable telephone lines, verified the number to be switched and also
confirmed all relevant account information. Mrs. [redacted] confirmed that she
understood that this was a new long distance service for all long distance
calls, including in-state, out-of-state, international, and intra-LATA toll
service calls. The verification agent informed Mrs. [redacted] of all rates and
charges that the new long distance service provided by Long Distance America
would start in five to ten days and that Long Distance America was not
affiliated with her local telephone company. For verification purposes, Mrs.
[redacted] gave her date of birth. The independent third-party verification recording
has been reviewed and Long Distance America has shown that this switch was
authorized and made with full disclosure to the customer.
 
Ms. [redacted] first contacted Long Distance America’s customer
service to inquire about the service and to request cancelation of service on
June 17, 2015.  Long Distance America
issued [redacted] a courtesy credit of $23.85 at that time.  In the interest of good customer relations,
Long Distance America has issued an additional credit of $90.14 on July 17,
2015, for a full credit. The credit should appear on the customer's local
exchange carrier phone bill within one to two billing cycles.
 
Long Distance America respectfully requests that the Bureau
close this file.
 
Very truly yours,
 
 
[redacted], Attorney
for Legent Comm
LLC d/b/a Long Distance America
 
 
cc: Long Distance America

[redacted]
Attorney at Law
 
 
 
September 2, 2014
 
VIA EMAIL:
href="mailto:[redacted]">[redacted]
 
 
[redacted]
Advertising Review & Trade Practices Analyst
Revdex.com of San Diego. Orange and Imperial Counties
4747 Viewridge Ave, #200
San Diego, CA 92123-1688
 
 
RE: Informal complaint of [redacted]
against Legent Communications Corporation d/b/a Long Distance America
Complaint number: [redacted]
Billing phone number: [redacted]
 
 
Dear Mr. [redacted],
 
Legent Communications Corporation d/b/a Long Distance America ("Long Distance America") hereby responds to the informal complaint filed by [redacted] in the above-captioned proceeding. Long Distance America has worked to provide the Bureau with all pertinent information within its control regarding this matter.
 
According to [redacted], a sales representative operating on behalf of Long Distance America contacted her residence regarding switching her long distance service to Long Distance America.  Ms. [redacted] states that the representative falsely stated that there would be no fee to switch the long distance service and that there would be no monthly service fee.
 
Long Distance America takes Ms. [redacted]’s allegations seriously and regrets that a misunderstanding has apparently occurred with this consumer. Long Distance America strongly condemns sales misrepresentations and has safeguards in place to prevent misrepresentations from occurring. Long Distance America believes that it has complied with all applicable statutes, rules, and regulations in this matter, as detailed below and submits that the long distance service for this customer was changed with the customer's informed consent.
 
Long Distance America is a corporation duly organized under the laws of California, and is a reseller of telecommunications services pursuant to the terms of federal and several state authorizations. Its business address is 16755 Von Karman Avenue, Suite 200, Irvine CA 92606. Long Distance America offers its customers flat-rate long distance services with convenient, single-bill billing.
 
Long Distance America markets its services through independent, professional telemarketing agents. Long Distance America takes many thorough steps to insure that all those whom it may contract with for marketing purposes properly represent its products and services. Among these steps are strict adherence to selling guidelines, third-party verification and welcome packages for all new sales. Further, Long Distance America will terminate its contract with any marketing agencies not adhering to its strict standards, especially those involving misrepresentation. Long Distance America is forwarding the information regarding this complaint to the marketing agency responsible for this sale.
 
All Long Distance America sales obtained through telemarketing are verified by an appropriately qualified and independent third party verification service pursuant to Section 64.1120 of the Federal Communication Commission's Rules, 47 C.F.R. § 64.1120. Long Distance America does not compensate verification services based upon a successful outcome of the verification process. Long Distance America's verification service for this sale was Capitol Verification a provider of verification services located at P.O. Box 1641, Superior, Wisconsin 54880.  Following verification, a Welcome Package, which includes a welcome letter, a notice of all terms and conditions, and a page with responses to commonly asked questions, is mailed to the customer. 
 
Long Distance America's records indicate the following facts regarding this account: On June 19, 2014, a sales agent representing Long Distance America contacted the residence of [redacted] regarding changing the long distance telephone carrier for the residence to Long Distance America and spoke to [redacted]. The call was then transferred to a representative from Capitol Verification who spoke to Ms. [redacted] to confirm her intent to switch her long distance carrier to Long Distance America and to verify all account information. During the verification process, Ms. [redacted] confirmed that she was authorized person to make this decision for the applicable telephone lines, verified the number to be switched and also confirmed all relevant account information. During the verification the verifier stated to Ms. [redacted] that her local phone company may charge her a fee for switching her long distance service.  The verifier also stated that there would be a monthly service fee. The verification agent informed Ms. [redacted] of all rates and charges that the new long distance service provided by Long Distance America would start in five to ten days and that Long Distance America was not affiliated with her local telephone company. For verification purposes, Ms. [redacted] gave her date of birth.
 
Long Distance America issued [redacted] a full credit of $7.95 on July 24, 2014. The credit should appear on the customer's local exchange carrier phone bill within one to two billing cycles.  Service and billing to this account have been canceled.
 
Long Distance America apologizes for any confusion or inconvenience the customer may have suffered. Long Distance America respectfully requests that the Bureau close this file.
 
Very truly yours,
 
 
[redacted], Attorney
for Legent Communications Corporation d/b/a Long Distance America
 
 
cc: Ms. [redacted]
Long Distance America